My Son's car needed repairs before he goes back to college .. They fixed on time , did a great job , keep me informed about the repairs , Great customer service Great job everyone at Caliber Collision !!! read more

Missing screw on the door, paint job not quite completely finished. Straight line marked where the repair was supposed to fixed.

Had very good experience with Coliber Collision at South San Jose Located at 3517 Hillcap Ave San Jose. They do very dissent job. Staff is very professional, friendly staff. They provide transportation and make it easy for you to get back home after you drop off your car. They also would give you a ride from your home to Coliber Collision for car pick up. They also keep you updated whole time through the process of repair. Very pleased with the service they provide! Would highly recommend. read more

I was referred to Caliber Collision through my auto insurance after getting rear-ended. I was able to get an appointment the next morning thanks to Terry and was able to get my vehicle back better than it came in within three business days. Excellent craftsmanship Justin the general manager reached out and made sure my vehicle was up to par a week after drop off process was simple overall, the process was relatively stress-free. read more

Caliber Collision - Body Shops Near Me - San Jose, California

Luis was amazing and prompt in making sure my car got back into shape. Great and responsive service all around. Office admin know what they are doing and very informational. Would return at any time for body shop needs. read more

My car was hit from the back and needed a new bumper caliper was happy to help me and they were very supportive I think this is a great collision center for anyone looking to be satisfied read more

Just had my car worked on by them.kept me up to date with everything that was happening with my car.i didnt stress over leaving my car with them at all.very responsive with my questions every step of the way.would recommend them if car needs to be worked on read more

My car got vandalized but they were so quick to respond to us. I was able to get my car back in a month which is incredibly fast considering the amount of damage that was on my car. They updated us almost every single week regarding its condition. I really appreciated their honesty too about the delays which were understandable due to the current car part shortage. They even worked while they were closed to get my car finished. They're all extremely knowledgeable, helpful, and just an overall very kind team. Thank you Caliber!! read more

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From the moment I dropped off my car for repairs my experience was more than pleasant. The inside of their building is nicely maintained and even during the holidays the gals in the front decorated the area. I dealt mainly with Dana. She kept me informed of the work to be performed by text and a phone call. She sent me pics of the damages. There was some extra work that went into getting to the bottom of my cars undercarriage damage, which I appreciate they took the time until they were fully satisfied with their results and knew it was safe for me to pick up my car. Not only does that prove that they do good repair work but they also have my best interest in my safety. To me that gets 10 stars. I have car rental coverage through LM with Enterprise, which is located around the corner on Curtner Ave. Dana phoned Enterprise and within 10 minutes or so a driver was there to pick me up and take me to their Curtner location. Once my car was ready to be picked up, I drove my rental to Caliber Collision and Dana phoned Enterprise to come an pick it up. left my car rental in their parking lot and thought wow, they make this so easy and convenient. I didn't have to stress over getting a ride to and from repair shop to Enterprise. Caliber Collision is one of Liberty Mutual's preferred shops. read more

I had minor damage on my front left fender area and had an insurance claim appointment. After speaking with General Manager Justin Bliss he figured most of the damage was tire marks on the fender with minor scuffs on the plastic liner. He told me he would buff it out for free. I took the car to the back and they worked on it for less than 15 minutes and I was out. He also offered to change my plastic liner which had minor scratches if I buy the replacement part. Also, I have used them in the past in a previous claim. They always go above and beyond to satisfy the customer. Thanks Justin and Team at Caliber Collision. read more

Caliber Collision - Body Shops Near Me - San Jose, California

I would have given a 0 rating if possible. My estimate was approved and i had a drop off appointment scheduled. I got a confirmation that everything is ready for drop off. At the last minute just before dropping off they let me know my car cannot be repaired due to some misunderstanding with the insurance. Wasted a week of mine and the person who told me couldn't give me a proper reason, nor did i get any proper reason for it read more

The Caliber on Hillcap has consistently provided me with great customer service. If they don't get it right the first time, they will make it right and make you feel like the accident never happened. They're true pros. Highly recommend read more

Caliber Collision - Justin and his team worked on my m3 - Body Shops Near Me - San Jose, California

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Updated review: The managers are helpful and they fixed the original paint job that I wasn't happy with. It looks good now. They mentioned that they originally used an after market bumper which is why the paint didn't settle correctly. The office is a little bit unorganized when it comes to warranty appointments (maybe it doesn't happen often) but overall the staff is very nice. read more

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Would give 10 stars if I could I had the pleasure of working with eddy And I must say that man deserves a raise and credit For the amazing job and fast service he helps provide for his company he works for and I will never go anywhere else for help if I need it This was my 2nd time using caliber collision for body damage but a different location of there company and man I again for the 2nd time was blown away with the great customer service , quality work , and amazing communication from the staff at the hillcap location and also shout out to the mcglincy location for the work I got done the first time you guys are amazing thank you ! There front office people are also very nice and helpful and the people they have helping you thru the process as well A+ read more

