I was disappointed that Strait Music moved to Westlake, since their old location was so much closer to me, but my guitar needed repair and these guys have helped me before. New location is very nice! The technician repaired my guitar while I ran to nearby Trader Joe's. I hated the drive back home, but I'm really pleased with their service and prices. I'll be back. read more

Strait Music Company - New location - Musical Instruments & Teachers Near Me - Austin, Texas

Straight. Using haas a. Great selection of guitars and keyboards. If they don't have. The specific accessory you're looking for they will help locate and specially order it at no extra cost.The staff are always super helpful and knowledgeable! read more

Strait Music Company - Musical Instruments & Teachers Near Me - Austin, Texas

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I have taken multiple guitars for setups an am very happy with the work. Recommend Aaron Smiley to work on your guitars.

As a long-time Strait customer I was really looking forward to the new store opening in Westlake, but when I went in recently, it was the same old thing. I was totally ignored. Several people behind a counter when I came in, but no greeting or acknowledgement of any kind. I then tried out a few guitars and amps, and listening to the staff talking to each other it seemed they had little to no real interest in making a sale or helping customers in that moment. I played for about 20-30 minutes and was very careful and respectful with the equipment, but nobody ever approached me or said a word to me, even as i left. They were not busy at all, I was the only person trying out guitars at the time. I wasn't looking for any type of special treatment, just not to be ghosted. read more

Jason Craig gave superb service and advice when picking out my daughter's first guitar. She loves the guitar and we love Strait Music!

I visited Strait Music for a Taylor guitar. What an awesome store and exceptional staff. Jason was very knowledgeable about guitars. I was given time to try guitars from Taylor, Martin & Gibson and found my perfect guitar. Best music store I have ever been. read more

Lucy at the Bee Caves Road store was very supportive and helpful to my daughter and granddaughter in buying an electric guitar and amp for my granddaughter's birthday in May. Lucy also showed her how to change her strings last week and has been generally sweet, kind, and available for them and also to me over the phone, long distance. Thank you. read more

My husband and I visited the store to look at a specific digital piano I was interested in purchasing and to explore other possible piano options. The showroom was impressive and gave us the opportunity to try out various digital pianos to see which ones had the "right" feel and sound A big shout out goes to David and Wesley in the piano and the pro-audio/keyboard departments. They were both extremely helpful and generous. Wesley gave us a significant discount and David gave us tons of free sheet music he found inside a piano bench. I recommend Strait Music - South to anyone looking for a digital or real piano. The salespeople are knowledgeable and the service is exceptional. They also have a vast selection of other instruments and accessories. read more

Wow, the crew at Strait Music gave great customer service today! I was very impressed with how helpful everyone was. Beyond the service side of things, they also have a nice selection. I am a percussionist, and they have all the essentials. They have quite a lot of options for guitar players. And they have a good amount of sheet music for piano players with several interesting things I had never seen before. I know they also rent instruments, sell pianos, and have several other things I didn't ask about. A good music store that's definitely worth checking out! read more

I dropped off my trumpet to get cleaned and got it back about so weeks later and it was all scratched and they didn't fix a dent that was in it and it had oil all over it and the valves were sticking down and they slides weren't oiled and I got it back for the second time and it still had the dent and scratch and had oil all over it and the slides weren't oiled read more

A bit costly but I'm certain the manufacturers set market prices. I would like to see some off brands too.

Guy on the phone was super rude to my mom. Told her to google her question and hung up on her. Not very nice.

Had Jack restring my Taylor 12, and Martin 6 guitars,. Great job and fast! I did have to bring in Stringjoy strings, so I hope Strait will carry them in the future! But still...5 stars. Thank you, Jack! read more

I had to take some time out of my day to write a STELLAR review for the guys (and gals) at the new location in Bee Caves. I went in there to procure a Mood expression pedal and ended snagging a few other necessities as well. [Side bar: I called the previous evening to check stock for the pedal and Mitch assured me they had it, but would have to dig it out of inventory and call me back. Surely enough, he called me back first thing in the morning with it already set aside for me. Great customer service.] The total cost of my items was a little over a hundred dollars but all I had was a hundred dollar bill and apple pay, no cards unfortunately. Instead of removing items from the transaction or turning me away, in the kindest way possible he quickly discounted my items just enough to get me to $100 even. That is the kind of customer service that will bring me back time and time again. Not to mention their high quality selection of instruments and gear, and a beautiful new store! Bonus points: they love my dog every time I bring her in. Great shop for all music needs. read more

I took my guitar to be repaired before I left town for a month. When I came back it wasn't finished and it would be two more weeks before I got it back, only after requesting a hard deadline. They said they had gtrs in there from May and were short-staffed. Ok, then stop taking in work and misquoting turnaround times. I picked up my guitar and took a look and they hadn't done the repair, they just did a setup on my guitar, which I can do myself. So they apologized and did the repair while I waited. Took like ten minutes. Ok so, I waited 6 weeks for you to do the repair in ten minutes right in front of me? Glue still drying when I took it to my car, and in this heat what could happen? Regretting the $100 price tag. Problem is fixed and guitar feels good. They helped me figure out which string gauge works best for my playing style and tuning. read more

