Mohammad really provided clear and fair recommendations and offered a variety of options to fit my…read morebudget to repair my car and he was honest and helpful about repairs unlike other places I went to. I will definitely bring my car back for other needs in the future and recommend this place to others.

From the owner: Welcome to Penguin Auto, where we pride ourselves on delivering exceptional service and top-quality…read morevehicles to our valued customers. As a premier used vehicle dealer, we specialize in providing a seamless and family-friendly car-buying experience, offering a curated selection of "need nothing" cars that have been meticulously inspected and serviced by our team of expert mechanics. At Penguin Auto, we go above and beyond to ensure that every vehicle on our lot meets the highest standards of safety, reliability, and performance. Before being showcased, each car undergoes a comprehensive inspection and servicing process, guaranteeing peace of mind for our customers. But our commitment to excellence doesn't stop there. We also offer full-service car repair and maintenance to the public, providing a convenient and professional environment where your automotive needs are met with precision and care. For large jobs, we even offer loaner vehicles to ensure that your day-to-day life isn't interrupted. In addition to our exceptional sales and service offerings, we're pleased to announce the expansion of our facility to include new tires and tire installation services at highly competitive pricing. Whether you're in the market for a reliable used vehicle, require expert car repairs, or seek new tires and tire installation services, the team at Penguin Auto is here to exceed your expectations. Give us a call today to discover how we can assist you with your automotive needs.

Sam Milner at the Madison CarMax was outstanding. From the start he was friendly, personable, and…read moreclearly knew his stuff. He was well-prepared, walked me through the initial paperwork quickly, and sent me on a test drive with genuine encouragement to really get a feel for the vehicle. He even had the car cleaned up and ready with a big bow, which was a fun touch. After the test drive, Sam patiently guided me through the electronic paperwork with the right balance of humor and professionalism. He offered great advice on timelines, funding options, what to do if something like a manual is missing, and even encouraged an independent inspection. He also helped take photos of my new vehicle afterward. What really impressed me was that he also went above and beyond for my daughter, who was there for a separate transaction. He was friendly, took an interest in her compact car, and even helped remove some adhesive residue from the back of her vehicle. Sam made both of us feel welcome, valued, and respected. CarMax earned my respect (and loyalty) because of Sam's personality, professionalism, and genuine love for his job.

I bought a car in May 2023. The car is a Kia Sportage 2015 with a mileage around 43,000. According…read moreto the Carmax, this was a perfect-to-fit car and according to their inspection policies, they make sure everything is replaced, brand new parts, full inspection. To say that, I generally drive around 10-15 miles per day, sometimes 20 miles per day on the weekend. Some days I do not drive. However, within 3 years, I replaced the shitty engine GDi, braking pads, braking discs, etc. Last year I replaced the AC compressor and this year I also replaced the AC compressor and the stirring wheel turns out to be defective. When I bought this shitty car, I ended up paying $19,000 plus taxes. Since then I have spent around $10,000 on this car and according to Kelly's book, now this car is worth $6,600. What I want to say is do not believe the Carmax description on the car that they sell what you pay for. They simply rip you off on your money. Plus, Kia is the worst car you want to have. This is a very scammy company that can lure you into buying very used, shitty car at a very high price. Do not trust these people and this company. I am leaving the comment because I bought this car in this location in West Madison.

Hands down has to be the best car dealership I've ever been to. My first time experience there was…read morejust so unique. Our car provider, Brandon Hernandez, presented us the different plans on our new car and gave us a comparison on how it'll work out in the long run. That type of service there is what will keep the business running.

(This is a review for the used Toyota dealership.)…read more If you want to find an honest, kind and extremely knowledgeable sales person to buy a used Toyota from, I highly recommend Pete Stratton. Working with Pete felt like working with a wonderful uncle who wanted to make sure I got the best car for me. He was incredibly patient and persistent in looking for the hard to find used car that I was looking for. I worked with many different dealers to find my car. This used Toyota dealership was the best. The sales people work as a supportive team and there is a wonderful feeling that this creates. If Pete is busy, Austin is wonderful too.

Austin Rankin at Wilde East Towne Honda was very professional and personable. It was a very…read morepleasant experience. The team there is wonderful. I love that they show a video of the service (multi-point inspection, oil change, and tire rotation is what I received). He mentioned to me that just the day before they aquired a water machine (you can choose up to 3 flavors, sparkling/plain, options to add vitamins or caffeine). Fun...enjoy cool water while you relax and watch TV. I'm definitely going back & I told my boyfriend & co-workers! Thank you, Austin & Wilde East Town Honda Team!!! :D -Keri Riley (Waunakee)

I checked availability on a specific car via their website. They reached out immediately and we set…read moreup a meeting for the next morning (today) to check it out. The salesman who met with me tried to show me what they had, seemingly not knowing about the specific car my appointment was about. Turns out the vehicle was supposedly sold last night, and they can't reserve cars, so "sometimes those things happen." Ok, well how about some communication? Incredibly unlucky timing, or perhaps the car wasn't available to begin with. Regardless, it was a wasted trip.

