This is going to be long, but if you're considering taking your vehicle here, you should read it…read more I'm being detailed because I genuinely hope it prevents someone else from going through what I did. Thankfully, I also work for many law firms that deal with car wrecks so they know where NOT to send their clients. I've taken my car to this shop for three separate accidents over the years. The first two were mostly body damage repairs and I had no major issues. The third accident, a front-end collision in September 2025, turned into an absolute nightmare. Between September 2025 and May 2026, I had to bring my car back FIVE separate times for the exact same unresolved issues. Eventually, I gave up and took my car elsewhere because Magic Touch still had not properly repaired it and almost caused my insurance company to total the vehicle until I canceled the claim to avoid that. The biggest issue involved my AC system. I repeatedly told them something was still wrong, but instead of actually finding the leak, they kept refilling the refrigerant and sending me on my way. Because of that negligence, my compressor eventually failed and the casing cracked -- despite the compressor only being a little over a year old. Out of those five return visits, they reimbursed my rental car twice after I complained about continuously paying out of pocket because I don't have another vehicle. One visit, they even handed me Visa gift cards after again failing to fix the issue. It honestly felt less like customer service and more like, "We're tired of dealing with you." I also have recordings from my last drop-off. In one, the owner, Brody, points at my car and asks, "What's up with that?" When another employee says, "The AC is having problems again," Brody responds, "Nah, f**k that," while complaining about my car being back again. Maybe if the issue had been fixed the first time, it wouldn't have kept coming back. Every time I returned, I was treated more like an inconvenience than a customer simply asking them to fix the same unresolved problem. Eventually, they had to involve the shop across the street because they couldn't figure it out themselves. One employee texted me the quote from that shop, then later sent me (after I asked the next day) another estimate that was literally DOUBLE what they had originally been told, because "if they denied it then they still had room to cover repairs" is what the text message from the shop said -- and that inflated estimate had already been sent to the insurance company. When the insurance company later contacted me to say they were considering totaling my car, I sent them all the text messages, recordings, and estimates I had received. The adjuster literally told me they were confused because insurance had ended up covering damage that the shop itself may have contributed to through negligence by failing to locate the leak when I originally reported it. The adjuster even used the words "insurance fraud" -- not me. At that point, I took my car elsewhere to a shop that has done major repairs for me before. I'm now paying around $3,400 out of pocket just to finally have my vehicle repaired correctly. To make things even worse, the new shop discovered that Magic Touch had replaced my radiator after the wreck and apparently NEVER added coolant. I brought my car there six total times, including immediately after the accident, and somehow nobody noticed the coolant reservoir was empty? That repair is now being added to my bill along with an expansion valve replacement. You can call me a liar if you want, but I have endless text messages, recordings, invoices, and documentation to back up every single thing I'm saying. The unfortunate reality is that they seem friendly until they no longer want to deal with your vehicle. Once that happens, you absolutely feel it. The ONLY reason this review is getting two stars instead of one is because the body work itself looked decent.

I went there for an estimate they were informative and very reasonable with their pricing. Also…read morewilling to work with my schedule, I highly recommend them.

Matt took care of me real quick after this last hail storm he made sure I was taken care of. I…read morewould never go to another place. You made my car look brand new. Thank you. Another veteran owned place where i will always take my vehicles. Thanks Matt.

After 30 years in Tx, for the first time, I had extensive hail damage on my new Nissan Altima…read more After reading a couple of reviews I put Dent Tech on the list of shops to give me an estimate. They were the only ones who said they could do the entire car including the hood as paintless dent repair. They were also able to start within a week instead of 6-8 weeks by the other body shops. My car looks brand new again. My husband and I had Matt put the car under lights and went over it with a fine tooth comb. They did all they said they would and in the time they said. Easy guys to work with and I would take it there again and highly recommend them. Also Matt is a Vet and this is only one small way to support our troops! We drove all the way from Decatur and glad we did!

JC Did excellent work, was on time, and very friendly. A great overall experience. Thank you for…read moretaking the time to help us!

Who charges $50 for an estimate? That is absurd. Customers use estimates to choose who to hire…read more Quotes are such a basic request, I was shocked that I was told I have to pay for a quote. They obviously don't need me as a customer.

Highly recommend Mike's Auto & Body! Dropped my car off to get dent fixed and not only did they do…read moreit in a timely manner, the repair work and communication was amazing . On top of that, when I received the car back the inside had been completely cleaned!

Good work! They took responsibility of the car and helped fix any issues that arose post repairs.read more

I bought a 2008 Acura MDX a few months ago. I wanted to ensure the AC was working efficiently…read morebefore the 100° TX heat sets in. I took it to these guys and got a diagnostic performed for only $50. My vehicle needed a new serpentine belt and a can of Freon. They recommended keeping an eye on the compressor and I will eventually return for that repair. They were quick and I was out the door at $230. Richard and Erick were friendly and provided outstanding customer service. Highly recommended!

Yelp response was quick. Richard was very friendly. The service was very quick, and the price was…read morebetter than other shops. Will come back for other maintenance needs !

Found this shop through a Google search near my home. I…read morepromised my daughter that before she got back from vacation I would have her hood fixed. With only a few days to spare, Mike took on the job and did a fabulous job on the hood! My daughter arrived home 2 hours after I picked up the car. She was ecstatic!! Now I'm looking for other work that needs to be done on my car. Thanks to Mike and the entire crew!

What a great find! The work couldn't have been better and the folks couldn't have been nicer. The…read moreentire experience exceeded my expectations.

This Auto shop is EXCELLENT! This family owned business gives top tier service. They handle every…read morecar AND customer with such urgency, quality, and care! I will never go to any other auto shop. If you're debating whether to come here or not, PLEASE do!! You will not regret it! -My car sat at caliber collision for months until they one day randomly told me they couldn't proceed to work on it. As soon as I took it to Brenda & her family, my vehicle was back within my hands in under 2 weeks. I'm very grateful!

Five stars. Josh did a great job. My SUV had a really big dent on the drivers side door and Josh…read moredid a really good job in removing it/fixing it. Awesome job and I will recommend his work to anyone. Very professional work.

These guys are pros and quite fast. I was so relieved that they could get the dents out of my brand…read morenew car. They're so good, the dealerships use them.