I recently had some unexpected damage to my bumper--possibly a hit-and-run in a parking lot--and needed it replaced and repainted. I went through my insurance's preferred shop, Caliber Collision, and from start to finish, their customer service was outstanding. From the moment I walked in, Emmanuel, the service advisor, was kind, attentive, and informative. He clearly communicated the timeline and process, which made me feel at ease. When it came time to pick up my car, however, the paint on the new bumper was noticeably off--it was a completely different shade of white and didn't match the rest of the car at all. To their credit, Emmanuel and the general manager, David, immediately acknowledged the issue. They explained the mismatch likely happened because my vehicle had been previously repainted, which made color matching more complex. Despite my insurance declining to cover the repaint, Caliber stepped up and told me they would make it right--at no additional cost to me. Emmanuel kept me informed the entire time, and we scheduled a time to bring the vehicle back in. They took special care with the new paint, using a blend technique to get the best match possible given the different tones on the car. The work took about three days, exactly as promised. When I picked up the vehicle, I was honestly blown away--the paint job looked fantastic. The match was pretty perfect, and it's clear that their painter, Freddie, is truly talented. Huge thanks also to David for his professionalism and commitment to quality, and to Emmanuel for keeping me in the loop and advocating for the best outcome. It's rare these days to see a business take responsibility and go the extra mile to ensure the customer is satisfied, especially when insurance won't cover something. Caliber Collision did just that. I'm very pleased with the results, and I would 100% recommend them to anyone who needs quality auto body repair with excellent customer service. read more

Took my 2017 Silverado here to get some damage repaired. Mike was my advisor. The entire experience was outstanding. Mike clearly explained what was needed. He kept me informed throughout the process as they found a few other issues that needed to be addressed. He called two or three times during the repair to keep me updated. The truck was done even sooner than promised. The quality of the work was top notch. Couldn't be happier with the outcome. I highly recommend Caliber Collision to anyone with a vehicle needing repair. read more

Oh HELL NO! I arrive 15 minutes early and am forced to sit in the lobby alone for another 40 minutes---your adjustor is finishing up' hell be with you shortly...another 15 minutes go by and even the receptionist gets up and leaves 4 times!!! I then announced I left my phone in the car, drove off and gave USAA an ear full. I demanded the name of another shoppe and the difference was night & day. The moment I walked in, I was greeted and given TWO bottles of water. The USAA adjustor came out, looked at my six inch CAR SCAR and asked me if I wanted to see a MAJIC TRICK? He then produced a magical cloth AND WIPED the CAR SCAR AWAY!!! I asked him how much and he said 'NO CHARGE, YOU SUFFERED ENOUGH!!!" No $500.00 deductible for you, Sir!!! Remember the sword EXCALIBUR? I am an official "EX-Caliber' customer... read more

Wish we could give 6 stars. #1, stellar in every way! David, Lionel, and staff at Caliber Collision, Iron Rock Way in Elk Grove are simply the best. Throughout the entire process, they were very professional, friendly, and kept us informed so we could make confident decisions, and despite having wrenches thrown at them by our insurance, they came through for us at every turn, in our time frame, with results that far exceeded our expectations. The value was also very reasonable. We are so grateful to them for going "above & beyond"... Thanks to their commitment to excellent service and quality work, we feel like we have a brand new car! Highly recommend! read more

I was stuck in Elk Grove coming from Vegas. I took my car in and was immediately greeted. Great service and great staff. This caliber collision is way better than my caliber collision in Vegas. read more

Got my SUV back last week and I couldn't be more pleased with Calibur Collision. When your car gets hit, it's a stressful event and they made the process stream less. They kept me informed almost every day. You wouldn't know the car was damaged.Great paint job. Taren was amazing to talk too. They wanted to make sure if I needed a rental which I declined but they would take care of all that for me. What they didn't know is this was the third time I had used them. The other two times I was out of town when the damage occurred. I am so glad my car was taken to Calibur Collision the first time and now this has been the third time on a different vehicle. Thank goodness never my fault but it's still stressful. I know reviews help, but I don't write reviewsvery often. So thank you' Calibur Collision read more

I was doing my research and I found this place for a repair on my truck at first I was doing my online research everything was same price for the services i needed at the end I decide to go with this place my technicians Mark was so knowledgeable and gave me the best prices It was lower prices than I expected, after they services my car they notified me right away I was so happy with their service. read more

