The service here was amazing, coupled with an OUTSTANDING job on the repair work of my Lexus that…read morewas struck from behind while waiting at a red light. They expertly and quickly diagnosed the issues needing repair/replacement after removing the back end then worked quickly in procuring the OEM parts. They finished the work 1-day sooner than expected (less than a week), and the finished body work was beautiful! They coordinated seamlessly with both my insurance company AND a local rental car agency for drop off and pickup service. Though I hope not to need these services again, I now know where to go should the need arise. Eric and his team are the best!!

UNPROFFESIONAL,WASTE OF TIME, OVER $9000 FOR THIS WORK. Ruthie and Eric…read more In the span of, over a month they constantly would tell me a bunch of lies, i was first txted that they were nearing completion, then i was txted that they were actually waiting on parts and were gonna need to push the pick up date another 2 weeks 5 days away from pick up, how do we go from "being on track nd nearing completion" to "waiting on parts" already didn't make sense anyways i let it be i don't care as long as i get my vehicle as they promised, exactly how it used to be they said, long story short that date rolls around hear nothing back yet again so i call and ask whats goin on, it was the 23rd they let me know the same thing "its repairsd painted and ready to go" but that it was looking like they were gonna have to push it back till the next day, 24th comes and i recieve calls 2 hours from pick up them letting me know they didn't know WHY the bumper wasn't aligning or sitting right maybe they had gotten a "bad batch" this is day OF PICK UP after a whole month of waiting; they let me know that they were gonna try their "best" to figure it out before i picked up, then thirty minutes pass i recieve another call stating "i have another problem for ya" like it aint THEIR job, saying that they were actually having a sensor issue and that even their "calibration" guy was stumped and they didn't know how to fix it, mind you this was after waiting for more than 4 weeks of them already sending me text msgs that it was "repaired and painted" was texted and told MULTIPLE TIMEs ONLY waiting on after market parts so why wasn't ANY of this fixed before those parts arrived? After this i still go cause i wanted to see the state of my vehicle after recieving all these empty promises, i arrive and the bumper is basically on top of the hood they let me know that the after market fog light vents "didn't fit" pretty sure they didnt even order any, still after all this i was respectful flexible, even, and told them to just please fix the bumper and lip cause it also had big gaps and not to worry about the vents, didn't give me an exact day it was going to be finished said "he didn't know" and that he would maybe have to take it to the dealership to figure out the sensor issues. Next week after this its tuesday hear nothing, only a text message saying it was gonna be pushed back again nd ready the next day, they then pushed it everyday after that until friday. I go pick up i didn't notice too much of the defects right there and then i'll admit however, i did notice they didnt put the bi turbo and the side vent after market part that it was gonna arrive earliest august 2nd "swing by and we'll just slap it on for ya" never recieved a call about it nor update, and it is now august 8th. Constantly i would be promised that i would be recieving calls back to let me know updates and would constantly recieve none, only the text messages being told it was gonna be pushed back a different date. I finally go pick up and after two days of having my vehicle i notice everything including the never repaired plastic wheel well liner a dangling WIRE WITH A SENSOR DRAGGING TO THE FLOOR paint mismatch etc.Throughout this entire endeavor i was respectful, and patient while they only showed negligence and the lack of care for their job. IF YOU'RE GONNA DO SOMETHING DO IT WITH PRIDE. I currently have my car at crash champions in mil creek fixing THEIR mess cause clearly they can not be trused to fix any vehicle properly. I can't fathom how they thought any of this was "professional" or in the slighest up to par. It is ridiculous and concerning to know they "fix" so many vehicles.

awesome !in communication through out the whole process, very much please with the work they do. ;0)read more

Took care of a break in to my Audi perfectly! Matched paint and touched up all imperfections…read more Higly recommend!

0/5 - Extremely Disappointing Experience I would not…read morerecommend this shop based on my experience. My vehicle was repaired here through my GEICO insurance claim. Unfortunately, what should have been a straightforward collision repair turned into multiple trips back to the shop because of workmanship and quality-control issues. After I initially picked up the vehicle and inspected it carefully in daylight, I noticed significant problems with the paintwork. The refinished areas had very noticeable orange-peel texture that did not match the surrounding factory finish. There were also imperfections that appeared to be dirt or debris in the paint, along with other areas that simply did not look properly finished. I immediately contacted GEICO and brought the vehicle back to the shop. I gave this shop multiple opportunities, ultimately three chances, to address my concerns. Instead of properly resolving the paint-finish issues, they repeatedly attempted corrective polishing. After one of those attempts, I could clearly see polishing/buffer marks on the hood. Even after their latest attempt, the orange-peel texture was still noticeable and the overall finish was still not acceptable to me. What made the experience even more frustrating was the customer service and communication throughout this process. I repeatedly had to follow up, explain the same concerns, document the defects with photos and videos, and involve GEICO. I wasn't expecting perfection beyond reason. I simply expected a professional collision repair where the refinished areas would reasonably match the appearance and quality of the rest of the vehicle. After giving the original shop repeated opportunities to correct the problems, I contacted GEICO again and provided documentation of the condition of the vehicle. GEICO is now working with me under the repair warranty on the next steps, which may involve having the issues addressed elsewhere. I have photos and videos documenting the condition of the vehicle throughout this process. I don't enjoy leaving reviews like this, but after three opportunities to make the repair right, I believe other customers should know about my experience. For me, this was absolutely not the level of workmanship, quality control, communication, or customer service I expected from a collision repair facility participating in an insurance repair program. One star.

