Mr Bryan Romero who specializes in fixing/repairing the cars provided me with outstanding customer service from the beginning until the end and the prices were unbeatable. Misses Carrera returned my calls promptly and answered all my questions and provided excellent customer service as well. A+ read more

truck looks amazing, it was in a difficult area but they came through, highly recommend

Had a appointment for 11am and somehow could not make it on time, we got here and they made us wait quite a bit. The assigned representative Kurt came out saying I was interrupting him during lunch. He was not very helpful and actually told me he could not fix my dent! I was like what!? Apparently you can not fix a problem if you already have another problem on the car door! Really don't know why his attitude, probably because I interrupted his lunch. Taking the car to another body shop that can fix the problem and will be posting a review of the shop as well. Meanwhile will never use this company again, not me my friends or my family. Date of visit: September 2024 Do Not recommend read more

Caliber Collision - Body Shops Near Me - Rancho Cucamonga, California

11/10 Service. The Front Staff was so kind for both of My Visits. Lobby is Clean and Welcoming. They have a Water Machine, Coffee, and TV. Seats were Spacious and Comfortable. My Service Advisor was Alex Gallardo, I would Highly Recommend getting Help by Alex. He made the Entire Process so Smooth. Explained Everything so Well. Was so Helpful and Informative. I hope not to ever get into an Accident again. But if I ever do. I'm coming back for Alex and the Service at Caliber Collision. They did an incredible job! The Car looks Brand New Again. Took them like then 2 Weeks. Very Fast Service. And they even text you a play by play of the Car Status and Service. They Finished a Day before the Estimated Date. Communication is Key. And hard for find Great Customer Service nowadays. I hit the Jackpot with this Location. Before I life. They even mentioned that I have a Life Time Guarantee on My Car for anything that they fixed. If it don't hold up, to come back to them. Thank you Caliber Collision. read more

Called caliber on January 15, 2026 and spoke with Jacqueline O. and she was very patient. She listened to everything. I said she didn't interrupt but the fantastic thing about all of this was I didn't have to talk with any answering AI service which would make me jump through a bunch of hoops just to talk to a real person so I already feel good that my car will be taken care of and I'm already a huge fan of caliber because the service is impeccable and it's greatly appreciated. I can't wait to get my car fixed here. I know so far it's been perfect with her helping me and being so kind so I can't imagine anything else,but 5 Star Service would be the outcome so Thank You Caliber. read more

Their auto glass department is a joke. I took my car here in August for a windshield repair and all was well until Fontana got the windy season. My molding/frame flew off as I was driving and they don't want to cover it. Guess what, it never flew off prior to them working on it. I speak to the manager and he claims there's no one above him and no corporate number. Highly doubt that, you're literally JUST a manager there is always someone above you. I continue to ask him for a number and he hangs up as if I was cussing at him. I found the corporate number myself no need. read more

I highly recommend caliber collision in Rancho Cucamonga. Julie, the associate I worked with was fantastic. She's very personable and clearly knows what she's doing. She Kept me up to date on the progress and they even have my car finished ahead of schedule. My car looks like I had never been in an accident. read more

Excellent customer from Jasmin and Bianca who follow through all of our request! Very knowledgeable and professional responded back in a timely manner! Thank you Eric for also helping me !! Excellent team!! can't get better than this!! They even deliver my daughter car at our house thank you to the manager who delivered very nice guy! I had taken my card In the past many years ago and never had a problem then and now ! read more

