It is refreshing to find courteous, competent and professional services in this day and age. Store…read moremanager found me the right battery at the right price for my vehicle and installed it for free in no time! Great experience.

We were traveling from Tuscaloosa when our vehicle started experiencing battery issues. We were…read morealso under a thunderstorm warning as well. Amidst the thunder and lightning, Miguel Angel was so helpful in checking our battery to discover it was no longer providing what our vehicle needed. He was so kind and went above and beyond even with it raining.

As a single mom with enough worries to bear, it's nice to go into an auto parts establishment and…read morebe treated with respect, kindness and honest service. The gentleman who helped me follow COVID safety rules to get a read on my car's check engine light was all of the above. I even bought something I may have been able to get for a few cents less somewhere else because of it. As a public relations pro, I know businesses thrive off repeat customers who are creatures of habit who don't mind traveling a bit farther and paying a bit more for quality products and good service. Thanks so very much, Drew!

We were traveling on Christmas Eve from Michigan to Florida and had computer issues with our car…read more We stopped in at 7:00 in the morning to a Quick Lane in Calera, AL and it was there we met David Sims & Margaret Enea & they could not have been more friendly and accommodating. They could not do the repairs we needed there so they went the extra mile setting us up with a tow truck, a hotel, and a dealership to take the car to and the names of people who could help us there! They both treated us like family and checked in on us from time to time to make sure all was well. Thank you guys for the " Christmas Miracle" that we will never forget!

I've been coming to O'reilly for years. I just recently visited this one in Hoover. The cashier was…read moreextremely helpful in helping me find what I needed. I stocked up on tire plugs. The store is pretty big, and I would highly recommend this location.

This O'Reilly is one of my favorites and my go to for getting most things done. I have gotten a car…read morebattery, small batteries for my key fob, headlights, and even got my battery charged while a mobile mechanic I hired replaced the alternator in the back parking lot. They are always great about checking the battery charge, installing headlights, and pretty much being all around nice people. I'm sure I will come here again whenever I need something small done on my car.

Store sold a bad battery that died while still under warranty. They wouldnt do anything to fix it…read more Bad service. Dishonest

went in to purchase a replacement battery , the store manager was playing games on his phone with…read moreheadphones on , they had the battery I had bought from them and could not find one that was not damaged so they tried to sell me a smaller battery for my suburban, and then they also tried to upsell me on a $75 higher battery rather than find the correct one , it took them 30 minutes and found one with the wrong post types , the new management and employees are untrained , I have purchased from this store over the years and will never go back to this store until they replace the employees and the manager , the store 3 miles down the road got me the correct one and it only took them 2 minutes. the Hoover store by Ellis piano is horrible .

Wrong part after we asked several times drove for 25 minutes to get it to find out it was the wrong…read morepart

Absolutely terrible customer service and really unprofessional staff. I do feel as though there are…read moremore qualified and knowledgeable auto stores that may make a better option. Would never go back again

I had a very disappointing experience at the Walmart Auto Care Center in Hoover (Store #1229) and…read morewon't be returning. I brought in my 1973 Mustang for a simple tire balance -- factory wheels, factory‑sized tires, nothing unusual or custom. I even called ahead to confirm they could handle it, and was told they would look at the car when I arrived. When I got there, the manager told me they couldn't do the job because "his book didn't go back that far," so he didn't know the torque specs for the lug nuts. That explanation was honestly surprising. A '73 Mustang is one of the simplest cars on the road to work on, and the torque spec is extremely easy to find. It took me about ten seconds to Google it. For reference, Mustang wheels from 1964-2004 all use the same 85-105 ft‑lb torque range. What bothered me wasn't just the lack of knowledge -- it was the lack of initiative. If a shop can't look up something this basic, how can customers trust them with today's far more complex vehicles? I left without service and took my business elsewhere. I don't expect every shop to specialize in classic cars, but I do expect basic competence and a willingness to verify simple information. Unfortunately, that wasn't the case here.

I bought a battery and oil change for my Volvo XC60 SUV…read more Battery is fine. However, I inspected the bill and found that they didn't replace the oil filter. When I asked why, they told me that they could get it off and left the old one on the car and drained and replaced the oil. I told them they can't call that an oil change and should have told me that they found an issue. I pressed on them and they credited the oil change fee. I learned by going back to Express Oil that Walmart likely doesn't have the special oil filter removal tool since it is deeper than other brands. Express Oil had no issues while they cost $35 more than Walmart. Walmart, if you don't have the tools for a Volvo then you shouldn't sell the service!

Fabulous Service. Fastest Shipping on The Planet. Received an Automatic Transmission in One and a…read moreHalf Days. I Still Can't Figure Out How I Received it So Fast.

RIDICULOUS PRICES & VERY RUDE STAFF! Don't waste your time going there as they make up different…read moreprices for different customers. Myself and a friend went in for the exact same part number and they quoted two different extremely high prices...DOUBLE WHAT AUTOZONE had it listed for in store. As if their prices weren't offensive enough their staff laughed and found it hilarious what we would have to pay them for a battery. Incredibly rude people and We will definitely let everyone we know THIS PLACE IS A RIP-OFF!

Great experience today at the Valleydale location. First rate care and professional battery…read moreinstallation. Store Manager was top-flight. Former AF vet. Superb care and treatment. Outstanding experience!!!!

I have used this store since it opened, but things have changed. I recently had a battery that was…read morefully charged check and was told it bad and so I had it replaced. Then I was told the alternator was very week and not reliable to drive. Had it checked by a certified mechanic and it was functioning correctly. Now I wonder if the battery was bad either. The battery "out the door" price I was quoted was not the same as what I was charged - just a few dollars, but I mentioned it and it was not changed. My trust in this location has gone.