After my car was involved in an accident that wasn't my fault, the other driver's insurance referred me to Caliber Collision on Monterey Rd. I'm so glad they did. From the beginning, my advisor was professional, helpful, and easy to communicate with. The entire team kept me informed throughout the repair process with text updates and clear communication every step of the way. They ordered the parts quickly, stayed on schedule, and even delivered my car a day earlier than promised. They also made the rental car process incredibly easy -- I was able to leave the rental with them once my car was ready, and they coordinated directly with the rental company for pickup. Getting into an accident is stressful, but Caliber Collision made the entire experience smooth and hassle-free. Hopefully I won't need collision repairs again anytime soon, but if I do, I would absolutely return here. Great customer service, great communication, and a very efficient team. read more

All the staff are pretty cool except for one lady in the back. Not sure if she is the lead or manager. I just came to ask if they can pop the front bumper back in since they did a crappy job installing it and it's lifetime warranty. This little latina lady could just say no and i'll be ok with it but she just had a condescending tone saying something along the lines of " why are you bringing this back after it's close to being a year?" Just take your car to the caliber collision on Angela instead. Manny is much better and much more reasonable. read more

My insurance company recommended taking my car here after I was rear ended . They took my car in with rear end damage estimating about a two week repair window. Karina and her team was very knowledgeable, kept me updated via texts during the process and got it finished almost a week early. The car looked great, they washed and vacuumed it and it looks like nothing ever happened. I appreciate them turning an irritating inconvenience into a very smooth and easy to deal with process. Thank you guys! They value their works... i like how they went thru the damage and find additional damage on the reqr inner body... which i think some other body shop don't do and just rush on the repairs! Would highly recommend this body shop... read more

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A car needing repair after an accident is always traumatic and inconvenient. These folks were so easy and helpful! They communicated updates and the repair on my car was great! I would use them again but hope I don't have to!! read more

I took my 2006 Honda S2000 in for repairs on my passenger side rear quarter panel for a dent caused by a drunk driver who hit me and ran. I went through my insurance to have Caliber fix the dent & repaint the panel. When I picked up my car after the repairs were done I noticed there were some issues with clear coat over-spray & some issues with my paint after Caliber washed my car. I brought these issues up to the general manager at this Caliber location and the regional manager for Caliber, Justin, called me about my concerns and he offered to personally come down to my house and look at the issues I had with my vehicle's paint. Justin was incredibly understanding and patient and his goal was to make sure I was happy with the repairs. Justin offered to make things right by repainting part of the car at no cost to me and it came out beautiful! Let's be real, everything is crazy expensive this current economy. Business have to charge higher prices just to make a little profit and to be able to pay their workers and their bills, while consumers try to find the cheapest prices to save every penny to make ends meet; both sides have it tough. Sometimes mistakes can happen when getting repairs done - nobody's perfect, but it's how a business handles those situations when issues arise that makes or breaks them. Caliber and Justin went above and beyond to fix my issues and make things right and I couldn't be happier with their level of service. How many companies out there have a regional manager who'll take time out of their day to personally come to your house to make things right! Justin gave me exemplary customer service and he really deserves so much credit and a promotion with a big raise. Caliber does great work and they actually care about their repair quality and about customer satisfaction. Rest assured that if you take your car in for repairs at Caliber, your car will be in good hands with good people who will stand behind their work and that is priceless. Thanks Justin and thanks Caliber. read more

I recently experienced a minor accident and received a list of State Farm's partner body shops. I selected Caliber collision for my repairs based on positive reviews. Went in for my appt. I was impressed with the cleanliness of the office. I was Immediately greeted by the office manager IIlena who was welcoming & professional. The estimator Karina came out next & introduced herself with a handshake she was very professional, with the most friendly personality, polite & welcoming! She thoroughly reviewed the damages with me, addressed my concerns, and answered all my questions, ensuring I felt comfortable with the proposed repair process. I Handed keys over, signed a few documents.. The process was so smooth from there!! Karina maintained open communication throughout the repairs, providing regular updates via phone and text messages. My car was done quicker than expected. My bumper looks brand new again can't even tell I was in an accident! I am highly satisfied with my overall experience Karina is exceptional! I would definitely recommend caliber collision to family and friends. General Manager Nelly was also welcoming, and I extend my sincere gratitude to the entire team. Thank you all! read more

