The service department here is WONDERFUL ! I know getting campers serviced can take a while... they tend to be really backed up these days. The service team here worked with me AND KEPT ME UPDATED on status. A joy to work with ! Will definitely be back. read more

Can't get anyone to call me back. Only time they call you is if you are going to buy. Told me after my camper was fixed they would buy it. Quoted me almost 3 times what the cost to actually fix would be. Had it fixed by them. Still no call back. Pretty sure that's against the law. Now the GM is avoiding my phone calls. Adam (sales) also conveniently "forgets "to call people back and "must have missed your email" so regularly I'm not sure if he knows how to check and respond to an email. Originally worked with someone named Amy through their online portal. Loved her. Get everything in writing. Nothing they say can be trusted. read more

The start of it was on a Sunday, just before they closed, i dont want to go into it all, no personal attention... On the day of the sale all the attention was ofcourse on us... They didnt trll us that they were outting a new fridge in, but they did... Well now 2 months in, the camper only used once, and now going on another trip , the fridge is bad, though this isnt the point... U call them, there is no sense of customer service... If someone cant get to the phone, they dont even call back, i had to call another camping world and wow, awesome customer service... and great direction for help... I wont take this camper back to colfax ever for anything.... 0 customer service skills.... I am a 22 year veteran business owner, i know what customer service should be and is.... I wont go back there... read more

took unit in for inspection took three weeks. talked to sales about buying back only offered 20,000 for a 2025 Bullet that we just purchased for 34,000. Poor service ans sales is even worse. Stay away. They also hide fees when purchasin. Will never purchase anything from them again. read more

Went to RV show in Greensboro to purchase accessories but instead purchased a new trailer. Griff our salesperson from Myrtle Beach was amazing. No pressure lots of knowledge and handled us very nicely. We picked up at the Colfax location and Derek reviewed every detail about the new pull behind. He knew every detail, everything we asked and more. He was such a nice man and appreciate him taking all the time with us that we did. Hopefully we will keep this trailer for a while, but if we need to upgrade or have any questions we definitely coming back to camping world. read more

Camping World - Colfax - Maiden voyage home!! - RV Dealers Near Me - Colfax, North Carolina

Mechanics did a great job; however I found the Service Reps to be shady and non-responsive. 1) I was initially told that a generator fuel pump was covered by a warranty; however after install they stated I had to pay out of pocket. 2) Then I challenged the bill and they removed some frivolous charges and stated I would be refunded 2hrs labor and the labor rate reduced "across the board". Then later stated that "across the board" only applied to the fuel pump and not the other work I had accomplished. 3) I have gone up the food chain with their Service Department and spoken with the GM. I placed no less than 6 calls attempting to get reimbursement and get promises but no return calls as of this writing. Either intentionally or gross incompetence, it appears to be a strategic ploy to frustrate the customer to the point of just giving up. I wouldn't take a kids bicycle to the but if you do, have any oral statements placed in writing as their word is worthless. I did think the mechanic did a decent job. read more

As I stated below my camper has a missing bracket. Talked to corporate and service manager. I was told to bring it in for repairs. I did. Waited a week to see if repairs were Don only to be informed that it would not be looked at for another two weeks and whoever (service manager) told me to bring it in shouldn't have. This place is a joke and apparently corporate doesn't care either read more

RV repair Service is very slow First time I used my RV the hot water heater leaked. Took in for repair and it's been 7 weeks and no parts or repair scheduled. read more

I bought brand new colemen camper from colfax camping world so had it few weeks started leaking all in the ceiling light fixtures down walls and cabinets so brought it back remember had it not yet 30 days so they saying it fail under warranty but who wants a brand new camper fix under warranty with leak damage or water damage that's not good replace that camper bad business that's why I wanted a new camper really so feel like I'm getting a run around cause they going want fix that no if it came from Coleman and it's there felt and u buy campers from them replace that I understand if I had it year or two ok then but not evening 30 days come on staff really good there but dealing with this and if you don't get ur face or name right bye replacing this that's not good businesses sorry read more

