Don't bring your car to this caliber collision unless you want to keep going back for them to get the job right. 4th time back because color match on wheel and scratches on body parts and car came back with a bumper that hangs and didn't go in like that. 4th time had appointment at 1030am with manager, I got there around 10am and left around 11am because he was in a meeting. To wait another 30 min for him to see my car. That's 1.5 hr of my time for him to see me so what was the point of appointment. Couldn't wait so I had to leave. Been over 2 months at this point from first time they started working on car. Waste of time don't come here. Their body work is no good. The painter is the only good one there, no complaints about the paint read more

Unfortunately I can't rate their repair work as our vehicle ended up being a total loss after an accident. BUT the staff were all extremely helpful and kind. True professionals. read more

In my opinion hands-down one of the best caliber collision, and collision center I've been to. Garo, Ezekiel, Derek and Bruce treated me and the process like it was their own vehicle. I've gone to other caliber collision's and they are not the same. The team here constantly kept me updated, And insured that the vehicle came back better than it actually came in. By doing so they have earned my business and I will be continuing to bring all of my cars here in the near future. Excellent job guys! To management, these team members truly are the backbone of caliber collision need to consider rewarding the team in creative ways! Huy read more

I was driving home one night and hit a tire on the freeway, unfortunately. I called my car dealership (Mercedes) and they recommended me to this shop. At first I thought the experience was going to be great since they have a 4.5 star review and were known to not have availability until 1-2 weeks out. I dropped my car off with them and they told me that the repairs would take maybe two weeks but it just kept getting pushed out until it took five weeks to get my car back. The day I picked up my car they told me to come at around 5-5:30. I showed up at 5:07 and I still wasn't able to leave with my car until 6:30. While walking to the car from the shop the manager immediately noticed a chip in the BRAND NEW paint. He told me to bring it back whenever I wanted and they'd fix it. Within 10 minutes of driving home from the shop I noticed a few problems with the repairs so I told them I would get them fixed when I brought it back to fix the chip in the paint. I brought it back a week later and it took them another week to fix 5 of the 7 problems I noticed (but at the time I thought it was 6/7). When I went to pick it up again they told me they hadn't noticed the final problem so I went for a drive with the manager and pointed it out within 20 seconds. He told me to bring it back again and at that point I was exhausted if the back and forth so I asked if they could come pick up the car instead. We decided they would come pick it up on Monday but they weren't able to so they came Tuesday instead and dropped it off the same day. Finally, after probably 2 months of being in and out of the shop, I officially had my car back. I was so excited but then I noticed that there was another problem with the vehicle, the wheel alignment is STILL off. At this point I've given them my car for nearly 2 months and had to drive back-and-forth to their shop which is over a 20 minute drive from my house. Of course I want to reach out to them and have it fixed but I told them a long time ago that I'm moving this week and now there's no time to get my car fixed. The only reason I gave them two stars instead of one is because they replaced my car battery for free for the inconvenience. read more

Great job repairing our brand new Mercedes. James made sure that the car looked as good as it did when we bought it. HighlyRecommend taking your car here with a Fast turn around time. read more

They did a great job on my truck after a hit and run. Steve was very responsive and really listened to my concerns. I would use them again in the future. read more

Edwin took great care of my vehicle. Very responsive and kind. Front desk was also very friendly. My Tacoma looks fabulous read more

My insurance told me to go here. The girl didn't understand what was going on? Even after giving the email and everything from my insurance. Anyway, somebody viewed my vehicle for an estimate & told me that either they or my insurance will get back to me once it's approved. I waited 3 months (or I forgot about cause of covid) anyway, I called back & the lady had no idea what I was talking about. She had lost all of my paperwork and there was nothing of my visit there. I called my insurance who just redirected me to another body shop since they didn't know what they were doing. Apparently, this place is a hit for most but my case wasn't handled properly. read more

Stay away, they started my invoice to pint my BMW for 8k. They the guy assured me the price won't change . Once I agreed to the 8k , and once the paint job is done, they raised tue price 2k and screwed me over read more

