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    US Post Office

    4.0 (1 review)
    Closed 8:00 am - 12:00 pm

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    6 years ago

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    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (4 reviews)

    I had a $1400 desk shipped, which was routed through the FedEx Hagerstown Terminal to Falls Church…read more After tracking the package online, it showed as sitting in Hagerstown for a week. It also said the barcode was damaged, so it was being replaced and they'd update the delivery ETA. After working with customer service at the company I ordered the desk from, they were trying to contact FedEx because their records still said sitting in Hagerstown for some reason. Then I get a phone call from a random person saying they have my 60lb package at their house 30 minutes away, and I need to go get it. I thought this must have been a mistake, but it was not. The driver delivered my desk to this person a week ago. We had to go get it that evening, and our addresses were not even REMOTELY similar--not even the same city! My address is clear as day on the package, there's no mistaking it. Someone just dropped a $1400 package at a random address. I've filed my complaint with the company using FedEx for shipping who will contact the terminal too. To say I'm unhappy about this is the understatement of the century.

    This is one of the best FedEx Office locations I've ever used, and it's kept me coming back…read moreregularly. When FedEx first took over Kinko's, the previously excellent service plummeted at many stores. This Hagerstown location on Garland Groh, however, has incredible customer service. My prints are usually available ahead of schedule, and if the staff even suspects any problems, they always offer to fix them. The same is offered to everyone who enters, in my experience. Today, while I was using the self-service machines, for example, multiple customers were given labor and cost-saving advice--both for FedEx services and for other companies entirely (e.g. a woman was advised that she might avoid returning car parts to Amazon in the future by adding her car to her profile there). Sasha and Amanda are among my favorite employees, but I haven't yet met one who wasn't experienced, professional, kind, and helpful.

    Postal Place - Stationary Items

    Postal Place

    (9 reviews)

    Very friendly person behind the counter. Who laughed at my corny jokes. Much help given when I…read morewanted to best option for my parcel. Best option wasn't necessarily the fastest for me. The place seems to offer everything you would need to ship or manage a small business. Handy for lace to pick up supplies without going into Fredneck. As for the person bitching about the clerk wanting to do the photocopies for them. That's called customer service, and I doubt the clerk would read their love stories:)

    When I had a damage dispute with a shipping carrier, Postal Place really stepped up and went out of…read moretheir way to ensure I had the necessary information to properly file the damage claim with the carrier. Seriously, I could not say enough good things about how Hassan and his team helped me navigate the process of obtaining compensation for damage during shipping. Without a doubt, I will continue to use this business every chance I get. Even though I had purchased insurance, Hassan had the foresight to proactively take pictures of the package as it left his store on the carrier's truck. Through this single action alone, I was able to prove the package was in good condition at the start of its journey -- quite unlike its state at the end of the journey! The key here is that the service at Postal Place, and just plain old-fashioned thoughtfulness at this business, is a value that I could never have put a price on for my very expensive shipment. Thank you Hassan! I really don't know what I'd have done without you.

    US Post Office - postoffices - Updated May 2026

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