I would give this location an 8/5 if I could. The staff provided impeccable customer service and did an incredible job facilitating communication via phone calls and text. I greatly appreciated their promptness, professionalism and quality of care. The staff was very knowledgeable and quick in facilitating my car repairs. I was able to leave my rental with them to be picked up by the car company. They also provided a complementary exterior car cleaning. The repairs were completed by the estimate date and they provided updates via text along the way. They also helped me coordinate having a tow pick up my car, which was able to stop by within 1-2 hours, providing text updates regarding their ETA. Overall, I had a fantastic experience with Caliber Collision on Hillcap and felt they could not have worked more seamlessly with my car insurance to provide a positive and stress free experience. read more

I just got in an accident, and right after I made a claim with my insurance I was able to get an appointment for an estimate at Caliber Collision the same day. I checked in for my appointment and Terrie was out to help me within minutes to get the estimate done for me! They even worked on my vehicle same day with repairs only taking 20 minutes since it ended up being just a polishing job! Thank you, Terrie and Justin (General Manager)! Everyone is super friendly and helpful! Quick service and outstanding customer service experience! I highly recommend this establishment. read more

Caliber did an outstanding job from both a technical and project management aspect. I was provided an estimate within hours of dropping the car. Eddie did a fantastic job ensuring that all impacted and adjacent areas were covered. He provided regular updates on the repair progress. Upon completion, I was able to pay the deductible, drop off the rental and pick up the car from Caliber within a span of a few minutes. Eddie's efficiency, attention to detail, and willingness to go the extra mile for the customer was a refreshing change from the status quo in the body shop industry. read more

My issue was with customer service I was given over the labor day weekend. I decided that the hassle and money to pay up front to have my car fixed was probably not worth it so I emailed the the generic email I was given with my reply. During the week a woman named Terrie replied to me through text from no reply number and was very curt and rude in how she responded. I have since deleted the messages so I can not quote exactly what she said but it was extremely unprofessional to the point where I regretted the entire ordeal. Long story short she aggressively told me what the consequences would be if I did not follow through with getting serviced by them. She was telling that I would have to pay for the car being taken apart and also I would need to get it towed since they would not reassemble it even though they took it apart. When I called her out on being unprofessional her attitude was basically "well I just told you the facts and since you won't change your mind I will transfer you to someone else". This was extremely rude and discouraging but being in hard place I went through with the repair. On top of that, the guy they transferred me to called me Friday afternoon around 3pm and asked if I wanted to pick the car up today. I said but what time since you still have to replace the bumper? He said oh right around closing time like 5pm. He sounded extremely unsure that they could do it by then so I just told him I can pick it up Monday. Thinking I could pick it up as soon as they opened Monday morning since he said it would be done Friday afternoon. I call them Monday morning at 730am and they told me you can come at 12pm and pick your car up. I had already taken off work to arrange this expecting my car to be ready at that time. It was a total inconvenience and waste of time. So how would I have been able to pick my car up Friday afternoon?? read more

Over the years, I have needed to get work done on my vehicles for various reasons. Whenever dealing with my insurance, I always had poor support from the staff at every shop I have taken my car. This time around, I chose caliber collision per my insurance recommendation and they were great. I'm particular was Radni, who took great care of my repairs and worked with my insurance through the process. His professional and courteous demeanor made working with this shop for the first time a breeze. In the future, so long as I still live in San Jose or close to the city, I will always choose this shop and have my work taken care of with Radni. read more

Car accidents are no fun at all. When my car got rear ended, the damages were so bad. Caliber Collision inspected my car and started the ball rolling. They gave the estimate and started the repairs almost immediately. From day one, they texted notifications of the progress of the repair and made sure my car was going to be done at promised date. As promised, they did an incredible job handling the repairs. They also have an incredible staff who took care of me like family. If you need any car repairs, go see Caliber Collision, especially ask for Eddie. The man delivers. read more

Danny is awesome! He kept in good communication with me, worked with the insurance for me, and got my car completed within a timely manner. Thank you Danny! He gets 5 stars from me! read more

Their communication and overall customer service is excellent. They communicated with me daily and finished repairing my car before expected. Thank you! read more

My repaired car looks great. My advisor, Terrie, kept me updated throughout the process, even with a little hiccup between me and my insurance company. The car was delivered on the date promised. read more

Worst body shop experience ever! Their quote was among the highest estimates we received but service was the lowest. What a contrast! When I picked up the vehicle, the items in the truck were all misplaced, a total mess.. how disappointing and unprofessional!! Will never want anything to do with them ever! read more

