5 stars because the owner, and the two employees doing my nails were amazing but I will likely not return due to the unprofessional behavior from the rest of the staff.
I went yesterday for the first time because my usual place did not have room for me. When I walked in, there was a table with snacks and gift sets set up and they were offering mimosas and other alcohol alcoholic beverages. I was greeted by two very nice employees who let me know they would service me in a moment and then I was greeted by the owner who told me it was her one year anniversary being in business and offered me a snack and a drink. I had my pedicure done by Ebony, and my acrylics done by Gwen. Both of them were extremely professional, kind, and welcoming. Both my nails and toes came out beautifully and I am very happy that the two of them were able to do my service, I cannot stress enough, how great Ebony and Gwen were. The owner, Candice was also very kind. Which is my reason for giving five stars.
However, I would give one star to the rest of the staff and will not return based on what I witnessed during my appointment. There were three other employees working that were sitting together gossiping, and laughing in such an insanely loud conversation about inappropriate things that it made it hard to focus on my service. They were laughing so loud during their chisme session that at certain points, I could not hear the woman doing my pedicure asking me questions. It made what was supposed to be a relaxing service very overstimulating. Then the employee with red hair answered the phone in the middle of a laughing fit which made her barely able to speak to the point the person on the phone asked if she was okay and she answered "yes we're just laughing over here". The other two employees continued the laughing while the employee with the red hair was on the phone with a customer. I heard the woman with red hair tell the person on the phone "yes we do that, you can come now. Give us a try you won't be disappointed." 40 minutes later a woman came in and stated that she called about getting her eyebrows done. The three employees just stared at her, and after a few seconds the one with straight black hair said they would have to go get the owner who is next door at the smoke shop. That employee returned and told the customer the owner is not providing that service today. The customer told her that she called and asked and was told that they do it. They told her that she was wrong and nobody would've told her that. She left visibly upset, and as she walked out they laughed at her. The customer then called the store and let them know that she was disappointed and that they should have a staff meeting so things like this don't happen. Again, the woman with straight black hair told her she was wrong and no one would have told her that she could get her eyebrows done there. The woman with the red hair never spoke up and admitted that she DID tell her she could come over the phone. The employee hung up the phone and then they proceeded to trash talk the customer. Rolling their eyes and saying sarcastically that they're gonna have a staff meeting because this lady wants us to and laughing. The behavior of the woman with the red hair, the woman with straight black hair and the woman with the curly black hair was extremely offputting. Like I said, Ebony and Gwen were truly fantastic. The owner was nice and I wish her success in her second year. But the other three employees are the reason I will never return. I would recommend taking the advice of the customer they were making fun of, have a staff meeting and let them know how important it is to behave appropriately in front of customers. read more