I have beem to this repair shop several times for extensive side panel and bumper repairs, repairs done ahead of schedule and under estimate. Today, they repaired a damaged sun visor, charged me NOTHING. I strongly recommend this car repair shop! read more

The worst service I've had in a long time in ANY category. Communication is very poor. I was told that repairs (VERY MINOR) would take no longer than 2 weeks. That already seemed excessive for a bumper but it has now been going on FOUR weeks without my car. I have had to call multiple times for updates and have been dismissed repeatedly. I wonder if I will EVER get my car back. Last I called they said they'd call me back in a few minutes...that was 3 days ago!!! Please go elsewhere. read more

Had a great experience with this place. They were excellent communicators who always kept me right up to date on what was going on with my car. I really appreciated that and the fact that the "complimentary light wash" they did to my car was more like a detailing where they took over 30 minutes to vacuum all the dog hair out of the car. I can't say anything about their pricing, because my work was done through insurance, but everything else from their excellent communication, the seamless interface with Enterprise, to the clean and comfortable waiting room full of friendly and helpful professional customer service personnel was top notch. read more

Caliber Collision - Lovely waiting area - Body Shops Near Me - Charlotte, North Carolina

The customer service I was provided with was by John Z and it was excellent. He kept me informed of when the car would be done and its progress. I had a tire blow out and it caused some decent damage. They did a great job with my repairs and the painted areas look great too! Can't even tell it was damaged. Would definitely use them again if I need to! read more

Our customer service provided by Sam and Todd was 5 star. We felt very comfortable in their handling of our case. They were always courteous, responsive and complete with their service. Would gladly use them/Caliber again read more

Bob worked on my car and did a phenomenal job. He kept in contact with me and worked with my schedule for pickup. Bella came back even better than she'd gone in! Linda at the front desk was also super helpful as well as her coworker Nick (I may be remembering the wrong name, so sorry!). Nick was out of the office and had no problem walking Linda through an issue I had. Highly recommend. Their repairs come with a limited warranty so you can rest assured knowing you can come right back if there any any issues with the repairs. read more

Had to get some body work done to the side panels on my truck and the shop did a great job with the repair and the paint job but the communication I received from Zac was what made it a 5 star experience. Thank you for going above and beyond to keep me in the loop! read more

Brandy and Linda are a power team. Everything was effortless on my end and they are extremely kind & knowledgeable. Super good communicators and kept me in the loop every step of the way. Will be recommending this particular location left and right. read more

I had the worst customer experience at Caliber​ Coll. I took my car here after I received a hit on my right bumper. They called me one week later stating my car was ready​ When I arrived I notice the side that was supposed to be fixed still​ had several scratches. I shared my concerns and they took my car away to re-repair it. One week after that received a call my car is ready​, when I​ arrived I notice the scratch was gone but the paint was a totally​ different​ color from the rest of my car (WTF). They took the car away again and one week later I​ picked up my car. At this point I just wanted my car back and will take it another bodyshop. Save yourself a​ headache​ and don't​ take your car here. read more

Bob and Brandy are perfect examples of GREAT customer service! I highly recommend to bring your vehicle here if you need any work done. My car was finished on time and throughout the process I was updated on what work was being done. If you need anything done to your car this is definitely the place to go! Thank you Bob and Brandy!!!!! read more

Unfortunately I was on a hit and run and had to use my insurance (State Farm) for the first time. Through State Farm I was able to locate Caliber Collision and I couldn't be more grateful that I found this location. The service is incredible! My car looks amazing, like brand new. The staff was so courteous. Everyone I talked to was sweet and helpful. Bob texted me and my husband for updates. After they did an incredible service, I was under the impression I would get a free car wash. And though that was wrong they once again went above and beyond and helped me with the car wash. I can't stop talking about them to friends and family because indeed they are incredible! Wish I could give more than 5 starts. read more

I Timothy And Alice Czupryna had recently had our truck in for a repair from an accident that we were rear ended. Wasn't our choice to go here, it was the other parties insurance company. So was told they would get it work on. Didn't happen after a week I called and wasn't started on yet, and left a message for a Kevin (estimator) to return my call, no return call, I called again and was told by front desk person that isn't in ready yet and she would give him a message to call me again, I said well if he don't I will go to higher up. Still no return call. Called again days later and it was ready but I didn't get notification it was done. Kevin states I'm sorrybut every time I would try to get back to you, it was just really busy. Go pick up vehicle, and no one walk out to vehicle with us. Then after receiving vehicle, a few days later we noticed that they cleaned out vehicle, and money and a black case with inpact wrench and socket set was gone. Called back several times and talk to desk person about it and no one got back to us. Also I wrote head quarters about it and no response. The star above is not earned just had to click in order to submit this. read more