DO NOT take your car here. My vehicle was sent to this Caliber Collision after being hit by a semi, and what I went through with this location was nothing short of a nightmare. Yes, the work was done in about two and a half weeks--but it was horrible, rushed, and filled with lies. The spoiler was installed incorrectly it was literally lifting off. I brought it back several times, and each time they swore they removed and reinstalled it properly. That was a complete lie. The last time they just added some glue on it and hoped I wouldn't notice. Not only did they do poor work, they actively tried to cover it up. (This cause paint damage) The paint job? Awful. It wasn't buffed out correctly, and the bumper has paint peeling off like it was done in someone's backyard. (This was corrected at another caliber collision, which have also zero integrity) There was also a casing around the rearview mirror that needed to be fixed. They told me it was taken care of yet when I got my car back, the part was literally sitting on the passenger-side floor. What a joke. On top of that, my back seat was filthy like someone had been sitting in it regularly with dirty clothes. I NEVER have anyone in my back seat, and barely anyone in the passenger seat, so I know this mess came from their shop. Disgusting and disrespectful. And every time I brought my car back for corrections, they refused to offer me a rental saying it would be "more of a hassle" for me because of paperwork. What kind of excuse is that? They just didn't want to deal with it. Out of desperation, I even went to another Caliber Collision hoping for better treatment and results and got the same runaround and more lies. It's clear this isn't just a one-location problem this company has a serious integrity issue. Sloppy work, zero accountability, dishonest staff, and no customer service. I've never felt so disrespected or scammed. Save yourself the stress and frustration, go anywhere else. read more

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I had a small scratch on my left side mirror, and service advisor Alex Gallardo was very kind to repair it efficiently and free of charge as a courtesy of Caliber Collisions (since it was just a little scratch). Not only that, but he explained the whole process of how to repair it and what tools to use as he did it. I really appreciate his kindness and time, as he was able to repair it in under a half hour. Thank you Alex and Caliber Collisions for your service and expertise! read more

I was helped by Kurt. He was so amazing to work with he would keep me updated on everything and in a timely manner. Best thing is he got my car fixed in less than a week! So grateful! read more

I have came to the Caliber Collision now for the second time. I would have to say......... customer service is always AWESOME!. ERIC helped me before and is helping me once again. He's very informational and always has the best answers. Woohoo ERIC for being sooo personable. That is why I returned back Great customer service through the entire process read more

Caliber Collision - Body Shops Near Me - Rancho Cucamonga, California

Never again! Had my car towed in after a collision with an object lying in the road damaged the front bumper cover. All the car needed was a new bumper cover and some paint work. That's a job that should have run about $2,000, but the estimate they turned in to my insurance co. that was bloated with an additional $8,000 in unrelated and unnecessary repairs. What should have been a $2k job turned into a $10k job and my insurance company totaled the car! Caliber also refused outright to provide a copy of the estimate to me when requested which is required by law. From the moment I signed the paperwork and walked out of the shop I was cut out of the loop and nobody wanted to talk to me. I handled all the unpleasantness with my insurance company yesterday and had the car towed to another body shop where, as I type this, it's getting a replacement bumper and paint for $2,100 which was ALL IT NEEDED IN THE FIRST PLACE! Now I'm forced to deal with a salvage titled car and DMV bureaucracy. Never again will I walk into another Caliber Collision and you can bet the Bureau of Automotive Repair is going to hear about this. *Update* 1/16/26. Yesterday, I had a very cordial conversation with Antonio, general manager at this location. Thank you for that Antonio. I worked as an automotive service writer/estimator for nearly ten years and Antonio's idea of how things should be done and mine are miles apart. The two main areas of contention here are the catalytic converters and the subframe which Caliber recommended for replacement. The cats were recommended because they had scratches on them; not because they failed, but because they had scratches. We examined the photos in Antonio's office and clearly scratches can be seen on the exhaust pipes downstream from the cats, but there are none on the cats themselves. There is no check engine light on or any other reason to suspect the cats suffered damage. In my experience superficial scratches are not a sufficient reason for replacing any part of an exhaust system and should not have been recommended. The second bone of contention is the subframe. There is damage to the subframe. I already knew about it. The damage comes from an incident with a very large rock in the road about ten years ago. I had my lead mechanic at the time check it out and he said the right-side cat was badly damaged and would have to be replaced, which we did. The dent in the subframe looked "iffy". He ran the car up on the alignment rack to check it out and the wheel alignment fell into spec perfectly fine so we didn't worry about it. There has never been a problem with the wheel alignment on the car. It runs straight and tire wear has been perfectly normal all these years. The wheels on the car are placed in a staggered arrangement which means they can't be rotated as a part of normal maintenance and as such abnormal tire wear would become apparent very quickly. If the subframe was a problem I would have replaced it long ago. The final bone of contention is that I was never given the opportunity to take the car to another shop for a second opinion. Caliber submitted the estimate to the insurance company and based on that estimate the insurance company totaled the car before I even knew what was happening. I never saw the estimate until after the fact when my insurance company provided a copy and from start to finish I had no voice in the process whatsoever even though it's my damned car. Who is right and who is wrong here? I'll leave that to the court of public opinion to decide. read more

