I purchased a smart TV from costco. I watched the progress on line, turner. Received the TV on…read morea Friday Called to set up delivery appointment. It was scheduled for the following Monday. The driver called an hour before, and even carried it in beyond the front door. Very professional

WAsted my entire Saturday. I called about 10 in the morning to see about getting Ashes picked up…read moreand delivered in town. A very polite man, who promised that they could do this, directed my call to Deanna, who was supposed to call me back right away. This was important so I waited by the phone to get that call. It never came so I called the man back and he was apologetic and said to call her cell, which he gave me while he texted her to answer. She didn't answer the cell but called back in a little while. She said she was at the movies!! She didn't have any couriers that were out delivering and wanted me to wait 2 days until Monday! That was about 3:30 in the afternoon. I could have flown there and done it myself. Consequently, no ashes were delivered and no real enthusiasm for business. A waste of a day when I could have called someone else during the work time.

I have never encountered such kind and caring customer service. I urgently needed a same-day…read moredelivery to a family member who was having emergency surgery in the hospital in Winchester. Heather at BEI agreed to drive to a local store, pick up the needed item and deliver it to the hospital - all within an hour. And the fee was more than reasonable. To say BEI was the bright spot in an otherwise hard day would be a huge understatement. Thank you BEI - and I promise to pay this forward.

I don't know how best to rate fedex, but of all shipping and tracking services, fedex is the…read moreworst. I get notification that the package will arrive during three different times and the latest, before 8pm. Come on, use the technology available and don't make us wait all day. This is ridiculous.

The contents in my package are extremely valuable and irreplaceable. The were sent FedEx from one…read moreCA city to another CA city (1 hour drive) and the package should have only taken two days to deliver. It took 5 days to appear in Ontario, Ca which was only 10 minutes away and showed to be delivered by 2pm PST. At 3:30 no deliver so I called and I am told it will be delivered next day and wasn't put on the truck that day to be delivered like it showed. Later that day I see the system updated the package enroute to Hagerstown, MD where it shows for the past 4 days now. How does this happen and where is my package FedEx?