My experience with Caliber Collision Hillcap San Jose was a great one. ****MAJOR SHOUTOUT TO EDDIE & JUSTIN! **** My Fiat spent a month stay with them due to some unforeseen shipment delays (it's always been extremely hard to get any parts for my Fiat here in the US so I was expecting a delay) and even despite a month without my vehicle, the service team's outstanding service definitely made my experience great. Many thanks to Eddie and Justin in the service department. My service representative Eddie gave me amazing updates via text (which I thought was super cool & convenient) regarding my vehicle and was so helpful and extremely knowledgeable. Eddie is definitely a professional and his customer service goes above & beyond! Thank you again Eddie! Along with Eddie, Manager Justin was extremely helpful and really goes out of his way to make sure his clients are happy. I really appreciate Justin for coming in on his day off during Memorial Day weekend so I could pick up my vehicle. Eddie and Justin made my experience of getting my car repaired through my insurance company completely hassle free and it truly put my mind at ease knowing my car was in great hands with such professionals. Thank you again! Warmest regards, Owner of Fiat Spider! read more

Caliber Collision - May I add, that my car came back in better condition (cleaner) than when I dropped it off! Amazing service! - Body Shops Near Me - San Jose, California

I am so Happy that I used Caliber Collision in San Jose to fix my car provided by my insurance. I am so impress with there great on time with Excellent Service provide by the staff and the Manger Radni , he is a great person polite, Professional . He had done wonderful Job on my Car Thank you Radni. He has done extra favor to deliver my car at my home due to my ride issue. Beside promise to be Life warranty for all repairs done, it's real peace of mind. Thank u all at Caliber Collision I Really recommend this place for any kind of car work to be done there, very nice clean and caring people to be happy and satisfied. Thank u Radn Regards Davinder read more

My car is dropped at the shop, did all the evaluations, Robbie or Rani (not sure) and Kevin who is working on my car forgot to submit it to Geico. I dropped the car on 01/28 and today is 03/02 it is not done yet. The guy told me to call Geico to tell them that I approve for Caliber Collision to go ahead and repair, so I did, but Geico said I don't have to call them. Then, again, the parts got delayed, it's not caliber's fault I understand this The front desk, Maria (or Maya) I called to ask for the time that I can pick up the car at 9:00 AM on 03/02, she promised to call me back to let me know, now it's 3PM, she did not call me back, I have to go to the office to find out. I was there at 3:30, now they told me the car will be done at 5 or 5:30 . 5 or 5:30 I asked? However, the link is texted to my phone said the expected pick up is at 2:11PM. The picked up was on Wednesday 03/02 Everything looks good, the car is clean, they clean it, I'm satisfied until I started to drive, I realized there is something wrong with the door, the front passenger door and right rear passenger door ( the one got repaired) you can hear the wind sounds differently while driving the car. The right rear passenger door (the one got vandalized and repaired) they didn't do a good job, they push the back door too much to the front leads to the front right passenger door can't be open easily and left some scratches and sounds when you open it ( I took the video and sent to one of you guys, I hope he takes a look) so when you close all doors, and start to drive, locally okay, you wouldn't notice. On free way you started to hear noise of winds and the vibration. Is this safe? I don't know! They're still opening the store and fixing/repairing cars. The back lights are broken, it wasn't when I dropped it off otherwise, it'd be in the estimate of record, I also have the picture when I dropped it off. I think they're not gonna do anything for me, at least I speak up. This shop seems like not responsible including the Geico guy, so I'm not hoping they fix it (cause if they're doing their good job, there is not such a mistake) they're not skilled enough, they are not going to do anything, as a customer you just have to be careful to choose where to fix your car, this shop Geico recommended, I trusted Geico. And I will make it work if noone does anything. This car is bmwx4 it's expensive for me, it might not expensive compared to a lot of luxury cars out there, but it's still my car that I go to work and pay for it. You guys have no ethics of working or doing your job. I will see how are they going to do. Maybe nothing. read more

Friendly people and great service. Thanks for getting my car fixed 5 days ahead of schedule. Much appreciated!!

I got in an accident at 6am on the way to work and my car was towed to this company on the recommendation of my insurance. between friday morning and monday afternoon several things were stolen from my car including an emergency battery jump starter and a ring off my keys. DO NOT LEAVE ANYTHING VALUABLE IN YOUR CAR IF IT GETS TOWED HERE read more

Everyone gave amazing service. I was given daily updates showing the progress of my car. I was so upset when someone hit my car and worried it would never look the same. My car looks amazing- better than before! Thank you so much to everyone at Caliber! read more

My car had a bunch of scratches on the hood and the front doors. Caliber Collision seamlessly handled the coordination with my insurance company and were very helpful with the whole repair process. Their work is of great quality and I would highly recommend their services. read more

They did a great Job on my car! I would definitely recommend Caliber Collision. Thank you

