No Stars since negative stars is not an option. Caliber has had our Jeep Wrangler for 5 months and it is still not fixed. From simple things like matching the fender lights to major things like a recurring "check engine" Caliber has simply been able to get work done. Time after time we've been called to come pick up the "safe" and "completely repaired" vehicle only to find that the check engine light still comes on, or that the fender light was not replaced, again, or that the 'gas cap light' is on. Beyond that, there's a huge safety issue when you entrust your car to Caliber. Not only did they perform a full frame replacement (when the shop tells you that needs to happen, please work with your insurer to "total" the vehicle), which will cause us to have a loss of value claim when we sell or trade in the Jeep. As for safety, twice the "fully repaired" jeep smelled like gas - before and after the gas tank was replaced - and now, for two weeks, the Jeep has been stranded in a parking lot, leaking and pooling gas (see video link). We were assured by Caliber employees and managers that this "completely repaired" vehicle was 100% safe. After 2 weeks of no action and no communication from Caliber, we've taken the Jeep for a second opinion. The hood, undercarriage, gas tank, doors, and suspension were not properly repaired, resulting in further safety exposures. All of this had led me to learn that your insurance company has made deals with large collision repair operations like Caliber. The best solution is to not only avoid Caliber but to seek smaller independent repair organizations. For your additional review you can find links to 1. Active gas leak of our Jeep from our "completely repaired" and "totally safe" vehicle https://1drv.ms/v/s!ArSxHlq2S85SiJQEK3w1I2J8tRyILg 2. Letter to CEO of Caliber, Mr. Steve Grimshaw, CEO Caliber Collision https://1drv.ms/w/s!ArSxHlq2S85SiJRikGCcZQTPDSpwMQ 3. Letter to GEICO regarding their collusion with and support of unsafe work from Caliber https://1drv.ms/b/s!ArSxHlq2S85SiJNIFDgRer4Q_66djw Never ever trust or use Caliber. read more

They did a wonderful job on my car door repair. Eddie made sure to keep me updated on the repairs and estimated completion date. Rental cars are available onsite and they handled everything with my insurance company. Nothing but helpful. Will absolutely recommend if any friends or family need repairs. read more

I'm actually sad writing this two star review because I actually liked the guy assigned to my case but I don't like to be messed with. So I took my Audi to get pass l repaired a few months back. They worked with me and because they didn't have a rental car for me when I arrived, they expedited my car service. It went from an ETA of 18 days to 3 which was impressive! So the problem I had was when I receive the vehicle back there were minor defects which were no big deal but I noticed when I got back in the car that my music that plays directly from my SD Card did not start up. So I went to investigate and it had been completely removed from my car. So I played it cool and just let them know what happened and if someone maybe accidentally removed it. He went to go talk to the techs and one of them mentioned hearing the music playing when he was working on the car but claimed didn't know where it could be. Long story short the case manager reported it to his boss who told me to bring a receipt and they promised to send a gift card for the amount of the new SD Card. I bought one for $44 and showed them the receipt. Never heard back from them. I always call to speak to someone but no one ever calls me back. What's sad is I have all the music I can easily redownload onto the SD Card but they had no business taking it out of MY car! They do repairs to the body frame! They have no reason to go into my glove box. I just want them to contact me and tell me where the ball was dropped... read more

Disappointed!. Was rear ended and needed back bumper and such done. Decided to have 2 of the wheels refinished when was in and wheels rotated. Bumper work was fine, but they rotated the wheels first and then refinished the wrong two wheels. 20 something DS thought I should pay for them anyway. Also, when was rear ended, the driver seat plastic skirt broke loose. They never could get it reconnected and just gave up trying. Really unimpressed with the quality and professionalism. Would guess if it wasn't for insurance coverage pushing folks to the location, they wouldn't be able to make it. Won't use again. read more

If your repair is just replacing parts, with no mechanical knowledge, this might be ok for you... if there is ANY damage to the a/c electrical or functioning parts... go to the dealer..... My hood was replaced, but had varying gaps between the fenders and the new hood. My a/c compressor was replaced and the a/c blows at 58 degrees, standard range is 38-45... not gonna cool too much when it's a 100. The ordered a factory hood, which took 3 weeks, then they ordered a factory compressor with also took 18 days. Finally got the car back, hood is better, a/c a joke.. they have no clue on what to do, so now I take it to the dealer at my expense.... WOULD I GO BACK? you think? UPDATE: THANKS FOR THE TOOL U LEFT ON TOP OF MY ENGINE...REAL SAFE read more

