These guys were absolutely wonderful!…read more I have a 2012 Toyota Corolla. I took it to the dealership (big mistake!) and they told me there was a cylinder misfire. They said they would either have to tear down the entire engine or I would need to replace the engine. At the minimum, it would cost me thousands of dollars to save a car that barely had 100,000 miles on it. I decided to get a second opinion and took it to Tuffy. From my first conversation, there was a very good vibe and I felt optimistic. Sure enough, they were able to fix my problem at a fraction of the cost. All they had to do was take the valve cover off and fix a loose rocker. My car has been working great ever since and this place has earned my business for the foreseeable future!

The business isn't the same since the owner Art sold it several years ago. You can tell by the…read moreolder reviews vs. the reviews in the last couple years. I no longer take my vehicles there and either do my family members. There are better shops in the area that we prefer. Newer owner just doesn't run it like a true mechanic.

I tried to give this place the benefit of the doubt and ignore the other reviews but there is…read moredefinitely some improvement that needs to be done here. I ordered tires and scheduled an appointment through simpletire. The shop never reached out to me so I showed up on my appointment date and they didn't have me in the schedule due to "someone not putting me in the schedule after receiving the email from simple tire". That was fine and I gave them 2 days to swap my tires and they managed to get it done in 1. I was getting new wheels put on and asked on check-in if there was a fee for moving the sensors or for disposing 2 sets of tires, they did not give me an answer and when the person at the counter (maybe a service advisor maybe a technician/ mechanic, not sure) asked who appeared to be the shop manager the manager was dismissive and said "we'll handle it". On pickup they aggressively told me there was an extra fee for transferring the wheel sensors and I told them that was fine, I expected that and asked about it on check-in and wasn't given an answer. They were also very pushy about me keeping my old set of wheels and tires despite them being too tall and heavy for the car as the old ones were put on during an emergency when I had a flat and that's all the other shop had in stock at the time. I told them no and that I don't have a place to store them multiple times and that I would even pay an extra disposal fee and they kept pushing. They also did an unapproved inspection on the car and complained about my battery that I was already aware of and planned on swapping myself, as well as my brake pads that have been wearing out pre-maturely due to the previous tires I had on the car that were to heavy that they did not want to let me get rid of (I had just had the pads swapped 6 months ago, yet another reason for getting rid of the incorrectly sized tires I had). I don't recommend this place as they are poor on the customer service side and will try to push to do things you don't want to. I really wanted to like this place because it's in a very walkable location in the heart of walled lake, not far from many of the apartment buildings here, so if your car is getting worked on and you live here you can just walk home but I will be driving further for better service next time.

I was considering trying this place out for a repair because I had 2 people refer them to me. One…read morewas a woman and one was a ma that owned an expensive car. I am not a woman and I don't have an expensive car. I am a Veteran that is handicapped and on a very limited income because I am on Soc. Security disability and I explained that to the guy on the phone, his name was Rico. I had a simple request and ol Rico couldn't or wouldn't deliver. My request or question was, if I buy the part, how much would you charge for labor to do the job and he said, well, we don't usually do that because we use a specific part with a three year warranty but if we did this for you, we would have you sign a waiver about the warranty. I said, okay. Said he would have to get with his uppers and sad he would call me back and confirmed my number. That was a couple of days ago and No call back from ol Rico. What horrible customer service he gave me. I will NEVER GET ANY WORK DONE THERE AND I HOPE YOU DON'T EITHER. I HAVE A SALES/ADVERTISING AND MARKETING BACKGROUND AND FROM MY EXPERT OPINION, I SAY THIS PLACE JUST SUCKS. I could not even get my question answered. I am guessing that I couldn't even afford their Labor price, But, I will Never know. Their loss, not mine. They saved me money by not returning my call. I don't do business with shitty companies like this.

I was having some on going issues with my vehicle, and two other automotive places either seemed…read moreincompetent (One delivered the wrong car to me BEFORE they gave me a quote on the repairs, let alone did any work) or dishonest (One quoted me a price that was a 50% mark up) in handling the problem that I had. These guys are fast, personable, and very friendly. They came in, worked with me on what was there, were expressing concerns as they were, not inflated to fear me into purchasing their service. This is where I'm bringing my baby for all her needs. These guys are AWESOME!!!