This is an awkward review to write. The customer service people were very friendly, good at communicating and setting expectations on their timetables -- very professional. Also, the folks in the in-house Enterprise car rental were great, very friendly and quick to get me in a car -- even upgraded me for free, when the car they had reserved for me wasn't ready. However, on the part that matters most -- the quality of the paint job -- it's definitely disappointing. On their first attempt, the tape-off lines were so apparent that at 20 ft away, anyone would've noticed them and said, "oh, your car's been in an accident, hasn't it?". I told them it wasn't even close to being acceptable, and was stunned the guy had originally said, "looks good, right?". Uh, no. So I asked him to bring his manager out, who looked at it and said, "you know, we're not robots, it's not going to be perfect." To which I said, "Understood, I get that -- but you're going to have to try again, this isn't even close." 3 days later, the 2nd attempt was complete, and it was better than the first, but still not great. For me, what bums me out the most, is that because of the way it looks, this may end up hurting the resale value whenever I go to sell it. read more

After an unfortunate accident, I had to spend a hectic day dealing with my insurance company and body shops, trying to get my car back to working condition as quickly as possible. This was right after the ice storm earlier this year, so many body shops were at capacity and had crazy wait times. Caliber was able to handle the repair in a very timely manner, so I was sold. I worked with Bob, who is fantastic. He is very friendly, helpful, and open about the process and wait times. He will also help arrange a rental car pickup, dropoff, and other services if you need them. After the initial check of the damage, Bob took some pictures, filled out some paperwork, and sent me on my way with an estimate of one week. Caliber will keep you well-informed about the progress being made on your vehicle. I received daily text updates, and Bob also called to let me know what was going on. My only complaint about the updates is the accuracy of them. On Friday, the day my car was supposed to be ready, I received a text that it would indeed be ready that day. Later that day, I received another text saying it would be ready by the following Friday. Basically, there was damage that they didn't find at first. I appreciate them being committed to completely fixing all of the damage to a car, but I think they could have done a better initial inspection and avoided this hassle. Alas, I was stuck with another week of rental car fees. Considering the alternatives in the area, I would use Caliber again in a heartbeat. Despite a few hiccups, my experience was good overall. read more

Going to get your car repaired is not one of the most pleasant experienced, but I would say that I was very satisfied with Caliber Collision. They came in about $150 less than my insurance company estimate! When does that ever happen. My car was supposed to take 2-3 days to fix, but they were done in one day. Again, when does that ever happen? A plus is that the Hertz is literally next door so getting a loaner is really easy. read more

The worst service I have ever experienced. First issue, I had an appointment to get my vehicle fixed. I called 3 days before my appointment to see if I could drop off early and was informed my appointment was rescheduled and sorry they forgot to call. Second issue, my new appointment was set, I dropped off the vehicle and was informed that it would be ready in 1 week. I never received a call after 8 days so I called and was informed it was not ready. I drove by to see the progress and they did nothing on the vehicle. I came back in town a week early for this appointment. I took my car that day and went to a real service auto body shop. I have no problem with some delays on services but do have a problem with lack of comunication and being considerate. read more

Unsolicited review here... I used this shop based on recommendation from my Honda dealership, as well as it being a preferred shop with my insurance company. Had an unfortunate accident in my 2018 Honda (less than 8k miles old). I was assured repeatedly during the process that Caliber would do everything required to return it to like-new condition. The work involved a little body work, but a lot of underneath/suspension repair. Allison kept me updated almost daily on the status of the repairs, and it became apparent that getting it back to perfect condition was as important to them as it was to me. I was concerned about frame damage..they were able to test it for that and reassure me there was none. End result...after some pretty extensive repair work, the car does look and drive like new again to me. After their interior/exterior cleaning, it honestly looked better than it did before the wreck. I was impressed by, and appreciate the thoroughness and quality of work by Caliber. And customer service?... top-notch. Every person I interacted with could not have been more courteous, friendly, efficient and professional. Special kudos to my service advisor, Allison who kept in constant contact throughout the process. She communicated daily, with a nice friendly, personal touch. As the repair progressed and the days passed, she made me feel that I was in good hands and that the time it took to completion was totally necessary and reasonable. Thank you so much Allison, and the Caliber- East Independence team. read more

Kayla at the Independence location Caliber Collision was an absolute godsend. After literally months of being bounced around from mechanics and auto body shops she was able to expedite all the work on my car, some of it having been caused by the other shops. Kayla kept me up-to-date and well informed every step of the way, better than my own insurance company. After having had such a horrible experience due to no fault of my own and not being treated well by multiple shops I was so grateful to finally have outstanding service from somebody who takes pride in her work. I can't speak for their other locations but if you are looking for quality work and professionalism give this Caliber a call. read more

