Kniesel's Collision is a body shop that truly cares about quality and looks after its customers. I've had extensive repairs performed on my Rivian R1T, totaling over $50k, which took some time due to parts availability and the sheer magnitude of the work. I have nothing but positive remarks about my experience throughout this process. Steve and Adam, the manager and assistant manager of this location, have kept me apprised every step of the way, listened to all my concerns, and addressed them properly. When I asked for an adjustment post-repair, it was handled with care. One thing I especially appreciated was their willingness to let me discuss the repair process and my technical concerns with their Rivian specialist body tech, Tony. His tremendous expertise and ability to explain the factors related to the adjustments were both reassuring and very interesting to learn about. read more

I would strongly caution Tesla or EV owners before bringing their vehicle here. My Cybertruck was brought to Kniesel after a rear-end collision. Very early on, it became clear that the shop does not have the level of high-voltage (HV) EV expertise required to properly evaluate or handle a Tesla after a crash. I specifically asked whether any high-voltage diagnostics had been run to check for HV faults or crash related shutdowns. Instead of an actual HV diagnostic report, I was shown a photo of the vehicle's notification center, which immediately raised concerns. At that point, it was clear they were not trained or equipped to properly diagnose high voltage EV systems. The shop also represented the vehicle as "driveable," which later proved to be false. Two different tow companies struggled to move the vehicle, with one unable to get it out of the shop at all, and the second spending hours attempting to tow it due to the vehicle being immobilized. This directly contradicted what I was told by the shop. For a high-voltage EV like a Tesla, accuracy and proper training matter, especially when safety systems are involved. Based on my experience, I would recommend taking a Tesla or any EV directly to a Tesla Collision Center or dealership, where proper HV diagnostics and OEM procedures can be followed. read more

A few pine cones smashed my back window and left some dents on my hood and trunk (yes, seriously pine cones). I am not entirely convinced that Kniesel's didn't just replace my car with a new one--BEAUTIFUL job!! Their team was quick, communicative, and friendly. The work obviously speaks for itself too, just look at the pictures. I certainly wasn't planning on taking my car in, so it was admittedly pretty dirty inside and out when they got it. When I picked my car up today, not only was the outside stunning, but I was pleasantly surprised (and so grateful!!) that their team had beautifully cleaned/detailed the inside too. 10/10 recommend them. THANK YOU!!! read more

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Jamie was very helpful explaining all of the issues with our car from the collision that it was in. He has a great deal of patience and made us so comfortable with the process of determining if we should keep our totaled car. I appreciated Jamie and the team helping with this stressful situation. read more

Had my car here for repairs for a bumper paint job. The repair was completed quickly, but the paint match was not so great. I didn't notice this when I picked it up because it was raining. Now that I had the car for a week or so and the sun is finally appearing, I can clearly see the shade of the bumper is completely different than the rest of the car. read more

Kniesel's Collision - You can clearly see the bumper bend a much darker shade of gray. - Body Shops Near Me - Sacramento, California

Very transparent with the repairs... until the very end. Decided to drop a $600 bomb on us to get a small piece of the complete part and installed it without notifying us about this change until the day it came to pick it up. Mind you, the estimated cost was already $2600 for a small head on collision with a Toyota Tundra, which was then increased to $3200. There was no consent via text message or phone call to installing this part in additional to an increase towards payment. We were promised a final invoice of $2600. I only went through this shop because of the Geico partnership; otherwise, we would've trusted another well-owned, local third-party shop to have done the job. read more

Very professional shop. They are certified to work on Tesla cars which is why I choose them. Victor handled my car estimate and dealt directly with my insurance with a great focus on customer service. Would recommend this shop! read more

