They kept our coach for 7 months. No communication unless we initiated. Didn't do much at all. When we got the coach back, it was filthy inside and out. I would have thought they could at least have cleaned it after having it sit outside all those months! So very disappointing. We will NEVER return nor recommend! I would give it NEGATVE stars if I could read more

Buyer be aware! They DO NOT STAND behind their products! I bought a 2026 Coleman light from this place and the heater didn't work. Took it back and they said it was the mother board and they had to order it. Waited for a call back, finally about a month later I had to reach back out to them to see what was going on. Took the camper back in to get fixed. Thought everything was good, trusted that they fixed the issue. I have a medical condition which makes it's paramount that I have heat. Well come to find out in the mountains of Tennessee the heater didn't work. It was 65 degrees with the heater on with only the fan running and the pilot light turning off and on. Sent them an email about the issue again. This is the third time! The tech guy calls and said maybe it's the lines from the propane, dude the heater hasn't worked from day one nothing is clogged up. They like to blame everything but themselves for selling a lemon. I asked either to overhaul the heater in my brand new camper or replace it. And still nothing. These people are pathetic. I spent almost $40,000 on a broken camper that was supposedly brand new and a 2026. Do not buy from the people! I'm still waiting for a call back, I'm not holding my breath. GO BUY A CAMPER SOMEWHERE ELSE! They couldn't care less about you. read more

Brandy was the best salesperson I've ever dealt with and she's always smiling. I'll definitely be back just because of her.

I honestly do not care for having to answer a bunch of questions before the sales person will talk to you. My phone number is not necessary for me to see a RV. Luckily, the process was quick and we were able to see the RV's that we would be interested in. They don't have an RV we that would meet out needs, but I would consider them in the future. read more

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Experience sucked! Was there close to an hour! Walked around looking at all different campers with intentions of purchasing .... But when we finally walked back in to get pricing we were asked to give a copy of our drivers license? What does that have to do with even getting a price! Most places we done been looking at had prices in all campers! 1- Never was greeted when we walked in! 2 gotta give license just to get a price! 3- this is the 2nd and last time to try dealing with this place! Do not recommend wasting your time with this place! read more

BBrayer - 2023 Windsport 31C Bec strikes again. Bec has become my best friend in the RV Service World. She, with the confidence of Camping World, Calera, Al, have taken care of me for the third time with excellence and professionalism. From the minute I walk in the door, everyone is so pleasant and welcoming. Once I get to the service department the magic begins. Bec and Erek have listened closely to my issues, taken them very seriously no matter how silly I sounded, and have provided the solutions. Bec has been a great communicator with status updates and genuine concern for my anxiousness during the repair process. We have been through a long list of new RV issues and they have solved each one along the way. With their solutions and all of the repairs they have completed, not to mention all of the knowledge provided about the RV, I now feel like the RV I purchased is in brand new condition. Likely better than off the assembly line. Thanks Bec and all of Camping World CALERA AL!!! read more

Camping World - Calera - 2023 Windsport 31C - RV Dealers Near Me - Calera, Alabama

Not people of there word and will spike interest rates. Ran a hard inquiry on my credit and spiked the price we agreed on and the rates we agreed on. Lies and deception. Do not recommend this business at all. read more

This is the 2nd attempt at trying to work with Camping World at two separate locations I had to reach out to someone from Corporate after they failed to respond for 2 weeks. The first try was several years ago and we figured we would give them another shot. NEVER AGAIN.... if you want to do all THEIR work and still not be contacted in a timely manner then this is the place to go.... if not, do like us and AVOID AT ALL COSTS read more

Daniel Margadonna Was amazing to work with. I highly recommend We can wait to use our new camper!!!