First class operation! Repaired a dent and scrape in my front left fender via State Farm

I unfortunately had a fender bender and needed repair. Caliber Collision was really a great company to work with. They were a repair shop recommended by my insurance and they did not disappoint. They worked with me from start to finish with the quote, bringing my car in, and getting the service done. They also work with Enterprise so that you can get a ride from their shop over to get your rental. It is really a seamless process. They kept in contact with me throughout the process. Finally - they really did a nice job on my car. It was hard to leave my baby, and to see it dinged up. They made my car look nice again. Thank you!! read more

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What a great shop! I personally dealt with Julian and the front desk, lady. And they were absolutely great. Best customer service and very thorough with follow up and communication. The shop was very clean and organized and welcoming when you walk in. And best of all they did an absolutely great job on my vehicle. It just looks perfect. I had some other dents that were Not within my claim. And Julian assisted me with getting a paintless dent removal vendor that took great care of me. I'm absolutely thrilled with how my car came out. The service I requested on my car came out better than I could have asked. I feel like they provided great value to the overall service. Just a huge shout out to Julian for his above average customer service. Thank you caliber. I would highly recommend this place again. read more

Been here a couple times to have some work done on my car, service has been fantastic every time. Most recently I went to have an airbag issue fixed, and the general manager, Nelly, explained everything as clearly as could possibly be explained. Answered every single question I had, too. This shop is so well worth a visit in your cars time of need! read more

Excellent work. Professional team. Good communication. Genuinely pleasant front office team. Easy to recommend them.

I had a very positive experience at the Caliber Collision on Monterey. Nelly who answered the phone was very friendly and quickly got me over to Julian, the service advisor. Julian was professional and exceptionally responsive and accommodating. Highly recommend! read more

10000000/10 Stars! Thanks to Anthony for quickly fixing my side mirror cover. He was fast and professional. I will definitely be back and I will recommend my friends and family to this place :) read more

Received amazing, quality customer service from Anthony & Bomero!!! We came in for a trunk quote and they fixed it on the spot . Definitely recommend them for any of your auto body repair or maintenance. Had such A great experience with them and am a very satisfied customer!! I've been driving around with tape. On my trunk for almost 2 years , not any more thanks to them !! read more

Caliber Collision - Body Shops Near Me - San Jose, California

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anthony was so helpful helped put my bumper back in place 100/10 service would definitely recommend and will be back if i have any future issues!! read more

I was in an accident where it was the other party's fault and Mercury was the insurance company handling the claim. Caliber collision was one of the preferred auto body shops, after reading reviews I felt comfortable bringing my 2012 Honda Accord to have the damage repaired. The staff - friendly, organized, communicates well, knowledgeable of the repair process The timeline - brought my car in and it was completed in a week with regular updates The experience - the staff reached out to me to set up appointments, arranged my rental car pickup and delivery making it super easy and no stress The work - can I jus say wow? By far exceeded my expectations with the quality and how they went beyond what they needed. My car was VERY used as it has scratches, paint splatter on it and was dirty (embarrassing but true) outside and in lol. They washed it all up and vacuumed it too! The price - I am not knowledgeable about car cost and repairs but it was less than $2500 on the paperwork Final thoughts - they provided me not only Mercury's guarantee of the work and quality but their own guarantee as well. I am very happy with all of it and will definitely recommend them to friends and family. read more

Caliber Collision - After - Body Shops Near Me - San Jose, California

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Highly recommend bringing your business here they have great Customer Service and definitely will take care of you.

