Very clean friendly employee with concern for their customers service needs. I had them inspect my…read morevehicle for a fluid leaks. They recommended an initial part replacement, but noted that if the part did not repair the condition then another more expensive part would need to be replaced. I appreciated the information, but decided to wait to make a decision to move forward. There was a $160 shop inspection fee.

I had some issues with my car and took it here! I love that they have a "drop off after hours"…read moreoption as I work long hours and couldn't make it there during the day. They were so fantastic with communication and Mark explained things well to me (and my dad) as I'm just a girl who knows nothing about cars! I appreciated their service!

Got me the exact part that I asked for. Showed up early and got me in and out very quickly.read more

Have purchased multiple used cars from Billy's and parts for minor repairs. Always professional,…read morecourteous, and quick to respond. Highly recommend

I brought my 2005 Mercedes here for an oil change based upon a friend's recommendation. They did a…read morefine job, so a few months later when the coolant light was on and the car was in limp mode, I didn't hesitate to call Mike and Mikes to do the job. I got the car towed 30 min from homewood just to use them. I also had purchased brake pads and rotors for the car and placed them in the trunk for them to put on. They originally quoted me an outrageous price to put the brakes on. When I explained that I was providing the parts, and I would just take it elsewhere, they went down (a little). I was mainly focused on diagnosing the reason why the vehicle was in limp mode and finding the coolant leak (I had been topping off the coolant for months). They called me and said the diagnostic was a thermostat housing, and also said I purchased the wrong size front brake pads, and I will have to pay them for the parts for the correct pads. Fine. I did. They said they would return my pads that were the wrong size and place them in the trunk (they didn't give them back and they aren't in the trunk). They then told me the car was in limp mode because there is an alternator problem. We called the shop that had just repaired the alternator a year ago (it was still in the warranty timeframe) together, and decided on a plan that the other shop would come and pick up the alternator and repair it and deliver it back. I received a call after the brakes and thermostat housing was replaced saying they had no room for my car, and that I would have to drive it myself or pay for a tow to the alternator shop. This is wild after I had just paid them $1000 for a thermostat housing and brake and rotor replacement. The alternator shop was in disbelief that Mike and Mike's asked me to do this, and told me specifically not to drive it over 40mph, do not use any electronics (no radio or headlights, no a/c) and keep it slow and steady. This was a long drive at 6am from Pelham to downtown Birmingham on Highway 31 in the RAIN. Once at the alternator shop, they checked the car, and laughed, "that's an old code from when the alternator was originally repaired, your car is fine". It's been month since I've gotten my vehicle back. The coolant reservoir is completely empty and the leak wasn't repaired like I was told. I am SUPER Disappointed with the quality of work (or lack there of). They seem to try to nickel and dime me a lot, and I am not down for that. For a woman, I have a pretty good basic knowledge of vehicles. I have only driven the car 4 times since I got it back. I will be taking my dollars elsewhere.

Starter bolt stripped during DIY removal. Towed it to Mike and Mike's. Two hours later Mike called…read moreadvising my truck was ready. Stripped bolt removed. New starter installed. Exceptional service and value! Mike and Mike's will be my first call for my next vehicle issue.

I love this place. Today I did have to wait a bit to speak with someone but they were busy so no…read moreworries. Today Jesus helped me. Super nice guy. I wanted to get the air in my tires checked and inquire about new wiper blades. Jesus was very accommodating. He also checked tread on my tires. My tires were fine. I purchased the recommended wiper blades. I'm completely sold on this location. They do a great job educating me on various things as well. Thanks Jesus.

When you call this place, a friendly and professional and knowledgeable real life person answers…read morethe phone. They had the Michelin tires I needed quickly available. The installation process was easy to schedule. Communication I received was prompt and professional. The pricing of the tires was just as good as any around town and the service experience and quality was exceptional. The alignment tech did an excellent job with the 4 wheel alignment. My steering wheel is centered. All alignment measurements are green and the thrust angle problem that I had coming in was completely resolved. Great job guys thank you.!

