Both my husband and I scheduled eye/vision exams. Per my vision benefit, there is no copay for…read morevision exams. upon arrival I was informed by the front office staff that the copay would be 45.00/each. She informed me that because of our age- 59, 62, we would need to pay for specialist copay because most people our age have cataracts or glaucoma. Even though I stated we only wanted vision exams for glasses, she still insisted that they would need 45.00 each for vision exams due to our age. Both were rude and condescending. My husband and I repeatedly stated we made appointments for just the vision exams. We feel we were discriminated against and they tried to charge us extra because of our age. We left and made an eye exam appointment with another clinic.

This place is always late in getting me in, and when I am taken back, they are rushing and are…read morenever empathetic enough to take a minute to answer your questions. Awful customer service skills and no respect for people's time. If you have an appointment, make sure you come at least 30 minutes early.

Super friendly and full service eye care with a great selection of frames. Convenient location too!read more

Dr. Amra Softic is a jewel. I scheduled an appointment for a regular exam and she recognized that…read moreone of my eyes was in extreme distress. She went the extra two miles to diagnose and treat me. She's kind, smart and unrelenting in her pursuit of excellence.

I'm retired military. WVC for some reason stopped being in network with my vision insurance…read more I miss WVC so much!!! I have gone to two other places, and they don't compare not even close to Wilsonville Vision Center (WVC). WVC was / is Family :) I hope that WVC once again becomes in network with AETNA VISION EYE MED. Very respectfully, Carlos R Muñoz USN Retired / Wounded Warrior MBA

I was informed that Dr. Christianson arbitrarily refused to send my glasses when they knew I did…read morenot live nearby and I was planning to leave the country asap. Despite trying in vain to connect with him on our shared military service and church membership, he somehow gets to decide how I should spend my money? I can't have overnight shipping but I can have 2-day shipping so I'll miss my flight... because why?? His optometrist rudely would not answer but cut me off to dictate me "she was not going to argue about it!" Um, it's a basic everyday transaction. You fill out the shipping slip the exact same way except you check the overnight box and charge me accordingly. It would cost me hundreds more to stay longer than necessary just because an eye doctor needs to draw a line in the sand about the cost of inflation? It's my extra $15 dollars buddy. I can not eat out one meal for the ability to see clearly for a couple years. Sheesh! Perhaps they should have told me that when I made the appointment, you think!? Then I wouldn't have made special arrangements so that I could get glasses in time. Instead they chose to waste the money I spent on an Uber to go to and from the appointment, the hours of my time in exam and choosing frames, and holding the money I put down on the order, for naught. Not to mention the weeks wasted that I would have been able to get my exam and glasses from a legitimate business. His optometrist was more interested in a show of power to dictate this bizarre twilight zone to me than fulfilling a simple ordinary everyday business transaction. Utterly dumbfounding. I'm stuck with non-prescription shades and no glasses. Why?! What the bejeezus is wrong with this place?! Lots of other options in town. Be warned.

I got my glasses from Carolyn the manager at the vista optical in oregon city ,I love them! extra…read moreactive transitions with the progressive lens . Carolyn inherited people from the store that closed on canyon rd. Carolyn worked within my needs and did a lot of research for me.she made it work

Do not go here! If you're someone who has a busy schedule…read moreand has to take time off work to make appointments I would not recommend going here. I took the day off work for a 10:00 appointment and was told to be there at 9:45. Several days before they confirmed the appointment with me. 30 min before the appointment they called and canceled the appointment.

Sadly, this place has gone completely down hill. I was a long time client, and appreciated the care…read moreI received years back. I should have left time before last when the tech did my whole entire exam because the doctor was too busy to do it. My bad. I went again on October 4th, saw a floating doctor that was filling in for another on maternity leave, who by the way was great and I will likely be going to the clinic she regularly works at-not affiliated with Lenza. I have called repeatedly in the last 5 days to ask if my glasses are ready as I was told standard 2 weeks. I left two messages-no call back. I am no longer living close to the location and happened to be passing yesterday, so I stopped. Signs on the door that they are closed, call the Newberg office if you need assistance. Called that location, no answer, left a message, no reply. The store front in Wilsonville's hours on the door now say 3:00-6:00 Monday. I then called before 6:00, no answer. All I want is some customer service for the $350 glasses I ordered 2.5 weeks ago. A call back, or someone to answer the phones. Now I just want a refund and never to be associated with them again. There is no reason to not have staff at locations, answer messages, or be open during reasonable hours. To me this is a result of a bigger problem. I will be calling the Better Business Bureau if I don't hear back by the weeks end. **Update, called again, reached McKenzie who assures me that my glasses will be ready Thursday or Friday. When I try to explain my frustration, he says they are short staffed and there's nothing they can do about it. I suggest calling people back and if that's not an option hire an answering service or don't have an outgoing message. "Yeah, ok, well then you have a great day", then he hung up on me. Save yourself the headache and the rude receptionist. One would think the physician that owns this location should know why his clientele is diminishing.

I am absolutely horrified at my visit. Doctor was great. The male receptionist was verbally…read moreabusive multiple times to his partner receptionist who was new and learning. Mutiple times he berated her, criticized her and put her down several times right in front of me. It was flat out abusive

I had a very good experience at Eye Health NW in Wilsonville when I saw Dr. Claudine Yee on April…read more1. Dr. Yee was friendly, professional, and made me feel well taken care of throughout the visit. The entire staff was also welcoming, efficient, and courteous. It's always nice to find a medical office that combines professionalism with genuine friendliness. I would definitely recommend Eye Health NW in Wilsonville.

Well, I am sitting in the parking lot of turn Wilsonville office for an appt and they are…read morecompletely closed. Based on the signs, theoretically open by appt, that I have. I am here because they didn't have any appts for months out at the office less than 5 min from my house, but they did on this day 35 min away. Apparently they cancelled internally and didn't think they needed to let me know I didn't have to waste my time and gas working my way over here on my Saturday morning. I guess you can decide if that is a good place to do business.