We had a wonderful experience, all thanks to Carey helping us through the process. Such a…read morewonderfully helpful and efficient person! They are lucky to have her at the desk. They were very quick with the repairs, and were super helpful with insurance and rentals. Highly recommended!

Gerber Collision in Mukilteo is awesome! The staff there really understand the concerns of their…read morecustomers. Mason, Mary, and the crew are really focused on delivering a quality product and service. We're so happy with the repair on our RAM 1500 Truck. I would recommend them to anyone.

I stopped by at the request of my insurance company to get a Estimate. The lady at the desk, said…read morethat I needed to get a the assignment immediately before the estimator could look at it. I didn't want to give them the assignment until I knew what the estimate was I don't know anything about this company.

I got into a car accident and found Class A by chance on Yelp after calling another place who told…read moreme they didn't have time to take my car until 3-4 weeks later. Mark was able to take my car right away, dealt directly with my insurance and fixed it up great. The car looks good as new. Highly recommend. I can't speak to the price as it all went through insurance, but the quality of work and service was great

I highly recommend this place. I was in an accident that messed my truck up a bit. The collision…read morecompany that I originally had do the work got lazy about checking the entire truck out. I took it over to Class A Collision and the owner took his time with me to look my truck over and pointed out a bunch of things that were wrong with it that I did not notice until he had pointed it out nor did the first company that I took it to. He was super helpful, nice and obviously knows what he's doing. You can't go wrong with Class A Collision!

Highly recommend this company. The office staff were…read moreincredible. Molly was very helpful and polite. Will return next time I need help.

(UPDATE AT BOTTOM) I picked up my vehicle (GR Corolla) Feb 14th. They were to fix a…read morescratched/scuffed bumper, which they did. When I got home under the lights of my garage I noticed that the whole car had NEW SCRATCHES! Like they actually wiped it down with sandpaper after washing it. Just noticed the paint where the repair was is actually bubbling up and is visible. I'm very critical of how the paint appears. I only take my car to touchless washes. The entire paint job is now ruined. I spoke with Molly the same day I received it Feb 14th and she asked me to come in on Tuesday the 18th at 9am for them to inspect it. DO NOT COME HERE IF YOU VALUE YOUR PAINT! Here's a video of the damage: https://drive.google.com/file/d/1NBw6KK5EN4ufzSMFM5W-PIs_n7sZR_i9/view?usp=drivesdk Update: Mark, the manager quickly acted and arranged for my car to be seen by another company to be detailed and to hopefully correct Calibers errors. That did not happen. Jeremy at Karrmichaels in Bellevue, WA said that there's nothing he could do aside from a buff and wax job. He also explained to me that the vehicles bumper was a completely different color and had a shoddy paint job. At this point I do not trust Caliber Collision or anyone that they recommend me going to for work on my vehicle. I've reached out to Caliber corporate and have informed my insurance about these issues. It is unfortunate that I paid a $500 deductible for Caliber to fix a scuff and scratch to now requiring a brand new paint job on a vehicle that is less than a year old. UNACCEPTABLE.

The team is approachable, helpful, keeps you well informed, and takes the time to explain…read moreeverything clearly.

Blind mechanics? Yes you read that right. After spending 7500 dollars on work done by M & N. I…read moredecided to do some of my own work as I have built race cars and had multiple issues with leaks after their work was completed. Well over the weekend was doing some work on my car and come to discover M & N is the gift that keeps giving. I have a lose R sided CV shaft bolt just hanging out.....why? Who knows. Its in the picture and not even screwed in. Then come to find out they crushed the head shield on my steering gear. Why? Blind? Why else? Unless they are just lazy. Customer service is great the repairs are not. If you want more parts to break down the road then take your car there. Their lack of attention to detail will lead to costly repairs down the road (heat shield can cause the steering motor to burn up quicker and the part alone is $1,000) which seems suspicious. Why leave bolts lose and crush parts?

They were responsive and reasonable in their pricing. My needs were met and they were able to…read moreprovide me with some of the issues being paid by insurance carrier and some for private pay.

Crash Champions has extremely poor customer service. If they had better customer service they…read morewould have received my business. They seem to have forgotten who the customer is. I normally don't leave reviews but don't go to Crash Champions is you're looking for good customer service!!!! Trust me there's many other body shops around. Good luck with your auto body shop needs. B. Hocking