My '04 Silverado is a bit of an heirloom as the truck has had only one owner before myself: my grandfather, the man who purchased it off the showroom floor in '03. Recently, the truck was broken into. The incident left me experiencing a lot of issues like my radio staying on after removing my key and opening my door or the vehicle dying while stopped at a traffic light. I took my baby to a handful of repair shops in an attempt to rectify the problem, but to no real avail. In a last ditch effort, I came to Caliber exhausted and on the verge of throwing in the towel after the other shops were not able to diagnose the root issue. Upon dropoff, I was told that it could take some time to figure out the issue as electrical problems can be rather complicated. It took a little longer than initially expected as my auto insurer was playing hardball with who was footing what part of the bill, but the shop manager, Todd, did not back down. On the day of pickup, Constance was at the front of the house and started helping me with closing out my tab. The only issue is that I should not have had a tab because I had already paid a thousand dollar deductible. Though reserved, I was obviously a bit upset. The store manager, Todd, came out from the back office to see what was going on. He informed me that my auto insurer, USAA, felt that I should take care of the diagnostic bill and that was the reason for the balance. After hearing the absurdity, I hopped on the phone with USAA to get to the bottom of this, but all I heard was hold music for about half an hour. Having been tipped off of the fact that I was a serviceman, Todd and Constance began to eventually talk to me about my military background and how long I had been in the Air Force. While talking, Constance slid my keys and my receipt toward me and I'm thinking, "okay, they want me to hurry up, pay, and get out," but no, that just wasn't it. Todd shook my hand and they both thanked me for my service to our country. He then expressed his sympathy that my road up this point had been long and arduous and apologized that USAA was being so difficult for no good reason. Todd and Candace informed me that my diagnostic work was on the house - something that, in all honesty, had my tired, manly eyes feeling a little sweaty this particular afternoon. To be honest, I had my doubts that they were going to have even the slightest degree of success in the matter either. But BOY was I wrong! Todd and his team were truly outstanding. They did what the others who touted themselves as "industry professionals" just were not able to do and that is give me my peace of mind back. My baby is back on the road with zero issues. Next, I'll be setting up an appointment soon to let Todd and his Team show me how outstanding their auto body and paint skills are. read more

Outstanding Service and Integrity at Caliber Collision I recently purchased a used 2014 Toyota Highlander for $20,000 from a dealership in Lakeville. The vehicle was in great condition--no visible scratches, dents, or rust--when I inspected and test-drove it. However, after I signed the paperwork, the dealership brought it back to me following a detail, and that's when I noticed fresh damage that had not been there before. There were multiple scratches, about two feet long that ran from the middle of the passenger-side door all the way back to the rear bumper, roughly 45 inches long. It was clear the scratches occurred after the sale, yet the dealership denied any responsibility. Feeling frustrated, I brought my Highlander to Caliber Collision, where I'd had great service before. As soon as I explained what happened, their team was incredibly understanding and told me to bring the car in right away. One of the team members asked if I had a little time and said they'd see what they could do. About 45 minutes later, he brought me back to look at the car--and I was blown away. The scratch wasn't completely gone, but it looked 80% better! He explained that fully repairing it would require more extensive work and provided a detailed estimate. Here's the part that really impressed me: despite the time and effort they put into improving the damage that day, they didn't charge me a dime. It's rare to find a business that leads with kindness, honesty, and pride in their work. Caliber Collision went above and beyond to help me out when I really needed it. You won't find better service anywhere else. read more

I have gotten my car fixed here twice now and both times everybody has been extremely kind extremely nice if anything happened they call me about it right away in this case there was an extra problem that they notice from my car from the accident I was in and they asked me if it was OK to fix it on top of the rest of it versus just automatically adding and I mostly dealt with Callie and David and they have both been extremely nice it's been a year battle trying to get the other insurance to cover and through this entire time they were have always been sweet and they've always been very understanding and every time that they have called they always felt bad because they knew I was still arguing with the other insurance and they always have not rushed me 100% recommend this caliber to anybody that needs to get anything on their car done read more

