This review is long overdue. I was looking into different nicer salons to get my hair done, and after much thought, I decided coming to Camille Albane - Edina for a single color job for about $60-80 before a big vacation. I called in for a color consult for a Wednesday evening. I was excited for this... until the red flags starting going off. When I arrived, there was no other customers in the store, with only one employee, Viviana, working. It was odd, but I figured the storm that night caused some cancellations. I said I was there for a color consult. She asked if I wanted a haircut, which I declined as I just got it cut about a week ago. I emphasized that I was just looking for all-over color to hide the few grays before my vacation. Viviana advised that highlights would be much better, then I wouldn't have to worry about touch-ups. This seemed like another red flag since I was aiming to have my hair dyed my natural color... which it already was, just with some grays. But I decided to trust her and go along with the highlights. She showed me an example with 2 swatches. One was a highlight, the other I assumed was my natural hair color, or at least close to it. So she puts the foils in my hair, and it seems normal enough, I think. The first amount of hair she put in was HUGE compared to the others, but I figured she knew what she was doing. After that hangs out for a bit, she leads me to the back room where there are no lights on. The only light was what was coming from the front part of the store spilling into the room. The massage chair was nice, but it didn't take away the fact that the sink was digging into my neck. On top of that, the chair was too low so my head wasn't over and back into the sink as it should have been, causing liquids to occasionally run down the sides of my face. I notice a burning sensation on my scalp. I assume this was from her bleaching my hair. This was the biggest red flag yet. My hair is a medium brown at best, why would she have to use such a large amount of bleach for HIGHTLIGHTS? I lost count how many times she washed my hair afterwards. Round 1 of toner, take me back out to the light, start drying. Before I could even see too much (I was wearing glasses), Viviana's tone changed. She noted how bright the highlights were and asked if I wold like to put more toner in. The way she said it had an "Oh no, I made a big mistake" vibe to it. After seeing just how bright they were, I agreed to some more toner. 2 more rounds of toner, with a helping of sore neck and water running down my face, the highlights were slightly darker, but still fairly bright. Once my hair was completely dry, she asked if I was sure I didn't want a haircut. Again, I said no. N-O, NO. She stood behind the chair, pulling on the edges of my hair with a pensive look on her face giving out I-want-to-cut-her-hair "hmmmm"s. She mentioned she didn't like the way it was cut, which I found to be quite rude since I liked it, even for how short it got cut. At this point I want out. The highlights were too bright and chunky for my taste. As I started towards the register, she tells me I could come back for more toner. Ok, that's nice. Still not coming back. She gave me a 50% off coupon for a cut/color/style. (I get it, you want to cut my hair. Not happening!) She rang me up and I was shocked at the price. I knew highlights were more expensive than a single color, but my God. I was getting charged nearly double what I was expecting. Viviana was very adamant about a tip as well. I don't know if someone had snubbed her before, but I always tip SOMETHING based on the service and experience. She kept telling me how to put in the tip on the credit card machine. She didn't take her eyes off of it until I gave her a tip. It was awkward and uncomfortable. I gave her a tip just so I could leave faster. When I got home I assessed the damage. Oh my God. These highlights were BRIGHT and CHUNKY. They were uneven, as I had expected, but they weren't even blended! Looking at the receipt, she had done TWO different color dyes, bumping up the price. I felt, and still feel, utterly ripped off. For the price I paid, I should have received a better experience instead of feeling like I was a guinea pig for a highlight experiment, trying to get as much money out of me as possible. All I wanted was a single color to cover up the grays. Should have walked out the moment I went in. Yikes. read more