We bought our 34 ft RV there in 06/2023 for $42,500. We contacted Camping World 09/2023 to sell it back to them. We only needed it to live in while we built out house. We spoke with the Colfax location, then their consignment department, then customer service. Their quote was $18,500! $24,000 less than it was worth 15 months ago. I realize the RV would depreciate in value some, but not $24,000. The consignment department told me we were taken advantage of and paid too much for it. Other companies I tried to sell the RV back to said the same thing. Now I am stuck with an RV we don't need anymore and can't sell. Customer service has not got back in touch with me for almost a month now. Buyer beware, don't fall for the same scam we did with Camping World. read more

The Service department is unethical and possible committing fraud. The Serice as the worst I have ever seen! DO NOT DO ANY BUSINESS WITH THEM! It took them over a week to say that it needed to be replaced. Got $3000.00 The fabric was fine, the arms did not appear bent to me. Out of line yes, but not bent. The motor worked with no issues. I then found out the Service Agents are paid on commission. I was told to file an insurance claim. I Thought I was being overcharged and the Service Agent was noting acting ethically and possibly fraudulently. I brought my concern to the Service Manager, who had the estimate revised to $1,200. Again, I stated only the end cap and tube is damaged. I revised estimated $670 and "it will work" So I had the work done. Six Week later it was completed. I went to pick up the RV. The battery was Dead, I could not open the awning and inspect the repair. The broken parts I asked to be returned were not there. And my Hitch was Damaged. The Awning was used once and the End Cap can off the Roller Tube, damaging the End Cap, the Roller Tube, the other side (Front or right side) the awning. Also damaging the arms on both sides and the side of my RV. I tried to drop off the RV but the Service Manager was off. I spoke with the General Manager. He was argumentative. Stated "We recommended the Awning be replaced". I tried to explain to him that this started out as a simple repair. Maybe the job wasn't big enough to make money for the Service Agent I just wanted the end cap and roller repair. Which did not happen. The GM implied I was cheap because I did not replace the Awning and the damage was somehow my fault. It appears the end cap was removed and was not correctly secured or attached to the roller tube. The Cap was only attached by less than of 1/8 of an inch of the roller tube. Not enough to hold the awning together. Do they offer any kind of warranty for your repairs? I contacted Camping World Customer Service and the reply I received that I was told that the awning needed to be repaired and it would have failed if not replace. That the awning was repaired per manufactures standards and the correct screws were placed into the roller. (Enough through that is where the awning failed) The roller should have been replaced. That they were not going to do anything for me because I was told the whole awning should have been replaced. But the FACT they attached the end back onto to roller with less that 1/8 inch of material and into end roller that would have held the screws. Camping world failed to replace or repair the parts that I requested. When the awning failed, they refuse to offer any service warrant. It is simple they failed to replace my parts that I requested. It appeared they wanted a larger work order. It appears they were up charging me and acted unethically and possible frequently. read more

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We had them to re-install a canopy over our RV Door. They charged $400 and it fell off again recently in less than 6 months. After examining they only put it up with some caulk and did not replace or fix any of the rusted out nails that needed to be fixed to actually make it stay. read more

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https://youtube.com/watch?v=6wrsMU7WMuQ&feature=share I feel that they performing bait and switch tactics. Got confirmation that a unit is on their lot at 3pm and have an appointment at 6:30. Drive over an hour to get there. Was informed that unit had been already sold and the have a newer one that I would be interested in. I said let's take a look. But I need to know what is the price. Salesman said $33,000. Now way I said. Well above my budget. Thank you for wasting my time and gas. read more

Sales team nice as can be. But purchaser a camper beginning if November. Still haven't gotten plate and registration. Getting the run around when it will arrive. I was relayed that a manager said I can take it out without having registration and plate as long as I have the purchase paperwork. If I got a ticket theyvqould pay the fine. I basked for that in writing and never received it. I also visited the store to take toba manager about the plate. He said he would call me within an hour with update and plate should be here by friday. No call and no plate. So still waiting read more

I went and put a hold payment in Colfax on an rv about 3 mo the ago, gave them cash and waited a few weeks and fou d another camper from a different location. I have been calling f and they say they will send me a check have so.eone call have not heard anything it has been atheist 3.5 weeks read more

