Great service! Felt like a valued customer with the care and treatment I received. Kurt Root is the man. Open communication and frequent updates as things progressed. read more

This was the absolute best experience that I've ever had. The service was impeccable the staff are very friendly,professional and kind. Bryan was my service advisor and he went over and above to make sure that everything was right. Thank you! read more

Kurt is the man! He is very honest about your estimate, straight forward and to the point! I highly recommend this spot!

My car looked awesome. To be honest it looked better than I anticipated. Ryan was very communicative during the process and it actually was estimated fairly and didn't take too much time. They will be repairing my door soon to my 2014 Hyundai lol...my front end looks great. It was broken from flying object from another vehicle read more

Caliber Collision and their amazing staff went above and beyond to make this difficult time seamless and stress-free. Our car came out looking better than before our unfortunate accident. Glad we had them on our side and really appreciate all that they did for our family car. Hopefully never have to come back, but it would be our pleasure to work with them again. Keep up the stellar work Jason, Lincoln, and Rosie! read more

I brought my vehicle in for replacement of the grill. The work service and completion time was tough notch. My representative was professional and polite at all times and delivered beyond Expectations. I would definitely recommend this facility. read more

I took my car over to Caliber for an estimate for a repair of my right front fender. The front desk staff were very nice but the tech who did the estimate was cold and withnan attitude from the start. Once he heard that I was sent by AAA I could tell is interest in doing the job was not there. He barely spoke to me during his during 5 to 10 minute evaluation of my vehicle. He told me that they would not repair my vehicle due the need for more painting and they could not warrenty the work. When I said that this was a waste of my time he said yes it was. He said that he would complete the estimate and send it to my insurance company. I walked out before the estimate was ready out of disgust. I went to another shop the next day and got great service and their was a higher than Calibers but they went through every item and reason on their estimate. They confirmed my thoughts that they sent low ball estimate to my insurance company. In which my adjuster tried to get me to take a check and end the claim. Do not waste your time with this place!!! read more

I have been coming here for years and will continue to return. Got in accident in early October. My suspension and axel was bent. My tire completely leaning upward. Door didn't open properly. Dings, dents, paint messed up. My car was in bad shape. Caliber has come in clutch. Kurt took care of me and communicated progress throughout the entire process. Customer service was excellent, repair exceeded my expectations, and the timing of the repair reasonable. Once again Caliber has exceeded expectations! I highly recommend Caliber and Kurt. read more

Caliber Collision - Repair - Body Shops Near Me - Rancho Cucamonga, California

Thank you Vanessa and Bryan for your Excellent Customer Service, being fast peace, multi task, friendly, helpful leaded to have a Flawless Experience at your location. Two Thumbs up for you Two and The Team behind you. Excellent Culture Values. read more

Frank was Amazing! Provided excellent customer service and responded to all my questions. And when I picked up my car he explained what was done and the lifetime warranty on everything that was done! And the cherry on top was, CarWise was great text messaging service with a progress update of my car! It was alike tracking my food order but with my car! When picking up my car was a breeze! Maria assisted me and was so polite as I came in a few minutes before closing! Great customer service and a definite referral to others! I also recommend using Enterprise in rancho off of Foothill. Mina took excellent care of me! And drop off was literally down the street from Caliber. read more

I feel so fortunate that I was able to leave my car at this location for a whole month to be repaired. The customer service from Maria at the front desk was exceptional. She was so kind, professional, and helpful. Which we all know is truly rare these days. She even offered my little ones a snack while we waited. On the service end, Chris was excellent in communicating updates with me throughout the repair. He was professional and even was able to arrange a ride for me to get my rental. I will never go anywhere else for repairs. Thank you, Caliber Collision, Rancho Cucamonga! read more

Great experience! They were prompt, our smashed backend is no longer smashed, and the detail wash was beautiful! The customer service from the ladies at the desk was wonderful! They offered us drinks and food while waiting and were very helpful. Thanks for the great experience! read more