I'm writing this review not out of anger, but to help others make an informed decision when choosing a collision repair center. My experience with Kniesel's Collision - Power Inn was far from smooth, and I feel it's important to share what happened. After being rear-ended, my insurance company recommended Kniesel's since it was a certified shop nearby. I'd never been in an accident before, so I followed their advice to get the process started quickly. My vehicle was towed there on a Friday, but I wasn't told until just before they closed that they needed my Tesla key card. I dropped it off the following Monday and met with my assigned advisor, Gabriel, who assured me I'd receive an estimate by the end of the day. Unfortunately, that didn't happen. I followed up myself the next day, and it wasn't until Wednesday that any real update was given--and even then, it was directed to my father, who was listed on the policy but is not the vehicle owner. I had already introduced myself in person and made it clear that I should be the main point of contact. That message was ignored multiple times throughout this process. It continued to go downhill when I found out parts were ordered without my approval. I had explicitly told Gabriel I wasn't ready to proceed and needed time to review the estimate with my insurance. When I brought this up, I was told that both I and my father had approved the order--which was not true. I requested recordings, and after several days, they provided a call with my father that clearly showed no approval was given. Still, I was told they would only waive part of the restocking fee. It wasn't until I mentioned potential legal action that they agreed to waive the full charge. On top of this, I was also billed a disassembly fee, despite their website claiming "100% free estimates with no obligation." That felt misleading and unfair, especially after everything else. At one point, Gabriel told me I was wasting my time trying to get a second opinion, even though the cost of repairs was very close to the threshold for the vehicle being totaled. I found that comment dismissive and unprofessional, especially from someone who was supposed to be helping guide me through the repair process. I'm a full-time student and work full time, so every delay and miscommunication added unnecessary stress. What should have been a straightforward process became overwhelming due to poor communication and a lack of accountability. I've since transferred my vehicle to another shop that values transparency and treats customers with the professionalism they deserve. If you're like me and want to avoid added stress during an already difficult situation, I would recommend looking elsewhere for your repair needs. read more

This is the ONLY repair place I will take my car to!!! The staff there are very friendly and professional!! When I get my car back, it looked like I didn't even have an accident!!! read more

Came here based on my family's experience and recommendation with kniesels for accident repairs. My case was assigned to Victor and I couldn't have asked for a better person! He was detailed, professional and kept me updated on my bumper repair. He even got me OEM parts when the insurance company tried to offer after market parts. I'm giving Victor a 10/10! If you're looking for an auto repair shop, this is it! I can't say enough good things about Kniesels! read more

The worst experience I've had for the repair. Avoid this place. Had a door ding needing repair along with paint job on the roof of my tesla model s. Chose this place based on Tesla certified shop. After evaluating, it was determined that I needed a new door (passenger side front door) which had to be ordered from tesla. I'm good with that. Matt (service rep) went ahead to order and gave me a date to bring in the car which is when it is estimated for the door to arrive. Estimate time of repair 10 days (2 weeks since counting working days). It's been nearly a month now and still not done yet. Finally came to pick up the car and paid deductible after insurance paid. Came to the car to drive and noticed a bunch of error codes on the car mainly had to do with charge port. Currently sitting in waiting room getting that taken care of. Shouldn't the car be fully inspected before telling customer to come and pick up the car. The only thing Matt had said was sorry and that they are doing their best. If this was their best, I will seriously question when they are not at their best. Reconsider before choosing this place. I haven't even seen the quality of the work. After waiting for about an hr, Matt and another rep came to tell me that they are unable to fix it today and will need to do some hard reboot overnight. Needless to say, it was a waste of my time coming for nothing. On top of that, I don't even know when I will get the car back . Frustrating experience. read more

Had my truck worked on here, and have had previous cars done as well. Gabe was my primary contact and he was good, Katie at the front desk was amazing. But, I'm really frustrated with how my truck came back to me. It was "detailed" by their team. There's wax smear marks on the new part that was installed, my windows have streaks and smears everywhere, my rims look like crap, my hood of my truck had dirt scraped across it, there's watermarks and drip marks. So, sure, the panel they repainted looks good (kudos to paint team), but the rest of the truck got treated like garbage and now I'm paying for their mistake and to get it detailed correctly. Overall, moderate experience at best. It did not WOW me, that's for sure. read more