I have dealt with Caliber Collision before at another location (Austin) and had a fine experience. Unfortunately that was not the case at this location. I had the misfortune of being hit in my brand new car, and the estimated 6 day repair turned into almost 3 weeks after a series of missteps on Caliber's part. They brought me up there on 3 occasions claiming that my car was done when it was not. They also caused additional damage to my car (dents and scratches), some of which they fixed and some they didn't. They did repair the dent (after arguing that they didn't do it) but not the scratches. I finally gave up and accepted my brand new car with scratches, because I had been out of it so long! Every panel that was removed and reset (R&I) to facilitate the repair had scratches along the edges as if they used a crowbar to take them off. If you DO take your car there, be sure to check those panels carefully! They did wash my car but, to add insult to injury, they left trash inside of it (old coffee cups and creamer, ugh... I don't drink coffee.) Alan was nice at first but then after the problems began, he started dodging my phone calls, failed to return my messages, and hid in his office and sent someone else out after they paged him to let him know that I was there. I was never rude or unprofessional, nor did I harass him: and I only called him 2 or 3 times over the entire 3 weeks. He seemed to be afraid of me. Obviously he isn't skilled or trained in handling conflicts, since his approach was just to avoid me rather than just be honest and up front with me. I am a reasonable person and I know things happen, so I would not have minded these problems nearly so much if he hadn't acted this way. As a side note, DeMarcus, the GEICO adjuster who works at this location, was great. He was very professional, actually answered his phone when I called, always called me when he said he would, and was very apologetic about the issues with the body shop (which is a GEICO preferred shop) and Alan's behavior. However, that was not enough to make up for the problems I had. I would NEVER go to this location again. read more

It's hard to describe how frustrating and terrible my experience with Caliber was. To be fair, my expectations of a body shop are generally low. However, given the four-star rating that includes several elite Yelpers, my expectation was to have at least a decent experience, and that was not met. Between the various delays and screw-ups it took nearly a month for them to finish the job, with countless phone calls and disappointments of further delays in between. When the work wasn't completed correctly the first time I ended up with a rental car (again). When I complained about the car (a junker with 40,000-plus miles, a lot for a rental car that generally gets abused and inherits all sorts of smells) I was told "Caliber only pays for the cheapest car." An unfortunate policy, but Enterprise also needs to keep the fleet here a little fresher. If you're a busy person with better things to do than play phone tag and don't want to deal with delays, problems, and inaccurate repair timelines, look elsewhere and don't be tempted by the fact that your insurer is housed in the same building (and lured by the fallacy that the process will therefore be "easier" at Caliber). read more

USAA steered me to Caliber for a minor fender bender. They estimated my repair high, valued it low, and USAA declared my car totaled when the fender bender didn't even put the wheels out of line. When waiting they were declaring another beautiful classic totaled, which clearly was not totaled. They are obviously working behind the scenes with insurance companies with questionable intentions. I had my car towed to another place that I trusted, challenged the appraisal, took salvage value and had my car repaired for much less than Caliber quoted. read more

After an accident, this was one of the places that the Geico claims representative recommended. Reviews on Yelp seemed decent so I decided to come here to fix my car. They did a really good job in repairing my vehicle. I am a regular know that I just encountered my 4th accident. If you do decide to stop by, ask for Nora. She always took good care of me. When I call, she always knows whats going on with the vehicle to answer my questions as opposed to putting me on hold. Thank you Nora! read more

Allen Miller and Caliber Collision did a terrific job repairing a fender-bender on a new car. Excellent skills and great communication and customer service. Couldn't rate them more highly. read more

Eddie was awesome! Getting my car fixed is NOT the way I prefer to spend one second of my free time - he made it easy and convenient. My expectation for my car is that it looks like it was just driven off the lot at all times - Eddie made this happen because his level of standards is the same as mine - perfection! Additionally, I got a quote from Service King as well - Caliber was a tad bit more ($30ish) but that was worth it in all aspects, but especially customer service, which was ALL Eddie (although everyone else at CC was great too)! Thank you, Eddie - you deserve a huge bonus and a long vacation!! read more

The entire staff was incredible, keeping me posted on progress of my truck; assisting with the car rental process and working to ensure my truck was ready as quickly as possible. Excellent job. read more

Awesome job. Quick turnaround. Ask for Billy - he was extremely knowledgeable and always there when I had questions. Reliability is key for stuff like this and I highly recommend him and the crew at Caliber 100%. read more

