Ashton at Calibur Collision in Roanoke Tx is awesome he fixed my Cad and got it back right away, he was friendly and professional. The whole place was clean and everyone I came into contact with was friendly and so nice. If I ever have to go back will definitely go back to Calibur Collison in Roanoke again, Thank again. L. Gibson read more

They did a repair on our car but there was an alignment issue. They worked with us to resolve the issue and made sure that it was resolved and we were satisfied. I know that I can trust them on any future work. read more

I'm a repeat customer of this location and want to first say, that the appointment process and the front desk process went perfectly and both deserve five stars. My disappointment came with the price estimate process for the work needing to be done. I went in today for an out-of-pocket repair on one door skin that I considered minor. I felt like the adjuster was trying to oversell me when he started talking about replacing the entire door, and I also felt like he was gaslighting me when he claimed it was because of safety issues. By the way, the door functions perfectly and its alignment is exact, even though he tried to tell me different. This part of the service experience did not meet my expectations. read more

Great service- car looks fantastic! Friendly staff and kept me up to date every step of the way!!

The team at the caliber collision in Colleyville texas is amazing. I highly suggest anyone to use them for any automotive related body repair needs. They go above and beyond. read more

Caliber Collision - Looks better than new. Thanks Caliber - Body Shops Near Me - Colleyville, Texas

Absolutely amazing! Cannot thank these guys enough, Kyle and Kendra did nothing but fulfill my every need! They had my vehicle for 9 months! Due to a part being backordered. They happily changed my brakes (not something they typically do), and kept me in the loop anytime something changed, or even if it didn't. Scheduling wasn't an issue - and they were even happy to keep my car an extra 2 weeks once it was ready (I was out of town). Even returned my rental car for me. Washed my car and filled up the tank. So friendly and easy to work with. Recommended to all! Thank you again! read more

Amazing service. Keller was absolutely awesome. Was very efficient and kind. Will definitely go back.

Took my car into get some warranty work done, was told parts were order but never heard back. Called a few different times, still nothing.

Go with Caliber before anyone else! They may not have the cute jingle, but they are more affordable, very polite, friendly, and professional. The came out to my location and took care of business! I will recommend them over and over! read more

Had my windshield replaced today and had Great service from a very knowledgeable technician

UPDATE 2 I talked to Tony Hahn again today. He informed me that he authorized all car rental charges over my insurance allowance would be paid by Caliber Collision. Someone at Enterprise made a huge mistake and owes both of us an apology. Tony, I sincerely apologize for any negative comments about you in my previous review. read more

This is the absolute WORST PLACE I have ever been to. Aside from a GREAT employee named Brook who worked at the front desk, I had an extremely hard time working with these people here. Below is a chronological list of everything that happened the past couple of months. -Car is wrecked on November 19th -Thursday December 12th, go to pick up car the first time. Notice a taillight was was out. Sent back to fix. -Friday December 13th, go to pick up car again, headlight and front bumper was never replaced. Sent to back to fix it. Involved the manager. Tells us it will be ready by the following Wednesday. -Wednesday December 18th, pick up car, everything looked good. -Sunday December 29th, tail light that they replaced goes out. -Friday January 3rd, taken time Caliber to replace tail light. Get car back the same day, everything looks good. -Saturday January 11th, weather liner on back passenger side window, comes out from rolling down window. Notice passenger side front and back windows act weird(rolling up when told to go down, rolling down when told to roll up). *I start looking very detailed at the car and the statement, they did not fix multiple items on the list that they charged for, for example the first thing on the list was never replaced, marks on my tail light where it looked like they just pried the light out of the socket, overspray on multiple parts of the car, tint didn't line up on the windows, weather liner on back passenger door was not put in correctly- full vertical strip was out of the track in between the big and little window, the weather liner where the window stops at the top was folded in on itself, metal underneath where the weather liner is supposed to go had small dents all over as if they used some tool to hit the door. -Monday January 13th, taken up to caliber, after looking at car they tell me to bring it up on Tuesday for a full day. -Tuesday January 14th, drop off car at 8AM, receive car at 6PM. Look over the windows and notice the top horizontal weather strip was STILL folded in on itself. I pointed it out and the Insurance Advisor started pulling it out with her fingernails and set it on the metal door correctly. ---------- Along with the list above, they failed to keep me updated on my car. I didn't receive any calls the whole time my car was being fixed, and I had to call after weeks of no communication to see when my car would be ready. Then, on the days they told me to come pick my car up, I had to consistently call them every couple of hours (9am telling me it would be ready by 11am, no call, called at 11:30am still not ready but will be ready at 1, no call, called at 1:30, still not ready and tell me it will be ready by 3! NO CALL AGAIN. call again at 3:30 and tell me it will be ready by 5) and this happened multiple times on the days I needed to pick up my car. I don't think enough words will be able to tell y'all how terrible of an experience I had. I also feel like since I am a 19yr old female, they treated me just as that-someone young who won't make a fuss about their work because I'm so young. WRONG. I don't normally get mad about things and I let a lot slide but this is absolutely ridiculous. read more

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Very poor customer service abrasive personal, basically said they didn't need more work as they were already busy.

