Francisco and his team were amazing! The communication, professionalism and expertise were beyond expectations. Top quality all the way around. Highly recommend. read more

I've been to caliber collision before but never this location. I will never come to this location again. As a USAA member they recommend Caliber Collision and I thought that meant the company held high standards, to include customer service. The man helping me delivered my repaired vehicle with a new damage! My passenger door no longer would lock. When I notified the man helping me, he tried to make it seem like I broke it. We got into an argument in the lobby, which is wild to me that I had to even argue in the first point over something they broke. The whole process took almost a month and the communication from them was horrible with minimal updates along the way. I constantly had to call and check the status. Very exhausting and uncalled for. read more

I brought my car in for a rear end collision repair, not a huge job, but it was the repair shop my insurance company told me would handle the fix. The job took 3 weeks, delays for several days involving something about sensor calibration. I got the car back just in time for a road trip to the east coast. It was just before my departure that I noticed the clear coat on the trunk had been over sprayed and had run over the edge of the truck, pretty easy to see. Also, this is minor, but the Camry logos on the trunk, LE and HEV were put back on the car in the opposite positions that they were in before the accident. Minor, yes, attention to detail by Caliber, not so good. It's an ok place, guess I'd better go back so the mistakes can be fixed. Hopefully, not three weeks. Just inspect the repair before you leave! read more

Everyone at this place is super friendly. And to make it even better, they fixed my car sooner than the estimated time. I feel that this place is often overlooked because of how far it is from the main area. I appreciate all the help that I received from both Francisco and John. They both went above and beyond my expectations. read more

Hello, my name is Kirk and I live in Bonita, California. I had the extreme pleasure to have been served by Marco Anaya, Jr., at your San Diego South Bay location. Marco was amazing. Please share my appreciation with him. read more

Bad service, not helpful. Not customer care oriented. The receptionist was rude and the service Guy Oscar not helpful. They claimed my AAA insurance claim was not assigned to them and they will not even look at my car. They let me sat at the lobby until I asked if they will help me and the rude lady said there could not do anything for me. Soo disappointed. A. Ball read more

I want to publicly thank Francisco and Cristine with putting up with my barrage of questions. Dealing with insurance can be a headache. After having my car for almost 6 weeks, I got it back. Your patience was appreciated. There were several snafus from beginning to end, but they both were very hospitality. Thanks again for everything. I am so happy to have my car back. read more

AAA sent us here for collision work and this place is incredibly good on their work! Luis provided excellent communication on the status of my car, was washed and looks brand new! Thank you Caliber Collision so happy! read more

Caliber Collision - This side was pretty damaged and it looks brand new! - Body Shops Near Me - San Diego, California

8-24-2023 UPDATE Caliber has made things right, it's now exactly as we hoped.. I would easily given them 5 stars if it were this way the first time. But thank you for getting things right for us. So far not satisfied with my daughters front bumper repair, pick-up was 8/21/2023 and the attempted color matching was horrible. We did not accept the vehicle and I hope they do a better job. If they make this right I will rewrite this review. Till then I can't recommend this collision center. 8-22-2023 Thanks for wanting to correct this issue, I sent over an email as requested this morning. read more

I don't mind the crazy amount of rain San Diego has been getting but 'insert curse words here' the drivers. Long story short, I was rear ended and my auto insurance, USAA, recommended this place. Wow... outstanding, professional customer service. Overall, a reliable, honest shop, nuff said! I could not be happier with the results! Special thanks to Christina, Luis and Marco and everyone else involved in the repairs and painting. They even washed my vehicle. I don't know if that's a thing but I was not expecting that. I highly recommend. read more

I recently had an issue with my Lexus that was a little outside of the control of Caliber. The manager, Junior stepped up and went out his way to make sure my problem was solved completely. I commend Junior for going the extra mile. Plus they washed my car! CK read more

I strongly urge you to take your business somewhere else. I went last Friday to Caliber Collision on Manya Cir in Chula Vista. I went for an estimate on a 2019 Chev Camaro. I filled out some forms, Carlos took some pictures, and claimed that the estimate would take 2-3 days, possibly one day because there was minor damage. I have been waiting patiently for a week and still have not received an estimate. I called their office today and they claimed they have no record of my vehicle or estimate. I can expect to get the run around from the insurance company but not Caliber. What a waste of my time. This was just for an estimate, can imagine dealing with their body shop? No thanks, taking my business somewhere else. read more

My Ford Explorer 20', headlight broke bc something fell off of a work truck on the freeway bounced off the ground and smashed into my headlight ‍... Allstate scheduled me an appointment with Marco Anaya at Caliber Collision... I was VEERRYYY Verrry Happy with his OVER & BEYOND Customer Service ... he REALLY cared about getting my car fixed and ESPECIALLY not wanting to take it from me Until my New headlight was there so his technicians could install it so I wouldn't miss out at work and especially having my car to pick up my boys from school. So as soon as the part was confirmed on its way to his shop he called me to take it in and they replaced it the same day ... I really recommend This place and Especially Marco Anaya bc he cares as if your problem is his. GREAT GUY read more