Want to say what a great experience we had with Camping World. We had Sal as our sales rep. He went to bat for us and made sure we got a good deal. He dedicated his day to us on closing day and followed up with the service department to make sure they addressed any concern we had upon delivery. I would highly recommend Sal when visiting this dealership. read more

We drove 7 hours for a camper in Calera, Alabama. We were told we had an 11:00 am appointment. Each salesman told us to give them 10 to 15 minutes and they would get us started, which never transpired. At 1:00 we were finally told they were having "difficulties " with our camper when they were preparing it for our walkthrough When we questioned what difficulties, we were given 2 different stories about what exactly the issue was. After sitting for hours and hours we finally were taken back at 4:00 pm to sign paperwork, only to find out the price negotiated on signed contract was NOT the price on the financing paperwork. An additional almost $6000 more has been added in. When questioned, the sales manager claimed it was financing fees from the lender. This amount was NEVER disclosed prior to making an almost 7 hour drive. Our experience was so bad another couple who were about to purchase a $120,000 motorhome with $20,000 down walked away from their deal. They said they would never do business with this Camping World and more than likely no Camping World anywhere. The sales manager Trey was rude and arrogant. He spoke to us as if we were children. He told us "this is how it is, take it or leave it." He has no business dealing with any customers not being in charge of a dealership. His behavior was not in an office with closed doors but on the sales floor where other customers could see and hear how rude he was. Unprofessional doesn't even begin to describe Trey! If I could give a negative review I would! Run don't walk away from Camping World in Calera, Alabama! If this is how Camping World conducts business, don't waste your time! When a sale can't be handled properly, I shudder to know how they would handle warranty issues! read more

I've asked 30 times for them to stop harassing me about buying a camper from them. I have bought a camper and have had it two years. Yet I get calls and emails every week or so. Please leave me alone!! read more

Camping World gets 0 in Pop-Up camper purchase. Advertised price $11,500, negotiated price $10,500. Down payment $2000. CW paperwork purchase price $12,995. Explanation, CW charges $2400.00 for unit check. $8,500 + $2,400 doesn't = $12,995 looks more like an original sales price, shouldn't the unit have been checked before advertising? Quality of Work 0 no power cord, we bought one, then we found the cord under the seat? Buried within paperwork unwanted insurance charges 0. Raised final price of $15,966.60. CW would not return calls until we complained to Corporate 0. Canceled insurances $3800 to-date not cleared lean holder 0. read more

This dealership is amazing! Great people that greet you with a nice attitude and help with anything you need. 5 stars well earned!

Management runs credit when asked to hold application. Picked a Camper and husband went to start paper work while I was with my ailing father. When he gets there and starts filling out paperwork he found out that we couldn't get the camper we had put a deposit on. He had filled out his application before this happened. They tried to flip us to another camper and he told them to hold the application until I could come look. 24 hours later we get a notification his credit had been pulled. Management refused to help or take responsibility. read more

My husband and I recently purchased a travel trailer after shopping online for several weeks. We are camping beginners and had a lot of questions, as well as models that we wanted to see in person. Devonte was so patient and took his time with us. He didn't rush showing us every single one we requested. We also took our two boys who are 6 and 12, as this was to be a family memory. It also came a huge storm which put a kink in our shopping. However, the GM Jonathan, was firing up the grill serving fresh grilled chicken sandwiches, chips and drinks. Cornhole was going and before we knew it, the storm had passed and we were back to finding the perfect camper. Devonte diligently listened to our needs and wants, worked with our budget and got us a deal before we left that day. The service department was excellent and quick to have my vehicle ready to pull our new camper just in time for 4th of July! Our experience was superb. I was hesitate after reading reviews. However, as an office manager I understand customer service, managing negative feedback, and the opportunity businesses deserve to make improvements. I'm glad I didn't give up on them before giving them the chance. We will definitely be back for more business. read more

Camping World - Calera - RV Dealers Near Me - Calera, Alabama

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We had a terrible experience in purchasing our RV here. We negotiated the price, financing etc online, text and email. We waited a week to schedule an early appointment so that we could get in and out in a reasonable amount of time. It's a 7 hour round trip drive so we wanted to get back home before dark to park and unhook our new RV. We have had lots of motor homes but never a fifth wheel. To make a long story short we waited over 4 hours to get in with finance. Once in, it took less than 20 minutes. No idea why they made us sit out front for over 4 hours . We purchased a new Keystone fifth wheel.the slide mechanism pulled out of the wall when we were closing the slide to leave on our camping trip. read more

