Joel and the team at this Napa always go above and beyond to make sure we get the parts we need to…read moretake care of our vehicles. All of the employees in this store are very friendly and courteous.

I stopped In because my battery was getting weak. The gentleman who helped me was most polite and…read morefriendly. I enjoyed chatting with him as he swapped out my battery for a new one. It was steaming hot that day but he didn't seem to mind coming outside and assisting me. It was the best customer service I have received in a long time. Very happy with the total experience.

I recently had the privilege to add a Lincoln to the family. I had an amazing experience with Long…read moreLewis of Hoover and especially my sales rep Michael Slaughter. The entire process was smooth, professional, and truly enjoyable. The team went above and beyond to find exactly what I was looking for, and when it wasn't readily available they had it delivered. That level of dedication stands out. I couldn't be more pleased with my new vehicle and the overall experience. I highly recommend Michael Slaughter at Long Lewis of Hoover to anyone looking for a hassle free and a no pressure car buying experience

I came to the dealership to look at a particular car that had just been traded in. I was assigned…read moresalesman Rob Hurt, and he was incredibly helpful and patient as I explored not only that vehicle but several others on the lot. Before leaving that first visit, I test drove a vehicle that I really liked. Rob explained that I could place a $300 refundable deposit to hold the car while I finalized the insurance and financing details related to my totaled vehicle. Since the deposit was refundable, there was no risk, so I decided to put it down before leaving. Over the next several days, I made a few visits to the dealership to make sure it was truly the right vehicle for me. I even brought my son back so he could test drive it and give it another look. Rob was very patient and accommodating through the entire process. There was one visit where I became quite frustrated and was honestly tempted to walk out. I was simply trying to keep the car on hold and needed to leave so I could get my son home to study for an exam. However, either Mr. Hurt or his manager, Shomari, kept attempting to run my credit and finance the vehicle through their system even after I explained that I would be securing financing through my credit union. That part of the experience felt unnecessarily pressured, and I did express my frustration to Rob. One interesting feature of the process was their high tech system where you go into a private room and complete a virtual meeting to review warranty options and sign paperwork electronically. That was actually a pretty neat and modern experience. During the process, I received an email from Service Director Mr. Bowlin asking how everything was going. I replied honestly and explained the frustration from my most recent visit, but unfortunately I never received a response. I was eventually able to finalize the deal and complete the purchase. Rob was wonderful throughout the entire process, and I truly do not believe he was the one pushing to run my financing through their banks. That was simply the impression I got. Within a week of purchasing the vehicle, the car alerted me that it needed an oil change. I reached out to Rob to ask if the dealership might take care of that in good faith since I had just purchased the vehicle. He checked with the service department and told me they could perform the service, but that I would be charged for it. Personally, I feel that a large, reputable dealership should at minimum ensure the oil is fresh before selling a used vehicle. Shortly after that, Mr. Bowlin emailed again asking what they could have done differently to earn a five star review. I responded and shared the same concerns mentioned here. Unfortunately, I never received a reply to that email either. Overall, the experience was a positive one, largely thanks to Rob's patience and professionalism. A side note worth mentioning (in my opinion) is there are positive affirmations in the restrooms and Christian music playing in the building. My only disappointment was the lack of follow up when I shared concerns and gave the dealership an opportunity to address them. For that reason, I'm leaving four stars instead of five.

Outstanding Service. Needed a Battery for our 2015 Audi Q5 so went here…read more The Parts Specialist Zay was Awesome! Got me the correct Battery, installed it and reflashed the UCU in less than 30 minutes. I highly recommend this location for any Vehicle needs! Thank you Zay!!

A quick stop in took for one item. The employees were not very helpful. Personally, I'll likely go…read moreto another location.

I had a transmission error come up on my car. This was the nearest auto parts store. Kevin went…read moreabove and beyond helping me find the product, making sure I filled it properly, and made sure I was safe to leave. It's wonderful to find that employees still care about their job and take care of their customers. THANK YOU, Kevin!

Trent and Monica tagged teamed to help my wife and I. They were awesome, as they were professional…read moreand sensitive and respectful to the way we shop for an RV. They are not high pressure. Would highly recommend contacting them for your RV needs!

make sure they prep your fifth wheel before you receive after the third day, they will ghost you.read more

I Love the whole staff at the Homewood location they are always positive Happy smiling kind helpful…read moreand professional! Jasmyn and Marcus ROCK!!! They got me in and out and I left with a smile on my face!!! Thanks Jasmyn and Marcus

I came here to get an oil leak fixed earlier this year and they got the job done. They identified…read morethe issue while I was getting an oil change and even followed up with me a few weeks later about it. Very appreciative!

I had a really bad flat tire - really bad in that my tire warming came on as I was driving home,…read morewhen I got home I forgot about it, then drove to work the next day and realized it was super bad. These guys had a great selection of tires for me to choose from - I got Michelin Defenders, which Consumer Reports says are awesome tires. I needed to have all four replaced because the tread was so low (I'll never get Hankook tires ..) and they did great. Josh was great - they fixed me up and I got a great price.

Zach is a legend. Helped me and my wife when we were in a pinch. Saved us tons of money and was…read morevery professional. Thanks Zach