Very thorough estimate. Darryl took the time to go over everything with me and broke it down into laymen's terms since I know nothing about auto repair.. would definitely use/ recommend this shop. read more

Bob at Caliber is the BEST! He goes above and beyond to make sure the work is done right, finished on time, and gives you an accurate and transparent quote! He also takes the time to explain to you what all needs to be done and make sure you understand. He follows up with regular status updates so you always know how things are coming along. If you need work done at a body shop, this is the place to go and Bob is the guy to see!! read more

This is an excellent shop... Kayla did awesome job getting my car back to normal. Plenty of communication and my car was ready on the day I was told. No complaints. Would recommend to friend and family read more

I definitely DO NOT recommend any and all Caliber Collision Centers! My vehicle was involved in a rear end collision. This was not my fault, they were tasked to repair my vehicle at this specific facility. They did the repairs or so I thought, months later we had rains here and guess what? They didn't seal my damn rear window! I drive a plug in hybrid and the damn water drenched my head liner, hybrid plug in system trunk etc!!! The manager and regional manager looked me in the face and told me the work and specifically windshield passed quality. They didn't know I had pictures of the rear window and the shit job they did with the silicon!! I have pictures, the silicon was all over! What else they didn't they do correctly? I don't know? Why? Because I would have to pay for an independent company to inspect my vehicle thoroughly!! I've been battling with Caliber for months and I the consumer am screwed! Don't trust them at all! They are not doing what's right! read more

I don't know if I can say enough great things about Caliber Collision. The ladies who work there were fantastic and offered such great customer service. When i called in a had some questions since I had never gone through the process before, and they answered them no problem. I dropped my car off on a Tuesday afternoon, said the car would be ready Friday. I received a call with an update on Wednesday, and my car was ready on Thursday early afternoon. I work at Hendrick Automotive and decided to go to Caliber based off of reviews, and I am so glad I did. I hope no one I know needs to get their car fixed. But if they do, I'm recommending caliber! read more

I got rear ended from a business with Erie insurance company and filed a claim to have my car fixed. They convinced us it would be easier to go with their body shop, Caliber Collision Center. I dropped the car off to be fixed in the pouring rain. They called to have enterprise pick me up to get the rental. They never walked through my car with me. I had a problem getting the rental car is by the time I got back to the body shop, they were already closed. The secretary stayed so I could get my belongings out of the car and said she would be in touch. I went to pick up the car and walked over the car with her to check out the work that was done, I immediately noticed two new scratches on the top panel above the trunk, the same side of the car where the accident was. I told her about it since my wife is very particular with her car and any scratches. She argued with me that they were already there and she wrote them down at the walk through. She then claimed she couldn't show me (since they never did one with me, i only signed the paper to drop the car off) After leaving the body shop with two new scratches, the next day, my sensor lights in my car came on saying something wasn't fixed properly. I had to take the car back in for them to look at it and made another appointment for it to be fixed. I dropped the car off at the body shop, then they had to take it to Scott Clark Toyota. Dealer had to fix it and then brought it back to body shop. I picked it up from body shop after completion. It's been about 2 weeks and the same light has came back on in my car letting me know my car still isn't fixed properly. I called the body shop and there was no call back after a few days so I called the manager. He said he would get with the dealer and would figured something out. I explained to them I would have to have a car while they had my car again so I could get to work. It's been a week and there was no call back. I'm very unhappy with this process. I don't recommend Erie Insurance or Caliber Collision Center to anyone. We've used several Caliber Collisions over the past few years and never have had a bad experience until now. Beware of this Caliber Collision Center. read more

The adjuster was extremely nice and helpful, however an employee was swearing and don't get me wrong I swear also but not in a working environment during working hours. Let's be professional people. One very nice man came out and apologized to me for the swearing which is very nice of him to do so read more

Best in the area! Super friendly staff were not like most auto mechanics/ technicians who use your lack of auto mechanics knowledge against you to make a buck. The work quickly and efficiently! They are not afraid to take on any task big or small! I came to them for a problem the ford dealership refused to help me with , now if that's not amazing service I don't know what is! I highly recommend these guys! read more

Can't say enough about the great service provided by Bob Scheich and his team at Caliber. Brought my son's CR-V in for a repair service. Bob was extremely customer focused and worked with me every step of the way. Even fit us in for the service. They had us out the door in under two hours. Appreciate it when a representative of a company goes out of their way for the customer. read more

