Just not a good experience. Although the in person customer service is great, sadly the results on the vehicle don't match. It truly felt like things were rushed when getting the paint done. It really shouldn't take you over 5 times to repaint my car. 1 minor defect I could understand but the fact that they were consistently alot of defects I can't. I don't know if it's a lack of care or a lack of ability to do the job right. Still now while having my car I can still see that the paint isnt that great. Although my concerns have been voiced and you guys left me your email, i never got a response. I guess corporate has the same issue as the body shop, which is lack of communication. You don't have to leave your email. read more

My wife and I were very pleased with this one stop shop. We had a comprehensive claim through our insurance, and wanted to take care of it at a one stop shop (drop-off, have estimate done there, and pick up rental ), that way it wouldn't interfere with our busy lives. Well, Caliber Collision was recommended by our insurance company, and we scheduled an appointment. We were able to drop off our vehicle at the shop, pay our deductible up front if we wanted to, and within 20 minutes or less, we drove away in our rental car, paid with our insurance coverage. I received text messages from Caliber every 2-3 days with updates on how repairs are going, and advised that I could call to obtain details if we chose to do so. We received one last notification advising that repairs were done, and that we could pick up our vehicle. My wife and I drove the rental to the shop, dropped off the rental keys with them, and they proceeded to go over the damage with us, and show us what was fixed and replaced. The deductible was already paid, and so we were able to drive off in less than 5-7 minutes. I received a confirmation from: the shop, insurance company, and Enterprise Rent-A-Car, advising everything was final. We couldn't be more please with our vehicle. It truly is in the best condition it has been in since we bought it!! Definitely will recommend to everyone I know. read more

After a terrible accident I was recommended to this shop. When I called to get my car in the staff was extremely helpful. I just picked up my car and I am very happy with the results. From beginning to end my experience with this shop was excellent. read more

Caliber Collision is a great body shop, good people and quality work! Customer service exceeds any other body shop. They know their stuff and can give you piece of mind that your vehicle is in good hands. If you are in an accident go see them. Make sure you ask for Josue Moreno you wont be disappointed! Josue definitely made an effort to make things as convenient as possible for me. Once again thank you Josue. read more

Caliber at Alabama is a top notch auto body repair facility, probably the best in the San Fernando valley!! I got rear-ended several days ago and went to Caliber at Alabama to get my car fixed. My rear bumper was scratched and punctured with 2 holes probably caused by those 2 screws holding up the other car's front license plate. I brought my car to Caliber at Alabama and spoke with Maria who is very friendly and Joe, the manager, proceeded to check the damage to my car. He immediately set me at ease by telling me that they'll take care of repairing the car and that I'd be satisfied with the result. He also introduced me to Junior who will oversee the repairs to the car. I was also surprised when Joe told me the car will be ready for pickup by Friday (I took the car in Wednesday early afternoon). Maria also helped arrange car rental for me via Enterprise rental car (Lucas took good care of my rental) while my car was being repaired in Caliber. Joe and Junior kept me informed of the status of the repair and Friday morning they informed me the car was ready for pickup Friday by 4PM. I went back to Caliber and as promised the car was ready for pickup. Not only were the scratches and holes repaired but the paint job was so good it looked like nothing happened. And the car was washed and detailed, even the tires were shiny like the day I got the car new from the dealership. I was really impressed with the workmanship and professionalism of Caliber at Alabama. There is another Caliber shop at Deering but that place is really cramped and it was really hard to find parking. Caliber at Alabama is securely out of the way from busy roads and it is easier to find parking. So I am writing this Yelp review to show my appreciation for the folks at Caliber (Alabama) and to help other people trying to find a good auto body repair shop. This repair facility is really good and the people are so helpful and friendly, you'd be glad you sent your car for them to fix. And true to their company slogan, Caliber at Alamaba "restored the Rhythms of my life" and I am so glad to be back to my usual routine. Thanks again to Joe, Maria and Junior!! :-) read more

