This is to sing the praises of Caliber Collision on Florin Road. Never have I had such a remarkably positive experience dealing with any supplier on any issue as I have had with this business From my very first dealings on the phone and setting up my appointment, to the exceptional courtesy I was shown by the young lady at the front desk and all of the over the top dealings I had with Ka Thao, Caliber exceeded by expectations on every level. I appreciated the regular updates and continual communication throughout the entire process. I have already recommended you to several friends. My car has never looked better. You have a guaranteed customer for life. I'd give you 10 gold stars if I could!!!!!!! read more

I had got into a car accident! & they provided great service and kept me updated. & im Ralph was my rep and he was awesome and informative. 10/10! read more

I have used caliber before and always recommended them. I ended up at florin caliber recently and their customer service goes way beyond my expectations read more

First off my car had some minor damage from what I could see visually however they Kept me informed and in the loop the entire time the work seems fine as of now . Some parts "non important" were backordered which I didn't like. Also the gentleman told me they were cleaning the car up before I came in not sure what that really meant my car was so dirty on the outside I had to take it 2 times around to the carwash. Also I wish my step board was replaced instead of reused seemed like that could be a cheap fix to take it over the top since we replaced the actual bumper. However they did a great job and kept me informed the whole time even when they were closed for business, which I truly appreciate it. I am definitely use them again in the future. read more

My Highlander was scrapped up on side of the door and this was used for work. The team at Caliber Collision on Florin Road were amazing. I told them this car could only be out of service for 5days and they were be able to finish within 5days. When we got the car back, it looks like new again. Not only that, they were very kind to provide me with updates per my requests. I'm very thankful with their outstanding service and accommodation through out the repair process. Repair quality: 10/10 Communication: 20/10 Time of repair:20/10 Thank you so much !! read more

I just had a question because I had recently been in a car accident, and the person who answered the phone was beyond helpful. They had absolutely nothing to gain by helping me yet she took all the time in the world to explain everything. This is a place that I would trust. This is a place that my car will be at if I ever need one. Thanks you guys for the help when I really needed it. read more

Thank you Todd ,Josh , and Ms.Amber you guys are the G.O.A.T. Greatest of All Time, Calipers Collision made my Year / Day ! Will recommend definitely!! Andre read more

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Don't waste your time on this location. The second time I brought my car in for both employees are extremely rude at first I thought maybe it was a bad day but they really don't want to help you it's just another job for them . As well as the information that was given was incorrect I've gone to two other shops in it very poor customer service . Thank you Ralph Ortega for your time. I know it was hard read more

This place has outstanding customer service. Our technician KaT was excellent at keeping us informed weekly with a status of our vehicle. He took care of me during the process and ensuring I got my car back when promised. The management is extremely flexible on pricing and offering discounts upon request. I am extremely happy with the customer service and the value of the repair cost. The vehicle looks exceptional and I would recommend this place to my family/friends. read more

Solid pricing with solid service and solid people. Caliber is the place for me. Definitely would recommend this location.

Best customer service. They took care of everything from rental to communicating with the insurance company.

I will forever be a loyal Caliber customer based on the service experience I had fixing my 21' Toyota Camry. Laura was my first point of contact and handled my concerns with ease by scheduling my estimate and repairs to begin the same day! This shop has completely set the standard for service from this point forward. Josh greeted me when I arrived at the shop to drop my car off for the estimate and although they could not guarantee that the car would be fixed in a weeks time before the lease expired on August 1, Josh and the manager informed me they would try their absolute best. I had complete faith that things would work out from a timing perspective and Caliber Collision exceeded my expectations! They were even kind enough to deliver my vehicle to my home at no extra cost. I cannot thank each of you enough for your generosity and the beautiful repair job you competed on my Toyota Camry. read more

Awesome bunch of people! Great job on my car! Great customer service and attention to detail on the body work and calibrating my trunk to work with just a swipe of my foot. I forgot I even had that on my car, but they didnt. read more

