James Harris runs this Caliber Collision so well I go to Upland from Pasadena. Not to disparage the CC down the street from me. It's relational vs transactional. James took care of two cars of mine from a luxury to an old-but-true, and both were handled like they were important. Further, James treats customer as a relationship he values and wants to grow, not like all the transactional in-and-out, address AB and C and give me your money business we Al see now. He wants to make sure they caught everything, fixed it well and left the rest as good as it was before it was worked on. If they see anything new they mention it, but they aren't doing it to up-sell you to satisfy Private Equity investors. It's the best they give for you and your car! That's why I continue to do ALL my business with them. read more

This place has good reviews, but when I went, they were driving my car around and then they also damaged my vehicle and I did not receive a call and apology from anybody in this company!!!! horrible place don't bring your car here read more

Chris and the entire team at Calliber were wonderful to work with. My parked car was hit by another driver, which of course is so frustrating and just a hassle all around. However, the team at Calliber made the process so smooth and painless. They handled literally everything, including helping to coordinate my rental car. They kept me updated at every step, and returned my car cleaner than I left it. I absolutely recommend this team for any car repair needs. Thank you, Chris! read more

Took delivery of my car last week of February this year. Reached out to them March 8, 2025 because the cover of the Bose speaker on front passenger side is missing (makes me wonder what else they've forgotten to put back that is not visible). Was told they don't have it and would need to get permissions to order it. Never got any proactive updates; I had to follow up 7 times (3/11, 3/24, 4/25, 5/1, 6/28, 7/3, 7/14) . I will follow up again today. I do not recommend due to inefficient service. read more

Stopped in to get an estimate for repairs on my vehicle. I was greeted and soon as I entered, the staff was helpful, addressed my many questions and provided a thorough breakdown of the repairs. The office was clean and organized. Thank you, Upland Caliber! read more

I've had nightmare stories with other body shops in the area, but finally found a place I can recommend. Thankyou Max, for going above and beyond and making this a seamless experience from the beginning. Their quality of work was top tier and my car is as good as new and unlike other shops my car was delivered ON TIME. Heck yea! Thanks again guys! read more

Our 2.5 year-old SUV recently had a minor row with the garage door. It was in immaculate condition up to that point. Brandon was our advisor at Caliber in Upland. He was personable, helpful, and professional from first contact to the last as were the supporting staff. They fixed up the scratch and polished up the whole vehicle inside and out to look brand new and unblemished again. They did so at a very reasonable cost. I would hands down, without reservation, recommend Brandon and the whole Upland Caliber team. read more

I had a great experience getting my car serviced here. The work was done quickly and professionally, but the real standout was the guy that was taking care of me and my car, Garo. He took amazing care of my car, kept me updated, and made the whole process easy. I'll definitely be coming back to him every time. read more

I was really dreading the fixes needed for my daughter's 2025 Kia Soul after she was in a fender bender. I hadn't worked with Caliber before , but our dealer recommended them. We got hooked up with Brandon who was amazing from the start. He was very empathetic towards the situation and really made the process of repairs and dealing with insurance sooo much h easier. He was especially kind towards my daughter as she navigated the repairs, which I really appreciated as I couldn't be there for some parts. Brandon did a great job and put my fears of upsells to rest right away by using his experience to tell us what the vehicle truly needed. Everyone at the location was super professional. I hope we never are back in the position to need work , but if we are for this car or our others, I'll most certainly come back here as the value and customer service were top notch. read more

Amazing service. Excellence communication. Big shot out to Robert and the team. Will tell all about you. Thanks guys!