This place is amazing. Super professional, efficient, and communicative staff. My car had front end damage and the completed work is flawless in such a short timely manner. Victor Lee was so helpful to sources OEM parts and kept me updated through the process of repairs! read more

Kniesel's on PowerInn Road is the best body repair shop in town. My rep Victor Lee not only displayed world class customer service, he went over and beyond to assist me in anything and everything that I needed. Victor kept me informed/updated of every little detail of each step my vehicle went through. He even took it up a notch, not only did he assist with insurance questions he made a great effort to assit me with my car rental, as I was having car issues with the rental i received. Victor is very knowlegable, very kind, and very helpful and I will only be taking my vehicle Kniesels. I rate Mr. Lee and his great work a solid 100% 10+!!Great job to Victor & his team at Kniesels on Power Inn Road in Sacramento, I love my vehicles results. THANK YOU!! read more

So I came down here because my trim cover had came off and looking online I read that they had a lot of good reviews. I made an appointment got there n checked in. The lady said it was gonna be a few minutes. Then 15 minutes went by. I asked her how much longer since it was just me and another gentleman, and he had said that he was already being helped. So she told me she was sorry because she forgot that I was sitting right there. Another 15 minutes went by nothing happened. I asked her again. She goes oh let me get somebody. I totally forget. Which really did irritate me because I'm sitting right there!!! I said OK 30 minutes of waiting was irritating, but the fact that she forgot about me, and I was sitting right in the front!!! Then finally some guy came out, he checked out my car. He told me that he had to takeoff my whole front bumper to fix a small trim cover . Btw I have a Nissan Sentra and the trim cover is where my so-called fog lights are supposed to go so it could've been snapped back in. He gave me an estimate of $2500. Telling me that without taking the whole front bumper on, they wouldn't be able to fix the trim cover because he had to snap it back in with tools. I told him no thank you that was fine. So I got back online and I found a different place and I went to this different place, I paid $100 for him to take the side piece of my bumper off, fix the dent and put my trim cover back on. I get it a lot of people would go there because they have really good reviews and they're big named company but also taking advantage of people and lying to them about how much something is really gonna cost isn't a good thing either but whoever wants to go there that's good for them me I'm glad I went somewhere else. read more

drop off my Tesla bender fender only kKniesel call me come picked up 3 still cant even fix the problem not just cant fix but look worst than before fix so I give Kniesel negative read more

I've been to Kneisels in the past and would have given them 5 stars. But between supply chain problems and a rotating staff, I pretty much got left out to dry. My adjustor, Igor, left Kneisels but no one told me this. I had no knowledge of my status. I got an appointment to have my trunk replaced (someone rear ended me) for SIX weeks after the initial adjustment. Why so long? Supply chain and short staffed, I was told. So imagine my surprise when I FINALLY took the car in and was told they didn't have the part. It was another 8 days before it was fixed. The repair itself was good, but the experience was less so. read more

Have had my work done here a few times and the entire staff is quick to serve and deliver. Highly recommend to family and friends.

Unknown person dinged my new 2122 Camry and Kniesel's Collision repaired my car-you can't tell that it ever was damaged! Kate & Javier were friendly, knowledgeable and professional. Kate helped coordinate my car rental & car insurance claim. The areas inside & outside were clean and you felt safe. Wi-fi & password, and water were available if you had to wait in the waiting area. Javier kept me updated on the progress of my car repair; he explained everything that was done and was able to answer my questions. I feel like a valued customer and definitely will recommend Kniesel's Collision. read more

Victor Lee is great! He got my car back to me earlier in perfect condition and delivered it as well himself! He goes out of his way to provide excellent service read more

My car was damaged by another car. I have a Tesla model Y their insurance paid for the damages kniesels got me in on a Monday morning and i received my car back on a Friday evening. Easy experience they even had the rental picked up for me. Not a lot of places work on teslas but this experience with the shop was great. read more