Took my 99 C5 Corvette to Caliber Collision Center in Upland, California. Don't let past reviews sway you... New management and staff. They did a phenomenal job getting my car repaired and I'd say better than it was when I bought it new. If you have an questions, concerns, comments or feedback. James Krauss is the man to see. He exceeded all expectations to make me a happy customer. If your looking for Professionalism, top quality workmanship, and courteous staff. See Mr. Krauss at Upland Caliber Collision is the place to go. Center Manager - Upland 2110 Aviation Drive Upland, Ca. 91786 O: 909-243-7470 read more

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Ok I didn't expect to be taken care of this well... I took my Mercedes here for a fender bender as I was rear ended. I talked to the manager and he explained the process and took a look at the damage and said not to worry. Then the tech was super nice explaining that everything will be taken apart and looked at in detail. The rental car was called by them and they picked me up! I had to be at a meeting in LA and was worried about driving a rental I wasn't used to, and so I was hoping I will get my car back soon. The whole time calliber kept me updated via texts and calls, and every day. On top of that, they got the job done in just 3 days! Amazing! I felt I was in great hands, and not once did I have to worry about what's going on with my car. They did a great job. Being a person who love efficient and authentic customer service, I can honestly say that they really cared about my experience and addressed my concerns. Great job guys! read more

I would like to give two thumbs up for Caliber Collision in Upland! It's not often that you're treated with such respect and helpful service these days and this establishment certainly delivers! After seeing black spray paint all over one side of my 91 year old mom's car l was understandably upset. From the moment l contacted the employees there, l enjoyed the feeling of being in good hands. Thank you to the helpful receptionist desk and a BIG thank you to Garo who went so way out of his way to take the stress out of our day. I showed mom the photos of the car ( she's bedridden and in hospice care). Garo, you made her smile! Thank you all! Victoria read more

Had my 2017 MBZ E300 worked on by Dierdre who took care of me from start to finish. Her experience and hospitality was by far the best. Especially during the time of stress and emotions are high. If you ever bring your car here I would defiantly ask for her and let her take care of you the way she took care of me read more

I had some small body damage on my Audi Q5 from some jerk opening the door on it. From the time I arrived at Caliber's office to the time I left with my car, the staff were phenomenal! The body work business can be stressful and despite that, Brenda and Steve were still very friendly and professional. They helped me get a rental car and everything went really smoothly. With staffing and parts shortages nationwide, they were still able to return my car to me in two weeks (and the best part - it looks amazing)! I would highly recommend them for all your auto repair needs. read more

I was at Caliber Collision in Upland today for and estimate on my car. I asked Edwin about the rocker molding that was unrelated to the accident he took a look at it and since the pins or what ever you call It was still intact He fixed it for me in just a few minutes. Saved me some money! And we all know how much car repairs can cost. Just a minor repair helped me out a lot. Thank you for listen and kindness can go a long way. Thank you Edwin Gualito. read more

I took my BMW 330i to Caliber collision to repair the bumper, fender and windshield before my lease return. Everything was done so professionally and looks exactly like new, I'm pleased with the customer service and quality work that was done on my car. I highly recommend using this specific caliber in upland read more

Great service, professional people in customer serviced, very helpful. Will highly recommend Caliber.

The estimators and front desk are very friendly, professional and most importantly empathetic. I definitely recommend this place if you want things professionally done and they get you back on the road as fast as they can. read more

Nobody plans on being in a car accident especially around Dec 24th. I was pretty frustrated but Caliber Collision made the process transparent and stress free. Despite COVID delays they kept on schedule and sent me updates via text. I was treated with the utmost respect and was impressed by their customer service. I am very happy with the work done to my car. They went above and beyond to not only repair it but vacuum and polish it- good as new! Highly recommend! read more

This is the second time I have brought my car here for work to be done. The first time I was a self paying customer and the second time I used them through my insurance. I had great experiences both times! They are very communicative, prompt, friendly and stand behind their work!! Both times the process was seamless. Everyone is very friendly and helpful! Would highly recommend!! read more

Great quality work, very convenient location for me, and worked seamlessly with my insurance.