It's been almost 30 days since turning in supporting documentation to this location on a plan refund regarding this location throwing away my rear license. Once my car was repaired, they happened to forgot to mention to my car insurance they throw away my license plate. This location swapped my front plate to the rear and expected this was ok. They promise to reimburse the fee to get a new tag and reimburse my new license plates. Turn in my receipts still awaiting my refund. This location lacks the common courtesy to keep me abreast of the reimbursement. I call, they keep saying the general manager is not in every single time. This is not how you conduct business. As of right now, I have still not received any reimbursements. read more

Caliber Collision Center in Rancho Cucamonga is the Best Collision center in the city. They kept me informed every step of the way from drop off through finish. My wife was very unhappy with the collision (hit and run) and was worried that the car would total. However the manager Wes Edwards and Service Advisor Julie were excellent to deal with. The car was done earlier than expected and looks like the accident never happened. I will recommend with family and friends. read more

Caliber Collision - After - Body Shops Near Me - Rancho Cucamonga, California

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Super pleased with our recent experience at Caliber Collision. Friendly service with great communication. However, while the quality of workmanship is good, we had a small issue that we needed our car to be returned for them to fix/adjust. In a nutshell, when we picked up our car, the repair was not totally complete as stated. We unfortunately did not realize this until we got home. Turned around and came back, for a service tech to recheck and quick fix. Why wasn't the car and repairs inspected prior to release and pick up, who knows. The final product looks great though... read more

*If you are looking to work with skeevy, dishonest people, then this is the place for you!* I wish I would have read through ALL the reviews before choosing this location. The few reviews I skimmed through seemed promising so I decided to take my car in. Upon arriving to the collision center, they had a huge sign in their front lobby bribing customers with a $5 Starbucks gift card after leaving a 5 star review (pic included). Pretty sure this is against Yelp rules... Moving on to the fun part. The service advisor I was assigned to was Beau, who is ironically their Assistant GM. After doing a visual inspection of my vehicle, he explained that most of the damage seemed to be "cosmetic" and an easy fix. He gave me an estimated pick up date and advised he'd be touching base with me on a weekly basis with updates on my vehicle. I received a text from him the first Tuesday after dropping my vehicle off and never heard from him again. After 1-2 weeks of no updates, I reached out and Beau had advised that they found more damages on my vehicle and was pending an answer from my insurance (which was a lie). I spoke with my adjuster who expressed that she had never spoken with Beau and that my vehicle had been considered a total loss. I chose to keep my vehicle as the damages were repairable. I stopped by the collision center to pick up my vehicle and Beau had informed me that the mechanics had taken my car apart for inspection and would not be able to put my car back together. MY VEHICLE WAS DRIVABLE WHEN I DROPPED IT OFF AND IN PIECES WHEN I WENT TO GO PICK IT UP. He refused to put my vehicle back together so I had to call for a tow, which was an additional expense and inconvenience. He also made numerous negative and condescending comments regarding my decision of keeping my vehicle stating it was "a bad idea" etc etc. I was able to take my vehicle somewhere else and now have my vehicle back and running in its original condition. SAVE YOURSELF THE HEADACHE AND GO SOMEWHERE ELSE!!! read more

Caliber Collision - Body Shops Near Me - Rancho Cucamonga, California

Caliber Collison in 9th street Rancho Cucamonga is the Best. Thank to Alex, my car is good again, the service and work are excellent and satisfying. read more

