In my previous review ...
I did characterize the owner as dishonest, didn't I?
Yes, because her response to my review is chock full of more falsehoods, in the same way that her response to my wife's review was. She's so pathetically predictable! If she dared post her phone call recordings and video footage for all to hear and see, they would simply reveal what a compulsive liar she is. I can coolly and collectedly say that the only "threat" I made was (verbatim): "I want to give you one last chance to make things right before my wife and I post our reviews about your business."
Next, she made *no offer* to provide comparable leather leashes for my strong pulling dogs. In fact, she scoffed at me when I asked her to do so, and even followed up by asking me in a very condescending tone "don't you have other leashes at home?" All this despite Sherwood Camp Bow Wow's lobby having similar leather leashes for sale hanging on the wall that would have kept my dogs reasonably safe. Instead, her staff returned my babies to me on nylon strings (aka slip leads with no handles) that they could chew through in 30 seconds.
Then, there's the owner's insistence that she returned our belongings quickly. Because Tammy didn't know if the other customer even had our belongings or if they would return them if they did, of course my wife and I were not going to sit idly by when we immediately needed them for our dogs' safety. We certainly didn't expect to have our personal property taken from us *indefinitely* from a business we trusted to care for our dogs. It was a week before our items were made available to us. Up until then, there was no indication whatsoever when or if we would get them back. Naturally, we had to buy replacements. The truth is, all our items were individually labeled with our dogs' names! How does Tammy pointing out similar looking bags give her an excuse for anything? At least make some sense, and take ownership of the fact that you as the owner made this boneheaded mistake instead of saying "we" as if your poor staff had anything to do with it. Oh, one more thing: We received our dogs' pet meds and food container back on pickup day as expected. These items were also in the same bag and individually labeled just like the lost items. Hint: The next time you decide to lie your way out of something, try thinking it through first.
I also characterized the owner as clueless.
So many examples - where do I start? The owner replied she doesn't know why my wife and I were so upset at her. Uh, we both s-p-e-l-l-e-d i-t o-u-t for her in our reviews. Does she have literacy challenges? Or is she feebly attempting to play dumb? Regardless, all roads lead to the same conclusion. She ain't foolin' nobody.
Next, trying to dismiss our dogs' sickness as something you conveniently don't "believe." Frankly, you have zero credibility for anyone to care what you don't believe. After all you've feigned and weaseled your way out of ever since we brought our initial concerns to your attention, we'd be stupid to think you would do anything about it, let alone express any concern about our dogs. You want proof? There were two weeks' worth of runny stool right after their visit to Sherwood Camp Bow Wow I could have dropped off to you, directly from both my dogs' behinds. Would that have worked?
Crass was another characterization of Tammy I had previously stated.
Hanging up on your customer after several days of not returning multiple calls is a pretty obvious no-no for any respectable business owner, unless, of course, you just don't care about how you treat your customers. Sorry, I mean former customer now.
It's no wonder why Sherwood Camp Bow Wow is only a 2.5 star rated business. I hope the workers take the initiative, for their own sake, to distance themselves from this clueless, crass, dishonest, and hideous business owner. read more