Sweet people & great work! I was in and out in 30 minutes on a Saturday! Will definitely be back if…read moreI need anything done to my car in the future

Once again a positive experience. I was convinced my transmission was the problem but turns out a…read moremuch less costly repair. They were very busy, as always given their good service, yet fixed my car same day. Thank you for being the conscientious business that you are!

William was a Godsend fixing my quickly deflating tire a few weeks ago. His coworkers said I'd have…read moreto leave it with them better part of a day which wouldn't work for me but would inflate it for free. He said he could fix it right then and have me in my way. I didn't ask a price. Would've given five stars but the price of over $40 startled me. Maybe that's the going rate but to not have to sit or be without a car was worth it.

I went to Express Oil in Helena today and was very disappointed with my experience. I waited about…read morean hour and a half for an oil change because they couldn't locate my oil filter and eventually had to order one from AutoZone. The employee did apologize for the delay, and I was patient because I understand that things happen. What really bothered me was the manager's attitude and lack of professionalism. He came up and spoke to the employee in front of me about the situation, saying that I had been there for an hour and a half and that he was "going to get his ass chewed." I felt that was very inappropriate and unprofessional to say in front of a customer. When I left, there was no apology from the manager, no thank you, and not even a "have a great day." To make matters worse, after I left, my check engine light came on, so now I have to have my car checked to see what's going on. Things happen, and I'm usually very understanding, but the attitude and lack of professionalism all around really left a bad impression. Unfortunately, I would not recommend Express Oil in Helena.

I've actually only been here one time and it was a small emergency ... needed to have a repair made…read moreto a tire that picked up a nail (I think in this case it was a screw). Staff were friendly and worked me in as quickly as they could. Service was quick and professional. Prices were, what I felt to be, reasonable .... especially considering the circumstances. If I was in the area I would consider using these guys for repairs/service work as it came up.

DO NOT TAKE YOUR CAR HERE!!! I had an extremely frustrating experience with this NTB location. I…read moreoriginally came in just to have four new tires installed. I did not plan on replacing my shocks and struts, but the manager strongly pushed me into doing it while my car was there. I trusted their recommendation, which turned out to be a mistake. My vehicle ended up being kept at the shop for three days because they stripped a bolt during the repair and had to order a replacement part. After multiple attempts to pick my car up, I show up to the store and wait in the lobby for 10 minutes before I walk out to the back and ask if someone can help me. Meanwhile, there's 4 guys sitting around doing nothing. The manger finally comes out and informs me my power steering was messed up, something that had never been an issue before bringing it in. The manager stated he did not have the tools to fix the power steering. Because my car was not safe to drive, I had to have it towed to another mechanic to figure out what was going on. I am now being told that my power steering system needs to be replaced, only 3 shocks were installed and the CV axle has been punctured! Which is a major and extremely expensive repair that started immediately after the work performed at NTB. All of these screw ups just for some tires! To make matters worse, when I tried to escalate the issue, the manager refused to provide me with the contact information for corporate. Being left without a vehicle for days, paying for a tow, and now facing a major repair after work performed at this shop is completely unacceptable. I hope someone from NTB corporate sees this review and reaches out, because this situation needs to be addressed and they need to pay for the damages they have caused.

I had new tires put on my travel trailer about a year ago. Seemed great at first, one day I went to…read morethe storage lot and two tires were flat. tried pumping them up but the valve stems leaked right back out. at 70 yrs old I had to crawl up under it, jack it up and remove the tires and take to have the valve stems replace. turns out Chelsea Tire put the cheap rubber valve stems rated for 60 psi in my new tires rated for 90 psi. This is an extreme lack of knowledge and carelessness that cost me time and money. now I have to fix my other two tires before using my camper again. I don't trust these people to ever do anything for me again.

I own a catering company and we drove an unusual far distance to get some new equipment. On the way…read moremy van's tires weren't right. We got a recommendation from a local and they said this place was the best, they'd treat us like family. Well just in case I checked Yelp and it seemed like the truth do off I went! My van had a nail in one tire and a bad ball joint on the front. Mike took care of everything, he new I was in a rush but wanted it done right. He said exactly when it would be done and recommended a place to grab some good while I waited. Got a call it was done half and hour early! Awesome people, awesome service! Thank you for treating me like family!