My 2025 RAV4 hybrid was struck by another vehicle…read more I had shopped around several years ago at different collision/auto body shops after I struck a deer. I chose CarsMetrics and had an excellent experience with them on South Boulevard. So, it was a "no-brainer" ,I was heading back to CarsMetrics to see what they would say, regarding the damage this time. Jeff, who amazingly gave me my stay few years ago, was also working the day I stopped by this time. He was FANTASTIC to work with. Communication was impeccable, turn around time for the work serviced was faster than expected, and I feel the value was very good in this market/economy. I would not hesitate to use CarsMetrics again.

Called them to set up an appointment for a car inspection but ended up not needing their services…read more Nonetheless, they were very professional, knowledgeable, and helpful with the information they shared.

I unfortunately was involved in an MVA back in August, which was what brought me to this location…read more I'm glad I did, though. Amanda from the front desk was ALWAYS super responsive and friendly and answered any and all questions I had. When it came time to drop the vehicle off for its repairs, they kept me updated along the way with time frames and what they might be waiting on. Even if I did have a question or just wanted another update, a quick email would he respond in a timely manner or even just a quick phone call as well. We did have a couple of bumps along the way with the insurance company, but Greg had no problem trying to communicate with them over and over again to help it get resolved for me. They do the best they can with any situation and help you as much as they can. They do offer a lifetime guarantee on anything they fixed, so that is always a plus. I had to come back to get something else checked, which they graciously stated they had no problem checking it out for me. I definitely recommend this location if you happen to need them for anything vehicle wise. They definitely give it to you straight and give you recommendations on what you should do. They do have a huge parking lot with plenty of parking spaces to choose from as well. They are located right off Independence.

Talk about customer service! These people should be the face for the standard of customer service…read more They are always willing to go out of their way to help you, and got my car in and out after a major collision- very quickly! I am forever grateful for this team! Greg was an amazing help as well as their front desk representative. Cannot recommend place enough! 10000/10 experience! They are the best!

I have beem to this repair shop several times for extensive side panel and bumper repairs, repairs…read moredone ahead of schedule and under estimate. Today, they repaired a damaged sun visor, charged me NOTHING. I strongly recommend this car repair shop!

The worst service I've had in a long time in ANY category. Communication is very poor. I was told…read morethat repairs (VERY MINOR) would take no longer than 2 weeks. That already seemed excessive for a bumper but it has now been going on FOUR weeks without my car. I have had to call multiple times for updates and have been dismissed repeatedly. I wonder if I will EVER get my car back. Last I called they said they'd call me back in a few minutes...that was 3 days ago!!! Please go elsewhere.

The process was smooth and easy. I recommend this shop if you need one. The repairs were done well.read more

Carolina Collision Center did a fantastic job on our 2021 Subaru Ascent that was in the front end…read morecollision. Needed work/replacement of the hood, bumper, headlight, wheel, quarter panel... and double check any impacts to the structure, suspension, etc. They were very responsive, quick with quotes/updates, up front with their process and potential outcomes. They interfaced with the organization that was paying for the damage, even with some mid-job scope increases (due to additional extent of condition that was found after the panels were opened up). Repainted parts were matched perfectly and clear coat was flawless. Special call out for Andrey on top notch communication, responsiveness, and management of stakeholder expectations. Highly recommended and I would definitely take our cars) back to them in the future for any repair/body work!

Lexus referred me to Manpower for a comprehensive claim on my vehicle. I had a hole in the roof…read morealong with several deep dents from a hickory nut tree.. bizarre! Tim and his team went above and beyond when repairing my vehicle. My car came back looking better than when I bought it! Tim takes time to explain process and what he and his team will accomplish with your vehicle. I will definitely be returning to Manpower for any future vehicle needs. :) PS. Manpower also details vehicles! I will be using this service as well!

Tim Tran and the guys at Manpower Collision always do a great job. Tim was able to assist me in…read morehandling the insurance adjusters so that was one less thing I had to worry about. The work was spot on and it was ready when promised. Great work guys !!!

True five star service. Getting rear ended (in the rain) was a pain. Hearing that I had to trek…read moredown Independence Blvd from the university area for an estimate and repair didn't have me very excited either. The team at Folger were gracious, helpful and polite at all times. First off, after a quick inspection, Enterprise scooped us up in our rental car for the duration of the repair. I know, I know this is part of the insurance company's program not Folger but they made the call for us and handled the bulk of the details. I signed up to receive text updates on the repair. These came often enough to be helpful and infrequent enough I didn't want to type UNSUBSCRIBE. Our car was ready at the exact time and day they promised and check-out took less than five minutes. The best part, is that while we had an external repair the car was cleaned inside from top to bottom. This process could have been horrible but it was a turnkey as- well the push button start on my Prius.

I was really shaken up by being rear ended at an intersection. Immediately took my vehicle to…read moreFolger automotive right by Williams Subaru. Mike and his team were so calm and reassuring and took great care of me and my vehicle. They made sure that my vehicle was repaired strongly and securely and they take an enormous amount of pride in the professional work that they do, they should. I am extremely happy with the work that they did.

Amazing work, amber was very helpful and looked out for me! The paint job was immaculate, but I…read morefound one spot in the paint, and she agreed with me immediately that it was not up to their standards, and fixed immediately!

Worried this place may not complete the repair they quoted you? And worried when you show up to…read morepick up your car, the price has drastically increased without them notifying you? Drive an extra mile to another repair shop. It may take a couple days longer, you will avoid having to plead with the owner while they hold your car hostage until you pay the new higher cost that wasn't communicated or requested during the repair.