Great customer service and very responsive during my difficult time. I had moved down to SoCal while my car was in the shop and Garret was very flexible with helping me getting my car back and got it to me much quicker than I expected! I had gotten a rental car to pick up my car and the front desk even offered to let me drop my rental car there and mark it as dropped off to have it picked up by them later as a special contact deal they have with rental companies. I feel very satisfied and relieved I went through this body shop! read more

Caliber Collision - Side view, broken Bumper - Body Shops Near Me - Elk Grove, California

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Five stars is too few. I went in with a relatively minor rear bumper ding in my 25-year old car. David Tosh's shop has been our go-to repair shop for over 15 years. They always do exceptional work. My rear bumper was restored to perfection.....and the car was beautifully detailed even down to polishing the headlights and taillights. The car looks better than it did fresh off the showroom floor. Perfection! Kudos to David and his exceptional crew. read more

I brought my car in through insurance claim and was told of my invoice and not paying anything towards the repair cost. When I went into go pick up the vehicle, I was thrown another price and had to front my deductible as well which I was told was waived at the initial drop off. I have receipts and everything of this place cheating me out. Don't recommend these people to the worst of the worsts. I wish I can give 0 stars because 1 star is too generous for this disgusting business read more

Woah. Received my quote today and their system would not text the code to be able to access it. Tried a dozen times, finally called the phone number on the text and Roxanna at Caliber answered. Immediately placed on hold (not a big deal), when she came back on was adamant I didn't have an estimate or quote by my last name, I finally said can you look by my vin, she said "what's the last 6" I give that to her and she starts going about how I'm wrong and it's an online estimate, I explain the challenge and said I can't even access it to know how much it is, she says "$2050" I said can you email it to me "no, it won't let me" I said then how can I go with you all if I can't even see the estimate she says "i don't know" with a total attitude. In the end I just thank her for her help. She was argumentative, incredibly rude, and unhelpful. And there is no way in hell I'll get the work done there. If their greeter is that rude I can't imagine the staff. I'll pay a little more and go to Kniesels. I hope they pull the call recording, she was awful. read more

I've been to dozen shops over the years and have met some petty decent people. But, every blue moon you come across someone that is so special that you have to acknowledge them to the universe. Those two people are Victor and the manager David from Caliber Collision. I was so frustrated with the Toyota Dealership in Elk Grove as they continued to charge me for work I should not have had to pay for. They left my brand new car front end a mess and barely hanging on. I shared my frustration and financial concern with Victor and David. They listened to me and tried to set my mind at ease. They told me they would do their best to put my front end back on my car and attempt to secure it so it no longer hangs on pins and needles. I was extremely nervous as I could only imagine how expensive it was going to be. The next day I came by to pick my car up. They explained in detail what they did and even how they had to melt some of the clips to make the front reflector strip secure. They put a great deal of time and effort into it. When I ask how much this was going to cost me, they said nothing! What!!!!!! Victor explained to David, the manager the hell I went through at Toyota and told me they just wanted to show a little compassion for all the trouble I had gone through. I swear I felt like balling like a baby right there. Who ever heard of such generosity and human compassion. I'm a customer for life and will never ever forget how these two men touched me. I've been a cop for 28 years and tried my best to treat everyone I encountered with respect and dignity'. Victor and David, you went above and beyond the call of duty and I will never forget it, nor will I ever forget you. I only hope I can pass on the same compassion to someone in need that I encountered as you passed on to me. Thank you from the bottom of my heart Victor and David. I am a customer and friend for life. read more

This is by far the best service I have encountered since we have moved out to Elk Grove. My car was hit, I contacted several other places prior to contacting Caliber Collision just to be told that they could not schedule me to come in for months out. When I contacted Caliber Collision they had me come in within a few days to evaluate the cost/repairs needed for my vehicle, right away they ordered all the parts I would need and kept me updated the entire time. After all the parts were received they repaired my car within 3 days and did an amazing job. They still follow up with me just to make sure everything is going well with my vehicle. :) I would 100% recommend this business/location (Iron Rock Way), they are professional, have excellent customer service skills ( they treated me like I was family) and their communication skills are the best! Thank you again Caliber!!! read more

Excellent service! Highly recommend. Went above and beyond my expectations. Car looks brand new.