Just got back from there sooooo happy after Elk Grove Toyota Service Department was getting ready to charge me hundreds of dollars for something I did not need. For something that took Caliber Collision five minutes to discover that what I thought was the problem in fact was not! So grateful to Josh, who helped me today at Caliber. Real talk. He didn't try to swindle me or nothing! Super honest service. Just needed to tweak something and, boom, we were done. Best customer care at an auto place that I have EVER had! I recommend! read more

Service here was outstanding. They were super helpful and walked me through the whole process to make sure I understood everything. They took every concern I had and made me feel heard. They were even nice enough to offer shuttle service since I wasn't able to get my rental car until day after. Super nice folks, I'll definitely be coming back if I need to. read more

The service is "Outstanding" at the Florin Rd location. Scheduling was easy Assessment of repairs was accurate and fair Body repair was restored (like new) Status updates were texted Employees were professional and helpful BONUS : They had drivers available to pick me up and take me home ! Big Thank You to Florin Caliber Team ! read more

Great customer service and workmanship. My practically brand new Subaru was hit while parked in front of my house. I called Subaru for repair but they farm out their work. The company they use had horrible reviews. I finally had to call my insurance company, USAA, cuz the driver who hit me had horrible insurance (after 3 months they were still investigating ????) and USAA recommended Caliber Collision. So grateful because they did an awesome job!! read more

Amber is the best OM! Ralph and Josh were stellar and on point! Finished car repair was flawless and completed earlier than estimated completion time. I will only take my auto body repairs to Caliber Collision on Florin Road from now on. read more

I have taken 3 different cars here and i ha e NEVER been disappointed. They do a amazing job and they are very personal Amber who works at the front desk is amazing. On all 3 occasions she has very helpful. On my 2nd time I had a issue with my rental car and she went over the top to help me get it returned. This time she has been so helpful with helping my daughter. She is the best. Thon the service advisor he has help me also on all 3 occasions. He is great on communicating with you each step of the way. I won't take my car's to anywhere else Thank you Amber, Thon and the rest of the staff for being so amazing. read more

I was in a car accident and my bumper and back bumper had horrible scratches on it and wasn't aligned correctly to my car anymore. Thank you to caliber collision who helped walked through with my insurance to get my car fixed asap. I appreciate how well they communicate with me as well as answering all questions that had. PS. Highly recommend caliber collision! read more

I recently got my car serviced and repaired here. Luis was super helpful, pleasantly funny and very charming. He made sure I understood the entire process and that I felt comfortable leaving my car in their hands. Due to the back order on part, it took some time to get every item in, however, there wasn't A SINGLE DAY I wasn't notified or updated on the status of my car. I thank you Luis for being so friendly and helpful during a time that is usually so daunting. read more

I wish I could give these guys 10 stars. Talked to Luis about getting getting something painted for my car he over delivered. I was told it would be done with in two days and it was ready the next day. Communication was on point and they didn't charge me an arm and a leg to get it done. If you ever need any body work or paint needed for your car this is the place to go. Amazing work and even better service. Luis and the whole team there need a raise! read more

Recently had to take my mother in laws car in to get serviced and had a great experience! Friendly staff and great communication!

I have bad experience with this body shop I took my daughter car to get estimates as her insurance required the original estimate 6 thousand /then they dis assembled and add more it become 9 thousand the car balance 7 thousand .to cut short they charge me when they took it apart and when I get my car back to took it to diff body shop lots of my part missing I came back many time and each time they give me what I need for my auto body part until now I'm still dealing with them cuz lots of missing part very bad body shop read more

The service was amazing the girl in the front desk was amazing she help me with everything I didn't had to do anything to get my rental and also with my car I was really satisfied they fix my car and it was ready the day they told me it was wanna be ready good communication they had amazing attitude I would give 10/10 on everything thank you caliber collision for the amazing services and great quality read more

Great shop. Very responsive and professional. Todd took great care of everything. Highly recommend this shop.

Exceptional customer service from the receptionist to the estimator! They were great in keeping me updated about the repairs to my car. They were very professional and very kind! Let's not forget, thank you for the mechanics for fixing my car! My car looks like it's brand new like I just bought it right out of the dealership. I will definitely come to this location again if I ever need another repair on my car! Thank you guys so much! read more

Richard Morris Had an accident on Super bowl sunday, Brought my car into Caliber Collison with end 7 days my car was done. Plus it looked brand new i recommended everyone to come see them, They do terrific work and they had a life time warranty, You will not be disappointed with there work read more

Thon was a helpful person he made sure everything was in excellent condition. Very pleasant atmosphere. Awesome customer service.