We went on our first trip and discovered the toilet had a foul urine scent even after flushing it at the campsite. Upon returning to CW for repairs on this new camper CW service dept, we were told to leave it and we could pick it up in a week or so. After three weeks, said it was ready. They charged us $185 to flush the system again, even though it had been thoroughly flushed. Nothing was done for the toilet. Nothing was done about possible condensation. The only thing done was replaced the microwave. The service rep, Jamie, was cocky and rude and totally not interested in helping our problem. We are very disturbed by the charge on the flush as we just purchased the camper three weeks previously. Will not purchase or recommend Camping World in Calera. read more

We dropped our Arctic Fox Travel Trailer off at their location February 13, 2021 for winterization and minor services. We also asked them to wash it. They called us May 7, 2021 to tell us that they cannot get parts and to come pick it up. $600 later for nothing but a walk through and not even a wash. Never going back. read more

We tried to purchase a motor home but the price kept changing based on how much we financed. Could not even get a price for cash or less than 25% financed. They seem more interested in getting a kickback from the banks than selling a camper. Be careful as they try to force you to finance more for higher kickbacks. Not even sure this is legal.We even made an offer at their quoted price with 25% financed but they would not accept it without financing 85% at an unknown interest rate. Even told us we could then turn around and pay it off, ensuring they got their kickback. read more

My review addresses service only. Pulled into CW early one morning with a burned up TT a/c. Layne took care of us right away. He made sure we were comfortable while we waited. Replacement of the a/c unit was made the same day, he even let us spend the night with full hook ups to make sure the a/c was working as it should. If you are experiencing problems and are traveling, I highly recommend Layne and this service facility. Cheers read more

This was a great experience for me! Very professional people! My service was fast and efficient. I called in and discussed service with a gentlemen that could run the world! He was awesome! read more

What cant i say. This campers world was amazing. Nathan went above and beyond to help us out. We were traveling from Ky and our first night in Alabama the furnace wouldn't work. The next day we went to camper world and Nathan did everything he could to get us back on the road. Thank you camper world for having Nathan as your employee. Give him a big raise. read more

Great establishment!! Montez worked with us and went above and beyond to ensure our experience was pleasant. Very friendly staff and respected our time. read more

I give them no star - Worst nightmare ever!! Do Not even go in here. Trust me took us almost year to resolve issues ended up in Anniston at Gander RV. James at Anniston in service department did an awesome job straightening outa mess we had with a new Montana after a 9 mos nightmare of dealing with Caleara we hope we can Finally we can enjoy our camper. When I say nightmare I literally mean it!!!! read more

Service took care of my tire on a Saturday morning. I didn't even purchase from this location. They were absolutely wonderful to deal with. I did mention to one of the manager that when I'm ready to trade I will be doing business with the Calera location! Thank you guys read more

I wish there were a negative star level for this rating system! DO NOT purchase from this dealership! While our salesman tried his best (he was super new) the finance team, the managerial team were so awful there are not appropriate words to describe them. Lost documents, ridiculous delays, someone else's contract sent to me (that included ALL information for the other party and their purchase) . When issues were brought up- they were either ignored, dismissed or apologized for without remorse. This was our second trailer purchase from a Camping World, and we should have gone back to Chattanooga dealership. Avoid this dealership at all costs! read more

This is the worse service department I have dealt with in my life time. I would not purchase anything from this company. They sell extended warranties through Good Sam but Good Sam has no control over Camping World service methods. They do not returns calls. They do not document customer issues or request. Our motorhome has has been on their lot since June and still not repaired. We actually made an appointment and it still has not been repaired. Apparently the General Manager is not concerned with good reviews or repeat business. A new management system needs to be put in place. read more