We will be customers of Caliber for as long as we're in Eagan and I cannot recommend this body shop enough.. Caliber took care of a body repair on my RAM 1500 about 6 months ago. The initial repair was extremely smooth and quick, and they communicated extremely well throughout the process. From setting up our rental car to keeping us informed, everything was fantastic and the repair work was done well. After about 6 months I had a minor issue with the truck, unrelated to the work that they did on it. Without question they looked at it with me and took care of the issue for me in a couple days. While most companies have lost sight of the customer service focus, Caliber is a rare exception and I will recommend them to any friends and family that need work done. THANK YOU CALIBER! read more

I would like to express my thanks and appreciation to George Williams for fixing the scratch on my SUV! I brought it to Caliber Collision in Eagan at Town Centre looking to get an estimate. George took a look and said he would come back in a few minutes. He came back out with some magic waxing cream and a rag, and within a couple of minutes, the scratch was gone and looked like new! Thanks for the great service George! I have always come to this location for auto body service in the past and strongly recommend them. Tom S. read more

Thanks to all the great employees at Caliber Collision in Eagan at Town Centre. You went above and beyond to help me with removing my old license plate which sounds simple but became complicated when the screws holding the plate wouldn't turn. It took a half hour for your technician to get the old plate off and install the new plate, and then you graciously said no charge. I really appreciate your help and will be sure to come to your facility for any future auto body needs. Thanks again. read more

Caliber Collision certainly represents the very best in customer service, and this is the 2nd time over the year I've experienced this at the Eagan location. Stopped by today, to inquire about a missing screw & some loose screws on outer shell near rear of my 4x4. They looked at it, sent an employee out with replacement screws and fixed it on the spot. And, job was done as a courtesy! Three employees involved, and all were so respectful. Thank You, you made my day. read more

As I was driving yesterday, the topper of a truck fell off and nearly went through my windshield. I swerved and it ended up smashing into the rear of my car over the tire which damaged my car. The truck driver drove away...I went home and my mom suggested I go to Caliber to see if they could fix it. Well, they did! They were able to snap back on the piece that goes above the wheel. I appreciated it so much and they were professional and helpful. Thank you so much! read more

I can't say enough great things about Caliber Collision - from the first phone call, to the estimate, to the work itself - Caliber was top-notch! Special recognition to Andy for delivering above-and-beyond customer service - he was personable and knowledgeable! We will not hesitate to work with Caliber again and have already recommended them to family and friends...thank you! read more

Caliber Collision was excellent to work with. They replaced a latch for my hatchback and the price ended up being about half of what they had estimated. Also, the quality was excellent as it works like a charm. It only took them one day to order the part and fix the hatchback. The employees are very friendly and honest. I highly recommend Caliber Collision. read more

Had someone back into my car while I was driving through a parking lot on a Thursday. Got an estimate that afternoon, was in the shop the following Tuesday, and picked up my car yesterday. Not only did Caliber do a nice job, but they helped make the process much easier...keeping me informed all the way through. Great service...Great people. read more

Thank you Caliber Collision for a great experience repairing vandalism on my car door. You guys were fast, there was no hassle, and the repair is invisible! My car door looks like new. I appreciate all the extra attention to detailing the inside of my car and how easy dropoff and pickup were. Thanks again for everything! read more

From the first meeting with Kendra in the office and Brandon in service, this was a terrific experience. Body work was done perfectly. Communication from Brandon throughout the process was professional but personal and helpful. I would use this shop again. read more

We would give more than 5 stars if allowed! George and team provided fantastic customer service and high quality work. If/when we need repairs in the future, we will definitely take our vehicles to Caliber Collision! read more

Very satisfied by the work performed on my Jeep Compass by Caliber Collision in Eagan, Minnesota. Repairs were made on time and on budget. Andy Flom was a rockstar throughout the whole process. Thanks again! read more

George Williams took care of my car very fast . I thought I might need to buy all these products to get rid of a ding in my cars door . But he took care of it right away and I was on my way. Unbelievable ! read more

Great service and work! Thank you Heather for keeping me informed on the progress of my truck. Looks brand new and inside was cleaner than when I dropped it off. read more

They did a wonderful job and had it done in four days. They even washed the van and really cleaned the inside also. I will recommend them to everyone. read more

Service was great and quick considering the size of the job. Could not be more pleased with my experience at Caliber in Eagan.