Wow. Just WOW! I can't say enough good things about Caliber Collision in Apex, North Carolina. When my C8 Corvette was involved in an accident, I had plenty of options for where to take it. However, after speaking with several local dealerships, the unanimous recommendation was to take my car to the Apex branch of Caliber Collision--and I'm so glad I did. From the start, I was impressed by their team of highly skilled professionals who clearly have a deep understanding and appreciation for working with car enthusiasts like me. They meticulously inspected my car and found small imperfections from the accident that I never would have noticed. Their attention to detail was extraordinary, and it gave me complete confidence that my car was in the best hands. One challenge that had concerned me was matching the color of my Corvette, which is notoriously difficult to replicate accurately. However, the professionals at Caliber Collision were spot on, ensuring the paint job was flawless and seamless. The result was absolutely stunning, and it was clear they went the extra mile to ensure perfection. Kevin, the service manager, went above and beyond to keep me informed throughout the entire process. He provided regular updates on every stage--from the initial estimates to the bodywork and through to the paint shop. It was clear that he and his team were committed to making the process as seamless and transparent as possible. When I picked up my car, I was absolutely blown away. Not only did it look like it had just rolled off the showroom floor, but it actually looked better than the day I bought it! The craftsmanship was outstanding, and it's clear the team at Caliber Collision takes immense pride in their work. Since then, I've been telling everyone about the incredible customer service and top-tier quality I experienced at Caliber Collision in Apex. If you care about your car and want it restored to perfection, this is the place to go. Thank you, Kevin and the entire team, for making my car look and feel better than new! read more

Caliber Collision is a USAA Five Star Partner for damage and repair. And for good reason!! They are a 10 as top on all factors whether Customer Service, Quality of Service, Communication, Timeliness of Repair and Delivery. Kevin Brown is an extraordinary individual. He kept me informed each step of the way. I knew the probable completion date from the first assessment of the damage. And THEY DELIVERED!!!. As it happened Kevin could not be there for my pick-up and I was greeted by Kelly (I think that was her name). She was awesome!! Kevin later txt me apologizing for not being there. (He was at a family activity yet he was concerned that I got my car on time and that I was fully satisfied.) Kevin and the whole team at the APEX NC facility are AWESOME!! Quite incidentally the other car involved also was referred to Caliber Collision and expressed complete satisfaction with the quality of their experience. I would eagerly recommend them to anyone needing their services. Normally they are working with an individual who is under stress because of an accident or repair; from the first meeting I felt confident that my car was in the Right Shop and that I would receive WORLD CLASS SERVICE. I LITERALLY CANNOT EXPRESS IN WORDS MY SATISFACTION OF MY EXPERIENCE. read more

I have now been to 2 Calibers, one in Cary & one in Apex. I had great experiences at both but the location in Apex absolutely blew me away. Right from the start I knew I picked the best location in Apex when I was greeted by Kelly. She is the perfect person to have on the frontline, very warm & pleasant with a wonderful smile. We had some great conversations in the interim. Kevin was great to work with in regards to having the estimate worked up for the damages to my vehicle, he was pleasant & very prompt. I also had the pleasure of working with Jerri & Chris whom were both very warm & welcoming during the whole process. One of things my father always taught me was when working on something/anything, always leave the area you've worked in better shape than when you found it. This is one of the very few times I've had it done for me, when the car was returned it looked even better than when I dropped it off. Anyone that knows me knows that my car is generally pristine so for it to be returned to me in better condition speaks volumes. Thank you ladies/gents for a caliber performance, much respect. (I almost forgot, I also recieved the car back in half the time I was quote it would take, exceptional!) Peter J. Whalen read more

I just had a remarkable experience at caliber collision super in Apex. A new black Toyota Camry mind, when I scraped and female tiny garage I unintentionally drove by collision Center and decided to stop and see what they said about my car injury. I had no appointment, knew no one, and ironically, had forrgotten my wallet. I met Mike, explained that I wanted an idea about what was going to be required. He asked me for "handshake, a good attitude" and my keys. About 15 later, Mike returned and had rubbed out the damaged area. He showed me where there was some mild residual damage and advised what could be done, and warned against heavy buffing that portion of the door, as the paint is relatively thin there. It looks great, I was grateful, and I was on my way. When does this EVER happen?? Thanks, Mike. Thanks Caliber Collision. I will be back with my Toyota pick-up, which needs some body work. I am so pleased. Clarke THIS REVIEW WAS INADVERTENTLY POSTED ON THE PAGE FOR THE Cary Caliber COLLISION. I AM REPOSTING HERE, CORRECTING MY ERROR. read more

I have a 2020 Mercedes C300, and got into a hit and run recently. The car had damages on the front to a point that it had to be towed and needed extensive repair. Caliber at Apex, arranged smooth transition from the towing center to the facility. They talked to my insurance, sorted things out. Jerri and her team ( I only trust them with my car) fought on my behalf for the original parts to a point where I just had to go pick the car which looks as the day I bought it after Jerri and her team was done with it. I never rush her, she is genius in what she does, I just let her do her thing. Technical - 5 star Communication - 5 star On time delivery - 5 star Thank you so much Jerri and her team at apex caliber collision! PS: I have gone there 2 times now to get my car repair. Every time I am happy with the results read more

I had some rear quarter damage as a result of scraping against brick. I was matched up with Travis Bach. We went over the damage, with him taking the time to explain what would have to be done. He answered my questions and then asked for a couple of minutes to take my car for a tech to evaluate. Coming back, he explained one component did NOT need to be replaced, cutting the estimate in half. I appreciated the "second opinion" and noted he approached the repair in much like I would. The day of the repair went without a hitch and the tech (Jeff Jacobs) had the work done in about 45 minutes. The work looks great! Considering the personal attention, the willingness to double check and the quick turn around, I would not hesitate to go there again should the need arise. Thanks guys! read more

