From the minute I walked in the door I was treated with the utmost respect they kept me informed through their up-to-date text messaging and even got my car done 5 days earlier than expected which is super nice I have my car before the weekend I highly recommend them if you need any kind of insurance work they're easy to work with and I go above and beyond to make sure you're satisfied Mike even kept me informed the entire process I did via their text messaging services. They back up their services with a warranty as long as you own the car, That's a guarantee I love! read more

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I am beyond disgusted with the state of my vehicle after picking it up from Caliber Collision. Not only was the repair process frustrating, but I received my car back with holes in the driver's seat--damage that was absolutely not there when I dropped it off. To make matters worse, the management is flat-out refusing to take responsibility. They are claiming it "isn't their fault" and are using the initial intake photos as a "constituted denial of service." This is a blatant attempt to dodge accountability for their technicians' carelessness. *** I have since emailed communitymanager@calibercollusion.com. Asking for assistance with the matter read more

I took my car to Caliber after being hit in an accident. The paint job they did started peeling off my front fender piece. They told me it was still under warranty; they were going to order a new fender piece and let me know when they had it painted so I could bring my car in to have it repaired. I called multiple times to always be told the person I needed to talk to was out of the office. No one ever called me back. Finally, months later when I called, I got to speak to someone. He gave me the run around about why they hadn't called me back yet. He said they needed me to come in so they could verify the color before they painted it. A year has almost passed and I still have never heard back!! read more

We hit a deer at about 55 mpph. Considerable damage. Lib. Mut. Ins. Sent us here. Took the car in and they did the repair. Although it was a lengthy process, over 3 weeks, it was done well and we have had no problems that we have noticed. They kept us posted on progress. As II said, it was a long time but it seems to be well done.. read more

I've had two different experiences with two different vehicles and both were exceptional experiences. The first was with my classic 1970 Plymouth that someone backed into and crinkled the driver side front fender. More than the metal was crushed; I was totally depressed over what had happened. The work done to restore the fender was superb....just like it had never happened. The second experience was not as pleasant, but nothing related to Caliber. Unfortunately I was in a crash that resulted in the car being totaled. I had it towed to Caliber and they worked seamlessly with my insurance company to expedite a fair settlement. I've since bought a 'new-to-me' 2019 Toyota that needs some touch up paint work and you can bet I'll be bringing it to Caliber for the work. Good people that provide quality service. No problem at all recommending them to friends and family! read more

After having a bad experience at the location at 88th and Hague I decided to give the location in Avon a phone call and they assured me on the phone they would be able to do the job. I got there and though there was a customer in front of me I didn't wait near as long as I did at the other location. She was very pleasant and we arranged a date to do the work. Before I brought the car in I was rear ended with minor damages by a person who didn't have collision insurance. When I brought the car in the a few days later she suggested that those new marks could be buffed out at a less price than she would have to charge me and she was correct. The work they did was finished a day early and looked good.The only thing I didn't receive the promised calls, but that is very minor. They also need to get a cheaper rental near them than the most expensive Enterprise rental near them. I would recommend this Caliber to anybody and give them a 4 3/4 stars read more

I had a terrible experience with the customer service associate Shane. He quoted me a completion date, when the date came vehicle was still not finished. Then he quoted another completion date, date comes vehicle still not finished. At this point we have missed most of our family vacation due to the inaccuracies Shane quoted. He was aware we were planning to leave for vacation on the first completion date quoted. I was ok with it taking an extra day of work to complete and leave for vacation just a little later. Fast forward a few more days...and the vehicle is still not finished. We have now missed our entire family vacation, had we just been told that it would take longer to begin with we would have made alternate plans for transportation for our vacation. It would have just been nice for them to be honest about how long the work would take. I definitely do not recommend this location for service. Their complete disregard for their customers is completely unacceptabled read more