Me and my husband have dealt with caliber collision 2 others times previously and they were amazing. Handled everything well.. everything looked great..great customer service...well fast forward to now and they are not at that standard anymore. My husband's car got hit in November..we took it in and they said they might have to receive parts from Volkswagen over seas... thats fine as we understand everything that is going on. We'll we got his car back the end of January and gets the problems we have. Not only was there no communication to us but everytime we called it was a different story they gave us...then we get the car and it literally was done so bad. Over spray on paint and panels that weren't even supposed to be fixed. Drip marks down the paint. The whole inside door panel wasn't properly installed n need to be replaced..again..so more waiting...paint colors that did not match up... broken bolts...they literally had our car for about 2 to 2 1/2 months and it looked like it was done overnight. When we pointed it all out the manager said he would detail the car and ceramic coat it to make up for it...well he moved locations..left no note and they trying to go back on there word. Avoid this place. Used to be great and now not so much. They lost a customer read more

This place is amazing. Got my wife's car repaired here and it came out great. They even washed it for me and it was nice and clean inside and out. read more

I highly recommend this shop! They were friendly and helpful when scheduling my appointment and my rental car. The work was done quickly but with precision and perfection l. They told me when my car would be done and it was done that morning with no delay. read more

Arthur and his team made getting our car looking brand new again easy, painless, and after a complete front bumper replacement, the car looks like the day we bought it. Edge seams are perfectly aligned, and the painter, Miguel, made sure the paint match is bang on. Having a complimentary wash during Covid was a much appreciated touch. When you're already stressed after an accident, having a perfect repair experience really does dial down the heart rate, and this team at Caliber made a believer out of me! Thank you guys!! read more

Had my car fixed, and everything was great! Staff was very friendly and professional. Would recommend this shop to anyone.

New manager Joey is awesome. Very detailed and informative on what was going on with my vehicle. Love the service.

I recently took my car to get fixed, Arthur and his team made this pain-staking process a breeze. Not only did they exceed my expectations, they also took the time to disinfect my car and detail it. Their attention to detail was exquisite and I was kept up to date throughout the whole process. Thank you Caliber Collision! read more

Thank you guys for bringing my mini back to life! My car looks and drives amazingly! You guys made it easy and fast for me, you guys kept me posted about my car and I appreciate everything you did read more

Excellent service. The staff is of high quality. Everything ran smoothly and I was very well taken care of. Highly recommended.

Lauren and her team are simply magnificent. Great service, amazing communication and follow up and the work is next to none. Really appreciate their hard work and honesty. read more

Thank you Caliber Collision for repairing my 2012 Hyundai Elantra after two little thieves broke into my car and tried to steal it. They drilled the lock on the driver's door and tampered the key ignition causing the engine to not start. It took about a week to fix both of these. After it was all fixed, they where finally able to get the steering wheel to turn, but then when the steering wheel turns it kept making a clicking noise, so my Hyundai had to be there for another week. Overall, I'm very happy that my Hyundai has been repaired in an efficient and timely manner. I'm also satisfied that Stephen and Arthur were always reaching out to me and giving me updates on the repairs and when it will be ready for pickup. read more

Not too long ago, a woman who admitted she had her eyes off the road hit my car, folding the driver's door back almost 180 degrees. Long story short, the door needed to be replaced. Jovon and his team at Caliber could not have been nicer. I was told both by Jovon and my insurance adjuster that it might take as much as two weeks to get the repair made. Jovon got the replacement door in stock last Thursday, but was up front and let me know he wouldn't be able to start on it until Monday. This gave me the option of hanging onto my car until his team was ready to rock and roll. I brought my car in around 1:00 PM Monday afternoon and here it is, only four days later and I got my car back way ahead of schedule. The quality of the repair was excellent. I was especially impressed by how quickly they got the job done as well as how good my car looks after her "plastic surgery." Hopefully, I'll never need to use a body shop ever again. But if and when I do, I'll be back at this branch of Caliber. Very good people and excellent service. read more

Love love LOVE the staff here and the work they do. They make you feel so comfortable and welcome! They're also all smart and applied workers who care about the customers needs and feelings. So lucky to have found this place read more

Wow I was amazed by how much Jovaan (the manager) conducted his business with so much integrity and high quality of service! If you guys are looking for a place to get your car repair done for an honest price and a darn good service this is the place to go to. On time. Back to New. No bs here. my lexus is 200t 2016 was vandalized and Jovaan restored it seamlessly. Highly highly recommend. very trustworthy! read more

Great Place to have your car Fixed. Honest! They have an Enterprise Car Rental Agent that will take you a few Blocks away for a Rental Car if you need one! And they did an Excellent job on My Car! read more