This place took 2 months to get my car repaired. Poor communication and keep extending and breaking the promise dates. Don't expect them to give you the current status of your vehicle. I literally have to call them to remind them of their responsibilities. Dont take your vehicle here. read more

They made a quick turnaround on my vehicle from ordering parts, disassembly, bodywork,and reassembly. The staff was courteous and very accurate on their completion date, plus they kept me in the loop throughout the whole process. Thank you to the ladies and gents at Caliber! read more

Brought my car in with some minor stains to my paint, I was referred to Caliber Collision by my insurance. Luis was super helpful and polite, managed to fix my paint right on the spot no questions asked! Awesome place with an awesome staff highly recommended read more

My car broken into and stolen my 16 months old SUV at their car lot. It was supposedly safe and secured with chain lock. This would have been prevented if they have real surveillance camera in place and have a good management system to check car keys are secured and locked not leaving inside the car at the end of the day. I was not infomed nor filed a police report until after the day it happened. read more

I can not say enough good things about my experience with Caliber Collision. I had been in an accident and dealing with the other party's insurance company, which was horrible and just a huge hassle. I picked to have my car fixed at this shop because of other reviews I had seen. Freddy was the mechanic assigned to my car. He was absolutely amazing. He was very helpful with any questions I had and kept me updated through out the whole process via text and phone calls. Once my car was ready (which was several days earlier than expected) I was so happy with the outcome. Not only did they do the expected repairs but they also went above and beyond with general details and cleanliness of my car. I felt like I drove off in a new car. I would highly recommend to anyone and everyone! read more

Got my car transferred from the Mira Mesa shop to Chula viste after a week of waiting because they didn't have enough technicians.now I've waited for 3 months on a job that was supposed to take 3 weeks max and just got told that it'll be another 3 weeks with no promises to get my car done. read more

Caliber Collision lost my estimate, they never return phone calls, manager Luis promised to take care but he never did. Finally I ask my USAA insurance to find another place for my car repair. Definitely stay away from this place!!! read more

I was impressed by the quality of their work. Came in to fix my cars bumper & they did a great job. The paint color match is perfect. I would recommend anyone who cares about their car to come here. read more

I had damage to my rear bumper from an accident. I showed up to this local caliber collision (never been to one before) and all I can say is this service I had was beyond great. They gave me an original time estimate of about a week but the nice man who helped me, Javier Wagner, got my car back to me in a day and a half!! So grateful for his great service to me. Thank you so much. read more

Not sure about anyone else's experience with this shop but was was great. We used this particular shop by happenstance (because of insurance) and I couldn't be happier. Our point person, Mr. Luis Hernandez was fantastic to work with and ensured our vehicle was repaired to our expectations. If you need the services of a body/repair ship this is the place. Ask for Luis, great customer service! read more

I am very impressed with my first experience working with caliber collision. The staff were kind, professional, knowledgeable and honest. They carefully reviewed the damage on my vehicle with me and even uncovered damage caused by work done improperly at a previous body shop. I felt comfortable leaving my vehicle in the their hands. In addition, the vehicle was fixed in a timely manner and earlier than i expected! I appreciate the work done on my vehicle and how the staff went above and beyond to make sure that our family vehicle was taken care of well. Thank you caliber collision! read more

If I can give this place more than five stars I would the customer service is excellent! Manni Was professional and help me throughout this process. Geovanni Was very attentive and helpful He explained everything they did to the car which came out beautiful! I would recommend this place 100% and I am very picky! Thank you to the team! read more

I brought my cars here years ago when it was Sunset Auto Body. I thought okay just a name change, should be okay. Work was done well, however communication is horrible. I noticed a slight dent on the passenger side door. The advisor states "I thought you knew about it already so I didn't mention it to you". It seems more like he didn't see it until now but according to the one picture he took "you can kinda see the shadow". ummmm that's a shadow of a car next to mine! Nonetheless, not happy with the communication. Moreover, the so called advisor and manager never called me back about fixing it. The picture was inconclusive, and the whole time, the advisor was finding reasons why it preexisted.... "tapping the panel and saying "yah hear that there's filler here". I go to the driver side and replicate his tapping... ummm are your telling me that there's filler on this side too? "Well there's touch up paint here on the handle" I replied yes there's touch up paint in other areas too where there are chips. The 2 stars represent the service I received from that guy W. Not happy with him as he talks like he knows what he's talking about. . Maybe he can post a picture of the side in question . I would not take my car here again or recommend this place anymore. Not the same service! read more

Caliber did a good job with customer service. Good job Gio. Will come here for all future repairs. Thanks guys