I went to Caliber to get my car fixed from an accident I had back in July 2022. I ran over a piece…read moreof metal on the highway blowing out both right tires and damaging my suspension among other things. I took my car here because they worked on another vehicle I had many years ago and it honestly wasn't a question for me to take it there. (Not the same location though). From the very beginning they were so careful with my car, keeping me informed, letting me process all the things, taking my calls. I ended up having to bring it back because I was hearing a squeaking noise when I turned and could feel it in my steering wheel. They couldn't really see anything wrong so they did try to tighten parts etc but I did end up having to come back because I still heard the noise. They took my car back immediately, paid for a rental so I could still go about my day-to-day, and didn't even give me any flack or issues about whether or not it would cover under the lifetime warranty I have through them. They noticed an issue that wasn't even something they touched but still fixed it at no cost to me and even showed me what it was so I could get the other side fixed. I didn't even know my warranty through Volkswagen was about to be up and they graciously told me so I could get the other side fixed and not have to pay for it. I took my car to Volkswagen. Even though they weren't involved, Caliber still answered my calls, questions, and corresponded with my service advisor at Volkswagen. I went through so many twists and turns with Volkswagen warranty department, my insurance, new issues arising with my car, and feeling like I was getting nowhere. But Caliber always was there to help me through it and tried to figure out a way to help get my car back. Just this week I called them after a month with no communication and they remembered me and my issues I had and even offered to get on a call with Volkswagen as kind of like a support. They literally covered the issue under their warranty and I know for certain they didn't have to. I've been so lucky to have Michael & Cody work with me because it's been so stressful. I still don't have my car from Volkswagen but we're on the home stretch and I know for a fact that if anything else does come up, I can call Michael or Cody up and they would help me immediately. Tanya at reception is such a delight too! She was welcoming and pleasant each time I walked in the door. When you're an emotional mess and love your vehicle like it was a child, you want someone to rely on and help you. This was me. This was them. Caliber is excellent!

Unprofessional and no communication…read more Dropped my car off for repair. 3 days later I called for an update and was told they couldn't repair the car. The guy even mentioned I might have to be charged storage fees because I couldn't immediately pick it up. Totally disappointed and will never go back to Caliber Collision.

I've brought my other vehicle's here before; this time it was my other 04 Dakota. They did great…read morework, great communication, there were a couple of hiccups but nothing we couldn't figure out. I've said it before about this place it is one of the few shops that actually make me feel good after spending $1k+ lol. While talking to them I had them give me a quote for doing a heater/evap core on the same vehicle anybody who knows how labor intensive that is knows it is no small job. They quoted me a little over $2k and I know they will do a great job on that as well whenever I bring it back in and they will get another great review. Thanks again to Chris (my service advisor) and Scott (the mechanic).

These guys are the best. Thank you Chris for taking care of our dead batter 911. Really appreciate…read moreyou all and our next auto need -- we'll come back to you first.

Had a coupon for this place and made a reservation on a Saturday. Man, they were packed. I had wait…read moremore than an hour for the oil change. Not bad work, didn't feel pressured to get any extra service. Fair priced.

Do not waste your time taking your vehicle here. I sent my son who is a student at UNT to get his…read moretruck engine light checked. Just to get a diagnostic was 180$. They told him he needed all kinds of work including a new transmission ( 8k worth of work) Luckily, I'm in Fort Worth and had him bring the truck home to our mechanic. 150$ and a new coil pack and he's good to go. Ohh and the transmission is fine- no need for a new one. Do better guys!!!! I will never send him back and I hope so many folks read this and know you guys are full of shit and trying to take folks $$. Please get a second opinion if you go here!

I would not believe any of them reviews this place will take your money. Will keep your car. Tell…read moreyou that it would be done in two or three weeks or four weeks six months later they still have your car refused to return your car. This place is an absolute joke. Call Progressive insurance and ask them

Great Work by these guys at a fair price, Hector and Kevin both are very easy to work withread more

UPDATE: After reviewing the documentation from the second repair facility, management acknowledged…read moreresponsibility for the issue and reimbursed the repair costs. My original experience involved an oil leak following service, and a second repair facility documented an overtightened drain plug, incorrect washer installation, and resulting oil pan damage. The process of resolving the matter was lengthy and required considerable follow-up on my part. However, after the documentation was reviewed by management, they accepted responsibility, apologized, and reimbursed the repair costs in full. I am updating this review to reflect their efforts to ultimately resolve the matter.

I dropped my car there twice and spent about $ 3500; they told me that to open the engine would…read morecost 800 and I was expecting to have it fixed. Instead, the car still heating, the engine lights come on and it stops. At the end, their concern was to buy the car (since it has several new parts) instead of solving the issue. So, I will fix it somewhere else. In addition, the service consultants can be a bit rude with customers.

If you experience any need for car body work/repair, I highly recommend Gerber in flower mound…read more They made my repairs seem less....from quote to repair....excellent work and service. The folks are terrific and all work completed on time. Was able to also leave rental with them,saving trip to car rental. Washed my car, shine on wheels and cleaned my floor mats! Kept me informed of progress during the week.....so if you need body work....call and make appointment with Ms Settlers, you will be in good hands ...warranty ..lifetime as owner! Jim

They are fantastic to work with, completed on-time (early actually) and did a great job.read more

No communication. No estimate provided. Extended wait time before work begins. My vehicle has spent…read more5 of the last 6 weeks there and each time it is "fixed" it's not and then a "new" problem is diagnosed. $3300 later and my vehicle still isn't fixed. Doubling down on repairs already made that were likely not necessary. Throwing parts at a problem rather than true diagnostics. Uses cheapest parts available

I found them as a last minute thing. They were just around the corner…read more I desperately needed to know what was wrong with my car. I told Levi what I was dealing with. He was very punctual & honest. He took the time to do a diagnostic on my car. Told me what the problem was. I flat out told him I wouldn't be able to pay for the cost. He understood. He didn't charge me anything. This is a business I highly recommend. This is a true auto shop that you can definitely trust.

We have used this location for years and it's always been quick and easy. The location is great as…read morewell.

I at 7:45 The were already open. I parked in the lane where I always do. When I go to get…read moreinspection on my truck. although there is a lane on side I have never gone to side. I went in and Tv on and no one there I sat until 8:00. I thought this is crazy. Sign on bay says not to go in so I yell HELLO! A guy pops up out of a chair he was asleep. I said I need to get inspection I have been here for a while. Like 15 min! He said well you're not supposed to park here you need to park over there. I said ok I'm sorry! He then proceeds to say you're not supposed to come inside. not see at the it was hazardous to go inside. I said young man I did not go I yelled and you were but I will park over. I never have I'm sorry! He kept on by saying don't you see the arrows. I said yes I understand. I will go and park on the other side. Do you not want to do my inspection and he looked at me with a blank look on his face. Took him a while to answer. I said I guess you don't want my business then. And he said whatever. So I've been saw another guy pulling up. I decided I'd go over and park over where he wants me to park. No problem with that. That guy then comes after me sitting there for. I don't know how long and I said I need to get inspection, but I also need the name and a them a number or email in the guy that I do not have a way to contact the . That's when I decided I would take my business elsewhere. I want to help small businesses, but when they have people that are so rude and have no idea what Customer Service really means and how to talk to people very sad. I've gone there several times. I cannot give a value on the service because I did not get service. So now I'm going down the road to a chain called grease monkey.