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    Caliber Collision

    5.0 (2 reviews)
    Closed Closed
    Updated 1 week ago

    Services - Caliber Collision

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

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    Caliber Collision

    Caliber Collision

    (9 reviews)

    I believe this was unfortunate miscommunication between provider and customer, but it's a critical…read moreone if you're filing an insurance claim. Sharing for awareness. My bank scheduled me for an inspection after a collision. I asked and confirmed that: 1) I would not pay anything for the inspection at time of pickup, and that 2) I would not have to repair my vehicle with the same company that completed the inspection. (I have a local mechanic I trust already.) Then I receive a form from Caliber Collision requiring (quote): AUTHORIZATION TO REPAIR. (Required field) I hereby authorize Caliber Collision to complete the necessary repairs to my vehicle. I understand that payment in full will be due upon release of the vehicle, including any supplement charges. AUTHORIZATION TO DISASSEMBLE. (Required field) I understand I may be charged for disassembly, reassembly and/or partially completed work, based on Caliber's normal hourly labor rate. POWER OF ATTORNEY. (Required field) I hereby appoint Caliber Collision and its authorized employees to be my attorney-in-fact to sign my name on any check or draft covering repairs to my vehicle and to negotiate any such check or draft. So to get inspected, you have to: 1) immediately pay for all work related to the inspection including vehicle disassembly, 2) pay to have the vehicle fully repaired on-site, and 3) grant Caliber Collision power of attorney. Oof. Just a heads up for anyone looking to have an insurance inspection done here.

    As soon as I walked into Caliber, the receptionist was on top of her game. She greeted me…read moreinstantly in a very upbeat attitude. It was very refreshing. Brandon was my go to guy who kept me informed with text messages. When I picked up my finished vehicle, Brandon walked me to my car to inspect and make sure I was satisfied. The best customer service from Brandon and the reception that I've had in a long time. I will certainly recommend Caliber Collision to all of my friends, family members and acquaintances that need repair of any sort. Greatly appreciated!!

    Walser Collision & Glass

    Walser Collision & Glass

    (20 reviews)

    Great service . Followed through with insurance . No hassle . Quick. Would highly recommend.read more

    I was referred to Walser Collision & Glass by BMW Motorwerks in Bloomington, as they did not do…read moreglass replacements on vehicles, specifically BMWs. Walser Collision & Glass told me they tested everything before removing the glass to ensure all the electronic systems tied to the windshield were working. They said everything checked out okay. At this point, Walser Collision & Glass replaced the vehicle's windshield. Once they replaced the glass, they tested the electronic system again, and they were coming up with failures in the electronic system. They told me that it might be the glass they were using, although they had never had this problem before, so they suggested installing the original manufacturer's glass, which was a more expensive glass. I agreed to the more expensive glass because I wanted the electronic systems tied to the windshield to work. After replacing the windshield again with the more expensive glass and still coming up with failures in the electronic systems, they now claimed that somehow water had magically appeared when they removed the glass, causing the electronic system to short everything out. They said they could do nothing and that the issue was not their fault. At this point, I took the vehicle back to Motorwerks to have them look at the electronic system. After running the diagnostics and inspecting it, they found no shorts in the wires or water damage. According to Motorwerks, everything looked good except that the electronic system was not working. Repairing the electronic system to get the car back to its original state would cost over $2,500. This is a significant amount, especially considering that when I took the car to Walser Collision & Glass, everything was working fine. Their response to the issue was to blame us, claiming that water had caused the problem. However, their theory is flawed. If water was the issue, wouldn't the car have been leaking water the whole time if the original windshield was not sealed properly? There are many good companies out there that can replace windshields and will take responsibility when they do something wrong. Walser Collision & Glass is not one of them. I would not recommend taking your vehicle here; if there were to be an issue, they would not take responsibility. Also, I am typically not a person to write reviews as I believe there are normally two sides to every story, but I can't get over the fact that when I took the car there, everything worked fine, but when I got it back, the electronic systems tied to the windshield were not working, and it was my fault.

    Caliber Collision - bodyshops - Updated May 2026

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