Rachel Garcia at DFW Collision in Grapevine was wonderful to work with. I had paint and scratches on my Toyota van and she took care of it on the spot! I hopefully won't need body repairs in the fiture but if l do l will only take my cars to DFW Collision Center because of the customer service l received. read more

They did a front clip repair, but it won't stay in place. It's fallen loose three times now. They've tried twice to fix it, but they don't seem to know how to do it to make it stay in place. I've given up on them. read more

Rachel Garcia was the advisor who was supposed to get us an estimate two weeks ago but never did. We emailed her on Monday and she responded that they've been too busy with a manager quitting and promised to get the estimate by EOD Monday, yeah she never did and has since stopped responding to our emails. Whenever we call they transfer us to her line but then it goes directly to voicemail. She is very unprofessional with these responses. read more

cost less than dealership, Much faster, on time, good work. They were good to work with and I will use them again

MARCUS WAS AMAZING!! He kept me updated daily on the status of my baby. He literally went above & beyond for me the entire time. He explained everything perfectly. Extremely kind gentleman and he definitely deserves a raise!! 10/10 highly recommended. As long as he is here I will continue to come here for all my collision needs. The whole experience put my mind at ease and my baby looks even better than before! Thanks Marcus & team! read more

Stopped in with a scratch I wasn't able to buff out of my wife brand new car. They looked at it, had me pull it over to the garage, and somehow worked some wizard magic because the scuff was gone 30 seconds later. No charge!!!? You better believe I'll be back if/when I have other body work that needs to be done in the future. These guys are the real deal from expertise to customer service! read more

Do not take your car here, even if your insurance is recommending them. I brought our 2020 Toyota Corolla because our insurance recommended them. This shop had poor communication skills. Rachel was our advisor and she barely reached out to us. We had to call multiple times and leave voicemails to get in contact with her. They had my car for 4 weeks just to swap the bumper. After we got the car back they had scratched up both side view mirrors, as well as the bumper not even fitting into place. She assured us it will get swapped out. But at the next appointment she said there's nothing she can do. Are you kidding me? Your mechanics didn't install the part correctly in the first place. read more

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So my teen somehow broke the key hole cover off the door handle of his car. I ordered the part from the dealer and it came in gray. I wasn't sure where to go from there so I yelped some car painting shops and ended up here. I went to DFW CC to get options for painting it having no idea they'd paint such a small part. When I walked in I was greeted and told that my little problem was easily solved. They took so much care with my $31 paint job that I can only imagine what they'd do on a big job. I was super impressed, the communication was great and the car is back to factory conditions. read more

DFW Collision Center - Key hole door cover - Body Shops Near Me - Grapvine, Texas

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Terrible communication and horrible customer service from the manager named MARCUS!! Called numerous time with no follow up and when I tried to communicate the problem Marcus didn't care to listen. read more

You guys ... seriously this place is the only place to trust for your collision repair needs. They are so great, honest, and quick! Just recently my husband was driving home on the freeway when a landscape truck with a bed driving near him had a plastic trash can fly off and hit the front of his car. We've only had the car for less than a year so we were not happy!! He took it to DFW Collision and repair to get a quote as it looked like it could just be buffed out. Mark looked at it and put some orange cleaner stuff on it and the scuff marks are completely gone! No charge!! They could have charged but didn't. That is service! I hope I do not need to get my vehicles repaired often but if ever I do I will go here no doubt. read more

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Wanted to thank Kevin and his staff for helping me this morning. I had a piece of plastic trim hanging underneath my Infinity Q 50 and it was rubbing every time I hit a dip in the road. Kevin took my car back and got me in and out in 10 min! He was super professional and did a great job,I will definetly be back anytime I need bodywork on my car. Great job,it is nice to get great customer service these days. read more

They do not maintain their records nor do they honor their "Warranty of Workmanship". Over the years I have brought my auto's here for location convenience. I called today to a schedule a warranty repair on their work. They had me email me them a copy of their warranty paperwork as they are unable to produce the records themselves or it is inconvenient for them to do so. They then called and said I needed to bring the car in twice so they could look at the warranty work then come again after so they can schedule it on their convenience. I offered to provide them pictures to avoid the time and a trip there not no no they don't do that, Where is customer service at this place, they don't keep records, have the customer make multiple contacts and trips to fix their workmanship. All they say is I understand but do not really make any effort to provide customer service. I will take the simple repair and pay out of pocket then to deal with their non-sense. read more

Recently moved to Grapevine from IL. My car had a bumper coming off loose on one end and I went in for an estimate. Very pleasant to deal with. Chet took his time to look and investigate and discussed the options. He even got the work done on time even with a very short notice. Appreciate all the help Chet and his team has provided. If at all I need any body work to be done on my vehicles, DFW CC in Grapevine would be my one and only choice !!! read more