Camp in to the Colfax location on our day off to look at a new trailer, we told our sales guy, Alex, exactly what we wanted & he showed us what was in stock without trying to push us to look at anything out of our price range or out of what we were looking for. We were able to see some models that they didn't have at other locations that we've only been able to see in the brochure. Looking forward to what we may be able to work out in the future. & being able to bring the puppies in made the experience even better!! read more

Camping World - Colfax - RV Dealers Near Me - Colfax, North Carolina

Took out camper in for a couple of issues with roof, insurance adjuster came looked at it approved repairs as there were a couple of tears in it. Instead of bringing camper inside or cover it, they left It outside and now we have a lot bigger issues A our mattress is water stained, had to throw out bed clothing that was wet, and insulation in the nose is all soaked!! Which I am sure they will try and make us pay their overpriced repairs which will not happen, I have been in contact with insurance about the issues and if needed will be contacting attorney!! The customer service is less than desirable and it seems more issues were created by the lack of responsibility and common sense with an issue like this. I have called several times to speak with service manager little response, sent a complaint on the corp website no response, finally was able to speak with someone after getting a little heated due to my frustration for the lack of care Or concern with my camper read more

The first thing I have to say to anybody considering buying a camper from Campers World in Colfax is BUYER BEWARE!!!!. Sure, a lot of people do not read reviews and I was just as guilty as many who took the reputation of Campers World and didn't read them. Well, I hope when you read this BEWARE OF THIS PLACE!!! When I saw one comment from a person stated DO NOT DO ANY BUSINESS WITH THEM....I TOTALLY AGREE!!! If I could give them a 0 or negative in numbers I would. Let me start from the beginning. We went online to search for a smaller unit for our kids to go camping. We had luck with other Campers World and believe me when I say we have bought several campers over the past 20 years and all were trade ups to bigger units. Online there was a super good sale clearance of 2022 units and we saw a few that we liked and wrote the VINs down. So, we drove 2 1/2 hours to look at the units. When we got there, the salesman started to show us units, and guess what...none of them were the ones we were interested in. When we asked the salesman, he said they were on hold for others and we unavailable. So, he started to show us other units. Come on...all of them!!! When we finally found a unit that we liked, the next step was to get approved for financing. All those steps took about 3 -4 days, and because we were so far out of town we ended up faxing everything twice; the first time the paper work was lost which was not good. Finally, we go a call that we were approved and went in for the signing of paper work and walk through. Now, I want to warn EVERYONE who does decide to buy a camper from here to watch and look at everything in the walk through. Our bad, because we had purchased campers in the past we knew what to look for and that was a HUGE mistake. The walk through was horrible regardless. TAKE TIME and look at everything. The table was down in sleeping position and the person said "oh you know how to put the table up so we will leave it". MISTAKE number ONE. The next mistake was the furnace. It was around 75 out so when we tried to start the heater using the thermostat, the guy said "oh it won't come on because it is too hot. MISTAKE number TWO. We took his word that it worked. When we got to the place we were going to set the camper up at, come to find out the heater did not work. We emailed service department and the manager of the department was very argumentative and said to us that there is a button on the side of the heater; well guess what....we could not find it. We ended up taking the camper for servicing in Marion Campers World and had to pay $75 for analysis and parts and there was a button located behind the drawer. INTERESTING to say the least. Next step was signing papers. BE CAREFUL WITH THIS PART BECAUSE IT IS A SCAM...I MEAN A SCAM!!! The finance department is very deceptive. We began signing papers with no explanation on anything. Told us that he got us a better interest rate because of all the additions .... OUR BAD...what additions? Come to find out they were all the extra things that financing usually goes through but didn't and we signed thinking they were honest. Lastly, I want to say this to anybody doing ANY business with this place; TAKE YOUR BUSINESS ELSEWHERE and you will be served well. Other Campers World are much better; Marion and Concord are great. Our bad for being trustworthy; but Camper's World in Colfax --- total dishonest and will NEVER EVER go back again. They had the laugh on us but we have the last laugh not to go back ever. PLEASE PLEASE ANYBODY WHO READS REVIEWS TAKE THIS ONE AND OTHER NEGATIVES ABOUT THIS PLACE SERIOUSLY. read more

