Client 20+ years. My dogs have always been handled with care and I learn something new about caring…read morefor them myself each time we visit. Recommend if you have a puppy to bring them in for grooming earlier than later so they learn how to be handled.

My dog was brought in for JUST an UNDER BELLY clean up as he is small and was picking up alot of…read moregrass etc.. Simple JUST belly trim. He is a full bred German Biewer Terrier with beautiful long black, white and brown hair on this torso, head, ears and tail. When I picked him up 20 mintures later after a text saying he was ready, he was still in the back as they were putting "a bow on him." I said "Don't put him in a cage" Thier response was they had none. They had numerous cages that I saw in the back room. Lie#1 When I arrived they made me pay before I saw him. Alarming. When he was brought out they had CHOPPED HIS TAIL, the long hair on his EARS, HIS HEAD AND TOP COAT IS UNEVEN AND THE CHARM OF THE BREED WITH HIS LONG SILKY HAIR IS GONE! I left as I was so upset and returned an hour later when I was more calm. They didn't apologize but said we had asked for a "Puppy Cut". LIE #2. My dog is 11 years old. WE NEVER ASKED FOR A PUPPY CUT nor had heard of it!! This was my first and last time to this place. Yes, I know it will grow but that's not the point. It's like giving your kid a buzz cut "by mistake"!!

Pamela to the rescue! My 16 year old blind lhasa apso is in the last stages of mouth cancer and we…read moreare feeling the stress and sadness of letting him go. This is such a great service for older dogs to be in their home environment and not around other dogs at a groomer. Pam jumped into her work providing him a safe space while he had to be shaved down and groomed. She was able to keep both of us calm while quickly getting through some intense matts and a bleeding tumor. Not a pleasant situation but Pamela went above and beyond helping him and working quickly to make sure he felt safe and cared for. She texted and called a half-hour before and was prompt. She even gave me a pair of grooming scissors to ensure that I watch the area around the tumor. I would highly recommend Pamela at The Joyful Hound in the Bay Area for top-notch service.

Pamela, The Joyful Hound owner is amazing! She has been grooming my two dogs for several years now…read more She always shows up when promised, and both of my dogs like & trust her very much. They always look great & adorable when Pamela gets done with their grooming! I highly recommend Pamela, she cares about her clients, both dogs & humans.

Carlos and his team are the BEST! MY dog is so happy and…read moresweet after her grooming. They have a magic loving touch . All the neighbors will admire her new cut. I'm booked for two weeks from now for her next grooming.

Underwhelmed with this grooming shop, although we wanted to like it, as the decor outside is so…read morecute. We are still in search of a good groomer in Marin... I texted with the owner's daughter before we made an appt. I sent pics of her, pics of her with past haircuts that we like, gave specifics (watch for her little old lady growths, keep her hair super short all over her body, don't cut into the quicks of her nails, etc). I asked if all this info and pic would go to the groomer and she assured me it was all normal requests and that the info would indeed go to the groomer. Took our pup in, and when she was done, the cut was not what we had asked for or included pics of. This is so frustrating... why do these places ask for pics and say, " yeah yeah we can do that", and then throw our instructions to the wayside? It wasn't crooked at least, but it wasn't the cut we wanted and provided pics of. So, I had to walk around for another 20ish minutes so the groomer/ owner Carlos could cut our pup's hair closer to what we had requested. I also showed him the pic and he clearly was seeing it for the first time. Not cool at all. Also, from what I saw when I was in there, he wasn't that gentle with her, and he had like zero interaction with her. Doggos deserve all the gentleness and love. As we left, another dog was coming in and he was shaking SO badly. We wont be back.

Remi continue to stay with Park-a-Pup on a regular basis. I love the ability to add grooming…read moreservices on top of day care service. Remi has a great time and love the staff.