Excellent experience! Referred to us by a local dealer and with some online research Caliber Collision in Apex was our choice. Our first call was met by a pleasant customer service person who quickly scheduled an estimate appointment. At the appointment Kevin the service advisor came out to see me in just a few moments completing pictures and had a few questions. Once we were approved by the insurance company Caliber called us to bring in our vehicle. The entire process was smooth, they kept up informed by txt and follow up calls. Our vehicle was ready on the the estimated day and looked perfect. At pick up the service advisor came out to inquire if we had any question and how the vehicle looked. Caliber is the reliable company you have been looking for! David B. and Kelly H. read more

I have had experience with Caliber Collision four different times and my daughter has also. We have always had excellent communication and more than excellent work done on our cars. Recently I had to have the rear of my Ford Ranger repaired because of a rear ended collision. I was helped by Kevin Brown at the Apex location and was kept up to date throughout the repair. Kevin was timely in keeping me informed and responded quickly to my questions. The work done was timely and expertly done. I will definitely go back if needed (i hope not needed). A big thank you to Kevin and the staff at Caliber Collision of Apex. read more

I had a very positive experience working with Jerri Beck, my service advisor, and the rest of the Caliber crew in Apex. First, Jerri is a high-level communicator so I was always in the know about what was going on and the timing of the various steps. Second, the work they did on my car was to a very high standard. They really went above and beyond for me as I was concerned that my car was never going to be the same after the accident. The paint looks perfect and the coordination with dealer for the other repairs was smooth. The repairs were completed in a timely manner. I highly recommend the Apex location! read more

This Apex location did a great job on my truck! Had a pretty bad front end wreck with the whole front left side smashed. Had major suspension and body work done. Caliber really cared about the repairs on my vehicle. The insurance company would only allow refurb/after market parts, but caliber inspected and made sure all the parts were quality and kept me notified when some sub-par refub parts were received. It was good to know they were standing behind their work. In all you would never be able to tell my truck was wrecked, which is what I expect from a collision repair shop. read more

I want to express my total satisfaction with the repair work done on my 2023 Benz EQS. They were very professional down to the kindest quote letter done by Jeff Dukeman concerning the work that needed to be done. I understand Jeffrey Jacobs worked on my car. His work was flawless you cannot tell it was repaired. Taylor Kildow was my advisor and he kept me informed every step of the way. Needing your car repaired can be very stressful. I am so thankful for the care, compassion and fabulous work that was done on my vehicle. Caliber you are the best! read more

I've had a great experience with Caliber Collision in Apex. Making an appointment for an estimate was easy to do, I was able to get an appointment inna reasonable amount of time. I arrived a bit early for my estimate and they were able to look at my car early and the whole process was quick and easy. The waiting room is very clean and has a great kids area. My son loved the fresh popped popcorn and there's coffee and water bottles too. Janice, Alex and Ethan were all friendly, professional and efficient. I am a very happy customer! read more

I had an outstanding experience at Caliber Collision, thanks to exceptional service from Travis Bach. From start to finish, he was completely professional, incredibly patient, and genuinely excited to do his job. His high energy and enthusiasm made the entire visit very pleasant. He walked me through all of my available options and gave excellent, honest advice on how to proceed. It is rare to see someone so dedicated to customer service, and I highly recommend this location and Travis as Service Advisor. read more

My son's car was rear-ended and we chose Caliber Collision based upon past experiences with other locations, and I'm so glad we did. Kevin and his team were amazing throughout the entire process. They kept me informed every step along the way, and went well above and beyond to ensure we were pleased with the work they did. I can assure you I'll never bring any of my vehicles to anyone else. HUGE shout out to Kevin Brown and his team at the Pine Plaza Drive location! read more

I can't begin to explain how swiftly a process it was to get my car back after a hit and run. My second one in the area and after dealing with the other locations in the areas with my first I can attest these folks off 64 are setting the textbook, benchmark standard! They exceed those very marks with top quality customer service, a warming smile, and always a repaired set of a motor vehicle hand-washed to perfection. Thank you to all and a big s/o to Kevin! read more

My car had been rear ended and Kevin Brown took the time to go over the options he had for me. He was extremely kind and knowledgeable. I felt like more than a customer. I felt like he understood and cared about my issues. My vehicle was at Caliber for some time and he sent me emails checking on my status and offering his assistance. Thanks so much Kevin is is customer service like yours that will keep me recommending Caliber to my friends an family. read more

Had 2 pieces of molding coming off my wife's Yukon driver side. Was quoted over $650 to get repaired. Stopped by Caliber, met Cody and he said they could get it done for around $100. Took it back the next day and the whole staff was a pleasure to work with, the job was done very well and they did it all while I waited. If you need repairs this is the place to go; professional, friendly, and honest! Job well done!! read more

I am writing this review to praise Amander from the Apex store. I walked in there to ask a question. I had dealt with this store before. I was there looking for an employee that I found out was no longer there. So I met Amander. She was the best. She was thorough, pleasant, and professional. In this crazy world, it always great to meet someone who I just kind. I would use Caliber just because of Amander. read more

Kelly made the initial contact. She was thorough, reassuring and made the trauma of car repair after an accident easy to handle. True to her word I heard from the repair folks daily by phone or text. Marc Fisher at the Raleigh-Non-Drive took over the repairs and kept in constant communication until he personally delivered my car to my house. The car looks brand new. Excellent customer service! -Karen P. read more