Wasn't happy with their poor communication. Ashley assured me at first meeting that she would call me every 2 days. Didn't happen. I had to call to get updates. Left 2 voicemails that she later claimed she never got. Also told me in the bid it would take 8 days to complete work. It took 15 days. So I went without a car thinking car would be done "tomorrow" which just never happened. I just wouldn't trust any bid quote they give on timeframe. read more

This place is unbelievable! From the front intake person Hannah, to the estimator Ashleigh, to the production manager Taylor, I received 5 star service. I felt that everyone is like a big family working together to make sure the customer is more than satisfied. My vehicle looks incredible, like I never was in an accident Thank you DFW Collision Center. read more

Second time using this shop, this time working with Dustin McClure. I was given courtesy updates, the repairs were completed on time, they always do a phenomenal job matching the color, original parts were used, and as a bonus they clean your car before returning it. They even repaired a few unrelated rock chips! I highly recommend this shop and Dustin, thank you for perfectly restoring my baby! read more

My repairs were satisfactory, but my car was delivered a day later than quoted. You should also remove ALL items of any value. Yes, the company has you sign a waiver that they aren't responsible for any personal items, but when you do have something of value stolen, as I did, any such waiver doesn't excuse theft. It's simply wrong and shouldn;t be tolerated by the company or any customers. read more

The staff at DFW Collision are absolutely one of the most helpful and professional businesses that I have had the pleasure to use. Their services far exceeded all my expectations and would highly recommend them for anyone in need of auto body repair work. read more

I give these guys a solid three stars. I have used them on 3 different situations and the last two times they had to take it to the back to fix things. The last time, I was assured that my deductible was comprehensive and that I did not need to file another claim for my windshield nor my front bumper. Regardless, the windshield was replaced on a technicality and my front bumper was ignored even though I was assured repeatedly that they would have enough leftover paint to at least touch it up since the bumper would be off anyway. Nothing got fixed there. When I went to pick up my car, I walked through my entire car and they had to take my car to the back to get rid of paint chip marks apparently from another car. Weatherstripping had to be reattached and I had to attach the digital compass myself along with the wonderful roll of double sided sticky tape that was complimentary. There is another wire hanging around that I'll eventually get to but these are things I shouldn't have needed to do myself. I'm not sure where the communication was lost. Regardless, this place is better than most places and I'll probably take it back cause it's convenient from work and home but still they need to get a lot of details right. That's why they call it customer service right? read more

I had the best experience with Dustin & the staff at DFW Collision. Everything went so smoothly & my car looks brand new!! I would recommend them to anyone!!! read more

DFW Collision Center stands out from the rest! Ashleigh is amazing! She went above and beyond by actually fixing my car even though I was just there for an estimate! Her expertise saved me a lot of time and money - now that's excellent customer service! I was very impressed with the entire operation and would highly recommend DFW Collision. Their honesty and integrity truly makes a difference! read more

Best Place I have ever been great people helpful customer service and kept me in the loop in regards to what was going on with my car at all times! Had a timely experience would reccomend them to anyone! Cant find service like this - Love, My Ford Focus read more

The service is fabulous. Love Justin. Very courteous. They made it so easy and simple for their customers. All I need to do is to drop my car off. Highly recommend. read more

Professional, efficient, caring and fast. I worked with Brad ...the entire team is awesome. Brad went the extra mile and kept me updated almost daily. Pick up and drop off were a breeze. I drove away feeling so much better and feeling like I was driving a new car. My car even smelled amazing when I picked it up! I would absolutely recommend this collision center. read more

Excellent Service!! They made everything flow so smoothly. They were quick in responding to all my needs. I had no hesitations. My car looks great! Super happy!!! read more

Great experience getting my car fixed here. I went through the other parties insurance so had no out of pocket and can't speak to that. Their service and their communication overall was fantastic. Would consider them again for future repairs. read more

Brad (Mgr) & everyone on his staff did an excellent job in repairing my vehicle! They under promised & over delivered. They kept me apprised of my SUV's status throughout the repair process.The services were provided in a very friendly yet professional manner. R. Bell read more

They were great to work with. I got in right away for the estimate and was able to get in quickly for the repairs. The work was completed ahead of schedule. My car looks great. You can't tell anything was ever wrong. Fast, friendly, polite. I'd recommend them 100%. read more