I was very disappointed with my experience during an evaluation visit at the Novato facility…read more My goal was simple: to give Harley, my 6-month-old male miniature doodle, an opportunity to meet and play with other dogs a couple of days a week. I dropped him off around 9:00 a.m. and was contacted around 11:00 a.m. and asked to pick him up. I was told that someone in the back had determined that Harley was not suitable for their program because he "did not participate with other dogs." The reception staff was professional and courteous when I dropped off and picked up Harley. However, I was very disappointed that I was not given the opportunity to speak with a qualified staff member who had actually observed Harley. I was told only that he did not "participate," but I received no explanation of what that meant, what they had observed, whether Harley was anxious, shy, simply uninterested, or whether there was some other concern. To my understanding, Harley was not causing problems or misbehaving; he simply was not participating with the other dogs during the evaluation. If that behavior made him unsuitable for the program, I would have appreciated a professional explanation and perhaps some guidance about whether or how that behavior could be addressed. I believe good communication is especially important when evaluating a young dog. I left feeling that the decision had been made without giving me enough information to understand what happened or how to help Harley. More information and the opportunity to speak with the person who evaluated him would have been greatly appreciated.

This place is amazing my dog never wants to leave every time I go and pick her up ! They offer…read morehikes and swims in the their lake for your pup and provide blankets and heaters in the winter. They always answer when I call and send me pictures I love the staff they are awesome. This place is like a summer camp for dogs. The views are very beautiful. I would definitely recommend this place. They always accommodated my last minute bookings thanks guys!

The facility is understaffed and unqualified to provide training. Due to the lack of adequate…read morestaff the dogs are kept in filthy kennels most of the day - no wonder they provide transportation. The owner uses the business to breed dogs for show and sell puppies. This business false advertises what it really is. Dog owners beware.

Laurie's secret super power is love. When she talks about what she does, her love for the dogs is…read moreevident. And it shows: my dog looks gorgeous. I have used many groomers over 4 decades and 5 dogs. No one comes close to Laurie. I am so glad we found her.

Excellent! Laurie truly cares about your pet! And it shows! Careful bathing and grooming!!read more

We got a new puppy this summer and realized that she needs a lot of exercise. She is a Nova Scotia…read moreDuck Tolling Retriever. I called a few dog walkers by getting their cards from a pet boutique store in Mill Valley. Though the first gals I signed up with were fine--they were expensive and after a couple of weeks i realized I would like to do 3 days instead of 2 per week and felt like $28 per walk was a rip off. That's when I called Niki who was referred to me by a good friend whose dog died a couple of years ago--she said "she is the BEST. She loved Scout like she was her own dog--she would send photos from their long hikes and dress them up on Halloween." She wasn't sure that she was still in the business. I called her, met her and knew that she was amazing. Her name is Niki and she has a couple of dog walkers who work with her. Pam has been walking our dog and she is fantastic. Molly LOVES Pam and so do we. She emails photos, checks them for ticks, makes sure they are clean before putting them back into our house and the best part is--that after her time with Pam, Molly is exhausted. I took Molly on a hike last weekend and didn't check her for ticks and found one on her the next day. Being a "new mom" I was worried but showed Pam who said it looked normal. She also took photos of the tick bite and emailed it to Niki who told me she thought there was nothing to worry about and that I should just look for a ring around the bite and watch her energy level. FULL SERVICE. I highly recommend these ladies. Your pooch will be forever grateful.

Fantastic service. Helps our very active dog get his zooms out. Pam is like an extension of our…read morefamily. Niki is always helpful. Highly recommend.

I've taken my dog, Paco, here a few times for grooming & I've always been impressed with this…read moreplace. Penngrove Pets is accommodating and welcoming and they do good work! This morning I called to have his nails trimmed and they told me to just stop by. I expected I would have to wait because it can get very busy there. They took him right away, even though there were two other dogs there. Paco was shaking and very nervous & it took 2 people but they got the job done, in about 5 minutes. Whenever I've dropped him off for a full grooming, they usually only keep him for no more than an hour. Other places I've been tell me to come back in 3 hours. We're lucky to have a good grooming place in Penngrove--convenient for people who live in Petaluma, Cotati and in the surrounding area.

I highly recommend Penngrove Pets. My pet recently visited for a grooming, the best one he's ever…read morehad. Toni is a master groomer and I couldn't be happier.