Had an overall great experience, went there through geico insurance and the rental car was there as well all incredibly convenient, Steve kept me updated as much as possible and informed me the minute my car was ready for pick up. 100% satisfies with customer service as well as the repair they did on my car looks even better than before cause they polished it as well read more

I have been so impressed with this place and the people who work there. I had some minor damage to my vehicle, and was sent here last week by Geico Insurance. Every aspect of my dealings with Caliber was as smooth as could be. The Geico representative, Mia, was there waiting for me with open arms, to make my insurance claim be as easy as possible. A rental car was already waiting for me. Alisa and Justin were so welcoming, and took care of all the paperwork related to the repair. Jovon, the manager, was as kind as could be with everything else. I was updated numerous times throughout the week about the status of the car. When I returned to pick up my vehicle , despite my protests, Jovon insisted on helping me transfer my many heavy bags from the rental car. A few days later, I called with a concern. A warning light on the display panel would not turn off ever since I picked up the car. I was worried that Caliber Collision would not take responsibility for whatever the issue was. Speaking with Jovon, however, put my mind at ease. He said he would personally see to it that whatever was necessary to rectify the situation. I highly recommend Caliber Collision. read more

Loved their customer service!very professional. I appreciate that they were courteous and kind.

They fixed my car in 2 days! Amazing fast professional! They did a perfect job I highly recommend them! See Jovon the manager, he will take wonderful care of you! read more

F Diaz clearly has a vision to attract and retain customers by building a reputation and culture of excellence and integrity. Caliber treats customers like VIP's each time I have visited Fernando's shop over the last year, no job is too small. I completely trust this shop, and admire their integrity. I deeply appreciate the time this shop takes reviewing my many questions, and thoroughly explains the process of even a finishing like car wash, wheels, etc. They have my business for life. read more

The most unorganized, unprofessional staff of people all the way around. They lack communication. Their services were lacking, we had to bring our car back THREE TIMES due to their poor workmanship. Three times??? Unacceptable and extremely inconvenient. Not sure why they couldn't get it right the first time. Where is the pride in their work? It was a comedy of errors; the right hand didn't know what the left hand was doing. The receptionist was too busy for me, the laborers left my car a dirty mess, and the sales guy was trying to blow smoke up my ass about the shitty repairs and then attempted to bribe me with cash to give him a good review. We were asked what they could do to make it right...lol, really? What you could have done was get it right the first time....end of story. Never will I return here nor will I recommended a single person use their services. read more

My vehicle in a rear and collision and I was more or less forced to use Caliber Auto Body In Canoga Park, CA. by Geico Insurance. It. took nearly six weeks for Caliber to obtain the parts and they have had my vehicle over six more weeks and it stil. is not finished. I rejected the vehicle once due to shabby workmanship. The entire experience has been a nightmare with my vehicle out for over three months now. One word about having work done at Caliber. DON'T! read more

These guys were really great - Jovon Henderson was amazing. They did fast excellent work and really went out of their way, above and beyond to make sure I was accommodated and happy. Great experience. read more

Everyone is incredibly friendly and fast service! If you have Geico, it helps a lot. Rental car rep was here and the car was fixed perfectly! When the car had a smudge on it, they cleaned it up. That's how detailed they are. I would definitely recommend this shop! read more

Words can't even begin to express my gratitude and sincere appreciation for the work Caliber Collision has performed on my family's cars. Their professional workmanship, turn-around time, and quality is BEYOND COMPARE!!! They completely repaired and restored my son's vehicle from a 'hit & run' accident on the fwy. Then my wife's car needed body work, and finally my car. Their rates are very reasonable, especially when one has to go 'out-of-pocket'. Upon completion, the cars always look BETTER than new. Jovon (manager) and his team are exceptional, professional, and detail-oriented. I will ALWAYS use this particular auto-body shop for any future repairs and whole heartedly recommend them (particularly this one on 7946 Alabama Ave. in Canoga Park) to all my friends. They're the BEST!!! read more

Outstanding service from beginning to end. Lauren and the rest of the staff go above and beyond to provide the best possible experience. Thank you so much! read more

Jevon is an exceptional manager. True to his word in every way. My car looks fantastic‼‼‼ On time and all my questions answered thoroughly . I also had the opportunity to interact with Junior, Maria and Loryn. They were all very professional and very upbeat and helpful. I watched as Maria multitasked with numerous customers waiting for her attention. She couldn't have handled herself better or represented Caliber Collision any better than she did. I would absolutely come back and recommend anyone I know to place their vehicle in their capable hands‼‼‼ Thank you‼ This is Caliber on Alabama in Canoga Park. read more

