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    Scott's Auto Body

    4.6 (9 reviews)
    Closed • Closed

    Services - Scott's Auto Body

    Bumper repair

    Collision repair

    Auto frame straightening

    Scott's Auto Body Photos

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    Safelite AutoGlass

    Safelite AutoGlass

    (25 reviews)

    Service window 12pm - 4 pm. So made sure to take off work the end of the day to be present for…read moreservice. 4 pm rolls around and no repair man. Called at 4:15 to see where they were (phone automation was also awful), they connected with the driver and he said, "sorry running behind, be there in 10 min.". 1 hour later and 90 min outside of the service window I called again, and they could connect with the driver because the store was closed for the day. 10/10 would not recommend...

    I used to be a fan of Safelite until this past experience. Scheduled a day to have the mobile tech…read morecome out and replace my glass. Two days later I took off the day to have my glass repaired from a big crack. The tech came out at approximately 11:55am and my appointment was scheduled for the hours of 8 to noon. I met him in the driveway and immediately he stated he could not do the car at my place because it was a convertible and because of the cosmetic windshield garnishes which are brittle. I told him I took the day off, which in my line of work is quite a bit of money lost. He stated that they would have to do it at the store location in Apple Valley. I told him to make an appointment for me and it was agreed upon that I would drop off the car that evening and they would be able to do the car the next day because their technician had 40 years of experience. The next day I got a call from Matt the technician stating I would need to get new garnishes (surrounds) for the windshield because mine were already broken. Later in the day I called back Matt to get the number to talk to Brian the manager. Upon speaking with Brian, he told me they hadn't even started the windshield replacement because they didn't have the garnishes for the windshield. He stated they would try to get them from the dealer. I told him he was wasting his time and that Mazda is the only place you can get them now as the Fiat ones are no longer in production. Brian and I went around and around and I told him he was wasting his and my time by postponing doing the windshield due to no decorative garnishes being at the Fiat dealer. I let the car sit there until Saturday as my displeasure of Brian not listening to my concerns and picked it up from the lady at the front desk. She told me the garnishes were on backorder and they could be 3 days, three weeks, or six months out. I asked her if Brian checked into the Miata ND ones and she stated they will not fit my car and that the experience of 40 years from their tech said so. After really voicing my displeasure and making the statement that they were being like a tire shop that wouldn't fix my flat because I didn't have a matching hub cap, I left with my broken windshield. Fast forward one week. I ordered the exact replacement garnishes from Walser Mazda in Burnsville and the three pieces of garnishes were overnighted from Chicago, and in my hands the following evening. Today, my windshield was replaced with the new garnishes in my driveway, zero issues by a local shop and all of it went through my insurance without a hiccup. The incompetence of the lady at the front desk, the tech with a supposed 40 years of experience, and especially the Manager Brian was next level. I haven't had such a terrible customer service experience in years. And in the end...this customer was exactly right and now I have a driveable car again. Thanks for nothing Safelite.

    Scott's Auto Body - bodyshops - Updated October 2026

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