EXCELLENT communication! Fantastic customer service. On time delivery. They went above and beyond when I asked for an additional quote on a completely separate ding that my husband accidentally contributed that we were willing to pay for outside of the accident claim we were there to address. They surprised us and fixed it as best they could without it becoming an $800 repair and, since it didn't come out perfect, they didn't even charge us!!! We were SO happy with their effort, consideration AND results! read more

Great service! I've had to get my car repaired twice in less than 6 months due to 2 accidents. Each time they finished my car before the actual date they quoted me. They were even nice enough to bring my car to me and take my rental car back for me! I also received text messages with updates. Allison was great with communicating! I definitely recommend this body shop! read more

I absolutely love this place ! I unfortunately have had a few back to back fender benders which lead me here. For starters they have exceptional customer service from the time you walk through the door. The ladies up front are always friendly and helpful. They offer snacks while you wait. Then you meet with Bob he's my favorite. He looks at your car and determines what it may need and the possible cost. He's such a joy. They are in constant contact with you through text and/or phone call to give you the status of your car. For my car it was front end due to deer then back end due to being rear ended. Both times my car came back looking brand new! I don't know how they do it but I'm telling you I wouldn't go anywhere else. It's also convenient that they have a State Farm Agent on site and a hertz car rental right next door. Before going to them I was side swiped and I went to a place that advertises giving back your deductible and it was not worth it my color was a tiny bit off but noticeable to me. So anyway if you want THE BEST service and you want your car looking like it came off the car lot you need to come here. You will be pleased! read more

I was a victim of two separate rear-ended accidents within 56 days apart. My fiancé has been in two more accidents. Overall, the same vehicle has been in an accident 4 TIMES UNBELIEVABLE!!! And every single time we had taken the same vehicle to this shop 4x. Bob was there every step of the way. He provides such an utmost customer service and caring for me and fiancé (Russ). We would not want to take our vehicle to anywhere else but Caliber Collision at this specific location. Bob explained everything in detail and keep me up to date. Car is usually done within a week. The consistency and the continuous communication is very important to me not to mention it prevents any surprises. We truly LOVVVEEE CC and Bob for all the help he provided. He deserve a raise! Seriously. And the front desk was absolutely friendly and fast. I believe they are both the asset members of this company. Good company comes with great service and great employees. Thank you very much! read more

The people at this Caliber location were great! Brandy at the front desk was always polite and courteous any time I called to check on my vehicle. Bob, who oversaw the repairs, was equally as nice to deal with. He gave regular updates on the progress of the vehicle. The workmanship was absolutely great...much better than any dealership body shop I have taken a vehicle into in the past. They had to do paint work as well as replace a window for me. The blending of the paint was immaculate!! That's a sure sign these folks know what they're doing. I highly recommend them for any auto repairs. read more

I was very impressed with everyone there. Although they had to total my classic '93 Infiniti J30 Sedan and yes I was a Little sad about that. And Brandi who was the Insurance Liaison for Nationwide Insurance was wonderful to deal with. There is a But here that kept it from being Highly recommended by me. Was one man in the far right corner of the lobby facing away from the windows. That gentleman was very rude, condescending, Crass and very unprofessional the way that he screamed at me for making my wishes with my vehicle plain to Brandi as to what I had discussed with Nationwide Corporate in Ohio. I later told Brandi and the ladies at the reception desk on the far right front by the door, I am not sure how the hell he keeps a job the way he screams at the customers. Other than that it was a great experience. read more

Just want to give a shout out to Eddie Brown and the great folks at Calibre. As a result of a tiny accident (which was not my fault), I came via the recommendation of Keffer Hyundai. Calibre did an excellent job. Eddie was extremely courteous and professional, and their work was quick and top-notch. Although I wasn't paying (the other driver's insurance paid), I would definitely come back again if I ever needed repair services. read more

The in house staff was extremely nice and helpful but when I went to pick my car up after a week I found my fender crunched and that was not the way I left it. It took it in to get work on my hood and windshield. Someone in their body shop wrecked my car and no one would fess up to it so THEY rent me a car and my car goes back into the shop for another week. I finally go pick my car up...again...and my iPod has been stolen along with the charger chord. There were two separate times I talked to a manager and he seemed to act like my issues were not important. He offered to get me another iPod but he was the opposite of sincere so I told him don't worry about it. I just don't ever want to do business with this sketchy business again. Now they won't stop sending me emails because they wanna know my feedback but their website isn't working so I just decided to put my feedback here. I will NEVER return to this business. The 2 stars are for the ladies in the office, not for the shop. Those ladies are good people and treat customers with respect. read more