Caliber collision has the absolute best customer service. Ezra is the absolute best. They are honest and I would recommend them to everyone. Thanks Ezra for your assistance . read more

I was recommended by insurance to take my 2020 Chevy Silverado, Art Escobedo handled my claim He was really great he kept me updated on the progress of my truck Thank you Art for the great customer service. read more

I had a great experience with Caliber Collision. My Lexus RC300 (2017) had damage from freak accident. Ali and Sandra, who helped me, were kind, attentive, and professional. The whole process was clearly explained. My bumper was replaced and the color matched perfectly and the car looked brand new. It was spotless and the interior smelled like a new car. Thank you Caliber Collision. read more

Jenni and the Caliber Collision team we're awesome! They facilitated the repair of an unfortunate dent quickly and ensured that it was completely perfectly. Now our brand new car looks brand new again! You can't even tell there was ever a dent! read more

I was referred to Caliber Collision by Miller Toyota of Anaheim. My vehicle was part of a fleet of vehicles that received a poor paint job from the factory of Toyota. Caliber Collision did a inspection of the problem areas of my vehicle. C.C. (Caliber Collision) sent the estimate to Toyota Co. for approval of the work that was going to be done. It took several weeks for the approval but once it was approved C.C. called me and I was able to make a appointment the following week. I dropped it off in there hands for the next 2 1/2 weeks. During the first week I was notified by C.C. that the staff are recommending more work on the vehicle because they found more troubled areas on my vehicle. C.C. did their homework and had already gotten approval from Toyota Co to do the addition work and Toyota would incur the added expense of the needed work. Great job on C.C. for keeping me informed by email and cell communication. I was informed that my vehicle was ready to be picked. When I picked up my vehicle. I was so glad to get back my car, the paint looked great. It would take me 4 weeks in total before I started to see areas of overspray and rubber trim on the bumper were damaged. I took my car in and spoke with the Manager Nicole, she inspected my vehicle and knew what happened to the damage of my vehicle. Mgr Nicole assured me this would be fixed the right. C.C. order the parts to be replaced, my vehicle was detailed they remove any and all overspray on my vehicle. When I picked up my vehicle I was very happy with the work they did. Thank you Mgr Nicole and all of your staff. Grateful customer, James read more

First time ever getting a car repaired due to an accident. Of course I was nervous after having people tell me to watch out for shady repair places. Caliber was great! They made sure my rental car place picked me up, kept me updated on my car and washed it inside and out before I picked it up. Car looks amazing, never could tell that it was in an accident. Very professional. Thanks guys! read more

Yaay good job!!! Great customer service!!! Took my Benz and they did quality work, even used vin # to perfectly match paint color. And they even kept me updated on what step of the progress it was. I just wish they would have asked/given option of blending the color into the rest to be less noticible. Also, good thing insurance covered everything because once they took it apart, it ended up being way more than the original quote...overall it was a very pleasant experience. Would definately return with insurance coverage read more

Caliber Collision - Rear bumper replaced, color marches to vin # - Body Shops Near Me - Anaheim, California

Very friendly and informative staff and got my car back really fast! Highly recommend to go to caliber collision!