Pretty disappointed, I made an appt to get an estimate for some damage that occurred to my daughter in laws vehicle 10 am 1/29/25. When I got there the receptionist was very nice, however they could not find my information ( and he made an effort to check) when he could not find it - he said who is the insurance company- I told him - and he said "with this company, there customers are drop and go" I asked - don't I get an estimate for the work before you start? Then something about, that company writes their own estimates. I tried to say - back up - I made an appointment to get an estimate for the repair. Then he says the work order or claim hasn't been set up yet and I'll need to come back..... what? Well can I just get an estimate? ( we did contact the claims adjuster and we discussed I was going to go out and get an estimate- the insurance company did offer a referral to there affiliate repair shops which I thanked them but stated I had a shop I've had repeated business with. I was told , ok please send us the estimate as soon as you can.) I did explain this to the receptionist, but again I was told - that insurance company doesn't work that way - what?? I now realized I'm hitting a wall and this was turning out to be a waste of time I went "almost" across the street - without an appointment- walked in said I'm looking for an estimate, can someone accommodate a walk-in. Within moments, nice guy comes out - I tell him my insurance company info - I tell him how I explained- I was going out to get an estimate for the repair - he says great, let's get you an estimate- took my insurance info, he says "we have a good relationship with your insurance company" - got back with me by day end with an estimate of the cost and the repair time - had my deductible info already and we made an appointment to drop off the car. ( I will update this review of the experience with this new ((to me) repair facility. I did go back into my car records and I can confirm I've been a repeat customer of Caliber Collision back to 1997, unfortunately - I'm not sure anymore. Like everyone our days can be busy - appointments are necessary and both you and the business understand time is valuable - "but" the reality is, businesses change, the people you look for no longer work at the location, business is driven by technology with times, company policies and customer care and critical problem solving don't fit into the nice box when a hiccup arises. I'm just one little guy - so no one at caliber is going to miss me because I'm gone. But it really is a shame. read more

I highly recommend 9th St in Ranch Cucamonga Caliber Collision. A year or so ago, when my car was rear ended, their service was professionally done exceeding the estimated completion estimate. So of course I went back to them when I had a long scrape on my trunk. Thinking I would need the trunk repainted, I saved up for a costly repair. Kurt asked me to have a seat, took my keys (I assumed for the estimate) and 10 minutes later brought out my car completely fixed! Thank you Caliber Collision for always exceeding my expectations with your friendly, professional service. Jacqui read more

Very surprised to see how highly rated this place is, considering the quality of work they produce, but that could mean people aren't attentive to the work done on their cars. I brought my car in as a recommendation by my insurance, that was my mistake. My car was involved in a front-end accident which meant I was in for a new hood, bumper, fenders, and intake. Attached are photos of the car before the accident and after the repair. What I noticed were gaps due to misalignments between panels. While it doesn't seem like much, these grew to become bigger gaps over time. It may seem like a small thing to nitpick at, but when a repair costs thousands, I think we as the customers are justified to do so. When I bought up my issues with the shop, they told me the gaps were within spec, meaning that was the best they could do (the bare minimum to pass insurance inspection). Disappointing. Not only did the shop use after-market parts, but they also used bad ones such as the MAF sensor that was replaced on my intake. This caused fuel injection problems for my car later which I had another shop fix, simply, by replacing the sensor with the OEM one. Makes me wonder why Caliber didn't use OEM parts to begin with when this was all being paid for by insurance anyways. I saw a lot of reviews about the service here, I will agree, the people there are nice, but I'm not sure what kind of cookies they're feeding everyone to overlook the work that is being done. I understand that a repair may not make the car look brand new again, but I expected a higher quality of work and effort. A lot of this could've been done better had they used OEM parts as my bumper turned out to be aftermarket as well. read more

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Do not take your car here they won't fix it correctly and will blame everything on you. I took my girlfriends car here August 2024 and I'm still dealing with problems till this day March 2025 The first time they said the car was ready for pickup hood was not lined up and tire was wrong size Second time we had to go back just days later because alignment was super off and car was making a noise Third time we had to go back the paint was chipped on the front bumper and car was making the same loud noise they kept the car for a week and said they couldn't replicate the noise they said it'll take 1 day took 1 week I come back a forth time to show them the noise again they hear it and they say oh okay drop it off with no rental car even though I've missed work multiple times for this car. Finally I came today and now they say the ball joints are messed up but they aren't fixing it that it's our fault even though we expressed our concern the first day we picked it up So now I have my girlfriend driving a messed up car everyday to work because they will not fix the car for the mistakes they have made. Charged the insurance 11k made our insurance go up and we are now left with a car that I hate. I didn't wanna make a bad review but I have no choice I'll just fix the car myself and have to waste more money. read more