Great service nice job fixing my bumper I took away one star because of the delay but they even returned my rental highly recommended read more

Unfortunately this is the second time I had to bring my car to Caliber for separate incidents. And this Caliber specifically. There is a Caliber closer to my house , but they did such a great job last time, they are the only shop I trust to touch my car. The staff is so friendly and accommodating, especially Erika and Vanessa at the front desk. Erika went the extra mile for me, and did me a huge favor. The excellent customer service will keep me coming back here if I have the unfortunate circumstances to need my auto repaired. read more

Alex and the team at Caliber Collision were incredible from start to finish! Every person that we worked with was kind and helpful. Alex kept me updated through the entire process and was even able to get the car repaired several days early. The workmanship was top notch too! read more

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Great service from Jorge Bailey ! My 2013 Toyota Camry looks brand new! Customer Service is awesome they never miss a call and the call back time is very fast. They kept in contact the entire process which took about a month. Consistent updates through the process I am very satisfied and will be keeping a good relationship with the company for any further repairs ! read more

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Took my Jeep here at thanksgiving time and now it's January 16 and it's still not done, never coming back here, it's not my problem if they have problems, ridiculous to say the least, don't waste your time here like I'm doing. read more

They have a sister shop that brought it where my mom dropped it off with no additional fee and if you were to need a rental they'll gladly call a rental for you. Vanessa was very great. 10/10 read more

Very satisfied with the repairs done to my Camaro. Wes and the staff are very professional and knowledgeable. Wes found out my vehicle was a graduation present and went out of his way to ensure it was done on time. This means allot, this store operates at a high caliber! Recommend to anyone, you will not be disappointed. Thanks again my friend Wes. read more

My Subaru needed body work and my experience was terrific,Kurt explained what they needed to do and how long it would take to get the parts needed and the repair work done. when it was finished he arranged for the rented car to be picked up and did all the paperwork so I could just drive away! It made a bad experience into one without stress. and my Subaru looks great! read more

The service was very friendly but they claimed they couldn't work on my car because it had an aftermarket seat and aftermarket suspension and none of their techs could fit in the car. I had a Corbeau bucket seat and 2" lowering springs on the car. I weigh 250 lbs and am 5'9" tall so I'm not exactly a small guy. Seemed like they just didn't want to work on it for some reason. read more

The lady,Vanessa at the front desk was very friendly and professional. As a senior citizen,I felt very relaxed and comfortable. I am glad I came here to get the issue resolved. By the way,I came to help a relative to translate. He had a broken taillight that need replaced. The advisor was very helpful and took care of the problem with professionalism. He explained to us everything very thoroughly,made me felt that we were in good hands. On the day of the installation,we were surprised that they took such a short time to replace the taillight. Thank you Caliber and thank you Vanessa for our good experience. read more

This is not my first review, yelp will not allow me to post multiple, but I offer the following update which absolutely the same experience I have had in my previous visits to this location. I am never let down at Caliber Rancho Cucamonga. Joe the general manager overseen my unique situation personally and made sure that we had complete satisfaction from start to finish. I can not recommend enough. From the friendly front desk staff, the thoroughness of estimates, work completion timelines, everything is so smooth with regular updates through each step of the process. I sincerely appreciate all of the hard work! read more

Great and friendly customer service. After my accident they were very helpful. Would definitely recommend coming here in the bad chance that you've had an accident. They take good care of their customers read more

Caliber Collision - Car repair shop. - Body Shops Near Me - Rancho Cucamonga, California

Jakelin and Maria provided an exceptional customer service. You should definitely look out for them if you are able to go to the Rancho Cucamonga Caliber Collision center. Thank you. read more

