I should have wrote this review a long time ago. This is by far the absolute best pharmacy I have ever used. The dedication to excellence in customer service and willingness to always go above and beyond to make the customer happy is exactly what is needed In today's society. Sonny and Kelby consistently deliver. I, like many other patrons, would pay more to avoid the lack of attention given at larger retail pharmacies. I have found that Prices are consistent with other places. He offers a full range of pharmacy services and is extremely knowledgeable on all medications. I would HIGHLY recommend this pharmacy to anyone not only for long term use but also if only passing through the area. read more

Super friendly and knowledgeable staff! They always keep me updated when my prescriptions are ready as well.

Rose City Pharmacy has the best customer service in town, the owner is local who made his way through the restaurant industry, and what he provides for the community now is priceless. His whole staff is wonderful and nice. I would highly recommend if you're tired of the walgreens/walmart customer service go to Rose City Pharmacy because they always go above and beyond. Great Job to the entire team and owner. read more

They are consistent, always ready to help if we need it. Such a relief from dealing with larger pharmacies.

I never thought much about the pharmacy we used, we just picked the local big box pharmacy or whichever was in the grocery store. Our insurance listed Rose City as a perferred pharmacy, so we somewhat reluctantly switched over a couple years ago. I'm so glad we did, I feel like they genuinely care about me and my family. The customer service is beyond amazing - they will call the doctor for refills, assist with finding copay cards, and always seem genuinely happy to see you come through their door (or drive thru). Definitely worth the minor inconvenience of slightly shorter hours of operation vs the larger operations. read more

RCP is a local pharmacy that has great customer service. We got our flu shots with no wait and no pain! It is in a stand alone building with ample parking as well as a drive-through window. They also deliver. I happily recommend this pharmacy. read more

always helpful! the owner handles any problem I ever have so quick!! cannot say how nice it is to find a pharmacy that is personal and helpful!! read more

Owner is very arrogant. Their ability to communicate between dr and vet offices is awful. They are the only ones that deliver out of Tyler so I'm stuck with dealing with them. read more

Great personal service and Free Delivery! So much better than the impersonal service and long wait times at the big retail pharmacies. Love the pharmacist Sonny. Reminds me of the Family pharmacy I grew up with! read more

Rose City Pharmacy - Pharmacy Near Me - Tyler, Texas

Sick and tired of dealing with this pharmacy. Every prescription, every refill is an issue. Took me over 3 months to get them to fill a birth control prescription. They repeatedly insisted the doctor didn't send it in. The doctor himself and the nurse repeatedly assured me they sent it in numerous times. This became so ridiculous I gave up and decided to go without it. then the pharmacy calls and says my prescription has been waiting for 2 months and they want to know if I still want it....OF COURSE, I WANT IT! Then about a month later I get another call stating the exact same prescription has been waiting for me for the past month and they want to know if I still want it. They filled the same prescription 2x within a month (this prescription is filled for 3 months at a time, meaning I now have 6 months' worth of prescription medication. I contacted my insurance company and they violated their contract with them. The pharmacy wants to play stupid and act like I didn't pick it up. The 50 phone calls requesting to know if my prescription was ready and the 10x I came into the store were worthless because no one is capable of actually looking to see if it was ready. Then on a new prescription I request the side effects pamphlet before they even give me the prescription, and they say it's attached. BUT IT WASN'T. Apparently, the employee is so great at her job that she doesn't even know what the side effects pamphlet is for prescription medications, couldn't bother to read the single paper she did attach, and has absolutely no clue what the side effects pamphlet even is. Is this the same person answering the phone and is too lazy to check to see if the prescription is ready? The same person that lies about sending in the refill request to doctors? Then she tells me to scan a QR code on the receipt. First, my phone doesn't do QR codes. I don't care if it's not cool. I am not a kid. I am an older person who simply asked to be given the safety information for the medication. WHICH THEY REFUSED TO PROVIDE. Second, when I get someone else to scan the QR code, the VIDEO literally tells me to "READ THE PAMPHLET FOR SIDE EFFECTS." I can only imagine how awful this process must be for our senior citizens if I am struggling with it. They have no problem printing out multiple papers about junk I don't want and don't need. But they refuse to provide safety information when specifically requested. I am over it. I don't care if we don't have a lot of pharmacies in Tyler. Anything is better than this junk. read more

This is a local pharmacy that truly cares about their customers. I want them to know they are appreciated for all they do. I would highly recommend them to anyone. read more

Great pharmacy and helpful staff!! They even help to apply coupons to help you save money. Thank you!!

I love the proprietor Sonny, and his sidekick Kelby! I followed them here from the neighborhood Wal-Mart because they are always helpful, friendly, and accommodating. I don't even live anywhere near here anymore, but go out of my way because they're the best. read more