I had a bad experience with the receptionist and some young coworkers, lack of empathy, customer…read moreservice and flexibility:
When she asked me how she could help I explained my 14 year old Sheppard mix wasn't doing well and most likely it was time to let her go. I do understand Doctor's need to review a dog's health history, for which I was prepared with everything in hand, dog vaccination card, treatment plans, microchip information etc.
Without any kindness or acknowledgment of what I just mentioned she said she needed and official ID to register me in their system. I hesitated as I had never been asked for MY ID for such a service when paying cash. I offered to pay the consultation in advance and also, whatever the estimate PRIOR receiving any treatment. She got flustered, walking back and forth stating I was refusing to comply and that I didn't want to be in their system...keep in mind that now a days you don't want people to have your DOB/Address etc and everything can be hacked, so I was trying to comply and asking if they could just not post certain information, still, seemed as she was the owner, spoke to another NON VET coworker, laughed and said they refused service. Cero empathy or trying to understand I had a dog in pain... I left without saying anything and called to speak directly with a supervisor, which was another extremely young male doctor.
At the end, he was kinder but his explanation made no sense. I was not going to use any hospital/spay/ hotel pet service in order for them to have my ID information to secure payment if indeed I was to pay in advance. Also, I had all my dog's information under my name so they could verify I was the owner.
Please do your research. No one came out to see why she was raising her voice at a customer. They might ask for an official ID to gage if you live in the USA as they don't have any basic prices for you to see upfront, such as the consultation fee/ vaccination fees etc. I will say the plaza has sufficient parking and lots of security. You do have to pay around $30 pesos for 2 hours and it gets pricier after that.
I do recommend Dr. Correia, near "Alba Roja area" and "Instituto Mexico" for those who know TJ. Parking is difficult but doable, he has a your female Vet that read through everything and confirmed my dog had hip issues, lacked muscle tone, wasn't eating, was 14 years for a large breed dog and indeed was her time to let her go and rest in peace. Vets do need to run tests, I agree and understand but feel comfortable to ask for a ball park figure for the services, consultation and medication to gage if you can afford it. For all of this, including cremation (around 45 pounds) and a wooden urn with a tag it was around $5 000 pesos.
I understand people make mistakes, kindness is a choice, so choose wisely who takes care of your pet, ask questions and if something doesn't feel right, look for another opinion. Sometimes smaller clinics have seasoned doctors that can be more helpful.