Came here to get my 2020 corolla hybrid bumper fixed, after I accidentally backed into a stationary object (not my proudest moment, but I'd still like to think I'm still an above average driver). Had my triple a insurance also in on it as well. Took it down there, got it looked at and waited for the estimate to be sent to me. That intitial process was about less that 10 minutes in total. It was really an easy process. Got a call several days after the inspection of how much it'll cost. And they kept to the price too, fortunately my insurance covered most of it and I just had to pay my deductible. I took it in on a tuesday, I hoped it would be ready by thursday night because I needed it for work on friday, but it wasen't ready until friday evening. Because of covid 19 they are closed on the weekends. but it was really cool that the advisor handling my case Jakelin, made an exception and was there on saturday for a couple hours so that I could go and pick my car up, which is really nice. It was really nice too that they would text you at least once a day if not more times throughout the day, giving you updates as to the approximate day your car would be ready. The actual job looks really good. I can't even tell its a different bumper, well... minus the big hole and dent in the old bumper.... The color matched up amazingly. I had even asked them to touch up the front passenger side since I kinda dinged it running into a log while parking up in Lake Arrowhead (again... not my finest moment in regards to driving...), and they did!! Granted they didnt remove the dents but colored it, so the dents dont look too bad. They even vacuumed the inside of the car. The floors, the seats, and the trunk, and they even washed it!! Which I wasen't expecting, so that was a really nice surprise. They even have free water and sodas in a fridge that are complimentary. They even have a popcorn machine that is currently not in use d/t Covid 19 precautions. As a front line worker, they offered a promotion in march and april to pay up to $500 for the deductible. So i asked about it, knowing full well its no longer april, and Jakelin said she would see what she could do for me. I wasen't expecting anything to transpire from that since it clearly said, April, but she/they even gave me a $100 visa gift card!!! I'm like, that's really nice, you didn't have to but you did anyways. Nothing but positives about this place. Job gets done. They do a great job. They keep you informed throughout the process. They are extremely professional. And they go above and beyond what is necessary!! Hopefully I dont have to see you guys every again, but knowing that people drive crazy, and at times I make misktakes too... I'm sure I'm going to be here again, which I don't mind, minus the actual loss of time and money, because everything else was great!! Thanks again!! read more

My car needed a wheel well liner and front bottom guard. Pete and Wes were able to get me in same day. Thank you for your speedy and professional service. -Steve read more

My vehicle was slightly damaged after a small fender bender. The rear bumper cracked and had scratches. The rear taillight was also chipped. So after filing a claim with my insurance, we scheduled an appointment with Caliber Collision. My husband and I dropped my car off on Wednesday evening and they told us it would be ready to pick up on Monday. Every day I would receive a text message from Caliber Collision informing me of the process and each time, it stated that my car would be ready on Monday June 8th. When Monday June 8th came, I received a text message in the afternoon saying my car would be ready at 5:00PM and to give them a call to confirm we were coming so that they would have my car washed. We called to confirm we would be there between 5-5:30PM. At 4PM, we received a called from Eddie stating that my car WOULD NOT BE READY after all because the taillight didn't fit. This was a bummer because I was anticipating on driving my car to get to work on Tuesday so I had to drive my husband's car instead. My car was ready the next day (Tuesday) so it wasn't much of a delay. The ladies at the front desk were always prompt to greet us. If it wasn't for the miscommunication about when my car would be ready, they would have received a 5 star review, but overall I was pretty pleased with the overall experience and the work they did on my car. 105/100 Reviews for 2015 read more

Caliber Collision - Lobby - Body Shops Near Me - Rancho Cucamonga, California

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I was sent here through my insurance after an accident and I had the pleasure of speaking with Pete. He was super helpful, honest and talked me through everything. I was updated about my car when needed and he answered all of my questions. Highly recommend this place, everyone is welcoming and friendly!! read more

Caliber Collision did an amazing job fixing the damage on my driver door. They worked well with the insurance company of the driver that hit me and made the experience uncompicated. They kept me updated daily as to the state of my car and the repairs. They did an excellent job restoring my Jeep Grand Cherokee. If your vehicle is damaged this is the best place to get it repaired. Maria and Jackie were excellent in meeting my needs and answering my questions. I highly recommend this automotive repair shop. Thank you Caliber Collison for making my Jeep look great! read more