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I had someone hit my parked car and so I reported it to my insurance company and they gave me a few options for shops that they work with. I chose Kniesel's Collision on Power Inn since it was the closest to me. Honestly the best decision I could have made. First, it was super easy to get an appointment for an estimate. I just filled out their contact form on the website and they emailed me basically next day for an appointment the following Monday. I emailed on a Thursday night and they responded on Friday. The estimate did not take long, Adam was the one that helped me out, originally he said it could take up to 7 days, depending if the panel would come out the way he wanted it to. Then said appointments for the actual job may be 3 weeks out. I speak to the front desk, and she gets me in 2 weeks instead of 3. When dropping my car off and confirming with my insurance that I have rental car coverage, Kniesel's collision has an agreement with Enterprise, so Enterpirse picked me up down the street at Kniesel's to pick up my rental car! So convenient for those who need a car and have no one to take them place to place! My car was done in 3 days instead of 7 days as originally scheduled. When Adam called and told me my car was ready, it wouldn't be ready till 4pm on a Friday and I had no way of picking up the car as I had to work at 3pm. To my surprise, and absolute amazement, Adam said to let him know where my work was and he would drive my car to me and pick up the rental for Enterprise so they can pick it up from Kniesel's location. It helped a lot to avoid extra charges and stress! I would recommend Kniesel's Collision on Power Inn to others any day! I'm so happy I chose them! I even heard someone in the lobby room saying they brought someone else there because they know the work this place does!! And I cannot agree more!!! read more

I'm giving a HUGE shout out to Kniesel's on Power Inn ... they restored my Camry to a beautiful condition.. I was so destroyed when my car was smashed but Javier took excellent care of me his customer service was above and beyond he took time to listen to me I was kept updated. My car is beautiful I'm so happy!! If you need a collision center go straight to Kniesel's on power Inn I can't say enough thank you so much read more

Kniesel's Collision - After restoring - Body Shops Near Me - Sacramento, California

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I had a very pleasant experience at Kniesels Collision. Staff was courteous especially Victor Lee. He kept me updated about my repairs and truck was ready when he said it would be. Besides a stellar repair the truck came back washed inside and out. Fair prices and good people. read more

The ONLY reason I'm giving them three stars is because of their Team who actually does the laboring. The work they did on my car was phenomenal and I'd recommend quality of their service. However their customer service department needs work. I was recommended through my insurance company after someone vandalized my car. They estimate the work way below the deductible, which was less than my deductible,but when I mentioned paying the expense out of pocket, they now want to charge over $1000 dollars for the same repair. Highway robbery! read more

Hi Steve or Rebecca It really took you guys over 4 months to have a proper professional respond back. That is a pathetic level of customer service, I have already email back to the upper management and reach out with a respond after see this post to issue which name was involved and yet there is "NO" reply back. Once again I stand by my words, do NOT do business with this company, all talk and no actions. They won't meet due date line of what they promise. Save the headache and money, take your business else where. read more

Kniseles's collison center is a wonderful place for auto repairs. They took great care of my Honda CRV, it took a while to get the parts which was totally out of their hands. Victor kept in contact with me as we waited for the parts. My car was repaired in 2 days with great results. I am very pleased with their service and the price was great. I am going to make sure to recommend them to all of my friends. Thanks again for all the hard work and caring. Tricia read more

I was "T-boned" in my 4 door Jeep Wrangler in January of 2020 at the intersection of K Street and Alhambra Blvd. A woman in an SUV ran a red light and plowed into the right front passenger side. I had my Jeep towed to Kniesel's Collision on Power Inn. Why? They are the best that's why! I have been relying on their expertise and attention to detail for over ten years now. I have had the pleasure of always working with Victor who guides me through the process from beginning to end. The damage to my Jeep was almost $15,000.00! I was hit so hard the impact bent and creased the frame. I was floored to say the least. I am very happy to say that Kniesel's Collision came through once again. A big "THANK YOU" to all the staff at Kniesel's Collision. Especially Victor. You are awesome!!! read more

