In Mansfield, businesses that flourish do so because of word-of-mouth and family/friend referrals. When another person damaged my car, people I trust referred me to caliber in Mansfield, and it's a very obvious why! This process of getting my car fixed, that most people would consider extremely stressful, ended up being one of the easiest transactions I've done this year! My insurance had sent over the information and Brent's team was already prepared for us when we arrived. I was worried that having my five-year-old daughter with me would make the process more difficult, but the ladies at the front desk, Kori and Amber I believe, quickly showed her toys she could play with while I filled out the paperwork. The associate Chris even let her have a turn drawing on our car with the paint pen as he was marking up the damages! She thought it was so much fun I am still talks about "that really nice man from the car fix it shop" Throughout the repair process, Chris kept me up-to-date on the progress with helpful text messages and they were very flexible with a pick up time that worked for me. I was able to leave work, pick up my car, sign the papers and be back before my 30 minute lunch break was over. Of course, I hope I don't require bodywork on my car anytime soon, caliber collision in Mansfield will be the go to shop for any of my friends and family ! read more

Caliber Collision - Good as new. - Body Shops Near Me - Mansfield, Texas

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Excellent customer service. I never had to wait for my service representative when I dropped off or picked up my car. They did a great job fixing my car. Got it done way faster than anticipated. Brandon worked with me. I highly recommend Brandon and this specific location. read more

My car, after suffering catastrophic hail damage was repaired by Caliber in Mansfield, TX. It was a huge job and they performed marvelously. When finished, the Toyota Highlander looked like it had just rolled off the showroom floor, flawless. Brandon was beyond superb. Conscientious, attentive to detail and just downright nice, he was impressive from start to finish. Brent, leading a team of consummate professionals, and, as usual, doing it perfectly. I can't think of a single thing that they missed, and I can't think of a single thing I'd want them to change. In a world of diminishing service, this Caliber maintains the highest standards of customer care and excellence. read more

This repair facility continues to impress me with an Outstanding experience! This is the second time I've come here to repair my car (1st time was an insurance repair, this time was a personal repair). I want to specifically note 2 people: my repair concierge, Sebastian, for doing the repair quickly and perfectly, and the Office Manager, Amber for making my wait so comfortable. If you need to have your car/truck repaired, you should look here first. The people at this store are courteous, efficient and professional and will provide OUTSTANDING results. read more

I was kept in the loop on my repair almost daily. Gerardo was the representative in charge of my claim and was outstanding! The whole Caliber group was very personable and kind and also treated us to liquid refreshments. The whole experience was absolutely trouble free and was done in the timeframe I was quoted. Thank you Caliber! You have earned my business. Great job! read more

its has been almost a year since we got our car back and it is still missing the piece. we paid them our deductible and i kind of find it ridiculous that caliber still hasn't called us to let us know that the part has arrived. Was thrilled the first time we used caliber but this time was a different story read more

Caliber Collision - Body Shops Near Me - Mansfield, Texas

I brought my car here for the state inspection and to check the tire for a nail. Brittny helped me at the receptionist desk, and she was very kind, prompt and seemed genuinely happy to help me out. They had my car done in a short amount of time, And they made the process seamless read more

My car had a panel that came loose and was dragging. I called Caliber and spoke with Josh. He said they could help me by refastening it and to bring the car to the shop. I took about 30 minutes and they didn't even charge me. They just asked us to bring our cars in for oil changes etc. What great customer service! read more

Don't trust anything these people tell you about when your car will be ready. My car was supposed to be ready two weeks ago and I'm still getting BS from them. read more

Caliber provided excellent customer service and kept me updated with everything going on with my vehicle. Even when I was told that my truck was returning from the shop and would be available for pick up by the time I got off work; I then received a follow up call indicating that my service representative was not satisfied with the work and we sending it back. I was impressed that he went that extra mile to ensure all expectations were met. It also really great that Enterprise is right on sight for you to get a loaner vehicle is needed. Two thumbs up from me :-)! Sha'Nice read more