Where do I even begin with this place? I was involved in an accident that wasn't my fault back in October Farmers insurance from the other party sent me to this Caliber Collision without allowing me any other decision. So I reluctantly brought my vehicle in for pretty minor left driver side fender and door repair along with the mirror and running board. So they did the work on my vehicle which took a little longer than expected, I was okay with this at first. Okay, so this is where it got really crappy really fast and where I feel everybody needs to know exactly what I went through! I was dropped off by the rental company to pick up my vehicle up after dropping back off the rental car so this leaves me without a vehicle! As I walked in to pick up the vehicle my son walked into a very easily missed glass table that is about perfect head height height for a 3-4 yr old child! From this perfectly avoidable instance he recieved a pretty nasty cut to the corner of his eye! This was a few months ago and as far as I know even though they saw his injury they negligently have left the glass table there for other kids to run into without any sort of bumpers to protect them from it, so be ultra careful if you take your kids. What's really crazy is this wouldn't of even occurred if the person that was releasing the vehicle did a full inspection and saw a 2 inch screw sticking out of my passenger side Tire, which mind you these tires were almost brand new at the time, and even I could see that screw a mile away!!! The fender and door although replaced was painted new and the rest of that that side was obviously not painted or even buffed too try and match it. With a 10 year old GMC factory white paint job you cannot simply paint just that piece! It looked hideous they didn't even attempt to wet sand it before releasing the truck. So here I am stuck with no vehicle and no rental because they need to fix the problems I previously listed! I was told they would handle it very quickly which ended up being a 5-hour process! They literally changed out the door and not the door hinges which are currently still faulty and it makes loud ass noises when opening and closing, mind you this was done way back in late October and is yet to be fixed. The door speaker was never fully hooked up so when it does work it crackles so no radio for us for 2 months!!! So now Caliber calls another rental company and I ended upwaiting for over an hour until they showed up! And when we finally got to the other rental company we sat there for an hour and a half waiting for a vehicle to get a car wash and become available. Side note the vehicle smelt something like a ashtray full of cigarettes and must. I was called the following day by Ernie, the man who was in charge of my vehicle, and he explained that my vehicle is done and the screw didn't penetrate the tire so it was okay. So here we are in January, my vehicle right side tire that had a screw in it and was previously, admittedly so by Calliber, sent to Sears to be repaired and apparently they left 4 of my lug nuts loose on that side unbeknownst to me for several weeks. So here we were two weeks after this debacle and the right side lug nuts all almost came off. This is after traveling with my kids and workers several times in this vehicle. We could of died or hurt someone really bad! So I call Ernie several weeks ago to say "hey man my door is making loud noises my speaker doesn't work the inside door panels falling off and my right tire almost came off my truck I want it fixed immediately. He told me bring it in which I did. He said the door hinges need to be completely replaced well duh bro that should of been done in the first place!! He then said " I will order it and have it here this week" he also said the other problems would be addressed at that point. I have now called several times and nobody's contacted me back! Not to mention after knowing the dangerous situation my truck was in for the last several months with my right tire not once did he say bring it in immediately lets get it fixed and safe for you to drive!!!!!!!!! I could be dead right now or even worse my entire family could be dead along with others because of the negligence this business purports. The Stabilitrax in my Yukon is screwed up royally now and shuts down my truck whenever it pleases. These are all problems from their shoddy work and cutting corners!!! So now my alignment is tossed and worse yet my brand new tires are all but ruined amd it shuts off when it wants! What gets me is I've been patient and waited yet no one takes this as serious as my attorney and I! Apparently negligence is a regularity at this place. Update- Terry the manager just gave me an ultimatum. Well my choice is not to deal with you any further! Place is full of incompetence and lacks responsibility! read more

Jason, did you have a bad day, bud? Not sure why Toyota recommends your company as the designated service provider when a representative like yourself could use some training on how to talk with a customer. Put your SOP aside and just answer my question will you? Stop reading off your canned answers. On your attitude alone, you have lost my business. read more

My review starts at the front desk with Gladis. Thank you for your professional and courteous attitude. I appreciated your help with the paperwork. You are definitely a valued employee in my opinion. Next up is my Service Advisor Arturo Escobedo. I couldn't have asked for a better experience. You were professional, honest and informative from the initial write up. I was contacted the next day on the plan of action for my vehicle and was kept informed throughout the time my vehicle was in for repair. My vehicle was also completed several days earlier than estimated! I sincerely appreciated that. I also must add that I did not have to worry about any Covid-19 issues. This facility is practicing all social distancing recommendations. Customer area is clean, masks are worn, even the pens used by customers to sign paperwork are cleaned before the next use. My vehicle was returned to me super clean as well. Overall my experience rates an A+++! read more

Recently I took in my car for repairs and I was surprised by the level of professionalism I received. We was specially impressed by my service tech Arturo Escobedo who went above and beyond to help me. Great job guys. I highly recommend them to anyone looking for an honest and reliable body shop! read more

I brought my car in after I had an accident back in August.. when I got my car back all seemed well.. until my front left headlight went out the same day I picked it up..so of course I bring the car back.. spent about 30 minutes while they "fix" the problem.. I leave and all is well... or so I thought. Everything seemed to be working until 2 weeks later... (now) I'm back AGAIN because the right headlight is out! I'm beyond frustrated with this process because it is quite inconvenient for me to keep stopping by during the week. I live in Ontario, and driving out here on my off day doesn't make me feel warm and fuzzy inside.. the response I get from Caliber? "We didn't even touch the headlights..." That's all well and good but even before my accident both headlights were working fine. I'M OVER IT. plain and simple. If my issue gets resolved today I'll let you know! Lol read more