So we went to look at some campers. We were not going to buy that day. We wanted to think about it. We got all the way back to our truck when the salesman came out and asked what it would take for us to buy it that day. This was on Labor Day. We told him our condition. He went back in and talked to his manager. He called us back in and we agreed on a price and terms. We gave them $3,500 as a down payment, signed some paperwork, and was planning to pick it up on Wednesday. Tuesday he called us and said that he needed over $4,000 more and our payment was going to be an extra $50 a month. I realize that it was a holiday, but they didn't say if the bank would approve the terms or not. So we did not approve of the new deal and we got our money back. We were very disappointed. Don't tell me one thing and then try to go back to the original deal that we said we were going to have to think about it. We went to Outdoor Mart and got one there instead. read more

Our salesman and the person that walked us through the setup of our RV was great to work with. when we went to finance the experience went down hill. I found the finance person to deceptive and somewhat rude, having us wait when there was no one else in the office. I don't think that I will be buying another RV at Campung World, Colfax, NC. read more

My husband and I bought this camper brand new. Our initial service of the purchase of this vehicle was fine because we did it all over the phone. When we went to pick up the RV, that's when the problems started to arise. Things that typical first time RV years don't know what to look for or what you see in the attached pictures. For instance, the caulking in the shower that you wouldn't know isn't there until you notice a leak in the bathroom over into the kitchen. The sink that looks like it has dropped was cracked underneath because they used very thin wood to hold it up. Which also caused leaking. The sink which provides no water pressure and leaks. The list goes on and on our service has not been great and this is the condition of the supposedly completed repairs. We are so disappointed in the service we have been given and an rv that was brand new and can't get the repairs done to look brand new. read more

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Horrible. We bought a mobile RV from Camping World in Raleigh (Garner) in July and paid them to do the dmv work. After two months they still hadn't filed the paperwork with the dmv even though they kept telling us they had (as I called to enquirer along the way they kept telling me they'd already done it and were just waiting. Liars!). Because of the delay and the dmv being behind in paperwork due to the pandemic we still don't have the title to this vehicle. I'd like to sell this vehicle now but cannot. I spoke with the general manager and he couldn't care in the least. Told me it was the dmv's problem and it was out of his hands. Wow! what a horrible attitude towards someone who spent a lot of money with them. I wouldn't do business with them again nor would I ever recommend anyone else doing so. read more

Our slide out failed once again. This time we are going back to Greensboro, NC. Called CW and they said they would work us in. Took it in and left it with them on Wednesday the 23rd. Today is Sat. the 26th and we just picked the REPAIRED UNDER WARRANTY camper up. On our way to set up and try it out!! Thank you Camping World. May this be the magic fix!! read more

So, I must say, that after my update, the conditions of the dump station at Camping World have improved considerably this past month. Whether my complaints were the result, I'm not sure. But I actually showed up one day without calling and the dump station was not blocked by 5th wheels AND it had brand new water and sewer hoses! I am impressed. read more

avoid buying a unit from herr after buying our unit on 03/14/22 from this camping world location. we decided to upgrade to a bigger unit. come to find out that after 45 days they have mot even summit the paperwork to the dmv for the title. i have been trying to get an update on where they at at this process and theyd either ignore our calls out hang up on us. is impressive how much they customer service has change since we bought the unit. all their management team can careless once you get out of the dealerships. starting with their general manager that put the blame on a third party company and avoid his responsibilities and his financial manager chase rhodes that had the audacity of calling my mom and my wife thives. as a camper all you want out of an rv is to create good memories that last a lifetime. if you are on the same mentality my recommendation is that you avoid doing business with this dealer and their poorly train staff. if i were someone on the upper management of this company i would identify the poor customer service culture they have and the immense gap on employees training as far as customer service and soft skills. this dates is kind of hard to get away with the old culture of doing business. read more