So happy to finally have my car back! The process was smooth, the staff was super helpful especially max, and everything went just as promised. My car looks and runs great!! Couldn't be more satisfied! Highly recommend to everyone read more

The amazing team here at Caliber has been courteous from start to finish , Max was of great help and I'll definitely refer my friends and family thank you guys read more

Great service! Brandon was super helpful and informative. I also appreciated the customer service- I had included on the paperwork that I prefer Jen, not Jennifer. It was such a small thing, but I was called Jen by every person there. It's the small details that make a customer feel cared for. This was my first car accident and repairs. Brandon took care of everything. Would highly recommend. read more

Ive taken my car to calibur countless times. I keep coming back because their body work is good and they are close to home. Recently I Had them fix my windshield though and insurance claim. I asked them not to wash the car because the service used before would leave scratches or scuffs in the paint(I have a black car). This job took longer and my Detailer wasn't around before New Year's eve to have the car washed. my guy over there said that they had their house guys now washing the cars instead of the previous service. Their house people are just as bad, probably worse. before I went to their shop, I had my car clay bar and waxed. This is how it was returned. read more

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I had an amazing experience with Caliber Collision Autobody after my accident. My driver's side door and window were damaged, and Garo Cherchian took care of everything from start to finish. He was professional, knowledgeable, and made the whole process super smooth. The work came out perfect and my car looks brand new again. Highly recommend Caliber Collision and especially Garo for anyone needing quality repair and great customer service! read more

Garo was professional, clear, and on top of every detail from the moment I dropped off my car. He kept me updated throughout the repairs and made the whole process stress-free. If you want great communication and someone who knows that they are doing Garo is the man to see! read more

Ask for Robert- he's great! He was very friendly and attentive. My car looks amazing!

I'm really impressed with the service I received from Garo at caliber collision. From the moment I walked in he was friendly, knowledgeable, and thorough. He explained the repairs in a way that was easy to understand, kept me updated throughout the process, and made sure everything was handled the right way. Excellent customer service!! Thank you Garo!! read more

Wonderful service, car came back perfect. Brandon Rios was very helpful, easy to communicate with and made sure everything went smoothly.

The team at Caliper Collision did a fantastic job brining my car back its "like new" condition. They did it very quickly and delivered on time. read more

If you're considering bringing your Mercedes here- DONT I repeat DO NOT. Horrible I mean horrible service. Car needed a "paint Job" and they cant seem to get it right. Ive taken it back 3 times and they continue to overspray jagged edges, zero quality control just bad management. Requested a call from manager who was pretty sarcastic, pretty unfortunate!!! Take your business elsewhere where you will be appreciated. read more

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Professional all the way, Fast clean very helpful with information i didn't feel like i was being ripped off i felt super comfortable!!!!!! Rebecca & Gloria they are amazing and helpful. Highly recommend!!! Best Service, read more

We ABSOLUTELY recommend this place! The first time we brought it in, due to an accident, they were very accommodating, courteous and professional! Today we went because we had a missing part on our Audi. Max Frausto installed it in no time ... and he didn't even charge us!!! Thank you Max! People like you make us have faith in human kindness!!' read more

Gloria and Rebeca are kind, resourceful, and always ready to help in anyway they can.

My husband got his truck fixed here back in May we just got it back about two weeks ago since receiving it we have dropped it off twice with issues with the steps. The step does not come down. We have tried calling to get this issue fix but Max does not give us a call back. We have tried calling all week and the receptionist says he's busy at the time and we can leave a message. Very disappointed with our service. We have little kids and I am pregnant so it has been difficult getting two little kids in and out of the truck. read more

I was recommended by my insurance to bring my car to this location to fix a minor issue, a smear just above the tire. They are really good in handling several brands of cars, most especially Mercedes-Benz. The technician that helped me out was Chris, and he was outstanding. Chris left my car brand new and shiny. Thank you once again for your service! Very much appreciate you! read more

After being rear ended Garo Cherchian and Rebeca made the process of getting my estimate as smooth as possible. I had a terrible time with the other persons insurance, but the people at caliber made me feel valued as a customer and helped me out even with the insurance situation and even rental. Absolutely easy 5 stars. read more

Steve & Caliber Collision, THANK YOU. My Chevy Traverse was involved in a accident in Upland but, my home is over a hundred miles away. Caliber soothed my anxiety ridden mind and took care of everything. They promptly called my cell and set up a time for the Towing Company to pick up my vehicle. Caliber's communication is so spot on and helpful as they kept me apprised of updates as the repair took place. Unbelievably Steve arranged for my vehicle to be transported to one of their many locations and it was just 10 minutes from my home. Thank you, Caliber Palm Desert for messaging me that my vehicle had been received and making sure I had their address and contact. Thank you Katlin (sp) for your friendly smile and professional assistance. I recommend Caliber Collision for their quality work, warranty and professionalism. read more