I cannot rave more about this business. I needed some body work on a new car that had damage after a hit and run incident. That was upsetting enough. But, thanks to the fine, professional and accommodating staff at the DFW Collision Center, an awful, and upsetting situation was completely turned around by their expert handling and problem resolution. I was especially concerned they could match the unique paint color, 'blue print,' to the rest of my car. From the start of my experience in December 2021 to the repair work completion January 2022 - every single aspect of this process was perfectly managed. Mark Vrabel was excellent in explaining the process at first meeting and Hannah, at the front desk, was efficient and courteous in ensuring my appointments were met and on target, as well as taking care of my car rental/return needs. Lastly, a giant thanks to the exceptional project management of Chet Smith, who was on site overseeing this body collision work from start to finish. The finished product at time of pick up - was magnificent and I walked away a satisfied customer. Big kudos to DFW Collision Center for surrounding themselves with stars like these 3 who make them shine to the public. read more

This is a great body shop. Very honest and down to earth. No tricks or sneakiness. I had an issue with my bumper and Mark saw it was a 10 minute fix. Instead of getting my Insurance company involved again and having a hassle. He took it in the back and to my surprise was able to fix it with no issues. I am very impressed. read more

Ty Bailey treated me like family. This was my first vist to Grapevine Collision Center and as odd as it sounds, I look forward to going back! I know this is crazy since it means that I'm wishing ill on Vixen, my 2-year-old Highlander, but I will not trust her to anyone else! Every aspect was covered: Ty called to arrange my rental car and when I dropped off my car for repair, he had arranged the car agency to pick me up! The repair on my bumper was flawless! It has Toyota factory quality finish out. This is the way you take care of a family member or a friend. Take your car there, trust me. You will not be happier! read more

Body Shops, Collision centers...it hasn't started well; hey it was a wreck. But I am very pleased with my experience at Grapevine Collision Center. Dustin was my point person and he actually did what he said he was going to do; took care of details, returned calls, answered questions,--he sweats the details. I have found this less than common in this industry. The work was done well, and in a timely manner, as promised. I'm not in any hurry to go back to a body shop, but I know if I must, I'm coming back here. read more

This is the second time I have taken a car to Grapevine Collision Center and both times I have received excellent service and the repair was done to my satisfaction. I just picked up my car after I had them replace a bumper, and it looks great. They also buffed out scratches on the side mirrors and the hood for no extra charge. The car looks almost as good as the day I bought it. Well done! And if I unfortunately need to have a car repaired again, I won't go anywhere else. read more

Everyone there was super helpful and they made getting my car fixed after a wreck smooth and painless. They called to update us on the progress every few days which was super unexpected. One of my headlight bulbs went out and I took up there to make sure it wasn't due to something they worked on, turns out it was just the bulb but they replaced it without hesitation. I definitely recommend. read more

The only reason I'm giving this body shop 1 star is to write this review. I would NOT advise to use this body shop. I bought a new car from Nissan and was hit from behind 5 months later. I used this body shop as it was Nissans affiliated shop to repair the damages. Not only did I receive extremely poor customer service but also extremely poor workmanship. I received my car back in worse condition cosmetically than I dropped it off in. I not only would never trust this body shop with future repairs or recommend to anyone I know but I don't trust them to fix the improper work they did to my car. Worst experience, much more stressful and difficult than it should have been and I would highly recommend not to use this body shop. read more

The team here did an amazing job repairing my car. A major concern was getting the paint to look as close to original as possible, you couldn't even tell there was work done. Recommend this location to anyone in need of body work. read more

Multiple-time customer, unfortunately. No, not because it's a bad place--quite the opposite. Unfortunately, because shortly after somebody hit my car in a parking lot, my wife got into an accident in her car. Repairs on both cars were great, with good attention to detail. Only disappointment on my car was a stalling issue that was reported as fixed but was not. Had to return the car. Once they figured out what was needed (reprogramming the idle computer because the battery was removed for the repair) the issue was resolved. Unlike Michelle (review below), hope to not see you guys again for a long time. HaHa. Nothing personal! Seriously, glad you guys do such good work. read more

Great people. My car looks brand new! Service was perfect and top quality repair!!! And very fast too

My '05 Titan had scrapes on the front bumper and driver's side front quarter panel and built-in tool box door in the rear quarter panel was creased/dented. I priced the repair at two other shops and GV Collision Center (Josh Garza) provided a competitive quote and happily worked with me to get the number down to my budget. This was important as I didn't want to file a claim on my insurance. The facility is topnotch from the state of the art paint booths to providing WiFi access in the waiting room. Also, Josh insisted on reviewing the final work with me and had a minor scratch buffed out on the spot. I would recommend giving GV Collision Center an opportunity to price your auto body work. read more

I just had such a wonderful experience with Mark and all the staff at DFW Collision. We just moved here and I didn't know a good auto collision place, but called early in the morning and explained what happened. They were so knowledgable, genuine, took their time, and cared! I have found our collision place for all our future needs and would highly recommend them! read more