Chad Mitchell and the folks at Caliber Collision fixed my car quickly and correctly after I had been hit from behind while sitting at a stoplight. The really cool thing about Caliber is that the main insurance companies keep offices here, so you don't have to drive all over town for estimates from different body shops. There is a car rental on the property as well, so it's very convenient to drop off the injured car and drive off in a rental. Chad kept me updated throughout the process on the status of the repairs, and when I came to pick up my car, one part was not up to my satisfaction, so Caliber made it right before I took my car home. This is one of those places that still believes that the customer is always right! read more

I literally just moved to Los Angeles yesterday and had a freak accident on my first day here. I came to Caliber Collision by strong recommendation, and am SO happy that I did! Their service was fast, honest and more than reasonably priced. Arthur was my service advisor, and he was such a pleasure to work with. I know where I'll be going to from now on and who I'll be working with in my future automotive needs! Thank you so much Arthur!!! read more

I couldn't be more pleased with the service I got at Caliber Collision on Cedar Springs. Nobody likes to have a car taken in for body damage repair, but everyone at Caliber Collision made the experience as painless as possible. The receptionist was friendly, and the waiting area was comfortable and clean. I didn't wait long for the estimator, William Contreras. He, too, was friendly and professional and made a very thorough check of my vehicle. He then spent time going over the estimate and answering all of my questions. He gave me his card in case I had questions later on. I was introduced to Eddie Reece, who would oversee repairs, and Cindy (never got her last name), who would update me twice a week on how the work was going. I really appreciated the phone calls from Cindy. They were punctual and informative so I was never left wondering what was going on with my car. Saved me having to call in. The repair job was great! I was so happy when the call came in that my car was ready, and I was even happier when I saw the results. My car's bashed-in trunk and fenders -- I had been rear-ended -- looked brand new. And Caliber had even washed the car for me. Eddie Reece did a walk-around with me to make sure I was happy with the repairs and answer any questions that I had. He took care to turn my car's AC on so that it would be cool when I got in. He was friendly and professional and truly seemed to care that I was happy with the work done on my vehicle. I was! As a woman, I've often had less-than-great experiences with car places, be they dealerships, auto parts stores or service centers. It's all too common for such places to treat women disrespectfully, as if we're dingbats or not worth the trouble of talking to. Ugh. That is NOT the case at Caliber Collision. I want to make special mention of this because all the ladies out there know what I'm talking about. Be assured that Caliber Collision will treat you with courtesy and respect. I rate this place excellent in customer service and excellent in collision repairs. Do not hesitate to take your car there if you need collision repairs (though, of course, I hope you never do). read more

they were so disorganized that they didn't know that they had my car but they couldn't find the key after I showed them they had the car. they tried telling me that the car just got there but It had been towed there like 3 days before.... I was in the wrecker when it got towed, So I know better. then to top it off they let me know after a week that the could not get to the car for 6 weeks. didn't even ask me if they could tow to a location closer to me but they were going to tow it to another location like an hour away. After I told them to tow to the closer caliber location in Arlington, they waited and told the insurance that I wouldn't give them permission even though I had. I have to get a rental car for extra days because of this. they need more organization and better people up front. The cedar springs location in Dallas is horrible. the other caliber in Arlington seems to be better. read more

Unfortunately, I had Two accidents in a month as my welcome to Dallas. Not fun to say the least. Normally I like to find my own shops to do the work. However, I took a chance going to Caliber and they were simply amazing. Obviously nobody likes to be in the position of seeing their car damaged. Whats important is what follows after and how its dealt with from beginning to end. I had the pleasure of dealing with Greg, the manager both times and all I can say is amazing. Other businesses should take a page out of this guys book on how to deal with customers. He made sure that we were taken care of no matter what until our car was ready both times. I was disgusted after my second wreck, the only thing that put me at ease was looking forward to being taken care of again and knowing our cars would be returned to us just like they should be. Dont hesitate to take your car here. You will be very happy. read more

This place is terrible! I got into a minor accident back in November and the woman's insurance was GMAC which recommended Caliber Collision. I took my car in for an initial estimate and they were supposed to send the estimate to GMAC direct but instead made me find somewhere to fax in the estimate (not a big deal.) I arranged to drop my car off while I was on vacation with the understanding it would be done in 8 days when I returned. The gentleman that works with GMAC told me it "just needed to be buffed out" seems pretty simple. I return the next Saturday and find out GMAC is not in on Saturdays and they are closed Sundays and to call Monday morning. When I call Monday morning I find out the GMAC rep is out sick. I then speak to the manager who isn't even sure if the car had been started?!?! After multiple calls on Monday they tell me the car will be ready at 2:00. When I arrive that afternoon and go out to my car I was shocked to find they hadn't even touched the area that I was hit. Turns out the GMAC rep "stopped coming into work." I then had to wait for an hour while they worked out a rental car. After several calls my car was finally ready today, 15 days later! There are some nice people there but I will never go back. read more