Thank you Caliber Collision. You guys rock! I brought in my Ford Escape on a Tuesday to get work done on the whole back bumper. I was rear ended and the damage looked like it would take at least a week. Mr. Lou Romo was my service advisor. A true professional who didn't waste any time and just got down to business. I truly felt they wanted to help me get my car back ASAP. Since the accident wasn't my fault, I was also entitled to get a rental while my car was being fixed. They are able to set this up and have someone pick you up from the rental company... in my case, it was Enterprise. Thinking it was going to be at least a week, I was surprised to get a call from Lou to let me know my car was ready in 3 days. I was stoked! I got there and checked out the car. Looked super clean and new. Sensors are either new or repaired to be functioning again. They left no stones unturned. If it looked like it needed to be replaced (even though it wasn't part of the accident, shhhh) you bet your spare tire they replaced it! I was really happy and satisfied with the work that Caliber did. My rental was also taken care of.. just dropped it off and I just jumped in my vehicle. Thanks Lou. And Vanessa too.. the receptionist. Really solid customer service. 4++ stars! read more

I was impressed with their customer service from the start. My insurance, AAA, referred me to Caliber. The receptionist, Grace, is very sweet and helpful. She makes you feel at ease and simplifies the process for you. Paul was the person that was put on my "case," and he did a fantastic job. I left my car there and was told I would receive a call when they had the estimate. Not only did I receive a call, I got an email with all the information. Paul was prompt and professional, and he made me feel as though he wanted my car to be fixed as quickly as possible for me. They gave me an estimated completion date and my car was done a week BEFORE that. I was updated on my car's progress throughout the process and didn't feel as though I was being left in the dark or taken advantage of. After I paid for my repairs, Paul came out to my car with me to go over all the work they did and asked me how I liked it. I really felt as though he cared about the work they did. I would recommend this place to anyone needing body work on their car. And I would take my car back if needed (heaven forbid). read more

I just got my car out from this place after my car being hit by on my bumper from another car, this place was amazing , their hospitality, generosity, and excellent customer service was to no avail, during the process of my car being fixed they kept me up to date on everything they were doing step by step which i appreciated . When my car was complete it looked beautiful and brand new, with a warrantee to go along with it, thanks to Raul and the rest of the crew there that made my experience very nice,, i highly recommend this place if your looking tentative people and quality work read more

Couldn't even get them to call me back. Save yourself the time and energy and call the brea location. Great customer service there!

This auto repair shop team is a complete lifesaver!!! I have a 1992 Jeep Cherokee Laredo and hit the front/side bumper. With it being such an old car, these parts are no longer made for replacement. The phenomenal team here at Caliber Collision were able to make the car look like it never happened! The service ladies in the front were friendly and gave great service. The team also did a great job on keeping me updated through the whole process making sure it was up to par to my standards. A special thanks to Freddy who was the technician who did the MOST incredible job repairing the dent out of the metal and bumper. Thank you to Julio and Ricky for doing a magnificent paint job and super big thanks to Julio for making sure the red was a perfect match. Thank you to Luis who made sure my car was washed clean and buffed to look like brand new. Lastly, thank you to the service advisor, Art, who made sure that my car was taken care of by and ensured I would be happy with the end result by sending pictures of repair process. This was my first accident and I couldn't think of going or recommending someone anywhere else. SO GRATEFUL for the team here at this location!!! I can't thank you all enough. read more

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Excellent customer service. Everyone was very friendly and helpful. From start to finish the whole experience was very good. My car was fixed within a few days. I received text updates during the time my car was being fixed which kept me updated. The rental car I needed was ready when I needed it and coordinated by the shop. I had initially picked another collision repair place before coming here and which was a huge mistake. I wish I would have just came here first to avoid the added frustration I got from the first place. If I ever need collision repair again I will come here first next time. Nobody ever wants to have to be in the position to get collision repair done, but this place helped keep me on the road so I could continue with my daily routine without much interruption. read more

Very high quality body work. Professional, responsive, and fair. Jason handled my case. He is spectacular. They fully stand behind their work. Toyota recognizes their great work and does not invalidate their warranty if you use Caliber Collision. These guys are my new favorite body shop! read more