Auto Insurance recommended Caliber as an approved site for minor damage on front end, needed the nose cone and side fender skin replaced. It took 6 weeks to get car back, you have to let the phone ring about 20 times before anyone answers, then you get the runaround on waiting for parts. It looked good, but turns out that was only on the surface. How do I know? Glad you asked, a tire tread popped up on the highway and damaged (re-damaged?) the front bumper. This time I went to an independent shop from a recommendation. Car was repaired and returned in 6 days, it looks great. Talking to the guy that did the repair, he says someone had worked on the car before, didn't use OEM parts and the parts that were installed were incorrectly installed. He also said that looking at the damage if the right parts had been used and installed correctly the tread likely would have only scratched up the nosecone a bit. Six Weeks! Caveat Emptor! Writing insurance as well, cause they need to know about the substandard work at Caliber. read more

I've had a very good experience with this location. I was rear ended and the insurance company of the girl that hit me uses caliber collision as one of their premier service providers. I did a lot of research online and on yelp and overall caliber collision had some pretty good reviews (someone left a hilarious one on the cedar hill location So even though this location only had one review at the time (a 5 star review) I went ahead and went with this one since it was easy for me to get to you. From start to finish they made it really easy. When I called to ask some questions a very nice lady, Jessica, I believe, Answered my questions. I didn't get any attitude like you sometimes get when you call places and ask questions over the phone she was just pleasant. She was also the same person to greet me when I showed up to drop off my vehicle. That was a very easy process as well. I filled out papers and a very nice gentleman came out to my car with me to look at the damage. They were very thorough. Using one color they marked all the damage that was caused by the accident. Using another color they marked all the existing damage that was there before I brought my truck in( door dings and such). They sent me text messages along the way to keep me updated on the progress and even gave me a phone call to let me know that they would try to have it done by Friday but it could possibly be Monday or Tuesday. They actually had it done that Thursday which was very nice. Picking it up was also very easy. The nice lady at the front gave me a summary of all the work that was done on my vehicle and the same nice man brought my truck up to the front and looked at it with me before I got in and drove off. I hope I never get in another accident but if I do I will bring my vehicle here read more

I was in an accident and Caliber Collision took care of me! They did great work and got my car back to me in three days! My car came back cleaner than it went in. read more

This was such an easy process once I completed my accident claim with my insurance. I loved that the rental car location was literally next door, right down the sidewalk. The staff was very friendly and knowledgeable. I absolutely loved that they kept me abreast of the status of my repairs through text. If there was a delay, I was immediately alerted. It made it so convenient and I was never wondering how much longer. If there was a delay, they alerted my insurance company so they knew what was going on as well. They did an excellent job on repairing my SUV. They made sure all of my sensors were calibrated and operating correctly. I was very pleased with my repairs after my accident. read more

Long story short. I was hit from behind and received an estimate from Caliber Collision. Upon receiving the estimate, they knew exactly what to do and what information to pass along to the insurance company. During the time of repairs, Caliber texted me updates on each phase of the car repair process which kept me informed. My only concern was the recalibration of the electric modules (ie., turn signals, sliding doors, mirrors), yet, that also was taken care of. Great customer service that deserves 6 stars! read more

Caliber Collision - Prior to repairs - Body Shops Near Me - Mansfield, Texas

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This place is horrible do not use this location!! They first promised to call me every Tuesday and Thursday to update me on my vehicle, never happened. I had to call them. Then they gave me a date it would be ready, guess what it didn't happen. They then told me it would be ready on a Friday, Again didn't happen. They tell me hey you can pick it up tomorrow (Saturday) guess what!! They are closed on Saturday!! Now i call and the receptionist hangs up on me!!! The manager then tells me that now they are waiting on a tire. So now there is no telling when my truck will be ready... After posting the horrible service I received,at this location, the GM reached out. He did apologize and admitted that his employees where wrong and did what a reputable business does (compensated me for their faults). Caliber as a company is a great company, I just don't think I will be coming back to this particular location. This is the reason why I am changing the 1 star into a 4. Thank you Caliber for doing the right thing and putting your customers first. read more

SUPREME SERVICE!!!!! Caliber allowed me to drop my vehicle off on a holiday weekend, and placed me in a rental in less than two hours after contacting them. The staff was extremely friendly and understanding to the situation and made sure that my business was obtained. I hope I don't have the situation occur again, but if so, I will use this company in a heartbeat. read more

