Great work as usual from Friendship Auto. Work wss completed in a timely fashion…read more Hopefully will not need their work again but if I do, I will go back to them.

I had an unfortunate event where some raggedy person in Atlanta broke into my car and damaged one…read moreof my rear windows. I have GEICO and they are by far the best insurance I've had in my life. Their app is easy to use and they allow you to select one of their preferred shops or one to your liking. I chose this location as one of their preferred shops as they were close to home and had an available appointment in the morning. When I arrived the front desk receptionist informed of their process and I handed over my keys. They had enterprise onsite so I had no issues with pickup and drop off. The service advisor told me about the process, did a walk through with me around the car and answered and addressed my follow up questions. I did experience two issues when trying to pick up my vehicle. One time I was told the vehicle was done. When I called back to let them know I was on the way, they advised it would be ready the next day. The next day (Friday) I called to confirm the car was ready I was told it was. When I arrived I was told the part had just come in and they were putting it together then. So as you can imagine - I'm annoyed lol As for the service itself, the guys were really nice! But I was told initially that they would put it together, send to Mercedes to make sure the calibration was correct and would detail the car out. The advisor did tell me I can bring it back so I will update once I see them on Friday. However, I left unsatisfied. 2/9/24 update: They delivered as promised! They took their time and fixed everything so as I promised - I am giving them a 5 star review. Service adviser was great!

Would not honor their estimate from their own employee. Estimate made and then ignored…read more Mark / talkin' to you.

these guys rock - i got rear ended and was on a time crunch because i was shipping my car cross…read morecountry. they expedited the process and made changes where they saw fit to get it done asap - they were extremely responsive and kept me updated through the entire process. everyone i interacted with was polite and helpful! was recommended to them by my uncle who's a mechanic and would recommend to anyone looking for a trustworthy shop to do the job.

Did a great job in finding replacement parts for my Toyota Camry, doing the body work in an amazing…read moreamount of time (quicker than I expected!) and painting my vehicle. And they were very reasonably priced! I highly recommend this body shop! The people here are excellent at what they do!

I was recommended to go here when I needed work done on my vehicle. If you're looking for HONEST…read morepeople in this hateful world, GO HERE. This guy is nothing but the best when it comes to fair and not going to screw you over. They do great work and it shows because they're word-of-mouth with hardly any advertising.

Omar was very friendly and patient and always tried to help me out how ever he could. He and his…read morecrew had everything fixed and painted on time. Reliable place to go get body and paint repairs if you get in an accident.

Omar and his team did a great job of repainting our 2006 Sonata. Easy to work with, reasonable…read moreprice and finished right on time.

10/10 highly recommend this was the best customer experience I have ever had. They fixed my car in…read morelike 3-4 business days that's the quickest I have ever had my car fixed they will definitely be my go to from now on. They even delivered my vehicle to me so I didn't have to figure out a way to get up there or go back and forth trying to get the vehicle back home. Maurice was amazing was very helpful and communicated throughout the whole process. Never had an issue answering the million of questions I had. It even look like detailed cleaned my car inside and out. It look like I just got my car off the lot. I appreciate you all so much thank you!!!!!!!

The Snellville location is not one that needs to remain open. It took three trips to get my car,…read moreand the first trip was blatant lack of care. I went to pick my car up the week of the 1st, after being there almost a month at that point. They had put pieces back on my car that were clearly broken, I could put my hand through the busted wheel well liner, the ground effects on the front were cracked on the bottom and the nose trim was broken and clearly visible. Some of the parts that were broken, I had to lay on the ground to see. They charged my insurance for the parts that were not replaced. The paint was orange peeled, rippled. I pointed this out the first trip and they did not touch it, removed the marker that circled it to show the issue. The last trip, yesterday to pick it up, the paint was repaired. There was a piece of trim pointed out on the second trip that was loose, they glued it to the lower ground effect trim, so it didn't move but was not "fixed". My auto dim on my car currently doesn't work, found that out this morning. The hood does not align correctly, but I'm tired of dealing with this location and will not use them again for any repairs and will tell people I know and my insurance company about this experience.

Everyone I've interacted with has been incredibly kind, welcoming, and professional. It's clear…read morethat this team takes pride in their business and genuinely cares about the people they serve. Their dedication and positive attitude really stand out. A great example of a business that values both quality and customer service.

Had to replace my bumper, get new paint, and new headlight for an accident. These kind folks gave…read moreme a ride when it started to rain because I had planned to walk to my friends house. They also finished the job almost a full week early! Great people and wonderful service

Got a replacement bumper and a full paint job. This was for an old Civic I bought with the old…read morepaint job already in a very bad state. Paint job is smooth and looks great. Maaco explained to me the different options and helped me choose.

BEWARE OF THIS LOCATION!…read more Before and if you decide to leave your vehicle here...BEWARE. What you expect is not necessarily what you may receive. I dropped off vehicle Sunday 11/27 for service start of 11/28. In my experience...as told to me by owner/manager Jay service can be completed same day if vehicle dropped off early a.m....or worse case by the end of the week Friday 12/2....then it was possibly Tuesday 12/6 of the new week. What I learned is this shop was in the process of training a new individual to paint vehicles. That means there was a staffing shortage. That means owner/manager should have let me know that when he first became aware of his staffing issue. But he did not. I phoned him two times within the week of 11/27 because I saw that my vehicle was still in the same parking spot where I dropped it off on Sunday 11/27 and not being serviced in the time frame he indicated. And although he said he would call me to confirm when vehicle would be complete....he did not. When I phoned him, I learned that my vehicle was 5th in line to be serviced. The point here is that Jay sat on my vehicle for 6 days knowing he did not have adequate staffing to complete the paint job on my truck and others I'm sure. As a first time customer, he did not think enough of me to say "hey we are backlogged with our paint jobs." How do you want to proceed? Maybe I could have located another shop to do the job in those days I lost with him. Instead he said nothing. Maybe that's his way of doing business....maybe he did not want to lose a sale or maybe he has so much business that mine did not matter....either way, it was wrong how he handled the situation and now I understand why a previous review complained about this very same issue. Again....BEWARE.

My sons car was vandalized while in this man's position he took full responsibility at the time the…read morepolice officer was there following the report and now he is stating because my son had a sticker of a speaker on his window he is not liable for the vandalism because my son should not have been advertising for the speaker company and he was asking for it to be vandalized. Stay away stay away stay away they are terrible business

STAY AWAY! I had taken my car here to repair a dent in the rear quarter panel which i paid $1,700…read more When I came to pickup my car i watched some kid pull my car out and smashed my front carbon fiber lip($450) up against the curb and left it parked like that. I actually heard it hit and walked Eddies daughter over to look at it. She seen it smashed up against the curb and brought the kid over who parked my car and yelled at him for curbing the lip. She apologized and promised to replace it with a new lip. I returned a week later to pickup my car expecting a new lip and all that was done was a new coat of clear. The lip was cracked to hell still, but "shiny" as Eddie put it. I argued with the owner Eddie about replacing it and he said it looked like it "may have been" damaged before.(way to be accountable Eddie) After several attempts over the next couple months to get a new lip they wouldn't return my call anymore. I would never recommend this place to anybody.