Caliber Collision is absolutely the BEST! From the very 1st phone call when I was inquiring about shops to take my 2013 Grand Cherokee I felt comfortable and had no hesitation that I was taking my vehicle to the right body shop. My insurance tried to send me somewhere else, I went where the customer service made me feel good and treated me like I was the most important customer in the world. Vanessa, Gladys, Lou, Jason and CHALMERS the Boss are incredible. I will recommend without any hesitation Caliber Collision to any friend, family member or random person to take their car there if they have an unfortunate accident or just minor body work. I will talk to anyone and share my experience because I am so satisfied! Thank you all for working so hard and doing your best to please every customer! Blessings, A happy family in Anaheim Darol & Lori Owen read more

DO NOT CHOOSE THIS LOCATION. I read some of the past reviews and decided to give this location a shot. Worst decision. I had dents repaired on the driver's side and within 1 hour of pick up, my car wouldn't start. I called the office, left a message and they never returned my call. I now have to take my car to replace my NEW battery and possibly starter. I would recommend looking into another Caliber location. Would not come back here. read more

I took my car to this location of Caliber Collision at the end of December. I had my car back in less than two weeks, looking as new as the day I bought it. Ozzy was wonderful to work with, very communicative and respectful of our time. I will always bring my car to this location whenever my car needs work. read more

Paul Li and the people at Caliber Collision are truly wonderful. Our car was in a rear end crash on the 105 Freeway which took out our rear bumper, muffler and trunk. Fortunately we were not hurt and AAA stepped in to help us get the car home and over to Caliber. Trunk and bumper replaced, muffler fixed, painted and waxed, our car looks like new! You cannot tell the difference between the repaired and untouched parts of the car. It's running as good if not better than before the accident. Caliber went out of their way to keep us informed on the repairs and finished the job a good week ahead of schedule. Paul made sure we understood what was happening and when with the repairs. If you need car repairs, this is the place to go, people!!!! Professional, great customer service and they did a beautiful job. read more

Brought my wife's car here for an estimate. Was told he would email it but never did. Came across as if I was inconveniencing him. Wouldn't come here again. read more

Attached I have a picture of the roof of my g35. I heard about this place from a friend and so I thought I'd go check it out. The lady at the desk said there'd be a short wait which was no big deal. My problem is the price. This dude tried to quote me $500 to fix what is in the picture. $500 for a paint repair. I know other places that will give you an entire new paint job for less than that. Extremely overpriced place. Unless you're rich, take your money elsewhere read more

Caliber Collision - Body Shops Near Me - Anaheim, California

I was referred here by Miller Toyota. I purchased a 2020 Toyota three months ago & got rear ended. I was worried about my bumper so I was looking for a place that does good work. I was happy with their service here!!!! Brian, the service advisor, was very professional and nice!!!!! He kept me updated everyday about the status of my car. I loved that. I thought this was gonna be a week long of work, but Brian gave me great news that it was done in 2 days!!! I took it on Tuesday and I picked it up on Thursday. I was very happy with their efficiency and speed. My bumper looks good & they even give a life time warranty on the paint! OH and they washed my car and shined my tires !!!! read more

The crew here at Caliber Collision did an awesome job of repairing my bumper! I got so picky at how shining I wanted my bumper, that they made certain everything was to my specs. I highly recommend this store for any auto repairs. Jim Graves gave me great service, he is awesome too. Thanks Caliber Collision! read more

Over the years my truck has taken some knocks. This has been our go-to place for getting the scratches, dings, and dents ironed out and they've always done a great job. No complaints here! read more

The service technician Henry Montoya Lemus was very friendly and professional and provided me excellent services by meeting me at our scheduled time and providing me a detailed summary of services that will be provided and estimated repair time which was pretty accurate but more importantly the outcome of my vehicle was better than expected, they professionally detailed the outside of my car almost better than carwash experts. read more

I had my Tesla model X and model 3 fixed here!! It's perfectly done! Customer service is amazing! The owner even bought me lunch when I saw him at a restaurant. Recommend every Tesla owners to have his or her car fixed here! read more

Due to unfortunate circumstances I have used this shop twice in the last 3 months (yikes). Both times my bumper, fender and headlights have been immaculately repaired, with excellent service from Raul and the rest of the team. I cannot say enough positive things about this shop: they are timely, considerate and more than accommodating. And Leslie at the front desk made my double visit less awful, she is very kind and personable! Thank you to the team here at Caliber Collision! read more

I was in accident and person messed up my whole front left side.. Fernando worked on my car and got it done 2 weeks from the date and I am amazed with how my car turned out I am thankful and happy with the car he went on weekends to work on my car I really appreciate it.. If anyone gets in accident and needs a place to get there car fixed I recommend here there friendly,caring,understanding and knows what they are doing...I will always come to this place I love how all the workers are positive read more