Worst place I have ever dealt with. They do not deserve any stars as far as I am concerned. I recommend recording your conversations with the service department and keep a memo of record and get everything in writing that you can. It took 5 months to get warranty work completed and was lied to about repairs made. It's a long story but I have documentation that backs up my statements above. Check out their other reviews before doing business there. If you buy your RV from another dealer and go there for service or warranty work you will not be valued. I was even told to pick up my unit before the warranty work was completed or be charged a storage fee so they could service other units that were purchased there. Forest River told me that I could go to any service center that sold their products. I always shop around and will travel to another state to purchase big ticket items if I can save money. Even with my vehicles if I drive four hours away to get a better deal, I can always go to my local dealer for service and warranty work with no issues. After my first dealings with Camping World of Colfax and finding out after getting back home that my camper still was not fixed, I took the drive to the dealership where I originally purchased it. After inspecting my unit the service department turned in a warranty claim to Forest River and was denied the claim because of an open ticket still at Camping world of Colfax. Forest River contacted me and sent documentation proving that the parts ordered for the biggest problem had been delivered and signed for. They even had the names of the people who signed for the parts. These parts were in their possession when I picked up my unit. I was told that those repairs had been made already. I was in a hurry when I picked the unit up and only did a quick look at the repairs. The control module inside the door was actually hanging off the wall and I went back inside and they sent someone out to remount it to the wall. I was told that it had been repaired and they must have forgotten to remount it. So I had to return the camper to Colfax again to have it repaired. I missed over a day from my job in travel time plus a tank of fuel or more trying to get this resolved. I was disrespected at Camping World and more or less threatened with a storage fee if I didn't come pick it up the first time. Plus the comment that my unit was not purchased there and that is was basically in their way didn't help the situation. I wonder if they turned in the work order to Forest River as being complete before it actually was? I was disrespected, lied to and bullied. I have waited a week before making any comments hoping that I would cool off but the more I write, the more disgusted I get. My family, friends and I will never do business with Camping World in the future. read more

I have been trying to sell my camper on my own for over a year! Until a co-worker told me about a consignment program with Camping World. I was first contacted by Glen Glover, Regional Consignment Manager, after I filled out a form about consigning my camper on-line. Glen was very nice and explained the consignment program they had and what it offers. Glen got me in touch with Adam Maxwell, Manager at Camping World of Colfax, NC. Adam was great to work with. I explained my situation and they were able to come and pick up my camper and bring it to Camping World. The consignment paperwork was signed within two days and my camper SOLD within one week! I got the price I wanted for my camper too. Thank you so much Adam, Glen and Camping World of Colfax!!!! read more

Purchased a camper from this place and had a pretty good experience. My salesman was nice and I feel like I got a decent payment. What I had issue with was when I was going to purchase some supplies at that same place. No attendant was at the register. On top of that when she did show up she wasn't even friendly. While I was waiting for her several people that worked there looked at me and just walked on by. I've noticed in the past year or so that there is no such thing as good customer service anymore but this experience really made an awful impression to the point where I almost regretted buying a camper from there. If you need camper supplies shop somewhere else read more

We just purchased our second travel trailer from camping world in Colfax. Ethan Riffe was our salesman and was very helpful answering any questions we had and helping with the whole process. Chase Rhodes helped us with the finance portion and was also very helpful in answering any questions. Only reason I didn't give 5 stars is that we have a few issues already with the camper that we're going to have to get fixed. We're unable to lock the deadbolt on the door due to the hole in the door frame doesn't seem to be drilled low enough for the lock to come all the way out. Also, my husband had to fix the blinds on the top bunk that the string was too short and the whole blind fell. Other than those issues we're very happy with our purchase and can't wait to start camping! read more

Camping World - Colfax - RV Dealers Near Me - Colfax, North Carolina

The salesman are probably great but God help you if you're dealing with service. I've gone there a couple times and for bodywork but the general service manager today was an ass hat read more