I had a slight mishap during a rain storm that broke all the clips fastening the front bumper to the body of my car. I had used very strong tape to adhere it so that no further damage would occur. Unfortunately, with the hot weather the tape was beginning to come undone. I called Caliber Collision to see when and if they could schedule me to get the bumper replaced. They were easy to work with and told me to drop my car off the next day. I went into the shop and was promptly greeted by the front desk. They had me fill out some basic paperwork regarding contact information before an attendant walked outside with me to mark the location of the damage. There were vehicles in the lot with far more severe damage and yet Caliber was able to have my bumper replaced and painted two days after I dropped it off. My car looks brand new and has a lifetime warranty of the bumper work. Prices were extremely fair. Please note that this location does not accept cash as they don't have any way for giving you change! I made the mistake of cashing the insurance check but had to return to the bank to issue a money order instead. I am very satisfied with the timeliness of the repair as well as the service received. read more

Caliber Collision - My bumper taped up after the bumper clips shattered. - Body Shops Near Me - Mansfield, Texas

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Those guys at caliber! They work their asses off and got my pickup all fancy fixed. Some turd rear ended me, not in a good way either. So I took my f150 in and they gave it some TLC. Good job. Happy with how it turned out. Next time someone wants to give it to me in the rear, they better buy me dinner first. read more

They did a wonderful job repairing the damage to my car. They replaced the front left fender and matched the paint perfectly. The car was 13 years old at the time. The car is a silver Chevy Impala. The insurance company only covered a small portion of the front bumper cover, if I wanted to do the whole thing it would have cost me out of pocket. They covered the cost for me and replaced and painted the entire front bumper cover. What a great job they did. I would highly recommend this location. read more

Joe at Caliber made a bad situation as good as possible. The service was amazing and the they finished my truck ahead of schedule and some extra love on top. Nobody wants to deal with a collision shop but if you do Caliber is a 10 in my book. read more

If I could put no stars I would saw Brent was not told no mech on site my bmw was not fixed right I hit pot hole took it there due to not checked right now I have all kinds of electrical issues and now Brent tells me to take to Bmw and get fixed when they should have took it there from beginning I wouldn't let this place work on my walker very disappointed not fixed or warranty from this place sorry freaking place and also brent read more

My insurance set up an appointment for me at this location. I showed up and they told me the insurance wouldn't allow them to take in a Toyota at this time due to Toyota being shut down for a while in June. I had previously taken it to another collision repair shop and was told they couldn't take my vehicle in until July. My insurance adjuster called Caliber and was told they could get me in sooner so she made the appointment for me. I immediately called my adjuster and she said that wasn't the case. I understand there are supply chain issues, they should have called and notified me they couldn't take my car at that time and I would have happily rescheduled. I then asked if they could go ahead and order parts and once they come in if I could just drop my car off to begin repairs, they said they would but I would have to pay $200-$250 deposit, I declined and the service advisor got smart and said, "your deductible is $750 anyway." The wreck was still under investigation and no liability decision had been made yet. I was involved in a hit and run and I provided the license plate to the insurance and they found an active policy so are talking to the other driver. I don't think it was fair to try and charge me a portion of my deductible up front when the insurance hadn't even completed their investigation. I am now having to take off work for a third time to go somewhere else. This could have been avoided. There is a huge lack of communication and customer service at this location. Stay away. read more

I don't often write reviews (as you can see) but I feel almost obligated to write a review for Caliber Collision because of the customer service I received after dropping my car off 3 days ago. As Mario walked out to my car to see the damages to my vehicle, I asked how many days and he looked and said about 3 business days. Well I was going to be out of town on that 3rd business day. He explained that they would leave my car on their lot until I got back. No problem, right? Well...on the day before I was leaving to go out of town, I receive a text message from Mario that he knew I was planning on going out of town and that he would have my car ready that day at 5:30. So as I left work headed to the shop, I got stuck in traffic from an accident and called to tell them I would probably not make it by 6. Their response "No problem, we'll wait" I pulled up a few minutes after 6 and the one guy, whose name I wish I could remember, was so friendly and helpful when he checked me out even though it was past time for them to get off. I don't know if it's because I have been having some terrible customer service experiences recently but it was so refreshing to have such extremely professional customer service. While I hope I don't get into any other car accidents to have to use them again, I would definitely recommend them for your car collision repairs. You will be pleased with their service, from Ms Jessica at the front desk to your assigned service provider. They will alsokeep you up to date on the status of your repairs. They did an excellent job on my car too, btw! read more