This is the worst place of business ever! Please read all these 1 star reviews before you waste your time going to this place! They are all true...I bought a 2020 camper in August & hot water heater went out after 3 weeks. Now, I can't get anyone to return my calls to get it fixed.... read more

In May of this year we purchased a Keystone Montana 20th Anniversary Edition 5th Wheel. Everyone was pleasant and we got a very good deal. At the time we noticed some areas in the camper that needed to be fixed 1. A leaking hydrolytic jack 2. Back rear light not working 3. Back up mirror was damaged WE left it there 3 weeks , went back to pick it up, had to wait 2 hours (this was a scheduled pick-up) and all that had been done was it was washed. They did replace the light while we were getting instructions, after my husband noticed it had not been replaced. We went round about with them but finally got the mirror mailed to us, after 8 weeks, We went on the first trip over Labor Day weekend, and low and behold. 1. The icemaker was not connected correctly. 2. The jack had not been repaired or replaced, still leaking 3. We lost all running lights 4. The love seat arm was leaning and the seat is not straight 5. Bedroom thermostat was not working 6. Water pump not working 7. On the way back to camping world the bedroom door fell off. Back to Camping World we went, using emergency flashers. It was there 3 more weeks. They fixed the lights, the bedroom door and fixed the icemaker issue, or so we thought. We just got back from a trip, guess what? 1. Icemaker is not getting water to make ice 2. Front door did not seal and jarred open going down the road. 3. I get a call from the service manager, in October, the thermostat and jack are in, after about 6 weeks In today's world things can be over-nighted, what is the problem? We were told they had to go through warranty- well heck, it is a brand new camper, it better be under warranty. When I ask about my love seat recliner I was told it was a design defect and was not under warranty. That is absurd!! If you bought a new car and the seat was messed up would you not want a new one? Of course you would insist on it. The one is the store did not have the design defect they were saying mine did; why not just replace the loveseat with one in the store? Why don't they keep parts in the shop? This is very frustrating and completely unsatisfactory. If you wrecked your car you could get it fixed in a week, why not a camper? I would appreciate any help I can get to get my camper fixed, or replaced in a timely manner, so I can enjoy going camping. The sad thing about it all, we bought this camper to enjoy, not work on it. If the service department would have serviced it to begin with, making sure everything was working, most of this could have been avoided; instead you have a very upset customer. I want it fixed or replaced with another just like it that things actually WORK! Oh the heat does not work either! What a LEMON!! It is now December and to my knowledge nothing has been done to fix our camper. It is still at Camping World. Layne has been very nice but it is time for it to be fixed or replaced!!! read more

This is my opinion that was influenced by my own personal experience. We were manipulated into purchasing a new trailer unit in April 2023 at Camping World in Calera. The unit, although new, had multiple imperfections however, the salesman assured me that I could bring it back and have it repaired at zero cost. I also received emails stating there were a couple recalls that needed to be handled to keep the warranty. I dropped the unit off on November 3rd and received a voicemail on December 13th that it was ready for pick up. We drive from Tuscaloosa with expectations we would be driving home with our camper in tow. But no, we get there only to discover our camper had been flooded!!! The bathroom, kitchen and living area all soaked with standing water! We have never experienced any leaks or problems prior to this! The only explanation I can think of is someone must have left our doors open. Of course they denied this and made it seem that it was no big deal and if WE WOULD LIKE, we could leave it for a leak test. As if I would be taking it home flooded!!!! Well fast forward to today, the service manager, Joseph/Nathan Stephenson told me he was 95% sure the water came in through a leak from the slide-out due to US not blowing off the pinestraw on the roof!? We don't even have pine trees on our property but regardless how is this our fault when they have had our unit since November 3rd? I tried to take the humble approach but after Nathan made multiple rude and condescending remarks I decided the call was no longer going to be productive or beneficial so I decided to end the phone call. Also, Nathan bragged that he has had many clients attempt the "attorney" route and are unsuccessful due to how big camping world is and also because I signed a work order stating that camping world is not liable for damage on their lot (this is not true, they are liable). Pretty much he said good luck without saying good luck. Via email I asked for his supervisor's contact and all he replied back was " My supervisor here at the dealership?" After I said sure, I'll take any and all contacts he would like to share he then stated he could not give me his supervisor's contact and said i quote " Contact corporate. You will find all information needed on our website." Also, I'm sure my unit was not winterized and now who knows what will be wrong. In my opinion, this company is a scam and prides itself on hiring the most egotistical, master manipulators, never wrong, so called "men". Save yourself the trouble and go somewhere, anywhere else but HERE! Also, if you have to deal with Nathan/Joseph Stephenson, i genuinely feel for you but know you are not alone. I too, am struggling with his gaslight behavior. read more