Horrendous customer service. Brought an oboe in for a pad replacement and was told it would take 2-3 days. After three days I received a call that they hadn't even started to work on it and it would be done in 5 days. When I called them after that time frame, I was told it still hadn't been worked on and would be another two days. On top of this $110 for a singular pad replacement that takes almost two weeks is entirely ridiculous, especially as a collegiate music student reliant on that instrument. read more

The main issue with this business and I've been here several times over. The main issue is poor customer service. Mannnn it's hit and miss in this place, every time. Also they have a few guys that invented the guitar over there so watch your questions. Do better guys, you're selling instruments....smh. read more

Every time I walk in here I have a wonderful experience. I would like to commend Blaze from the audio department and Sean from repairs for helping me out with all the questions I ask and more! read more

I took my #1 guitar in for a setup and Nik did a great job. The guitar played like a dream and it was ready sooner than promised. I have also bought two pianos there (Yamaha P22 new and Yamaha C3 used). The C3 needed a little work after it was delivered and Strait took care of it no questions asked. I've been a customer of Strait music for decades and have nothing but good things to say about the store (I typically go to the South location) and the Strait family. read more

Strait Music Company - Musical Instruments & Teachers Near Me - Austin, Texas

Excellent experience picking the right guitar! Jason Craig was top notch professional and not pushy at all. My favorite thing about working with Jason is his ability to listen well and take notes on what guitar is going to best suit my desires from a guitar. Will definitely be buying more equipment from him and Strait Music! read more

Recently my daughter's private lesson teacher noticed that Strait music gave us a broken clarinet,we paid so much money and in result we get a broken clarinet.Yesterday we went to Strait to get repairs,and instead they gave us another clarinet.The clarinet was very old even at the point where the keys were rusting,the company gave us a case that had a hole in it and was not properly cleaned.My daughter was not comfortable putting her mouthpiece in the case by how dirty it was.We were very disappointed in Strait music and we hope things get better than what we have witnessed. read more

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If zero stars were an option, that's what I would give. Sent in a clarinet for evaluation, gently used. Quoted a week. Week come and gone and no idea when this may be completed. So I take the rental option to cover me for a few days. Wow. You want my social security number and run a credit report?! You have lost your mind. Well, the alternate option is run your card for $1.000 deposit. I'm not concerned about that, except that it's x5 the amount I can buy one. If you were the last music store in Austin, I wouldn't give you my business again. read more

I LOVE STRAIT MUSIC!! Anything I need, whether it's in audio equipment, band instruments, guitars, or pianos, it's at Strait. And hey, if it's not there, one of their (incredibly helpful) staff will give me all the info I need to learn more. An Austin treasure! read more

I have previously recommend my sales experience at Strait. Now I can comfortably talk about service...and I can not reccommend Strait Music and the guitar repair work provided to me by Sean Haydon enough! My 1952 Gibson LG-1 was handed over to Sean for a major restoration in late 2020. It had been previously worked on by Mark Erlewine in the 1980s, but now needed a neck reset, bridge replacement, refret, and a qualified luthier who wasn't learning along the way. What I got back plays better than new in 1952! Sean Haydon is an artist. Enough to nearly make a grown man tear up in the store when seeing it for the first time again. I am beyond impressed. read more

Strait Music Company - Musical Instruments & Teachers Near Me - Austin, Texas

I like supporting local music stores. This ones a really good one. Just wish they were open Sundays.

So, this review begins "after" I walk out of Guitar Center, Sunset Valley, TX. I'm a little miffed about receiving poor quality customer service at GC, but on my way out to my car, I remember Straight Music Company and decide to look them up. I call them from the Jeep and ask if they had any hard-shell guitar cases in stock. I'm catching a flight out the next day and really need one. He says he has one in stock that he thinks would suit me perfectly. I ask him if he would be kind enough to set it aside for me. I said I'd purchase it over the phone if he needed me to. He said it was no problem and that it would be there when I arrived. Less than 10 minutes later, I walk in to SMC and I ask the guy at the reception area where to go, that I had just called for a hard-shell case. He already knew about me and pointed me to the rear counter and at a gentleman in particular who was the one who took my call. Pleasant, friendly, they hit all the high notes when it comes to customer service. The next time I have any guitar or other music needs, I'm going to skip over Guitar Center and head straight to Straight Music. read more

Everyone from the reception to the teachers and the sales guys and the repair guys are incredible and nice.