Place is super overpriced for no reason, a simple bumper issue became something more and worth more than the whole car

Terrible terrible company, definitely do not recommend unless you want your time and money wasted! I brought in my vehicle to get the rear bumper fixed after my accident and not only did they order the wrong parts, they kept delaying completing it even when the correct parts came in and when I got my car back finally within two weeks the bumper was loose and beginning to fall off! Very cheap quality of work, extremely rude and don't know how to communicate, and their pricing is nothing near the work they do. Avoid at all costs and take your business elsewhere! read more

I was referred to use this company for an insurance claim . I am not sure who to blame but I will be writing a review for both . Between the insurance company and caliber on who does what on cars , I was told they work on Volvo's at their Elk Grove location . The service center even asked me if I had a hybrid because they don't work on those and I replied no. At around 830am on the day to take my vehicle in ( I was on the way already) I received a voicemail saying they are not certified to work on my car and I WOULD have to take it MYSELF to their Roseville location . I was like wait whose fault ? I am a busy mom of 5 , business owner , and full time teacher !!! I do not have time to play the drop off game ! I called Volvo to help because I LOVE their service department Matt is amazing ! Yet they do not do body work . Now Calibor's waiting areas was nice and bathrooms were clean, as well as the receptionist in Roseville but some kind of acclimation should of been had . The Elk Grove location should of drove the car out to their certified location themselves ! Then I had to wait for 15 minutes because Enterprise is 15-20 minutes away to come get me .. Yet the Roseville location did keep me updated while I was there and were friendly . Either way someone should of noticed the car and who is certified to work on it read more

My front end was falling off and the driver side doors were scraped bad. The folks here took great care of my car, and they kept me updated regularly. My car looks like new, and they even vacuumed inside! read more

I appreciated the service I received at Caliber Collision. The professionalism, and the quality of workmanship was outstanding. Victor E. was my contact and he was engaging and keep me informed of the repair of my car. Overall, I hope NOT to have to use Caliber Collision in the future but if I need to... I will definitely got to Caliber Collision and ask for Victor! read more

My rating is based on estimate price to repair minor damage to my vehicle. It was double compared to other auto body shops. Great customer service. read more

I was scheduled for repairs here and I canceled. It deeply concerns me that the protocol is to fix vehicles with aftermarket and used parts before dealer parts. Why would I do that to a 4 year old vehicle??? That alone would void my warranty! Not cool. Next time I will tell my insurance I want the dealer to fix my truck. Lesson learned. read more

Caliber Collision - Body Shops Near Me - Elk Grove, California

I am so lucky to have found a spot I trust and that takes care of you as a person (and not just a customer). That's why I continue to go to Caliber. My last 5 years I have been in theee car crashes. The results rang from minor body work to full on totalling of my car (none of them were mu fault). The building is clean and well maintained. The two ladies at the front desk were very pleasant and helpful and the man that helped me was very nice and informative. With in moments I was done and ready to pick up my rental. They walked me over to Enterprise and made sure I was I got what I needed. Honestly I did not know how fast they would have it out. Not only did he call me a couple more times to let me know what was going on but he exceed my expectations of communication by explaining the procedure in detail. I felt in the "loop" and never had to guess what was going on, which is very nice. I picked up my car and was on my way. I nor my friends could tell that my car was ever in any kind of accident. It looked and drove brand new. Bottom line is... Great service, great work and great communication read more

Overpriced and super shady place. Did not pike the service it was too expensive for such work.

Biggest scammers of all time. They will make a 100$ fix a 2000$ repair. Shame on this place. They will take 5-10 days to make a repair that takes 2-4 hours max. Horrible customer service as well. read more

Terrible terrible company, definitely do not recommend unless you want your time and money wasted! I brought in my vehicle to get the rear bumper fixed after my accident and not only did they order the wrong parts, they kept delaying completing it even when the correct parts came in and when I got my car back finally within two weeks the bumper was loose and beginning to fall off! Very cheap quality of work, extremely rude and don't know how to communicate, and their pricing is nothing near the work they do. Avoid at all costs and take your business elsewhere! read more

Great customer service, very responsive, and excellent quality of work. Thank you Ralf for all your help and for exceeding my expectations. I am very satisfied with the results. read more

I had an Allstate Claim and the Caliber Collision on Iron Rock Way in Elk Grove, CA was the recommended repair location. They were very professional and went above & beyond to get my car repaired flawlessly with factory parts even! They even did a little more than I had expected for the repair and paint touch up. Great staff there, such a pleasant surprise for a stressful event to get all taken care of. Thank you! read more

Had a minor traffic accident. Called them 2x to scheduled an appointment and so irresponsive. 1st time I called the gentlemen took my number and claim number but they never called back. 5 days later I called back again to get my car scheduled to be fix. The lady on the phone felt annoyed when I asked questions about their process. I then proceeded to emailed them. I have yet to receive a called from them today read more