Bought a car from them where they said everything was check and everything was good, not even 5 min…read moreafter leaving with the dealer with the new car a check engine light appears (owner said he will cover it), they didn't have the second key and they told me i can either buy a second key for them or they will keep looking (i doubt it), front tires are at 5/32 and rear tires are at 2/32 which is pretty much considered legally bald and in my car it's a safety and mechanical hazard having mismatched tire treads, 360 camera doesn't work and i get a fault code each time i put it into reverse for rear camera, im curious to see what else comes next, i barely had the car for less than 2 weeks so wish me luck

Terrible! Purchased a $40,000 vehicle from them. When vehicle arrived, it had sensor codes and…read morecheck engine light on. Took it to the local dealership to be repaired and they kept it 4 days, because they couldn't get authorization for the payment for the total bill. Not only did I pay full asking price for the vehicle, I had to pay transportation fees, received the vehicle on empty, with the check engine light on. Had to pay out of pocket for repairs, because I was tired of them trying to negotiate a price for the services. All of this over a $2500 bill that I paid and I was offered $800 for reimbursement. They had the attitude of you can either take this $800 or nothing. When I was only asking them to fix the problems it had when it left them. This isn't something I caused. DO NOT BUY FROM THIS DEALERSHIP! Terrible customer service

This review is on the AMAZING Service department at this location. I have no experience with their…read moreSales team. Took our Camaro in for an oil change/tire rotation, and to get the handle on the convertible top locking mechanism repaired. Went in thinking I was going to be out at least $400 due to labor involves in fixing the top. So, Oil change: totally reasonable. No surprises there. Top repair: estimated right around $300 due to the labor. Exactly what I expected, so far so good. But then things get interesting. The guy tells me I have different sized wheels/tires on the back than the front, and that they are directional, so they can't/shouldn't do a tire rotation. Fun fact, I have paid for my tires to be rotated while getting oil changes at multiple Madison service locations through the years of owning the car and have NEVER been told this. Further inspection at the house later on confirmed they were totally right. Adding to this, the tires were all in the "correct" spot which means they were never actually rotated previously. In other words, I was screwed at EVERY other place. Then he tells me the halo ring on my passenger headlight is out. And, as would be expected with a newer model car, the headlight is part of an assembly that needs to be completely replaced. The estimate for the parts and labor were what you'd expect if you've gone through a headlight replacement (ouch). But then.... THEN... when I brought the car back in once the part arrived, they informed me that they realized upon trying to install the new part that the current headlights were actually not stock (previous owner must have swapped them out). And that they were just installed incorrectly. So a quick swap of a couple plugs and BOOM they work perfectly!! I was charged only for the 30 min. of labor involved in this. WOOT!! So where they could have easily taken my money for a tire rotation I shouldn't have done, and a headlight replacement I didn't actually need, and gouged me for labor on a top replacement. These guys decided the high road was right, and I ended up coming out with almost $1k in my pocked I was expecting not to have after I paid my bill, and a gigantic smile on my face for such a shockingly positive experience. I don't care how far away you live, if you have a Chevy and need any kind of service, BRING IT HERE!!!!! These guys are legit! Completely on the up and up, with a level of customer consideration and honesty that I can confidently say I have never experienced anywhere else!

Consumer Be Warned: Aggressive Upselling and Defiant Management…read more Every single time I come to this location for a standard oil change, the staff aggressively tries to upsell me hundreds of dollars in completely unnecessary services. When I finally brought this pattern of behavior to the service manager's attention, he couldn't care less. Rather than listening to customer feedback, he immediately became argumentative, claiming the services were manufacturer-recommended before he even bothered to check what kind of vehicle I drive. Save your hard-earned money and take your business to an honest mechanic who respects your boundaries and your wallet.

I've lived in Cross Plains longer than Incredible Cars has been here. I watched them establish…read morethemselves years ago, and they seem to be going strong. FINALLY I had a reason to stop by... My brother was looking for a work truck and I noticed a bunch in their lot. We scoped out the website first and found a few options that fit his specs and budget, so I was the "scout" that got to run over there and see things first-hand. Dave was super friendly - he gave me the straight-scoop on what he had, where they came from, and options (some had undercoating sprayed on them, etc). The trucks were in great shape - brought in from Arizona, and you could tell. Not a spot of rust anywhere. Clean as a whistle. The time came for my brother come see them in person and it didn't take long. We dealt with Jacob - also super friendly - and after a quick test drive, it was a done deal. About 20 minutes of paperwork and you're out. I'm impressed. That's the most I've ever trusted a car dealer, and I appreciated their honesty. Pricing there is pretty firm - they price to sell and aim for volume sales. You can try to dicker - we didn't, mostly because the truck was already nicely priced. I struck out trying to get Jacob to throw in their Corvette as a "finder's fee". Ah well. :) Next time I'm in need of a vehicle, I'll certainly check them out. I'd recommend others do the same!

Was not even in the market for a new vehicle. Came across The Incredible website after a…read moreconversation with a co-worker, and spotted a super cute BMW Z4 convertible at a great price. After thinking it over for several days, I went to test drive it and bought it right away. Dave was super helpful, friendly, and up front about everything. Had my bank account allowed it I would have left with a Jeep as well ;)

Great store to purchase a vehicle and also a great service department!…read moreBest dealership around. Great employees! Judy G

Thank you Travis Murray! I have been looking for a safe, reliable, and affordable used vehicle for…read moremonths, with no luck! Travis helped me find what I was looking for in less than 5 minutes! By far the smoothest car buying experience of my life! I can't thank this gentleman and Zimbrick enough! 5+Stars

Don't take your car to a dealership unless it's under warranty. They will charge twice as much to…read morerepair anything that a small garage can do at half the price. Lesson learned.

2.5 stars. In dealing with this place on numerous…read moreoccasions, exclusively with servicing my Mazda 3, I have mixed feelings. The service guys are all real nice and helpful. But it's just such a rip-off. All services are expensive. Transmission fluid flush is like $170. A new GAS CAP would cost me $40 just for the part. They want to charge me half an hours labor to scan my check engine light! (Grr). I wish I could come here for all my service needs, but they are just too pricey. This isn't Lexus or Mercedes, people. I don't have a fortune to spend on routine maintenance. I just feel like if they could be more competitive in pricing, customers would be much happier.