Recently I was involved in a minor car accident for the first time in my life, I was rear ended on the freeway and had substantial damage to my rear bumper. I was advised by my colleagues at work to get estimates on the cost of the repair and time frame. I visited many repair shops and got many estimates. But I had to give my review for this particular caliber shop.I was greeted by unbelievable customer service here unlike the other shops that I went to. I was met by and helped out by the store manager Claudia. She didn't try to force me to get the work done unlike the other shops I went to but she sat me down in her office and took her time with me.She broke everything down to me slowly and simplified everything to me and most importantly answered all my questions no matter how dumb they may have sounded to her. And to my shock she didn't force sell me anything.She cared about my needs and wanted to make sure I got the right price and most importantly the right work done. She had Josue give me a estimate on the total cost and time frame and his customer service was also unbelievable.He took time also to hear me out and also very informative. They take pride in the customer here at this Caliber shop from what I saw and had to share this incredible experience I had here, I wish all businesses were like this.I highly recommend this place!!! read more

I have had 2 cars repaired at Caliber Collision and each time they finished the repairs quickly and did a great job. Nobody likes to go through the hassle of getting their car fixed after an accident, but for the second accident I wasn't too stressed because I knew Caliber would make the process as painless as possible. read more

Zero!!! Emphatically the worst experience ever!! Do not trust your car at Caliber Collision.....painful.......

I was recently hit head on by a woman turning left out of a driveway into my lane leaving my new car scratched, dented, and in serious need of repair. Caliber Collision worked directly with her insurance to fix the vehicle and made the repair process so simple. I was working with Jose for my repairs and he is absolutely wonderful. He was great with answering all of my questions and keeping my updated while my car was getting repaired. All of the staff was super friendly and always had smiles on their faces every time I walked in. I was able to get daily text message updates telling me what stage of repair my car was in which definitely helped ease my mind. It's not easy to leave your car somewhere and trust that it is in good hands but Caliber makes it much easier! I would definitely recommend Caliber to anyone in need of repairs! read more

I picked up my car today from Caliber Collision and had to share a quick review and recognition. Jovon Henderson, the manager there at Caliber, truly went out of his way to provide amazing service. When the main issues around my car were fixed, I still had to bring the car back to take care of other problems. Jovon not only reassured me that the problems I was facing with my car would be resolved but that he would personally cover the expense of the rental car that I needed for those few additional days. The problems by car was having had nothing to do with the accident I was in, but Jovon's primary objective was to make sure any and all issues that my car was having would be addressed. When he couldn't reach me during the day to provide me with an update, Jovon made sure to contact me after hours from his cell phone. The communication, professionalism, and desire to help their clients shines bright. I will definitely recommend Jovon and his team to family and friends. Thank you Caliber team! Ronald A. read more

This place is great, my mom was involved in a minor collision but they have helped her car looking as if the accident never happened we are pleased with the work and the time frame was perfect. Jr gave us the inspection and what was basically what was going to be done and sure enough he was very thorough, amazing work highly recommended. Good job caliber collision! Thanks again. read more

I was recently rear ended by a person who had Geico Auto Insurance. Geico sent me to Caliber Collision in Canoga Park for my vehicle repairs. The entire process was great! They had arranged with Enterprise Car Rental to have a vehicle waiting for me the day I dropped my car off for repairs. Caliber kept me apprised of my vehicle's repair status via text messages and I could not be happier with the repairs done to my vehicle at Caliber. Special shout outs to Lauren and Alisa who could not be nicer or more helpful. I would definitely use Caliber Collision in the future. read more

My experience at caliber collison was impeccable. Alisa kept me informed through the whole repair and was the most pleasant/ professional and friendliest of them all. I would recommend caliber collision to all my friends and family. This was my second time coming to this shop and she hasn't been here when I first came for my first incident. The reset of the staff was not the friendliest but because of her I will go back. While I was waiting for my car to be washed she kept me company and offered me beverages and the yummy popcorn she made just for me. My service rider never even called me or updated me through the procedure which made me upset because Linsey always kept me informed. If you go to caliber collision deal with her. She's the best office manager I have dealt with in many years. I hope this review will help you folks. Alisa I'm ride my motorcycle hehehehehehehe, read more