I had done my research on restoring and reupholstering two 100+ year old chairs with another company but chose Calico. Sue, the salesperson at Calico assured me that they would be done to my satisfaction. It has taken 5 months to say the chairs have been completed. So many things wrong - the person restoring the finish, contacted me several times and didn't know how to get red out of Mahogony wood. I had to counsel him and finally after 2 months, he got it right. He also charged extra for the green wash (which was fine but still got it wrong). Then, the upholstering, Paige (upholsterer) went ahead without permission and covered the chairs without changing the padding - was told it was covered in horsehair. That is how old the chairs are. They were hard as a rock. Sue, Calico and Paige, the upholster was supposed to contact me before doing anything else but didn't and went ahead and reupholstered the chairs. Sue, Calico and Paige, the upholster is now charging me for extra labor, the material (I provided) to disassemble and recover the chairs. I told Sue at Calico that Calico or the upholsterer needs to eat that cost since you both made mistakes - Sue, Calico for not writing it in the contract to change the padding. I questioned Sue at the initial drop off of the chairs and Jane, her manager said she should have written it in the contract and Paige the Upholsterer for not contacting Calico or me about what to do with the horsehair - did I want to keep it or have it removed and add polyurethane foam, a layer of cotton or Dacron over it. Don't use Calico, they are overrated, overpriced and they don't use professionals for upholstering or restoring furniture. Never again. read more