A friend of mine was rear-ended by someone and upon their insurance company's recommendation took it to "unnamed auto body repair" shop. After almost a month of waiting, received their car and it was completely botched. I suggested they take it to Caliber in Elk Grove to fix it - he promptly called, took it to the shop and within a week had his car back, beautifully restored and on the road and now refers anyone that has the misfortune of needing their car repaired to this location. They're a gem in the industry and I would never go anywhere else. Superior customer service, talented body repair techs and will deliver or curbside serve if you need them to. The best! read more

When your car is damaged it is a very stressful time. You have insurances to deal with, possibly lacking a car and no rental.... It's extremely taxing. One thing that makes it better, is an awesome auto body shop and Calibur fits the bill! We not only got amazing service in the office, help with our insurances, constant updates but we also got stellar results when we got our car back. It was in like new condition. I couldn't believe the attention to detail! It was so awesome to get my car back, looking like nothing happened, and they warranty all their work. This gave me the piece of mind that they are confident in a job well done, and I have been very satisfied. read more

Ralph was very quick with process and kept it professional. He also gave me options on what I can do. Regardless if you choose the aftermarket parts or OEM parts. They still do a good job making it like brand new like nothing happened. So thank you very much read more

my car had some door damage that broke the lower hinge. I took it in on September 9, 2022. I have not gotten my car back yet. It has been over 3 months now. They have extended my completion date too many times to count. The representative Ralph does not provide status unless I call. I have been getting text messages telling me it's delayed repeatedly, with no call to explain. They do not order parts up front. Every time they took something apart another part is needed which takes yet more time. I have requested a manager to call me, and get no response. I believe it's a scam to milk the insurance company if everything they can get. it started around $4000 damage to nearly $20,000. Supposed to be putting my car back together this week and possibly get it Friday. I sure hope so. They had the car looking like it was in the junk yard. Filth inside the car and it had just been detailed prior to accident. I am giving 1 star because there is not a zero. Not recommendbig this place to anyone. read more

I was in my first accident, someone had hit my car, and caliber collision made it painless! They did everything they could to work with both insurance companies, called the rental car place and always kept us in the loop. They made my car look like it never happened. In fact they made it look better then before the accident. My husband and I are impressed!! read more

Just wanted to thank Dolcey for taking care of my bashed Corolla.. Her customer service skills are off the charts and she delivered as she said she will. She called me the day she said she will call and updated me on every step of getting my car back. Ask for Dolcey when you want to get your car taken care of at Caliber Collision! read more

this is the most terrible place to go. be advised that they don't behave you well, they first check my car month ago and give me appointment for today which i dropped the car but after 25 minutes I got call they can't fix the car because it is badly painted before, they keep me wait and they did not checked in the first appointment, they were supposed to clear this in the first time appointment. I lost 50 days of my time waiting for the repair and I got this message which rude and worst customer service. I am highly disappointed of their service I don't like to say negative word but they made me. read more

I went to this Caliber Collision by word of mouth. I Had an 8 am appointment for damage assessment. No one was at the counter when I waked in at 7:55. Eventually someone asked how they could help me. I said I had an appointment and the staff member seemed surprised, she asked my name and handed me a paper to fill out. Their 8:15 appointment showed up and I was still waiting. This office seemed unorganized and chaotic. The parking lot is cramped and I was almost hit by another driver when I was leaving. Plastic pieces from broken vehicles littered the lot and I was concerned for a puncture. I threw a screw in the bushes that was right next to my tire after I parked. Around 8:25am, I was finally talking to someone about my damages. Photos were taken and I was asked if I would like to wait a half hour to receive my estimate or I could get it by email today. I chose email and verified my email was correct, I had already received email from them as well. At this point, I still have no estimate a day later and I feel like my time was wasted. I am feeling nervous to use this service on my new car that was damaged by another driver and will likely go elsewhere. read more

Called a day before, received an appointment the next day. Charles was very prompt and was able to provide me updates on my vehicle accordingly. He went out of his way to make sure that my vehicle was given to me on time. With shipping issues and the ongoing pandemic, he was able to still provide an excellent service. Thanks Charles! read more

Won't work on cars older than 20 years old. My car got broken into, they were suggested by my insurance to use. I called to set up an appointment for an estimate and was told they won't work on a vehicle older than 20 years old. read more

Great service. Ralph explained everything and saved me $$$ too. Very happy. My car is nice and shiny.

Came here to get my car repair and was helped by alveen Gideon and he was such a great help! Explained the details to me so it's easy to understand.. would recommend anyone to come here for auto service! read more