My daughter-in-law and I went in there on the afternoon of Christmas Eve to get some last-minute…read moregifts. Not only were they open, but the staff were friendly and helpful.

Amazing assortment of high end amps and guitars. But, a very cold and unwelcoming environment…read more Every guitar has a tag saying "Do not touch without assistance". Multiple signs on the wall insisting that customers wash their hands before touching anything. There are a few instruments that I would have liked to check out. But I don't feel welcome to even strum them without my credit card out. No one spoke to me during my visit. I was the only customer. I did overhear another customer being told as I left that they would charge $50 plus the price of a set of string to re-string her nylon string guitar. What a bargain! They must like some folks. But, clearly I didn't make the cut.

Neat small guitar shop with a nice dog that roams the place…read more The stock is mostly classic and vintage guitars and amps. No Vs in sight though.

Great variety of guitars packed neatly into a compact space with a unique atmosphere. Lots to…read morechoose from with a full range of prices. I was enjoying the art and memorabilia all over the walls while my husband tried out various instruments. Glad we stopped in while traveling through Austin. Friendly employees who were attentive, no-pressure and ready to help. Shop dogs were a total bonus!

Great selection of Martin and Collings guitars, friendly staff, lots of new and used inventory.read more

I met Steve Fulton @ Orlando Guitar Expo last weekend, he purchased a guitar I wanted to sell…read more Straightforward, very professional and extremely personable individual. Would not hesitate to do business with him in the future. Dave E.

I was disappointed that Strait Music moved to Westlake, since their old location was so much closer…read moreto me, but my guitar needed repair and these guys have helped me before. New location is very nice! The technician repaired my guitar while I ran to nearby Trader Joe's. I hated the drive back home, but I'm really pleased with their service and prices. I'll be back.

Straight. Using haas a. Great selection of guitars and keyboards. If they don't have. The specific…read moreaccessory you're looking for they will help locate and specially order it at no extra cost.The staff are always super helpful and knowledgeable!

Went in to buy a new guitar. This is my first guitar and I had no idea what I was exactly looking…read morefor. I was greeted by a couple of employees when I walked in. I went back to the room that had the acoustic guitars in. I looked around and kinda fiddled with a couple of them. Again, not knowing anything about guitars or what I was looking for. I came out of the room and an employee asked me if I needed help with anything. I explained to him that I wanted to possibly buy a guitar and that I didn't know anything about them and I've never played a guitar. I told him that I was interested in a couple of them based on looks and what I've been told. He hooked me up with his guitar salesman (Fernando). I explained to him my situation. We went into the acoustic guitar studio/room and I pointed out the guitars that I kinda liked. He took them down and played each one of them to see how they compared. While he was playing, he was explaining different things to me. He took his time with me and was very patient and understanding. He knows everyone is a beginner at some point and time. After about 2 1/2 - 3 hours of testing out various brands of acoustic guitars I was able to make a decision on the guitar that was best suited for me. Then he helped me pick out a guitar case, strap, tuner, stand, etc... I never felt rushed, dumb or an inconvenience to Fernando, he spent as much time as I needed from him. I also met the store manager (Daniel) who was very nice as well. I'll be going back to take guitar lessons from one of their instructors in the near future. All in all, I had a great experience dealing with everyone and buying my first guitar from Guitar Center. I highly recommend them for any and all of your musical needs. Great employees and customer service!

A simple purchase turned into a hostile and uncomfortable experience, all in front of my…read more3-year-old. I came into the store looking for a $400-$500 drum kit for my son. The salesperson I spoke with immediately told me nothing existed in that price range and that I had to look at an option closer to $1,000. The way he said it didn't sit right with me, so I stepped away for a moment and checked the Guitar Center website myself. In minutes, I found the exact type of drum kit I had originally asked him about. I walked back and showed him the listing. At that point, he changed his story and admitted it existed, though he claimed the store didn't have it in stock. What happened next was even worse: he started insisting he had to place the order for me because he needed the commission. I told him I wasn't comfortable doing that, especially after realizing he misled me. He kept pushing for the commission, and when I finally said no, he became openly hostile and told me to leave the store. This all happened with my 3-year-old next to me. I left feeling shocked and uncomfortable. This isn't how any business should treat customers, let alone families with small children.

I'm giving Rez 5 stars here in 2015. I've been going to Rez for years, since they were on…read moreGuadalupe. I guess I understand some of the low ratings a few years back, as I saw the attitude myself. I didn't take it quite so personal, but I'm sure they all had their perspective. For me, in a guitar store I like friendly salespeople who really know their shit. And a good selection. They have some quality gear if you want a PRS you need to make a stop here Fritz is one of those guys. If you want a good customer experience, ask for him. Jim is also highly knowledgable about guitars. He will not steer you wrong. Ive never got the deals on great guitars like I got from Ray at Heart of Texas, but that's a part of Austin's past now . I would check out Rez.

Looked them up recently and found out they are permanently closed, no surprise there. Sometimes…read morepeople who work at music stores forget why they are there in the first place. It's to sell gear, not pretend you are super-cool. I was in there once looking at Rickenbacker basses and the guys working there kept going on about how embarrassingly awful Chris Squire of Yes was...Chris Squire? The guy was a god on bass...rest in peace, Guitar Res, there will be no resurrection of this failed business.

Friendly and knowledgeable staff. They go out of their way to talk about what they have and what…read moreoptions might be best suited for you individually. They have a decent selection of both new and used guitars. They have lots of effects pedals. I carry some quality items.

Had my PRS Tremonti, and my PRS Mark Holcomb 7 serviced here. Will def be a repeat customer. I had…read morea fun and professional experience here every time i have dropped in. Great job all around. _Dakota_

Truthfully, I can't comment on Mark's work, but I want to express frustration that he had me pay…read more$75+tax before he would tell me that repairing the bridge on my acoustic guitar was going to be ~$800. I paid the fee because I would've been able to put it towards the overall repair cost and given how minimal the repair appeared to be, I never would have guessed an $800 quote. On top of this, it took him give or take 15 minutes to assess the damage and recommended via email after I had left the shop that I just replace my guitar with a used model for ~$400. I understand his advice I just wish he had been kind enough to know he was about to make me pay him $80 without having to do any work on the guitar. His tone supported that he knew it was unlikely I would move forward with the repair. Overall this just felt like a bait and switch, with me paying $80 for nothing. I recommend trying to find a quote elsewhere before going here just so you can ballpark if spending $80 is worthwhile.

I urge you not to buy guitars from the swindler. He sold me an instrument that was unplayable in an…read morearea and when I didn't feel comfortable owning his guitar that he advertises on his website is playable upon shipping. He's more than happy to charge you a 20% restocking fee, not just for the value of the guitar as well as as the shipping costs if he's willing to cut those corners to make a dollar what is he giving you as an instrument?

Great People very fair priced friendly Knowledgeable. Larry…read moreworked with our Grandson on a repair job. Thank you

I was looking for a place to fix my husband's guitar and stumbled upon this little shop in Bastrop…read moreon Google. I am so glad I did. The shop is just amazing and Larry is so friendly and helpful. He obviously loves music! We ended up buying my daughter's guitar from Larry and was so happy to support a local small business and just happen to find the guitar of her dreams. Thanks Larry!!

Amazing boutique music store. MCG has one of the best collection of pedals in Austin. Great gear…read moreand instruments that they don't keep behind a counter or glass cases, so you can pickup and play that '73 Fender Jazz Bass without pressure. Plenty of new gear and a great selection of unique used gear and pedals!

This shop is by far the best in Austin. Great selection and Cade was super friendly and helpful.read more