Hello, My name is Deborah. I am writing this Yelp to show my appreciation of how Caliber Collision took the time to make my body shop experience there, wonderful. I called around town looking for autobody shops. I needed to know, if the repair shop worked on electric vehicles and if they provided transportation back to my home. I spoke with a nice young lady named Jacqueline at the front desk. Jacqueline was extremely helpful. So, I decided to use Caliber Collision on 9th street in Rancho Cucamonga CA. The day I dropped off my car, I was greeted by two service advisors, Pete Campos and Ryan. Wow, they took care of everything. Pete suggested that I wait inside the office, grab some coffee or water, because the rain was really coming down. I checked in the car and Richard provide a safe ride to my resident. I am so happy I chose Caliber Collision. They offered great customer service, a good customer environment, professionalism, and a feeling that they truly cared about repairing my vehicle.Thank You. In closing, a special thanks goes out to Pete Campos, Ryan and Richard for your fantastic customer service. I will definitely use their services again for autobody repairs. I would give the shop a solid Five Stars. read more

Been to caliber collision on previous occasions. First time to this location. I have to say the service is very consistent. All locations are always very hospitable. The team in this location Rancho was excellent. Very friendly and helpful on top of that the location looks very clean and professional. I was offered a drink 3 different times by 3 team members wow! Amazing. They make you feel at home. The wait was very fast they attended to me in a timely manner and were able to get me out quickly. I hope after getting my car repaired I never have to come back ( no one ever wants to return haha) but if I do I will definitely only consider Caliber Collision. Great service and work. Keep it up. 5 stars all the way. I will definitely recommend anyone who needs car repairs to call them. read more

A simple rear end turned into a freaking nightmare when my engine also seized because of manufacture defect. JORGE was wonderful to work with and especially patient since this whole fiasco took 3 months to resolve. Not only did they advocate for me when the dealership tried to pass off the work but Jorge was in constant contact with me about updates for my vehicle. Fantastic service guys! read more

Brought my truck in for auto body work. I had a great experience with Vanessa and Erica. They were both helpful and made the process simple. Thanks to the both of them. read more

I was glad to take my car here when I saw the ratings about quick turnaround, but considering my car is still there and when it was set for pickup I called them to find out that now it's gonna be another week without them even letting me know! So they'll have my car for almost 2 months. I probably wouldn't use them as my first choice in the future!! read more

I would give 6 stars if I could. Downloaded Yelp just to leave this review. Brent was awesome in helping us out, super friendly and easygoing guy! I dropped off a part to get color matched on Wednesday, came in Thursday and got that part and another one mounted in less than 15 minutes. The service at this location highly exceeded my expectations, very satisfied with how they treated me down at Caliber. read more

Just recently got my car repaired here and I could not be happier. The staff is extraordinarily friendly and welcoming! When I dropped my vehicle off, they gave me a ride home and even picked me up when my car was finished. Jacky took care of my car and honestly, you can't even tell where the damage used to be. I am so grateful to Jacky and her team of extremely professional people. If I ever need body work done again, you can bet that I'll go nowhere else but here. If you're looking for a place that'll bring your car back to pre-accident condition, look no further. Ask for Jacky and I guarantee you will not be disappointed. read more

Caliber Collision - Body Shops Near Me - Rancho Cucamonga, California

I had taken my car there and had great service. If you get Kurt he will take great care of you.

This body shop went Above & Beyond for me. The estimated time for my car to be fixed was around a week & he somehow managed to get my car back to me in five days. They provide daily updates on my car while it was being worked on. Never going to any other body shop again read more

Right from the start, we we're taken care of. We received an estimate for the rear quarter panel and a schedule to complete the repair. Bianca kept us informed on the repairs and the adjusted schedule, which was completed ahead of schedule. Highly recommend Caliber Collision for your repair. read more