I've been coming here for years. Even when it use to be Monterey Collision. They always have great friendly people working that are always ready to assist you. They do good quality work and I've always been satisfied read more

Sadly I come to this shop too often but extremely grateful for this team here. They always communicate and keep me updated through the entire process. Any little extra requests are always taken care of. Nelly and her team are amazing! Great customer service and quick repair times. This is the only shop I trust with my car repairs, I wish they could do every single repair work that's needed haha read more

Had a warranty issue from work done at another shop, and this place took care of it no problem. Julian was awesome--super helpful and kept me in the loop the whole time. The customer service was great, and they actually fixed the issue right. Everything was smooth and easy, and honestly, I'm thinking this might be my new go-to body shop. Definitely recommend! read more

Fast and efficient. Honest people that just want to help. Thank you to the entire team for helping get me back on the road

Nobody ever wants to visit a Body Shop, we all know that this means expense, paperwork, wrangling with Insurance, etc... So, when my wife got in a little fender-bender, I was dreading having to deal with this confusing, frustrating process... until we had a chance to work with Salvador @ Caliber Collision. Salvador & Caliber did a great job keeping us informed, worked with the Insurance Company and made sure that the work was done on time & on budget. Cannot recommend them enough. read more

I got side swiped recently and needed to get it fixed ASAP. Saw that this Caliber Collision has the highest rating. It makes sense because from the beginning, their team made this process so easy! Maria at the front desk was so helpful with all my questions each time I called. Itzia (forgive me if I spelled it wrong) made sure I knew exactly what was going on with my car. She knows what she's talking about for sure. This Caliber team offered to drop off my car because I wasn't able to pick it up before work. Fernando and Adrian delivered my car to my workplace. How cool is that? They were super kind and made sure I was happy with the final product, and I am. Lifetime warranty for the fixed parts makes it all the more worth it. Check them out! read more

Caliber Collision - Fixed and pretty - Body Shops Near Me - San Jose, California

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Amazing and friendly staff. The repair work is top notch and would highly recommend if you're looking for a repair facility. they work with numerous insurance companies and dealt with my adjuster directly to take care of payments. 5 stars! read more

I had an accident a month ago and I towed my car to Caliber because of my prior good experience with Caliber. Unfortunately Caliber was not insurance preferred repair shop and I still insist of having Caliber do the repair. Because of not being a preferred repair shop, I encountered couple of hiccups with the appraisal. But in the end it end up being a total lost which make the process even more bumpy. To keep the story short, Caliber did a tremendous job smoothen out all the bumps for me and I walked out a happy customer. If Caliber ever becomes my insurance preferred auto shop, I'll definitely go back. read more

They had very amazing service and they were very quick and very fast. They have great prices. I got auto glass repair and they were very nice and quick. read more

RiP to Rob Snow!! Back when it was Monterey Frame & Body, Rob and His Team had always handled the repairs for our vehicles and made the process seamless every time. So you can imagine my surprise when my insurance didn't pull up MFB, but instead Caliber for my most recent claim. I was skeptical. Caliber has a number of other shops in San Jose, some even closer to me than Monterey, but driving in I was reassured seeing Luis outside marking up another car for repairs. Exceptional work. Nothing's changed other than the new branding ever since the old business was sold and again my MDX returned to me good as new. Love the new text update service on top of the personal calls to keep you in the know of all things repair-related. They still got it! read more

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This place was great. The customer service was excellent and the time they got me my car back was even better. I recommend speaking with Sal for your needs. Great value. read more

Let me start off by saying that I was welcomed with excellent customer service! The staff was very trustworthy and informed me on information that I didn't know and helped me make the right decision with my vehicle. Definitely will be coming back here in the future and highly recommend this spot for everyone else as well! read more

Quick same-day service! I got lightly scraped by a car and wanted to see if it was possible to do a paint repair. Anthony was nice and helpful into seeing what can be done. Luckily, after buffering out the scratches, there were only small nicks leftover. Did not have to pay for the buffering, so that was great! I recommend going even for small scratches. read more

