The Owner is unprofessional and does not value his long time customers. We have been coming here for 25+ years and have been happy until this week. We dropped off a king size duvet comforter to be cleaned. We picked up what we thought was our duvet, drove home, unwrapped the nice plastic cover and discovered it was the wrong comforter! It was the wrong size and a different brand. We called right away and spoke the acting manager. She was nice and professional and made several suggestions as to what may have happened to the original duvet (maybe we dropped it off at the other cleaners in town. Umm...no!). We asked that they search the premises or call other customers and ask if they may have gotten ours by mistake.
I ended up asking to speak with the Owner, Jeff, to either get our comforter back or reimburse us so that we may buy another. He refused. Saying they had a policy written on the wall, (I did not read this or sign an agreement) that once you pay for an item you cannot return it or dispute the product. That the policy is there so people can't make false claims.
I reminded him that we have been loyal customers for over 25 years and this was the first complaint/dispute we've ever had, we weren't the type to make false claims. We just wanted our King size, high quality comforter back or money to buy a replacement. He again refused stating the policy. Jeff, the owner, did offer to take the "wrong comforter" back and then wait to see if someone ended up returning our original duvet. Yeah, he wanted to take our original king size duvet, charge us for the cleaning and then keep the one they ended up sending us home with. You really are "taking us to the cleaners." We will never do business with this place again. Beware. Always, always check your belongings before you pay. Even if you have to take a King size comforter out of the package to inspect it. They are out for themselves, not for their customers. Especially long time community folks. This place is really going down hill. Go to the cleaners over by the Thriftway. read more