So incredibly unethical I went in and I said I need a quote if I'm gonna get this fixed, and if it was out of pocket, they said that the quote would be different if it was through insurance or out-of-pocket, which I find an ethical because it should be the same price with insurance or without insurance. This is why insurances are so high because it's body shops like them. Waste of time. read more

I took my car in to Caliber Collusion in Rancho for a minor fender repair. While I appreciated their promptness and professionalism, I was extremely disappointed to find chipped paint that was not there upon dropping off. The reason for my disappointment is that I had specifically chosen this shop for their reputation for quality workmanship, and unfortunately, this experience fell short of my expectations. When I spoke to the person in charge of my vehicle repairs she stated that the pressure washer they used to wash it may have chipped it off. I hope that the Rancho location will take this feedback constructively and improve their processes to ensure that future customers do not encounter similar issues. read more

Caliber Collision - Body Shops Near Me - Rancho Cucamonga, California

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I love this place. They took care of my car issues. Very prompt and very dependable. Alex took care of of all my repair problem and he was a top notch. read more

Julie was my service rep and really went out of her way to make sure I was satisfied with replacing my F250 tailgate. She went above and beyond my expectations. I'm completely satisfied with the work done. Thank you! read more

So they ask me to contact them and I did through their site. I received a email the next day asking for details of the shop I used so I gave them photos of the final bill showing the location and the repairs made to my vehicle. Surprisingly not one reply from them after giving them the info they asked for. I decided to email them again and ask if they were looking into my claim and still no response. Is this the kind of place you want to bring your vehicle to? I highly recommend you find another bodyshop who stands by their work. I know my family and friends will never use Caliber Collision again. They are the worst! read more

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LADIES BEWARE!!! Do NOT come to this shop. They failed to repair my car 4 TIMES in a row. They failed to repair my car 8/21, 8/29, 9/19, & 10/10. I was quoted 4 days, they took 2 months. MY CAR IS STILL NOT FIXED!!! MY SERVICE ADVISOR ALSO TOLD ME CALIBER COLLISION DOESN'T HAVE CUSTOMER SERVICE. THE CAR NEVER LEFT THEIR POSSESSION 8/13-10/10. THEY ALSO DAMAGED MY BRAND NEW 2022 HONDA CR-V IN SO MANY DIFFERENT AREAS THAT WEREN'T RELATED TO THE ACCIDENT. It all started with an inaccurate receipt/estimate stating Non-OEM parts when I made it clear OEM parts were NON-NEGOTIABLE when I paid the deductible. The 1st time I was contacted my car is ready it looked like how I dropped it off. Bryan was my service advisor, he called me a liar the 2nd time he told me to pick it up & yelled at me trying to intimidate me to take my car home with damaged OEM parts installed, new damage to my car from the shop, misaligned front bumper, & a damaged impact bar. I had photos as proof the car wasn't fixed & was pointing it out with my finger to him & he still tried to make me seem like the "problem". He gaslighted me for 30 minutes straight in their parking lot. I then left the car with him once again to be repaired properly. After Bryan failed to repair my car I asked Weston the General Manager to help get my car repaired for the 3rd time. Weston ignored about everything I asked for & addressed 1 out of 9 issues. He also avoided all contact with me entirely via phone & in person when it was time for my 3rd pickup of the car on 9/19 so I never met him even though he promised to have all my concerns addressed. I got my deductible back & my car had so much new damage from being in Caliber Collisions possession since I dropped it off on 8/13. I then left the car again on 9/19, & this time the Regional Manager Michael stepped in. I was hopeful at first to actually have my car repaired FINALLY, but he proved himself to be just as unprofessional, disrespectful, non-communicative, negligent, careless, & deceitful. Michael contacted me for pickup on 10/10. The car still sustained new damage from the shop under his supervision, & the repairs were of poor quality. It only took 1 month since I left with my car 10/10 & the front bumper is already misaligned with many other issues unrelated to the accident. I was actually trying to have my car repaired again but Michael backed out of plans to allow me to have my car *actually* repaired for the 5th time. He is purposefully making it inconvenient & only wants to communicate via phone so that nothing is documented. He doesn't respond to my emails knowing my car isn't repaired. This is ongoing, nothing has been resolved since 8/13/24. I have about 42+ photos of Caliber Collisions faulty repairs & damage they caused to my car from 8/13-10/10 at their shop. I have about 8 different email threads with their employees trying to get my car REPAIRED PROPERLY. My email threads date back to 9/2/24. It's not in Caliber Collision's interest that I left an honest review about the treatment I've received, denial of their customer service existing, and failure of repair to my vehicle FOUR TIMES for the general public to see. But I am doing myself & everyone else a favor. Caliber Collision has disrespected me, humiliated me, belittled me, intimidated me, ignored me, gaslighted me, name-called me, and lied to me. This business has failed at all aspects related to their essential duty to repair my vehicle & to deliver excellent customer service. People from Caliber Collision who are aware of this are Bryan, Weston, Destini (Office Manager who is the only good employee here), Gregory (Vice President of Caliber Collision), & Michael (Regional Manager). I HAVE BEEN ASKING FOR THE CEO'S EMAIL ADDRESS & Michael has been hesitant to share it with me via email. I already emailed you Community Manager. Also confirmed EVERYTHING HAPPENED HERE AT RANCHO CUCAMONGA LOCATION. read more