I will never conduct business with Camping World again. I bought a new camper in 2019. I had so many problems. I had to take it in for service 6 times because the heat was not working. They also quoted me a price for some repairs (which I still believe should be covered under warranty) and then sent me a bill for twice as much as was quoted. For instance a diagnostic fee of $69.95 for a torn mattress. Why should I be paying that kind of money for the obvious. Ridiculous! read more

Extremely Poor Customer Service. Service department employees have the worst attitudes. No one in service answers phone calls and they definitely don't return calls. Would not recommend this place it's not worth the aggravation. read more

RUN to the other camping rv stores... This store is full of Rude and Disrespectfule people. I went in with a return and they first said they had to issue a in-Store Credit, and then made excuses why not to refund their product with a Reciept in hand. After they insulted me they called the cops and said they were affriad. I'm a Medically Retired Vet who like most vets my age want to travel and camping is in my budget... but the employees at this chain store does not stand behind their 100% Customer Satisfaction guarantee. and if you say the word "hell" they cry that you scare them, and call the police. Worst place in the country to do business. I called the CEO as the sign in the stotre states and No return Call from anyone. I guess Corporate is lacking integraty to do the right thing. This happened in the morning and it is now 10:15PM read more

I have never posted a review until now. I won't get my $1,772 back but maybe I can help others avoid this disastrous place. My wife and I pulled into Camping World about 3 hours before they closed with some small maintenance items. We needed a new battery, carbon monoxide detector, and a quick explanation of how our propane gas system worked. We were told the "orientation" would cost $185 and the rest would be estimated at $700. They also said some laps would be fixed on the roof. Four hours later, with no explanation or preauthorization, we're told the cost was $1,772. I knew that if I questioned the nice lady at the register, I would get a manager in front of everyone confront me about the costs so I just sucked it up and figured another lesson learned. We left with a camper that now looks like crap due to the laps redone on the roof, a battery that was replaced at a cost of $175 and $74 more for the labor, carbon monoxide detector at a cost of $249, an orientation that was so bad the guy said he didn't know how the fridge worked with gas and no way to redress the problems since the placed was now closed. I am so steamed at the way we were treated that I would seriously encourage those about to get maintenance done there to rethink their alternatives. read more