Another great experience with the team at Caliber today. We've taken our work to them for years, and always experienced great communication and a great final product. Today, they repaired some vandalism to my Challenger, replacing a stolen emblem. Thanks, Caliber! Keep up the great customer service. read more

My friend was having his car worked on here and I was dropping him off when they took care of a small dent I had immediately and did an amazing job!! Carolina and Javier were professional, courteous and kind. They definitely earned my business as well as others I hope!! Thank you! read more

I was somewhat nervous to have my vehicle repaired here, based on the reviews. Wow, am I so glad something in my gut told me to go with them. I received customer service that actually blew my mind and a vehicle that looks and drives better than before the TBone hit! Thank you guys so much for the amazing experience through a bad situation. David Smith is a General Manager who actually cares about people. So rare these days. Thank you from the bottom of my heart. read more

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This was our family's 7th time to use Caliber Collision. Every single time very satisfied. Their work is great, it's done when they say it will be done. As painless as it can be to have a wrecked car fixed! Very nice people work there who know what they are doing. read more

I needed to get some body work done on my 2021 Ram 2500. The decision to come to Caliber Collision was based mainly on the number of positives reviews. My experiences mirrored those positive reviews in that they got us in quickly, keep me updated, did quality work, and completed the job when promised. I am tough to please, but they did it. I will come back again when needed ...without question read more

In short, these folks will take care of you. In detail, their customer service and professionalism is the highest quality. I filed a claim with Caliber through my insurance and from the moment I walked in the door, I was immediately assisted by the receptionist (Brittany). She was friendly, efficient and confident. Their waiting lobby is comfortable and they offer complimentary coffee and popcorn. Within five minutes, Jacob came to look at my car. He did a thorough inspection and gave me a solid estimate, and he was very attentive. Caliber handled getting my rental set up which included the rental company picking me up, and in the end contacting them to retrieve the rental once my car was finished. In a perfect world, I'd love to say that my car was perfect when I went to get it, but it wasn't. Adam, the manager, was so attentive and professional about my observations - which were minor, but important - and he immediately took responsiblity and resolved to fix them. My car was ready 48 hours later which was still ahead of schedule. Adam, is a great manager. He's fair and has a great sense of humor. More importantly, both he and Jacob and the entire team care and want you to be satisfied with the work they produce. This location is extremely busy and handles a high volume of vehicles, and yet they manage to give personalized service and keep you informed every step of the way. Highly recommend. read more

We've had work done here on multiple cars over the years and they are always wonderful to work with. Service is prompt and friendly and I fully trust their team. Lillian and Javier are awesome! read more

So, I came out to vandalism on my car, and my insurance suggested Caliber to get it fixed. Having to have any unexpected body work done is awful, but add in an anxiety disorder and this past week and a half has been hellish. Caliber made it as easy as possible. They have a deal with the Enterprise down the road, who will pick you up and you can drop the rental off at Caliber and they will come get it. As for the work, my car looks brand new where they worked on it. It's beautiful. I missed my car so much. And I don't know why people were complaining about the time, they were able to finish my car in less than 72 hours. We had talked about finishing it up next week, but they are awesome and got it finished today, even though they looked to be slammed with cars. :) I'm recommending them to everyone. I hope I never have to see them again, but if I'm in that position again, I'd go right back to them. read more

If you care about your car's finish, DO NOT take your damaged vehicle to Caliber Collision. Almost every major insurance company recommends this company. I suspect it's because they have a formal client communication policy and they turn repairs around relatively quickly and inexpensively. In my opinion they either use inexperienced labor or they're so rushed (because they're so busy with all that auto insurance referral work) they can't do a quality job. In two separate minor collisions, I took my cars here. First time was 2004 or 5. The vehicle was delivered to me in a filthy state but it was still easy to see problems with the refinish work. There was apparently NO quality assurance check on the work as my untrained eyes found problems immediately. The car was re-repaired under warranty to my satisfaction but still came back dirty. Second time, another minor collision repair. I wouldn't have gone back to Caliber except it's close to my house and I was about to return the car to the lessor, so I wasn't too concerned if it didn't come out "perfect". Same program: car came back filthy and the finish was obviously flawed. This time the flaw was not a minor problem; it covered much of the refinished area and would have been EASILY detected by a quick Q/A review. If you are a car enthusiast and you take the time to wax/polish your own car or have it professionally detailed, stay away from Caliber Collision. Ask your detailer where to go if you have the unlucky need for collision repair. read more