Highly recommend. Wonderful customer service and hassle free. They were able to get my vehicle in and out quickly.

My car's door frame came bent out when I purchased it allowing rain to drip in. The Techs were extremely professional and fixed my door frame on the spot without charge. I would highly recommend them. read more

I was involved in a minor accident and picked this business entity to give me an estimate. Although I did not mention if insurance was involved, they treated me very well. From Amber at the front desk to Luis, the estimator, nothing but quick, efficient and friendly service. Everything explained and the preliminary estimate was emailed to me. I spoke with the insurance company and they spoke with Caliber. Because of all the new cars fiberglass composition, the repair took a few days. My car was returned repaired and cleaned. Throughout the whole process, Caliber kept me apprised of repair schedule. I would recommend you take your car to them for insurance repairs or personal (reasonable prices). Jerry read more

DON'T TRUST GOOGLE RATING! The catalytic converter was stolen off my car over the holidays (2019). The car was originally taken to this body shop, but moved to another Caliber location when they couldn't do the estimate. Service: 1 stars No service was ever performed, and that is a big part of the problem. Staff: 1 stars I originally wanted to give the staff a good rating. The first person to answer my call told me that my estimate would need to be performed at a "non-drive facility", and that it would be done the next day. Well... two days later, my car was still not moved, no estimate was performed, and I'm losing my patience. The manager finally contacted me and told me the tow for my car had not yet been "approved" by me. I have no idea what he was on about, but I gave them permission on day one to tow my car to the off-site facility. In addition, they didn't explain to me that the off-site facility my car was being towed to was a different Caliber Collision Center with staff and policies that were unrelated to this facility. So, I had to start the waiting process all over again! Horrible communication! Reasons behind my rating: Extremely poor communication. Unable to keep promises made. Would I make a return visit? No. Never. Would I recommend to others? No. Stay away from here! Side note: Why are the Google ratings for this place so high?! Are Yelp reviews being deleted? That's very shady! read more

I took my vehicle here after my daughter has a little fender bender. They were very polite and had my vehicle completed ahead of schedule. The repairs look great and my car looks brand new. I am very satisfied with the results. Thank you! read more

I would highly recommend coming here, the staff is amazing! Luis was very helpful and had such amazing customer service, I am someone that dosen't know much about cars but he explained everything wonderfully and made me feel like I was at the right spot. Thank you Luis! If I ever have an issue again I will for sure be back! read more

I am insured threw progressive and let me tell you I was able to leave my car for repairs the same day when I was initially scheduled for a different day but sweet (Amber) Front receptionist was able to get my car In for the fixes. Definitely recommend this place for all your future repairs. Also I was sure I had car rental coverage but sadly didn't but again Amber was able to get me someone to give me a ride back home.Thank you caliber collision and team work for all the help. read more

10/10, great service and repair work!! Thank you to everybody for making a difficult process more easy. Really appreciate everything.

I dropped off my 2010 Lexus RX350 to fix the rear bumper. The customer service was excellent and the turnaround was amazing! I picked up the car from Jose, who was very professional. The work done to the bumper was superb! It looked like a brand new car. I couldn't be happier and will be taking all my cars to Caliber Collision. Thank you to Jose and everyone at Caliber Collision!! read more

I would like to take this time to thank the staff at Caliber Collision on Florin Rd. for restoring my car with the utmost professionalism while providing excellent customer service. I would highly recommend the services of this business. I am one happy camper!!! Thank you again!!! read more

Today Caliber Collision restored my trust in Caliber Collision. My wife was traveling alone and some trash was on the freeway which hit her car causin ghe skid plate to be semi knocked off. After another place refused to help her she went to Caliber Collision and Josh immediately went out and was able to fix the dragging skid plate within a few moments. After his quick service was done, my wife asked him how much it would be and he told her the service was free. I will definitely return to them when/if I need work on any of my cars again. read more