I took my 2012 Toyota Sienna van after it hit a low trailer hooked to a pick up truck that was parked in a no parking zone in our apartment complex. My insurance company, GEICO, told us that Caliber Collision was one of the body shops that work with GEICO, so I took my van to Caliber Collision on Cedar Spring Rd. After getting a higher final estimate than the initial estimate, I went to Caliber Collision and GEICO adjuster took me back to the shop where my van was and showed me why they had to replace a part and not just repair it. In conclusion, my GEICO adjusters, Nicholas Mastroni and LaShonda Cooks, were very helpful in explaining the breakdown of detailed repair analysis and Caliber Collision did a good job repairing the car. I am satisfied with GEICO and Caliber Collision. The liftgate and bumber looks the same as they were before the accident. Caliber took five days to repair the car, which is the amount of time GEICO told me it would take. I like how Caliber Collision had Enterprise rental car inside the shop which enabled me to easily rent a car while my car was in the shop. Caliber Collision is set up as a place where a customer can take care of everything(getting repair estimate, rental car, repair) under one roof. read more

So far, I am not impressed with the clerical staff at Caliber Collision Center. My insurance agent referred me to them. The appointment was made and all of the information was very clear. When I walked in the young man said he had never heard of my insurance (I clerified why he probably had not heard of it - it was a specialty insurance for certain people). I felt it was real tacky considering they would pay for most of the damages on my car. When I read the information from my agent. The young man said the person did not work there. He then looked into the computer and "found" him. The young man who looked over the damage of my car was very professional so he saved the impression of the company after a rough start. The next day I called about a very important item I left in my car. I wanted to come by and pick it up. The young lady who answered the phone came up with the same song and dance that the young man I was inquiring about did not work at Caliber Collision Center and it seemed I was not "in the system again." Of course, she "found" him and we made arrangements for me to pick up the item. I am a little worried about my car at this point because the people who answer the phone and who greet customers at the front desk are very important to the overall first impression of a business. When I pick up my car, I will write another review about the work. read more

my2015 srx cad was in wreck ,1 28 19 picked up my car from 25225 kuykendahl,rd 77375 .being a senior citizen now 1st time i was asking for help from complete stranger.i open the door went in side to front desk she was friendly,kind,attentive,a very devoted professional ready to help,with a smile. the rental agent on site was personable and had the car out front.i was called 2x a week to update on my car,he came to my home picked me up so i could get my rental.i called on paint,and scratches was told bring it back will take care of it.in the past owning a business with 15 employees, i wont to say the company only good as the people that work for you .i will say they are credible,stand by there word,give quality service,the three that helped me,the front desk is a very valuable person,when i was told she only had 4 weeks on the job blew my mind,she was so professional.rental agent she was very helpful.and thank you evagene burns and you 2 girles i no longer feel like you are complete strangers.you and caliber collision is second to none at this location.esther lane read more

My wife and I have been to this repair location a total of 3 times and each time they did a poor job. First experience was quick, everyone seemed professional and knowledgeable, explained how their paint process was superior. I get the vehicle back to my house and after looking the paint over there is a major paint run they clear coated over. So much for high quality. Unfortunately before I could take it back it was vandalized. When I returned I asked the rep if they quality controlled their work before it leaves he said absolutely. I then show him the run and he proceeds to say somehow it got missed, even though it was pretty blatant. Two months later my vehicle was vandalized and against my better judgment I took it here. Took over a month to get it back because they couldn't order a 15 dollar part. When I got my vehicle back they messed something up with the SRS system and tried to blame me for it. They use some shoddy mobile repair company for electrical and mechanical work. They ended up taking it to the dealer and the shops mechanic had forgotten to reconnect a wire under the seat. Finally after getting things straightened out and getting my vehicle back I was filling up down the street at the gas station and noticed they screwed my door panel back on with a random metal screw drilled in through the bottom panel. This is the type of work you can expect from them. We even visited another location for a different vehicle 3 months later and explained what we went through at the other location and wanted to make sure they do a thorough job and the manager laughed and said maybe we should take it somewhere else, which we did and had a great experience. read more