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We have used Caliber Collision 9490 E. 9th St. in Rancho Cucamonga 91730 4 times 4 different vehicles.Their customer service & quality of work is beyond outstanding. They are on the list of State Farm certified auto/truck body repair shops. BRYAN is the service Manager & he's great! Thnx, Mike S. Honda Insight 11/7/24 read more

Alot of people are fooled even with a bullshit life time warranty not gurantee check the the difference they use used parts in many cases get the piece of a junk yard they sand it down and paint it & they charge you or insurance for new item always ask for the itemized detail shop report ask for the proof of purchase of your piece they replaced & they will use every excuse not 2 show you. read more

Do not take your car here. They will scam your insurance and leave you with a broken car. I brought my car here August 2024 and have been coming back every month since. When I first picked up the car the steering wheel was crooked. They gave it an alignment. Not too long later I came back because the paint came off and my car was making a noise from where it got hit and again the alignment. I spoke to the new manager Antonio and he avoids the problems and wants to make it the customer's fault. The car has only ran 4k miles since there is no reason for me to need an alignment every month when I never hit anything. Antonio inspected my car and let me know that they are not willing to replace the parts they put to begin with. When they say they will redo anything they have worked on it is a lie. The lifetime warranty is only for the paint they do not want to work on anything else. Save yourself and go somewhere else this place will waste your time. They do not care about the quality of their work. read more

Excellent Service. Caliber Collision at 9490 E 9th Street, Rancho Cucamonga is AWESOME! They treated me like royalty. The Customer Service Representative, Erika Barragan, is top notch. She is very knowledgeable, kind and patient. Erika answered all my questions. The next person who helped me is Bianca Rubio, the Service Advisor. She spent a lot of time explaining the extent of damage to my car and what my next steps would be. I felt completely taken care of. The whole team here at Caliber are fantastic! This is a reputable, honest and upstanding business. Caliber gets ALL A+'s. Thank you, DebraJoy read more

My car was hit from the front and Caliber did an amazing job restoring my Toyota Highlander. Looks brand new and I'm grateful for their help and their work on my car. read more

This location is not customer Friendly. I went in after being rear ended and Kurt was not professional at all and making unnecessary and rude comments. Questioning the damage that happened to my car and dismissing my claims. He made comments on how old my car was and whether or not the insurance "would buy it" Excuse me!!! I didn't choose to be rear ended. Ended up telling me the shop won't work on my car due to "Prior Damage". So you won't work on cars that have prior scrapes on a bumper??? Save yourself time, go to a different location Arrow and Upland location are better!! read more

I am so grateful to the staff. Staff was very kind very honest and finished the job on the date they had first said. Kept me updated and did a wonderful job. My car looks good as new and I'm so glad. read more