I couldn't be happier with the service I received from max at caliber collision. He kept me informed with the repair process and my car looks amazing. read more

100% recommended, very good service, they informed me all the time about the repair process, very good quality and many thanks to the manager Robert de la Cruz, very kind. read more

The team at Caliber Collision (Aviation Way) made this ordeal so painless. They were timely, thorough, detailed and so knowledgeable. Chris Gutierrez was the consummate professional! He explained everything in detail, called when he said he would call- I truly felt like he bent over backwards to make sure there was no detail overlooked! The only thing this team possibly could has missed was a pair of comfy slippers so I could sit back and relax!! :-)) I asked Chris why everyone couldn't be as easy and pleasant to work with as he was!! Outstanding job! Could not be happier!! read more

Need a responsive, friendly body repair shop? Need a speedy turnaround on an estimate? Don't look here. No need to visit your local dive bar or greasy spoon for a bad attitude or ornery service. Call Caliber Collision and speak to their Miss Congeniality. She'll set you straight.... How dare you expect great service and straightforward help with your wrecked car. What were you thinking??? read more

I was recently sideswiped by another vehicle and was referred to this caliber collision body shop by Mercedes-Benz of Ontario. Garo was my service advisor, and he was AMAZING. Right off the bat he was very welcoming, and was very patient with me as I had many questions. He took the time to go through the car's damages and educate me on things that might be needed to be addressed on my vehicle. This location has courteous customer service and I noticed upon picking up my vehicle that it was excellent quality work. Their team took care of everything, including contacting the insurance company so that I wouldn't have to deal with anything other than dropping off and picking up my vehicle. Garo was very prompt and informative as he kept us updated on our cars' progress. He even went above and beyond to try to get my car completed sooner than the estimated date, which allowed me to get my life back on track. I'm so grateful to have had the opportunity to work with Garo and his team. I will always come to this location for any future bodywork that I might need! read more

The service was quick and Brandon was very knowledgeable and provided excellent customer service. I am very pleased with the work done here.

Robert was super nice and communicative. He really listened to my concerns and provided me with knowledgeable answers. The car itself looks great. I was honestly surprised of how quick it was. Great service over all. Robert even touched up a small chip on my hood that was not included in my work. Honestly! Amazing work over all. I definitely will be bragging about it to everyone. read more

I again have had an outstanding experience with Caliber Collision, thanks to the exceptional help from my advisor, Anthony Estrada. From start to finish, Anthony went above and beyond to ensure the process was seamless and stress-free. His professionalism, clear communication, and genuine care made a challenging situation much easier to handle. I truly appreciate his dedication and would highly recommend Caliber Collision, especially if you have the chance to work with Anthony! I was lucky to be able to get Anthony as an advisor again! read more

Brandon Rio took care of my Honda Civic when I got in a accident, he was so helpful and sweet I was a ball of nerves , he talked me through the process and took care of me .Brandon thank you for taking care of me in my time of need! 100% professional and 200% sweet read more

Car was returned and overheated. When returned I was told there is no problem. Overheated again the next day. A specialist was called and found a part was not screwed in correctly. The AC and beep to my alarm also have not worked since the car was returned. I was told by Caliber that I would need to take to the dealership to prove they were responsible for the repair. The worst customer service ever. The dealership stated that the AC and Alarm were damaged by the accident and they will be fixing everything. Plus checking on any other damage left unfixed by Caliber. read more

3 grand for a dent on a door i was on the phone listening to this guy bs my lady, talking about replacing the whole door and cracking in the metal and how there's damage on the inside that he cant see 3 grand and the price drops if they dont have to replace things inside. lmao, these guys clearly scam people to get paid more they also took forever just to inflate the price for a quote The door in question has a cosmetic dent and paint chip Scam! read more

I went to Caliber Collision in Upland because the whole side of my car was damaged in a collision. I am so very pleased with their workmanship and their customer service. They also updated me every couple of days on the progress. I give them the highest rating! read more