Kniesel's Collision - Body Shops Near Me - Sacramento, California

Overall, we had a good experience at this Kniesels. I called with an issue we may have been able to get covered under warranty, but we just didn't' want to hassle with that or the dealership. Every single person I spoke with out this went out of their way to make sure we were saving money where we could, which was really nice and reassuring. They even gave me a few tips to see if we could solve our problem at home, but alas we had to bring it in. The team in the Power Inn location were also so nice and helpful and friendly and made the process as smooth as possible, and really what more can you ask for? In the end they gave us a "worst case scenario" quote, and ended up fixing the car for about 1/3 of that, which was obviously a super happy surprise. The ONLY down side was that we dropped our car off on a Friday morning and were told we'd have it back by Tuesday. We didn't get it till the following Friday. It seemed like there was some issues with ordering the part, which was frustrating. Even with that hiccup, I'd go back. Just be sure to pad your turn around time just in case. read more

You wrote a review for Kniesel's Collision - Natomas 14 hours ago 12/2/2021 Got a dent in my left fender. Needed new fender and it painted. Received a estimate for $2,983.61. Labour alone was around two thousand. Pre and post scan of was electrical was altogether $224.  Where is the electrical in a fender. Also misc. 245 dollars... So glad I have a brain and I am a woman read more

I was very happy with the work that was performed on my truck. They had great communication and the Estimator representative (Shawn) was nice. Overall we had a great experience and we will definitely recommend this shop to all our family And friends. read more

Very precise when over and above. I was very satisfied how they did the work like if it had never been damaged. Victor was very respectful and polite. Victor lee was very clear in precise as to what what's gonna be done read more

Very impressive work and had my car ready in 1 day! Thank you Kniesel's Collision and Javier for your service. Highly recommend this body shop. They also fixed a skirt molding piece on my other car for free!! Very Awesome. read more

Kniesel's Collision - Body Shops Near Me - Sacramento, California

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Great experience. Javier was my main point of contact and was wonderful. He kept me up to date on everything. He was friendly and professional. My car looks great, too. I would definitely recommend Kniesel's and Javier. They exceeded my expectations. read more

Extremely professional, Joe was great to work with! I hope to not have to return soon, but if another accident occurs, I'm glad these guys are around. read more

When my Tesla needed a major repair after an accident, I had so much anxiety at how the repair process would be. I heard so many horror stories about it from the forum that I dreaded having to go through it myself. But the staff at Kniesel's was very professional and awesome that they were able to fix the car in 6 weeks, worked smoothly with my insurance, and made the experience easy for me and stress free. Special shout out to Adam who not only updated me regularly and returned calls promptly, he also delivered my car safely in my garage, remotely opened while I was out of the country. Excellent customer service! I highly recommend. read more

I had gone to another repair center before coming here and was not impressed, at all. I found Kniesel's and gave them a little try. I was beyond impressed. Just the lobby alone is so much more nice than any other car shop waiting area I've been in, more like a hotel lobby to be honest. But the lobby is not where this ends, the customer service is next level! I am sorry I do not remember the lovely day woman at the front but she was very friendly and helpful. Also, last but not least, Matt R. this is the man. He treated me like family and made me feel more than just a customer. I had surgery a few days after dropping off my car. This man, Matt R. called to check on me, that's it. He didn't even mention my car but asked if I needed anything, like not even car related! I thought customer service was dead but it's just hiding out at Kniesel's. Thank you everyone for all that you did for my car, truly above and beyond! read more

Victor was amazing! Great personality, excellent service. He replaced my right front end, front under carriage and right front fender under carriage. He kept me informed through every part of the process. I could not be any happier with him. Thanks so much! read more

My new car got rear end last week and I recently bought the car in February. Victor did a wonderful job at fixing it and making it look like new again. He is professional and actually finished the repairs one day early. Thank you so much. I would definitely recommend to friends and family. read more

I picked up my vehicle yesterday it came out like new. I want to personally thank Victor Lee for his professionalism and great service. I will be back and recommend to both family and friends..Ty. read more