I usually do not write testimonials for individuals who in reality are just doing their jobs and getting paid for it, but once in a while extra effort is needed to ensure customer satisfaction and that is the reason for my writing this letter. I had a deer strike in my 2019 E300 Mercedes and took the vehicle to Caliber Collision to have it repaired. When I was told the vehicle had been repaired and was ready for pick-up, I was dismayed to find that the repairs were not done to my satisfaction. Justin Bliss stepped in to address my concerns and noted them. The vehicle was re-scheduled for repairs once the needed parts had arrived. Justin kept in constant contact with me for the three days that my vehicle was back in for repairs. The repairs were completed on the expected date and completed with 100% satisfaction, but there's more to the story: One of my concerns after the initial repair was completed was the alignment of the front driver side headlight and the upper lamp viewing line when the headlights are viewed from inside the vehicle and looking at the upper illumination line across the illuminated object (wall, landscape, hillside). These headlights when viewed in this manor will have (from the driver's seat) an irregular upper line that is quite jagged to say the least, it is not a smooth linear line as you would expect. Justin was understanding in that this did indeed look irregular, so he set up a demo for me. As agreed, I picked up my vehicle at night so we could discuss the headlight illumination concern. Justin positioned another similar vehicle in front of a blank wall and turned on the headlights. My vehicle was then pulled up next to this vehicle and the headlight illumination was compared between the two vehicles. They were the same once repaired/corrected. The alignment issue had been corrected and Justin went above and beyond to verify that the headlights were now correctly repaired, and the irregular headlight illumination line is normal for this vehicle. I appreciative Justin taking the extra time out of his day, (it was way past 5pm on Friday at this point) to set up this demonstration. Having been in the automotive business for over 30 years, and produced several show vehicles that have won awards, I am very familiar with vehicle construction and had my doubts about the headlight illumination issue. This issue has been remedied courtesy of the demonstration. To sum this up: Not everything goes as planned in life (hitting a deer was certainly not in my plans nor the injury I'm sure the deer suffered. Unfortunately, I do not know what became of the deer as there was no safe place to pull over and check on the deer. (Hwy 17 at night in an area of construction)). It is said that the measure of a man is determined by how he handles his affairs. I would like to give Justin Bliss a shout out and give him a 10 out of 10 in representing Caliber Collision and ensuring the work that was done on my vehicle was completed to nothing less than the condition it was purchased in as a new vehicle from the Mercedes dealership. Justin, you handled your affairs with nothing less than complete professionalism! I can't say thank you enough as I truly love driving this vehicle and it once again, brings me nothing but sheer joy everytime I get behind the wheel. If you need your vehicle repaired, I highly recommend Caliber Collision located at: 3517 Hillcap Ave., SJ CA 95136, ask for Justin Bliss, 408-972-0300. read more

Caliber Collision - 2019 Mercedes E300 - Body Shops Near Me - San Jose, California

Caliber Collision is a great company, they repair my car very fast and with high quality and it really appreciate that work. Highly recommend their service! read more

After two weeks I picked my car at the body shop, what I found was a very poorly patch up paint job on the rearview mirror that looked like I could of done myself not what I expected from a professional body shop. read more

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This place doesn't return calls. I dropped my of car waiting over a week for the estimate never got it and left several messages for Linda only to find out the insurance company has also called with no return calls... read more

Car repair was great and turn around for car return was not to bad got my car fixed in 3 days they kept me informed with text messages about my vehicle I read more

This is my preferred body shop for my Mercedes S550. Linda is the most efficient honest and hard working service advisor I have ever met. She is timely honest and actually keeps her word. Twice in 12 months I had to have unexpected body work on "Sistah Big Bones". Linda was a joy to work with the first time .......so that when I had to go in a second time because an 18 wheeler hit my side view mirror I called Linda up.....she remembered me and helped me "get back to the rhythm of my life". My car looks great and I am completely satisfied. THE OFFICE STAFF is professional and courteous and gets you in an out quickly. I trust this shop. I am pleased with their work and IF I have to have body and paint work again they will be my first choice. read more

Caliber Collision - Back to the rhythm of my life! - Body Shops Near Me - San Jose, California

The team is very professional, courteous and prompt. They completed the job fast and ahead of schedule. The team at this location was incredibly accommodating to our specific situation and their quality of work was excellent. We highly recommend them for automobile body repair needs read more

I got into an accident and through Geico I picked Caliber Collision Hills Cap (it is near my house) After the drop off by towing company, Radni Arami went over the detail of what this body shop will do to my car. His manner and courtesy made me feel that I was in good hand and that my car will be ok. Unfortunately my car turned out to be a total lost and thus repair is not necessary. I came back to pick up my personal belonging and Radni came greet me and help me removed my stuffs. Overall, I can't write any survey for my Service Advisor (Radni Arami) so I just want to put in a few good words to show my appreciation read more