I worked with Edwin at this location and he was very helpful getting my car in and repaired as quickly as possible. This is my second positive experience with this Caliber Collision location and I would definitely recommend them. read more

I worked with Oswaldo Villagomez and Roberto Hernandez at Caiber Collision in Upland, C. These men are amazing. Mr. Villagomez had my car ready really fast. Even while I was waiting, a man asked me if I had been helped. Very impressed. You do not see manners like this in the world today. Anyway, great service, excellent work, and manners are all present at Caliber Collision read more

Steve stayed in touch with Me the entire time, I really appreciated that. My car looks Great!! Thank You!

The service was beyond exceptional. I was so worried our car was not going to be the same. With the daily text updates and completion date spot on we are completely more than satisfied. Very nice customer service. I felt like we were well taken care of. Thank you Caliber!! read more

I had some small things to take care of and stopped by Caliber Collision in Upland. Robert and Brandon could not have been nicer or more helpful. I ran into a curb and jolted my front bumper loose. Instead of trying to sell me a new one, they just pushed my old one back into place. You can't even tell anything happened to it. Also, the garage door came down on the top of my trunk and left a noticeable mark. Robert just buffed that out. I didn't pay a cent to get my Camry looking brand new. We have used them before for major body work, and it's always the same - superior service, friendly technicians, and excellent work. Do not go anywhere else. read more

I can't say enough about the warm and friendly customer service I received from the moment I walked in the door. I have a late model German vehicle that I love and am extremely particular about. My car is peal white with a cream interior. They wrapped the interior in clear plastic wrap to keep from staining the inside at the manager James Krauss' request. When I picked up my vehicle they had fixed the damage and matched the paint perfectly. They also detailed my vehicle for me so I could drive off in a pristinely clean vehicle. I couldn't be happier and would highly recommend this body shop. I.P. read more

These guys are great! I was looking for an auto body place to help secure the spoiler on my prius, as one side had come loose and was making noises. The tech who helped me completed the work in no time at all. While I waited in the lobby, all of the empoyees who passed were incredibly nice. They even had free snacks and soda in the lobby for customers. It's a little off the beaten path, just north of Foothill, but completely worth it. read more

I have used this location multiple time and have always had an outstanding experience. They are very professional and fair in pricing. I would highly recommend this location to anyone who needs body work done on their car. read more

Estimator Michael Baker is awesome. If you can, I recommend you request him to be your estimator. He is professional and compassionate. All employees of Caliber Collision are friendly and know how to get the job done right the first time. Thank you for your awesome customer service. read more

My 2020 Chevy Silverado 2500 had some damage to the hood, which was about the size of your fist. It was mostly a wear mark through the paint, caused by a motorcycle rack that came loose and my bike's handle bars rubbing on the hood, while we drove to Paso Robles. Needles to say, the estimate left me gasping. Caliber wanted to take my passenger fender off (color matching was what they wanted it for), remove the fender liner............and remove my front bumper. I was like............it's only the hood and the paint is perfect since my truck is garage kept. At first they said it would be over $2,500.00. The estimator talked to the painter, and the painter agreed with me that the fender and bumper would not have to be removed, and that they only had to remove the hood for the repair. The bill was then lowered to $2,000.00. I left there royally upset, since I was not going to go through insurance and I had been a prior customer with them before. I drove to Arcadia, and at Autosquare Collision Center, I was advised they would remove my hood, so I could keep my truck, and when all was done, I'd just drive back out and they would mount the hood back on my vehicle. Total cost $600.00. Caliber, it appears you are price gouging people and insurance company's for unnecessary work and repairs. I will gladly take my business elsewhere, where there is some honesty. read more

I just got my Mercedes E450 Coupe back from Caliber Collision in Upland. The service was Great! My Car looked like brand new again! I am very Picky when it comes to repairs and bodywork and the quality of Caliber exceeded my expectations. James the manager was very professional and friendly, I have total confidence in this state of the art facility. If you want your vehicle done right, I recommend Caliber Collision in Upland. My name is Bill Henley and I recommend Caliber Collision to all of my friends who may need work done to their vehicle. Thank you James.. read more

