I brought my mother to CHRISTUS Urgent Care in Sulphur Springs after she slipped and fell and was…read moreconcerned she may have injured her knee. Unfortunately, the overall experience was very disappointing. From the moment we arrived, Christy at the front desk was rude and unprofessional toward my mother. That kind of attitude is unacceptable, especially when someone is already hurt, worried, and coming in for medical help. Heather, the nurse who took my mother's vitals and asked what brought us in, was kind and professional, and I do want to acknowledge her for that. The visit became even more frustrating when the nurse practitioner came in and told us they did not have an x-ray machine on site. We were also told he would not order an MRI or outpatient imaging for her knee, even though it was Saturday and her primary care physician's office was closed. We were not expecting miracles, but we did expect a more helpful plan, better guidance, or some direction on how to get her properly evaluated. I understand that urgent care facilities have limitations, but patients should still leave feeling like their concerns were taken seriously. Between the poor front-desk experience, the lack of imaging availability, and the lack of helpful next steps, this visit left us feeling dismissed and frustrated. Based on this experience, I would not recommend this location. What made the experience even more frustrating is that we later found another urgent care that was willing to evaluate the injury further and help with imaging options. That tells me we were not asking for anything unreasonable -- we were simply trying to get proper care after a fall.

$120 just to walk in the door then by the end of our 5 min app walked out paying almost $190…read more Our 6 month old Son has a sore on his mouth and was told to keep using the cream we were already using. Told them he has a bad cough and they ignored it. Front desk lady was very short with us when we called about the wait time. The wait was very long with only one other person ahead of us.