Place is a rip off. Do not bring your car here if it's not under insurance. I brought my Vehicle in for a bump and was quoted at $850. Went 10 minutes down the road and for the same work needed to be done on the car it was $400. Place scams you out of your money read more

Although information and details weren't as clear as they could have been, Caliber Collisions has some great people that will go above and beyond Adam and Tyler thank you for taking care of us and doing such good work! read more

Do a good job but are %15-25% too high compared to other shops. .

Professional, accommodating, communicative. Exactly what I was hoping. Thanks GM Tony!

Missing parts on car after service was done. Needing other work done but will choose another location.

Excellent work! An unfortunate incident with my new luxury SUV left me in tears- but the guys at Callibur took over and made things good as new! No more tears! Quality work and extremely fair! New customer for life! read more

My daughter damaged her bumper and knocked out a turn signal on her car when she took a steep driveway a little too fast. The entire team at Caliber was professional and friendly as usual. Tyler was very quick to assess the work that needed to be done. He gave me what I thought was a fair quote and timeframe to complete the work. I was surprised to find that the work was done faster than expected and ended up costing less. Now that my daughter is driving, I am sure I will be seeing Tyler and the rest of the Caliber Collision team on a regular basis. read more

I was driving my daughter's truck for maintenance while she was on vacation and was hit from behind. I got a referral to this shop after most others had long wait times. I told them my problem that I needed quick repair and felt so bad about her car. Lillian was fantastic and understood what I was up against as my daughter is working temporarily in another state and talked to her boss Dave. They worked me into the line and really care about my needs. She even had the parts ordered the next day. Each Caliber is separately owned and these folks really care and serve the customer. This is where I will go . Comes out tomorrow and I am so relieved. Thanks Lillian for the fast work. read more

Tyler helped out so much when it came to fixing me car. He was super helpful, kind, and respectful. He did everything possible to have my car done in time for the holidays. The service I received was amazing and top notch quality. Definitely a wonderful and trustworthy place. read more

Was involved in an accident with rear end damage recently. Took it to Caliber Colleyville and what was promised to be repaired in one week was still ongoing 4 weeks later. Fiancee picked up the vehicle and didn't inspect the repairs which turned out to be a big mistake. The workmanship was the worst I have ever seen from a repairer. Internal panels were glued back together with glue residue seeping down from the joint. Repair shop dust all over inside panels in the rear compartment and doors, rear door seal bulging as incorrectly fitted, suspect rear bumper lower one side, tape residue left across back window and rear wiper where they had taped the wiper to the glass for repairs. Car is at end of lease and no time for return for proper repair. Overall this business is a disgrace. Would never go back there. read more

I feel like it wouldn't be an auto repair if one or two things didn't go as planned. I was fortunate enough to be able to work with the manager Doug when bringing my car to caliber. While we had a few obstacles to over come with my vehicle, Doug was a huge help. He truly went above and beyond for me to make sure I was 100% satisfied with the repairs done to my vehicle. About 3 months after the accident I was having some tire trouble. I contacted Doug and he insisted I bring it back in to have a second look. Instead of just a second look Doug took my car to Mercedes to get a third opinion from the experts and had my tire fixed so I would have no more issues. Doug's compassion for his customers and his willingness to go above and beyond really shows and i think this company is lucky to have a manager like him who actually cares about his customers. read more