I wish that I could assign a negative number of stars. This place has to be the single, absolute worst place in which to do business with in the US. I purchased my trailer here...my experience was equal to dealing with a horrible auto dealership. When driving away with my new camper, they let me drive away with an incorrect-sized ball (smaller than for what the trailer was sized). I only purchased from Camping World because I was trading in a trailer that was purchased at another Camping World location. I didn't imagine that the Colfax location would be as horrible as it is. I was supposed to receive a refund of my previously purchased extended warranty and GAP insurance. Sales/finance manager had me fill out the paperwork and said he would send it for processing. Five to six months later, I had yet to receive the $1,500 owed. I called Good Sam; the paperwork had never been sent. I emailed scanned copies of the forms I had filled out earlier (directly to Good Sam) - and I received a check. I called and emailed the CW of Colfax to complain. The manager simply blamed my previous dealership. No apology, just excuses. I knew he had reportedly emailed at least one of the forms to the other dealer...but nothing was ever received by Good Sam. There was no follow-up with Good Sam or the other dealer. Out of sight, out of mind. I politely requested the money I would have made in interest if I had received the funds when they had reportedly sent the forms (~ $75). No response. When one of my frameless windows in the trailer was broken, after trying every other place I could think of to get the window fixed, with much regret I called Camping World of Colfax to request that they order the window for me. I called AT LEAST five times over a 2 to 3 week period. Absolutely no response. None. Sometimes the phone would ring...come back to the woman who answered the phone...she had no clue...she would try to transfer me again. It was like I was in a never-ending call loop from he**. Two times I called and left a voicemail (with no indication of whose voicemail it was)....again, no response. You might think...they probably were avoiding his call...but I never identified myself (out of my own paranoia). I only needed them to order the window from the manufacturer. Simple. They couldn't return a telephone call (heaven forbid that they answer the phone to begin with). Looking back on this experience, I like to mentally kick myself for wasting so much of my time trying to reach out and communicate with this business. I have spent this much time drafting this review, not to get this off my chest (I've already done this with family and friends), but to hopefully save you, the reader, from wasting your time and money on this organization. You may want to shop in their store, but I would not recommend any other interaction with anyone at the business. One simple locking-of-eyes with an employee can result in a slow, sucking removal of your soul. Don't make eye contact, keep your head down and your hand safely on your wallet or purse. Shop for a camper somewhere that will be responsive, professional, and is willing and able to communicate with you. It should not require that much work on your part to spend that much money on a camper. Regarding my window....I called RV-Outlet in Danville, spoke directly with their service department. It was amazing, I called...I asked for the service department...they transferred me...and I actually I spoke with someone. I requested the window be ordered, gave him the necessary information. He ordered it. It was delivered and installed within 2 weeks. It is amazing how much better RV-Outlet appeared in comparison to CW of Colfax - and all they had to was simply be functionally competent. Nothing overly special, just competent. If I ever decide to upgrade campers - I'll be headed back to Danville. read more

Still not help from corporate and still no camper. Don't waste time emailing them they are no help and don't care about customers. Stay far away. Would not recommend to anyone. And will not use in the future. Also if you look bad reviews don't show up on there website. It's like they hide them only good ones show right up. Not good for business I don't how they have stayed in business this long. read more

I own a class A motor home Wonderful service wonderful selections rest staff even helped me save a lil bit by price matching , I would go there for my camping needs , staff will help point you in the right direction even if you are buying an item at different store than camping world , read more

Please stay away from this place . They're strive to sales you junk camper . Actually i bought my camper 2 months passes manufacture warranty but i got all default problem, the tongue Jack broke , the legs Jack bent , the outside kitchen stove doesn't work and the faucet outside kitchen doesn't works as well . However i am mainly mentions here is the trim panel on the slide section was pop up because it was lack of screw as i understand that this part should be cover under warranty it's Base stone on the sticker stick on the side doors camper said structural under 3 years warranty . i pulled camper up there wish they would fix it but the guy name Jason try to excused and kept saying that the panel not under warranty . One again please stay away from them if you need a camper go somewhere else read more

10 to 1 employee to customer ratio but nobody can be bothered to help you in this place. I hate when I occasionally have to visit this location for short-notice RV items. I'm always disappointed in them. read more

I called Camping World to determine if they had an item I was looking for and spoke to the cashier Kelly. She told me they in fact had the part and I thanked her for checking. I did not ask her to hold the item for me. I was able to go there the same day and the item was no where to be found on the shelf and it appeared the item was sold out to my disappointment. The cashier asked me what I was looking for and she said that I spoke to her on the phone and she put the item aside for me when I called because it was the last one . That was very nice especially since I did not ask her to do that. So the drive there was not a waste of time and I got the item I wanted. I also got a great deal because I saw the item online on the Camping World App for a huge discount and Kelly was able to honor that along with my Good Sam discount . Thank you Kelly! read more