Thank you much Caliber Collision, you guys are great. Front front desk to worker, to especially the Service Advisor, Luis. Thank you again! So my Dad and I came here to repair his Honda Pilot. The day we went to pick up the Pilot, Luis saw my Toyota Sienna with fogged headlights so he offered me to clean it and it looks great! Makes the car looks new and clean! -Thai T. read more

Caliber Collision - Body Shops Near Me - San Jose, California

This is a go to when u need repair on your car from collision damage! Melissa on the desk and Luis who took care of my car did an amazing service! My car was done sooner than I thought. The shop also observed strict Covid protocol. Highly recommended! read more

I was very satisfied with my experience at Caliber Collision from the day I dropped off my car to the day I picked it up about a week later. I arrived at 5:15pm to drop off my car when all the employees were getting ready to close the shop. The front desk lady (I think she's the office manager) was very patient and accommodating to me. She walked me through the entire process of my insurance claim. I like how they keep me updated all the time with the repair process (thanks to Julian Chavez). The shop lobby was clean and well-organized. The staff were very nice and accommodating too. The same lady (office manager) who helped me in the beginning was the one who assisted me in preparing all the final paperwork/ invoices of the entire claims. She also explained to me thoroughly what was done to my vehicle. I got my money's worth with the quality of their work. It was overall a great experience for me. I couldn't have picked a better auto body shop to bring my car in for repairs. read more

Caliber installed my rear view mirror plastic inserts. Perfect fit and perfect service. Would recommend this collision center.

Just be aware when your signing paper work. Before going to the body shop you have to contact your insurance to let them know which one you have selected my insurance sent over the information and it was confirmed that We did not need to pay deductible because the other party did not have insurance come to the fact that when We went to go pick up the car yesterday at 5:30 they were asking for $1000 because That was are deductible which they were already informed by my insurance that I wasn't going to pay any deductible they told us that we couldn't take the car so they contacted my insurance this morning and indeed they confirmed that we were not supposed to be paying the deductible and very irresponsible from the receptionist they should get better trained. if this was mentioned to me when I dropped off my car I would've like take initiative and contact my insurance to fix this issue. Cynthia told me you're going to be paying zero dollars because your insurance is going to cover it but what a surprise we took yesterday a whole different story from when I drop off my car but I would not recommend this place to anyone and Maria was very very rude she did not go above and beyond to help us she just said that's your insurance policy she didn't bother to contact my insurance at the time because they where in the rush to close. I don't recommend this place to anyone not this location this is my experience yours might be different. read more

Serena and Eddie were the ultimate combo in my opinion! SJPD had my car classified incorrectly and Serena was all over them like a Pitbull on the Eastside until we got the story straight and my car released from Alongi Bros. Then after a friendly run down in reception I met Eddie. He was calm, cool and collected while giving me the run down and all possible options. I asked questions and he had answers about the quality work, if the car was compromised and how the money play out if I didn't want to do the repairs. I feel like I would highly recommend this place to both friends and family as they were super warm and interested. Thanks! - OG read more

This place has great customer service. Sal was very attentive and kept me updated on everything that was going on with my car. I would highly recommend for anyone that goes to this shop to ask for Sal. read more

My dad was rear-ended in a recent accident and was extremely satisfied with his experience with Caliber Collision. They were very easy to work with and did a thorough job fixing the car's bumper. read more

I Highly recommend! very good business and service! i've never had no issues here they satisfied all my needs!

My car was rear-ended while I was stopped at a stoplight. The entire rear end and trunk were crushed. I'm lucky that I wasn't more injured in the crash but the car did its part to protect me. Yay for Toyota Corollas! We picked Caliber Collision because they were on the list of preferred vendors for Farmer's Insurance. Working with a preferred vendor means less hassle and their work is guaranteed even after the work is completed. I worked with Dana and she was fantastic. She kept me up to date on the progress of the car. When we received the car back, it looked like new. Car accidents will happen, but it's great to find a place where there is compassion and great customer service. read more