If I could give 10 stars I would! Fixed my car super quick and efficiently. Coming in you are greeted my a friendly receptionist who is quick to help you with whatever questions or concerns you may have. Pete in particular was stupendous! He went over the changes that my car underwent, was prompt in answering questions I had, and also his customer service and knowledge was impeccable. I thank this business for taking care of my vehicle and highly recommend this place if you need your car fixed. read more

On 12/19/22 I was involved in a hit and run incident with my girlfriend in the passenger seat when a semi truck hit a tree and the tree fell on top of my front bumper and damaged the whole entire front of my vehicle / windshield in Ontario. I had my car towed to this location and the women at the front desk did not look happy to see me walk in. All 3 of them looked at me with flat affect and didn't even greet me as I walked in the store. My girlfriend and I were pretty traumatized still from the accident and were having a hard time thinking straight. The lady (Vanessa) who helped us out was very unprofessional and just wanted to get us through the paperwork. After explaining what happened to us during our accident (because none of them even asked) she responded very sarcastically saying "oh wow, that sounds like a crazy story." And proceeded with the paperwork. The lack of sympathy is mind blowing. To top it all off, when my tow truck driver walked in to hand the keys over to them. Vanessa was very very happy to see him. They appear to be close friends. Smiling and winking at each other, dabbing each other up, cracking jokes. Borderline flirting in front of my girlfriend and I. As the tow truck driver is about to leave, Vanessa offers him drinks and snacks and tells him to help himself to anything he needs or wants. Then, proceeds to complete our paperwork, returning to her flat affect and unprofessional demeanor. Once our paperwork is complete you would think she would offer us (the customer) drinks and snacks like she did the tow truck driver, but she didn't. We just left mind blown at the experience. 1/16/23 just picked up the vehicle and the repair shop did a great job. No complaints on that end. The women at the front desk need additional training on professionalism. If they had been somewhat decent at their job I would give caliber collision a 5 star review. Flirting with tow truck drivers is unacceptable behavior. read more

The only reason I am giving this place a 1 star is because you can't give anything lower. To say I'm upset and disappointed with the work at this location is an understatement. We took my son's car to Caliber Collision in December after he was involved in an accident. First thing is after a very long delay and updates as to why it taking so long, our service person promised car would be done on March 11, 2021. I told my son that the car he has been waiting to get back was finally going to be completed and to call on March 11th to see what time he could go pick it up. He walks in with a disappointed look on his face and tell me he just called and they said it was going to take another week. I say, "that's impossible! I talked to the service rep last Friday, she told me it would be ready this Friday for sure!" I call this person extremely upset and I get a, I'm really sorry, I thought it would be ready but it's going to take another week." Really! What! Then why would you say it's definitely going to be ready on this date? So another week goes by and the car is finally able to be picked up just as they are closing on that Friday. He picks up the car and he and my wife see a dent in the drivers door that was not there before. They point it out to the service person who has so far poorly handled this entire experience. She tells my wife that they have a person who could come out to our house and fix it. That was it, no follow-up afterwards, no call, no contact. I finally send her an email and she tell me that she will check with their person to see if he does house calls. Why on earth would you tell us that you have a person who can come to our house to fix it if you did not know if that was the case? So, my son is diving his car and he keeps hearing a banging sound under the hood. He checks under the hood and realizes what the banging is from. They have not secured the battery! The battery is simply sitting in the tray unsecured! So every time he turns a corner or accelerates or brakes, the battery is banging off of everything it can. He showed it to a mechanic and was told the positive terminal banging on the metal post could have spark and caused a fire. I don't expect people to work miracles on my behave or do me special favors. What I do expect from people, is to simply do your job correctly. Now, I'm left to wonder, if they did not even secure the battery, what else is wrong with this car my son is driving around in. There are a lot of places to get your car repaired. Stay away from this one! read more

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Received an estimate for $2700 went to MAACO and got an estimate for $1766... If insurance is not paying for damages 100% don't go here. Let me just add this was for minor damage. read more

This is my third time using this Caliber and I have had an amazing experience every time. They are friendly, quick and communicative! Julie helped me out this time and her communication and updates were top notch and much appreciated. She helped make sure my car was ready to go before my trip which was huge for me as a single mom trying to juggle cars and car seats. She even had the car pulled up right out front for me when I got there! Thanks a ton Julie and team! read more