Friendly people but unfortunately, this service facility, and perhaps all service facilities, routinely apply fraudulent charges to service bills. I made an assumption that southerners would treat me fairly and honestly, because I've met so many warm and honest people down south. I will be more careful in the future. What happened to me? I brought my camper in for refrigerator service. They did not do a thorough evaluation of the problem, and I'll expand on that later. I did not take a good look at the bill before I left. Reviewing the bill, they swapped a few parts and did not check the flue for obstructions, which was part of the manufacturers service recommendations, and did not repair anything. I read the manual so I'm somewhat familiar with the methodology to test this refrigerator. The service manual I read online recommended professional service specifically, because of special test equipment was needed. This facility did not have the test equipment, so they really do not know for certain what the problem is. They did not offer to find the part they said I needed, and said it was unavailable. I knew that was nonsense. I was able to find it. I'd have it ordered now I if I was sure that is the problem. Why could they not do this? This reinforced my belief that they were sure what the problem actually was. My guess is they would not want to order a part and pay for overnight shipping costs if it would not fix the problem. When I got the bill, I was focused on using my iPhone to try and find the part (using the part number the listed) that I needed and did not study the bill very well. I should have studied the bill more carefully before leaving the store. My main concern was getting the recommended part and keeping my food cold. I was stunned to see the bill include charges for "Freight" $20.00 and "Shop Supplies" $19.34--nearly $40 in fraudulent charges. Additionally, the description of what was done did not include using test equipment, and instead consisted of swapping parts. They did not inspect the flue for blockage--a normal part of this sort of repair. There were no parts installed, nor were any shop supplies needed. This is fraud. The manager told me this was a "mistake". Later one of there employees told me these charges are "automatically applied to all services". So they routinely charge for "Freight" and "Shop Supplies" as part of their billing software without any basis in the service performed or the nature of the service performed. No mention was made of this prior to the service. How many other people have been ripped off by this store--routinely--by mistake--every time they process a bill? They admitted to me their software adds these charges to all bills. That is systemic fraud. Two phone calls to this service center did not garner a response. I complained to the main corporate office, and was able to put pressure on them to make something happen. The local service center offered to refund the "mistaken" charges only if I returned to their facility. And later offered me a $25 gift certificate to offset my fuel cost for another trip to their store. It's fraud to apply charges automatically without regard to the actual service being done. Every "mistake" will always penalize the customer. There will never be a "mistake" that favors the customer. By building it into their billing software and let it "accidentally" slip through, they can then blame the software for the mistakes, when the whole process was designed to yield perhaps $10,000 per month additional billing. To recap: I feel they did not adequately diagnose the fault in my refrigerator, because they did not inspect my flue. I was charged for service they did not complete. I plan to inspect the flue for an obstruction myself tomorrow. After that I will take a change on ordering a new circuit board and see if it fixes my problem. The bottom line: I was so upset by the fraudulent charges, and the poor diagnostic work, I will never again do business with Campers World. When informed this charges are applied routinely, I started to feel my blood pressure go up and my chest get tight. I declined the $25 gift certificate--I won't be going back. This sort of nonsense will kill me. I declined the offer to bring my RV back again--I've wasted enough time. I don't like to being so upset. I am voting with my feet and taking my business elsewhere. read more

Not a customer centric business. Buyers beware. Read the reviews.

Phenomenal service. I called when my new trailer suffered a leaking roof. They were able to expedite my appointment, performed an exhaustive review of the trailer, and submitted warranty paperwork not just for the roof, but several other issues that appeared over the several months since purchase. They then patched the roof for the interim, negotiated full warranty approval in 24 hours, and expressed the trailer in for repairs 48 hours later. If this wasn't enough, they performed those fixes in 1 1/2 days. Look, we as customers expect people to bend over backwards to provide us an impeccable experience and often forget that they're people on the other end. Factor in those employees are often overworked, underpaid, and bear the brunt of our frustrations - it's a wonder anyone would take that job. That said, the staff here are top-notch and exhaustive in making sure we are taken care of and back in our homes in no time. Bottom line, I totally recommend this staff, specifically the service & parts departments as well as the repair technicians, if you want to take care of your investment in a quick and professional manner. You won't regret it! Jeff read more

Worst service ever!!!! Wish I could do less than one star. I have had my travel trailer in for warranty work. They have had it 10 months. Still not ready. Refuse to answer calls and return voicemails. They give me the run around everytime I finally get I touch with someone. Would not buy ANYTHING from them. Worst costumer service I've dealt with in years! BUYER BEWARE!!!! read more

They don't just sell campers. They also have every camping supply known to man. After buying a travel trailer from them, I've been very pleased with all of our follow up service from them. Our representative, Chris, has basically become a friend of the family. Not that we've had a bunch of problems, there just tend to be a lot of questions when you buy your first travel trailer. Their general shopping area is huge and has everything you could ever need when camping and traveling. Generators, toys for the little ones, adapters, etc... They have it all. While it appears to be a little off the beaten path (if you live in Birmingham), it's actually a quick trip down I-65. read more