I gotta say thanks to caliber collision for going above and beyond and restoring the rhythm back into my life .not only did they fix my car they did little more than they were supposed to.thank you an thanks to art you're a great people brother. caliber collision thank you so much again.I Recommend caliber collision to anyone. read more

This is my first time here and I am very pleased with my car service. Paul handled my case and was very nice, knowledgeable and always followed up with me about my car status. I'm very happy and satisfied with my car and they even washed my car and its so shiny and clean. Thanks again Collision Caliber. Great customer service. read more

Caliber Collision - I didn't take a before pic but this is the after pic. Left corner bumper and headlight fixed and paint job is amazing! - Body Shops Near Me - Anaheim, California

Alex, the receptionist at the front is so rude and unprofessional. Has absolutely no idea what she's doing. If you don't like your job, then just leave! She's your first contact at Caliber Collision and she doesn't do a good job representing the company. I will not be coming back. read more

I recently took in my Jetta and got quite a bit of work done on it and I have to say it was very awesome. Mike was the gentleman that help me with the entire process. He made sure that I knew what was going on at all times which made me feel very safe about my vehicle there. I would recommend mike to anyone who wants to have a fast and very professional process with your vehicle anytime. read more

I called this shop at 1pm on Friday to see if they can take my car in to fix something my warranty covers. The gentleman on the phone told me to bring it in and they'll look at it right away. When we came in, the girl at the front (Leslie) told me the adjuster is in a meeting. She told me he will be out in 45 min and she will give me a call as soon as he gets out. After about an hour and a half, waiting for a phone call we never received I called back and was told again that he's still in the meeting and now that HE would call me when he's out. I left the car in the front parking lot as I thought this could be knocked out today as the guy on the phone previously said. My fiance and I decided to just leave the car in the parking lot and go home to wait for the phone call from the adjustor warranty manager (Ernie). At 545 we call again because they close at 6, and Leslie informs us that the manager has left for the day and everyone is leaving for the weekend as they're closed sat and sun and nobody has looked at or will look at the car until Monday. At this point we asked if we can come pick the car up instead of leaving it there so we can take it to a more professional location, to which she responded that nobody is staying after 6 and there's nothing she can do about it in a very distasteful manner. We wasted our whole day waiting around in Anaheim waiting for a phone call, and were never told they wouldn't be able to look at it that day, so I was left with no car all weekend and Monday and Tuesday. Finally at 630 the adjustor manager finally calls me and let me know he'll take a look at the car on Monday. If they tell you that he's in a meeting, he's probably just doing other things and that's what they say to make it seem the most professional. My fiance went to pick up the car on tuesday, also when getting there Leslie told him he's in a meeting (again) after we spoke on the phone with him telling us the car is ready for pick up. Finally he got the car back, Ernie shows an apologetic favor by fixing another component that wasn't on the warranty to make up for the service he knows we received, and this is where the 2nd star came from. I wouldn't bring my car here ever again and I don't recommend anyone to either. Find a different location and really read the reviews, because the people here don't value your time. read more

This is probably the worst body shop I encountered. I have to bring my car in 7 times (or 8 times???, I lost count) to fix bad jobs they did. Now, I can hear the rattle sounds when I turn my car stereo to medium volume; I just give up & live with it. Jim did a good job follow up with my repair (I gave them 2 stars because of Jim), but the quality of this shop is very bad. Maybe my car has major accident? I should have take the insurance money & sell my car instead. read more

From the moment I got there from the time I picked up my car I was extremely impressed with the whole experience. The front desk had great customer service & Paul kept me informed the whole two weeks I was there making me stress free. This team did an awesome job with my damaged vehicle making it look like it was never damaged and the repair did not take long at all. I am so greatful my insurance company referred me here. They break down the total cost of the damages within 24 hours and as they are repairing your vehicle you get emails everyday explaining what they are doing step by step and the estimate time your vehicle will be ready. You don't have to keep calling them asking how your vehicle is because they are really great at informing you each step of the way. With car rentals they call them as soon as you drop of your vehicle and they pick you up to bring you to there destination and back. Making it convenient for you not to have to ask a friend to drive you around. I would highly recommend this place! read more

Caliber Collision - My before and after picture! - Body Shops Near Me - Anaheim, California