I've owed Strait a review in quite some time. These guys, specifically Chris Cowart were just awesome. Chris is also in a mighty fine rock and roll band name a Scorpion Child. Don't listen to them if you don't like shakin your booty. Anyway when I dropped my quarantine guitar like a month after my purchase I was all distraught, but these guys and gals at Strait fixed up my Martin in like 4 days and to be honest, I forgot about the repair until just now. Thanks Strait Music read more

Strait Music Company - Seen here with quarantine dog under quarantine project sofa. - Musical Instruments & Teachers Near Me - Austin, Texas

I had done a quick search to find the nearest music shop, my base was having trouble and I wanted to pick up a new guitar. Most places don't often look at instruments without having it be a paid service, so one of the workers helping me out was so sweet. You can tell a lot of the workers in there are music lovers, and know a thing or two about the instruments in the store. The place is super well kept, and there's a very welcoming aura. I could have just wondered in there not knowing a single think about music, and the employees would still be a delight to talk to. I didn't end up getting a new guitar, but it definitely doesn't mean I won't be going back to pick one out. I don't normally leave reviews, but if it means more traction, then I'm all for it. read more

Poor communication from the guy over at the electronics repair Dept. Talks to you like you're an idiot and can't even have a regular conversation. Short talk not giving a care of what you have to say. read more

Above and beyond all expectations for quality customer service, can not recommend this location enough. Every staff member was friendly and helpful but i must give a special shoutout to Sean in repairs thank you! read more

Just for your information Mr. Strait - The only reason I was writing my review, is because WHOEVER ANSWERED MY PHONE CALL, ACTUALLY HANGED UP ON ME. There is no other reason then that! I didn't really mind for the long wait on the phone, didn't mind either very much being transferred by mistake from one department to another, BUT, whoever took my phone call in the Piano Department, spoke with me for 1 minute, answered couple of questions and just hang up on me! As simple as that! And No! I will not give you my business, and I do not need your incentives either! read more

Fixed my keyboard for a good price pretty quick too. The people were nice. Store was nice too. Great selection of keyboards

Updating my previous review. The owner Clint Strait reached out immediately to apologize and addressed the issue with his staff. Also offered to help me find the guitar I was looking for. Nope. My daughter wants an electric guitar for Christmas. Found the one she wants online but would much rather support a local business so stopped by Strait to see if they had it. I got there just after opening so there were a few other customers in the store and lots of employees standing around. Not a single employee acknowledged my presence or asked if I needed help the entire time I was there. Just stood behind their counters having personal conversations with each other or avoiding eye contact. A bit of advice-a simple "let me know if you need help" would go far. read more

Had a few issues with my guitar, took it to Strait to have it looked at. Being a novice musician, it can be intimidating going in a music store with so many professional musician staff members and customers. I met with Chad who was super cool and welcoming. He explained everything that was happening with my guitar and the fix needed. The work was done super fast and I picked up the guitar an hour later. The price they charged seemed very reasonable to me and all the staff was welcoming and friendly. I had a positive experience here and will give them my business in the future. If you need instrument repairs done, see Chad, he was super cool! read more

There are not enough superlatives to describe Strait Music--"A store where customers become friends." This is true. I've had instruments repaired, bought new instruments and wandered for hours in the sheet music section. Everybody I've encountered has been knowledgable, friendly and welcoming. Recently I went in to upgrade my digital piano and Roland Roberts helped me decide on one. He didn't have it there so sent me to Chris Baldridge at the North store. Chris was set on making sure I was getting the piano best for me and gave me a thorough education while showing me alternatives. I bought the piano--- and I would buy a used car from Chris. Then he followed up to make sure I was happy with the purchase. You cannot buy customer security but that is what Strait Music GIVES customers. My favorite store!!!! Sharon K Bishop read more

Nasty and rude staff. Discounts only as dictated by the major manufacturers. Makes Guitar Center look great, which I always thought was impossible. No recognition of the dire financial situations many Austin musicians are in right now. One of the last of a deservedly dying breed of greedy bricks and mortar music stores that play no useful role aside from increasing the cost of musical instruments and accessories by functioning as no longer necessary middlemen. For neophytes and wannabes only. read more

I went in yesterday to get a trombone for my son starting sixth grade band. I was a bit nervous, because I wasn't sure what to ask for. I came in, was greeted right away. I love that when you walk right in there is a table with sanitizer and masks. Everyone must clean hands when they walk in. Right away, I told Ashleigh what I needed and she got right to it! Suddenly, I had everything I needed. The transaction was smooth and I am grateful. The look on my son's face when he finally got his trombone was so worth it. :) Thank u! read more

Hands down, the best music store I've ever been to. The staff is always friendly, and extremely helpful. They also don't aggressively push sales, which is a pleasant surprise for a locally owned music shop. I've been going to Strait for all my music needs since they were on 5th street, and I don't plan on breaking that trend any time soon. Keep rockin', Strait! read more

Started my shopping evening at guitar center where they seemed to be actively trying to not sell me something. A quick Yelp search took me to Strait and I would pay 20 percent more for the same product just to buy it from these guys. Fabulous service experience start to finish with my latest guitar purchase. This is the ONLY place I will go in the future for all of my guitars and gear. read more