Caliber Collision in Upland is amazing! It's always a stressful time, having to bring your car into a collision shop for repairs, especially after a bad car accident, but this place has provided excellent service! The staff are very responsive and approachable. I want to commend and say a special thank you to Serena, who has been nothing but amazing throughout this whole process. I met her off-site, and when I found out she worked for Caliber, I told her my story and how I have been waiting for my car to be fixed for a very long time (due to COVID, production delays, shortage of practically everything, the war in Ukraine that affected shipment and production of the part my car needed, etc). She immediately took my name and number and called me the following week for an update. She has gone above and beyond to ensure that all my concerns were addressed and that I was satisfied. She also made sure to provide me with only the best service from her team. I can't thank her enough for what she and her team have done. She managed to turn such a traumatic event into a positive one! Thank you, Serena for the amazing customer service, and to Garo and your team for going the extra mile to provide such excellent service and care to my vehicle as well! read more

My car was rear ended and had minor damage to the back end. I took my car to Caliber + was greeted by friendly staff. Monica was great with questions I had and was a joy to talk to. Edwin helped me through the process by texting me to let me know where they were throughout the week. My car was fixed in a week and looked brand new again. (they even washed and vacuumed it) I needed a rental during this time + Enterprise brought the car to Caliber. I never had to go to Enterprise physically. When it was time to pick up my fixed car, all I had to was leave my rental in the parking lot and give Caliber the keys. Enterprise picks it up later. How convenient is that? They were wonderful to work with and I trust them to do work on my car(s) in the future. Did I mention they back their work for a life time? I highly recommend you use them. read more

I would highly recommend this center!! I also HIGHLY RECOMMEND you ask for Garo!! He is T H E G O A T when it comes to customer service, and not only that, he listens to you and will most DEFINITELY help you with whatever you need. GARO, MY GUY MUST GET A RAISE! Just putting it out there, hoping the manager or owner sees this message. "Manifesting it." Good people, meet good people! Not only was I satisfied with his services, he also gave me tips and some future references about my car. This guy, GARO, is the GOAT. I was really satisfied with the services he gave to my car. My car is very essential to me, I travel to work. I am a nurse and he understood what my car needs and gave me the help I needed to get this DONE! Garo, if ever you're from Upland and you need help with your vehicle! He is the one you should definitely contact!! Also, I didn't forget the kindness & hospitality those two ladies, up front. I forgot their names, I apologize for that. When I called their branch, I think her name is "Selene" not sure but it rhymes with that and the lady beside her, I totally forgot her name, but, the bottomline is . . . These three people made sure I was taken cared of!! I am very, very grateful! Also, shoutout to the mechanics who did their part as well!! I came to their branch, with lack of sleep coming from a 12hr shift + OT. I was really drowsy, and at the same time frustrated with what happened to my car and insurance who have me a hard time, but these guys made sure I get the HELP I NEED. God Bless Garo and your team!! I HOPE YOU GET THAT RAISE BRO CAUSE YOU THE GREATEST OF ALL TIME!! read more

I highly recommended this place to have your vehicle repaired. Great service from the front office to the service advisor Steve. They even provide a driver that was so nice and drove me to the car rental place. Thanks again Caliber! read more

Took my Mercedez c300 here after a fender bender. They have great customer service, no problems at all, easy transaction. Would recommend.

The process was made so simple... kudos to the team. Everyone, the office staff, estimator and technicians were fantastic! My car looks beautiful again... I'm a tough cookie and I couldn't be happier! read more

Some drunk backed into my PARKED car. His insurance paid for it, so I opted to go to this particular Caliber Collision. I have a friend that works there. I figured I'd give her the business. Not only did they take care of me, but my car came out looking better than when it went in! The staff was very cordial and pleasing to the eye...both men & women, alike. I'm not gay, but in this day & age, I'm not uncomfortable saying that. Twenty years ago, I'd have had my head held in a flushing toilet, or my body stuffed into a locker....but not today, high school football team!!! read more

Estimate was quick and easy. Prices were good. Steve made sure to text me with quick updates on the cars progress which was super nice. Car was ready when promised. Car was beautiful and clean when we came to pick it up. Check out was quick. (All covid protocols were followed also which was important to me. Masks, clean pens and plexiglass partitions. I was able to wait outside also per my request.) Would highly recommend them and will continue to bring our cars to Caliber Upland! read more