Needed to get some bodywork repair to my car that had recently been in an accident. Our insurance company, Ameriprise Insurance, only had 7 preferred options. We chose Caliber based on the ratings here. I called and setup an appointment. While on the way, i got stuck in traffic and called to let them know i will be late. THey were courteous and accomodating. When i got there i met with the appraiser who was friendly and did a good job of evaluating and explaining the damage. He promised to send the estimate to both me and the insurance company which he did the very next morning. So far so good. now comes the bad part. After the insurance company approved the estimate, i called to understand the estimate and setup a time to drop off the car. The lady who picked up the phone was not helpful at all. The appraiser was out that day but she refused to find someone else who could help me understand the estimate. When i asked her help to understand the estimate and the time it would take to fix, she could not answer my questions, was rude and non-commital on the time it would take to fix the car. I asked for a manager or owner as i realized that i would not be able to get what i wanted with her and she refused to call anyone. I hung up called the claim agent who explained everything to me and found me another body shop. I asked the claim agent to not put their customers through what i have gone through by keeping this shop in their recommended list. She said that there is an escalation process that she will send my complaint to at Ameriprise. I give this shop 2 stars for the good service initially but i would not do business with someone who hires a rude unhelpful front desk person who doesnt even try to help when a customer calls or finds someone who can help. read more

Caliber collision in Colleyville is fantastic! Great customer service, they did the repair super fast, and everything looked terrific! Highly recommend them! read more

Wow! I have not always had great experiences with collision repair, but Lillian and the Colleyville Caliber Location helped restore the rythme of my car's life. They fixed my grille and helped restore a minor parking lot incident. If something happens ever again I will sure to ask for Lillian. read more

I took my wife's BMW X3 SUV in to address a lot of road dings and scrapes on several areas of her pearl white car. I worked with Kendra, who was terrific....very friendly and knowledgeable. I received a quick estimate, and the work was done the next day. My wife and I are both very happy with the quality of work done....would definitely recommend Caliber Collision! read more

David went above and beyond to help solve my problem. He took my car to the back and touched up the paint (at no charge)! During my short wait inside, I was offered water and found the receptionist to be extremely friendly and helpful. Thank you David and friends! This company deserves a 5 star rating and I will return to Caliber Collision for any other needed repair work. read more

Great service! Carlos kept in touch as the work progressed. This was my first experience with a body shop and I was very satisfied.

Initial interactions were excellent. Caliber was an insurance recommended business. Usually, insurance recommendations are crap. Everything started great. Right front fender replaced, front bumper replaced, body paint blending for the passenger door and hood, new headlight installed. Initial estimate was less than half of the final total bill. Insurance, I guess, approved of the added changes. I wasn't consulted for any additional changes. Both of my headlights are covered over in film. I know other repair shops will call me and suggest replacing additional items out of pocket to complement items covered by insurance. Caliber did not. They replaced one headlight without suggesting replacement of the other. Gradually, I had been removing the ugly pinstripe along the side of my vehicle. Caliber took it upon themselves to replace the entire pinstripe on the right side of my vehicle with the justification, "We have to return the replaced parts to manufacture's standards." Well, on both sides of the vehicle the pinstripe was nearly, completely removed, even on the fender being replaced. Perhaps the owner should have a say in what, other than body paint, is added back onto the vehicle. I was not consulted. Now I have a fresh pinstripe on one side and no pinstripe on the other side. When they replaced my bumper they took the fiberglass bumper off and replaced it with a cheaper, all-plastic bumper that is flimsy enough to shatter after any impact. Originally, the bumper was not to be replaced. After removing the fender, they found about a square inch of plastic that was broken off of the bumper but not related to the damage impact location. They justification, we need to replace the bumper and rack up more charges. By replacing the bumper, instead of having a solid front end, it all feels loose and wobbly when pressed upon. Are Jeep's suppose to have weak front end's? What's worse, is when I was doing the initial walk around with the appraiser, I told him eventually I wanted the vehicle to be badge-less. When the side and hood badges were removed for painting, instead of leaving them off as requested, Caliber went and purchased new, chrome expensive replacements racking up more additional charges to the insurance. With all the changes and unapproved additions, as it is my vehicle, the initial appraiser, after approving everything, just so happened to quit his job the day before my vehicle was to be detailed and released back to me. The woman who took over the account made a whole bunch of promises and offered discounts to additional out of pocket expenses to "even things out." Crooks. She even said she would locate another headlight for the left side to match the one installed on the right side. One week, two, three, several weeks passed. Never another word from Caliber about finding the headlight. They didn't keep the invoice or log the part numbers for the installations; they just had their internal numbers. They charged insurance $172 to replace one headlight, that although I wanted to replace, wasn't initially damaged in the impact. I give a one start because customer service throughout the process as well as the 100% satisfaction guarantee is obviously garbage and just a slogan. They threw away the good bumper and refused to take the pinstripe off at their expense. I won't use them again. Oh, and when I worked for i Fratelli's Pizza I took them one of the Wednesday business care packages of 3 large specialties, 4 salads, desserts and drinks, at no charge. But I never got that kind of consideration or courtesy, as a customer, in return. read more