Over the past four years, we have spent nearly $5,000 on repairs to our family vehicles at Dan's…read moreAuto Clinic. When I first began using their services, I was assured that diagnostic fees would be waived if repairs were authorized and completed. However, in recent visits, I noticed that diagnostic fees were being charged in addition to approved repairs. On top of that, I have experienced verbal quotes that were not honored. For my most recent--and final--repair, I was billed for an additional 0.5 hours beyond the verbal quote I was given over the phone. This additional charge was never authorized and was simply added to my bill. During a recent visit, I asked for a written estimate for maintenance work and was instead given a verbal number. When I insisted on a written estimate, they outright refused. While the quality of their repair work itself has generally been good, their lack of transparency, refusal to provide written estimates, and disregard for honoring their own quotes demonstrate a business practice I find unacceptable. Dan's Auto Clinic may try to present itself as an honest small-town business, but in my experience, their actions show that chasing extra charges matters more to them than maintaining integrity or building long-term customer relationships.

Been in for 3 separate repairs/replacements (suspension, brakes, shock mounts). These guys never…read moredisappoint. Fast service and great communication too!

asked them about pricing on tire repair and got a shady price would not recommend P.S got my tire…read morerepaired for a fraction of what they asked

Sovas I have been coming to you for over 50 years when I need a I just want to say silvis is very…read moregood and I trust and I trust them very good for all the work that they do I have no problems with them they get a very good star I think this is the best one repair because I can trust you you don't try to get rich off my vehicle You're very good service so now I'm referring somebody else to you you do very good work thank you

Best car service around! Very honest and they explain everything they do regarding their prices. We…read moreare very happy with the quality of service.

I just picked up a 2003 GMC Envoy that had been used for towing a landscaping companies lawn mowers…read morearound. Car is in great shape, engine runs great, low mileage so dropping a little $$$ into rebuilding the front end was a no brainer IF I found a trustworthy mechanic to do the job. I got 2-3 estimates before my landlord suggested Chris. My landlord is a classic car buff and has been working with Chris @ Thayer for over 20 years. The tip more than paid off as not only did Chris put a plan together get my car back on the road, he also fixed three other issues (radiator/brakes/fuel filter) for the price that others wanted to just fix the front end - parts, labor, all included. Chris even took the extra step to research how to fix the issue of the 'dead' instrument panel which is a common soldering joint problem with many of the GM's of the time (2003-2005) - FOR HALF the price I saw everywhere else. That's the next step in the plan, I have a new and hopefully life long mechanic I can trust and is also a very honest, polite, real person to work with. Go to Thayer and work with Chris!!! -AndyK

These guys do a great job. Dependable and they won't overcharge you. Knowledge of automotive is…read morevery good.

I've had Paul's Automotive work on 3-4 of our family cars. High quality work and hard working…read moreemployees. Always honest and doesn't charge for unneeded work

Not sure this place is still in business. They don't answer phone calls or respond to texts.read more

Great service and quality work at a good value for your money. Can't get much better than that.read more

We were quoted by a company that sells tires and does minor repairs that our suspension system was…read moretotally shot and would cost more than $4 thousand to repair...on a car worth $1,600. We next took our car to Painless Autoworks,. The vehicle was thoroughly checked out and test driven, which took them quite a bit of time. They found nothing wrong with the car, whereas this established tire dealership franchise was trying to charge us thousands of dollars for unneeded work. We later found out that we were not the only ones who experienced high estimates for unnecessary work at this firm. I asked the gentleman at Painless Autoworks how much we owed them for their time. He said we owed "nothing." In a time of bad customer service, dishonesty and greed by some businesses, I feel blessed to have found an auto repair business that I can trust. Thank you Painless Autoworks. You've renewed my faith that there are still honest businesses in the auto repair industry.

Everybody needs a "guy". You know, that rare blend of trustworthy meets integrity in a sea full of…read morecheats and price gaugers. I'm a computer guy, but Nick is my mechanic guy. The 1st time we met 12 years ago I was telling him about an ignition issue I was having with my ex's 2000 GMC Jimmy and before I got halfway through describing the symptoms he already told me what the problem was and what was needed to fix it, I debated with him a bit and remember saying "You haven't even seen the car how can you be so certain?", his answer came straight from the pages of a recall notice and at that moment I knew I had a good one. A year later he had a falling out with the shop owner and was gone, it took me 8 months to track him down from shop to shop until I found out that he had his own place and was now his own boss. This man does things the right way and knows how to treat people, it's not just his profession, it's his way of life. When you find a "guy" like Nick it is natural to keep him a secret, but the world needs to know that more people like him exist. In a nutshell, he will be honest, accurate and affordable... if you car is fixable he will fix it, but if it's not he will tell you to take it in the backyard and give it an honorable death (like he did with my girlfriend's 1997 Mazda 626). Try him one time, that's all it takes; you will be writing a Yelp review saying the same thing that his other customers already say... he's your "guy".

We take our cars here for everything! They know exactly what that funny sound is or obscure issue…read more We love their honesty, fair pricing & quick turnaround service. We've used them for extensive damage working with insurance claims, as well as normal day to day maintenance. I would highly recommend them!