Nice selection of RV accessories ad gear. They get 3 stars because everything has two prices- one is for members and one is for everyone else. Unfortunately that isn't clear until you check out and are asked to pay the $25 membership fee. The savings isn't enough to justify paying the fee in my opinion. Or in other words, the lower price is reasonable but the "regular" price is higher than comparable products in other stores. read more

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In February I took my 5th wheel 150 miles to Camping World of Colfax, NC from where I'm staying in Virginia to have a slide rebuilt, my electricity fixed, and my pipes replaced in my bathroom. Three weeks later they called me to let me know my camper was fixed. I paid them slightly over $9,300.00 for the work. In August I get up one morning for work and my lights were not working. I took my camper back 150 miles to Camping World. I reminded them of the previous and said while it's here please replace the bathroom sink faucet, seal the bathroom vent closed, and put on a new set of stairs on the outside. Approximately a week later they said my camper was done. I drove 150 miles picked it up brought it back to Virginia where I'm staying. I set up my camper only to find out the steps were not put on, the faucet was not installed and I had no electricity. I don't think they actually even opened my camper. Due to me being heated a co-worker of mine called and convinced them to pick it up and fix it correctly. They sent someone out in the next couple of days to pick my camper up. They kept it four about 3 to 4 weeks and brought it back to me. I do have electricity now, the steps are now installed, the bathroom sink faucet is installed. Today I discover this when this tropical storm is coming over us from Hurricane Michael. My vent was not sealed shut and water was pouring in soaking my bathroom floor as if you turned a faucet on. They have called me wanting $900 dollars from me as well. Keep in mind I had to pay for other living arrangements while my work home was in the shop. I was lied to and treated unfairly. This is the cliff notes to this whole experience. read more

once again, brand new camper in for service. they have had it 2 weeks THIS time and still have not ordered the part. We have had this camper for one year and they have had it 5+ months. 3 times for the same thing. Always get it back filthy, they park it under the nasty tree I guess. Once we had to get it ourselves, had a heck of a time nobody even offers to help, that after waiting 45 minutes for them to bring it out. So no camping again this weekend. Are they going to start making payments for all the time they have had it? "we'll give you a gift card" yeah, that happened. New service manager? ok... not helping there either. Wish they would stop blowing smoke and just get it right. We now hate our camper, thanks! btw don't get a coleman camper read more

(One star, but pending and update-upgrade??) We bought a brand new 2018 Mallard M185 from CW in Colfax on 10/15. Ron the salesman and Jay in Finance were professional enough, but made a huge deal about me taking a day off from work so I could be there for the "demo." Unfortunately, the demo did nothing to ensure that everything actually worked. After bringing the camper home, we discovered the heater would not fire at all and it was clear that none of the appliances had actually been tested. (We also discovered that the hot/cold water lines in the shower were inverted.) Because we had already spent $300 on camping/racing tickets, we were forced to buy an auxiliary heat-source and go camping in our not-so functional camper as is. Then, after a day of rain, we realized that the camper leaks....a LOT! We literally had droplets of water running down our interior walls and our pillows were soaked! All the wall/ceiling seams leak except for the rear. There is a leak at the bathroom vend and the seam above the PLASTIC stone guard at the nose leaks - which happens to be just the right height to make our mattress wet. (The good news is, my husband was able to get the furnace to fire. More bad news is, the water pump quit first day out.) So 2 weeks to the day of purchasing our brand-new camper, we bring it back to the service department. Tucker was sympathetic and told my husband that he was going on vacation but he would relay these issues to Jason and they would make us a priority and have it in the service shop in 2-3 days and they would call us. 4 days later (this past Friday) I called Jason to find out there was a week and a half wait and the camper hadn't even been looked at yet but that he would speak to the service manager and that he would call me back with a time frame. It is now Monday, I've gotten no call back. I called and left a message with Jason an hour ago. We do not blame CW for the shortcomings of the manufacturer. And everyone has been friendly, courteous and professional. However, we did hope and expect that CW would jump at the opportunity to make this right. We bought a brand new camper from them that is broken. In my opinion, this camper should have been checked nose to tail prior to being allowed off of their lot. Their is still an opportunity here for them to make good on this but at this point we feel that they are dragging their feet and we are fearing we may be getting the run-around. I am hoping this is not so and I will update this review when appropriate. CW of Colfax...I WANT to give you a good rating. To be continued... read more