I can't even imagine going to another repair shop. Felix, Collin, Adam, and the staff were beyond helpful. When CarShield was a bit difficult with the repairs on my car, the team came through and made it happen. I am beyond grateful and can't even begin to express how easy they made the process. In the end, everything was very affordable, and I would never take my car anywhere else. The timeliness, friendliness, and affordability overall made this place a 5/5. Thank you guys! read more

Oil change for my Wrangler went fast, professional, and synthetic for about $70 with tax was a deal. All cars, and especially Jeeps have new torque parameters for their oil pans that if ignored can be disastrous. NO Worries at Caliber! Plus I got a free scent hanger!! read more

Caliber Auto Care - Auto Repair Near Me - Magnolia, Texas

I brought my 2001 Tacoma that had a check engine light on due to an emissions problem. They performed the basic scan that gave them the P0441 code which I already knew based on my scanner. They performed a smoke test and replaced my gas cap, reset the check engine light and had me pick the truck up. I drove it a few days and my light came back on, when I talked to my service advisor, I questioned whether the mechanic had thoroughly checked each evaporator sensor, never got an answer. Personally, if you have an emissions issue take it to the dealership as this place doesn't have the knowledge to fix your problems. I replaced the 3 sensor dealing with the evaporator and that seemed to have solved my problem. read more

They were very nice and helpful. They made my entire experience nothing short of great! Jackson helped me tremendously and was able to get my needs met and then some. I will continue to use them as needed for my car needs! read more

Wow, what a breath of fresh air. Due to my travels many of our cars just sit and stagnate...granted, they are on float chargers but there is more to taking care of a car than keeping the battery charged. While home for the holidays I decided to give several of our iron steeds some much needed attention and just saying attention is putting it mildly. I had heard nothing but good reports from many associates regarding Service First, so I gave them a call as we are/were in the market to find a new home garage for our toys. Collin Chebret said they were up for the challenge and I thanked him for his adventurous spirit. First up was my wife's 2001 Boxster that due to the fact that it sits has not had an oil change in many, many years. (I have tried to explain that it is not just a function of mileage but also time that matters in the equation) Anyway it needed a whole lot more than just the oil changed as due to simple age many of the suspension components had rotted with time and Collin walked us through it every step of the way. He called and updated us as he and is team uncovered more issues as they dug into the little yellow car's innards. If that was not enough, I decided to up the ante by throwing my 2004 Mercury Marauder into the mix for an oil change at the same time and of course, more automotive drama would ensue as it needed about every kind of service imaginable. I was game, lets get it done right and start from ground zero and do the job correctly and true to form, Collin was kind, considerate and very professional. I am glad to say that both four wheeled children are back home in their appropriate garage stalls and we could not be more pleased with the quality of service and professionalism shown to us by Collin and his crew at Service First. They now have our business, we have a few more cars to rejuvenate, and we would not hesitate to recommended this top notch business to our friends and family. We know a bit about cars and these guys are upper-shelf, the very best. Many thanks for a job well done. read more

Caliber Auto Care - The Boxster and Marauder brought back from the dead by Service First - Auto Repair Near Me - Magnolia, Texas

I have always received the best service from Caliber Auto. I have had the work on my truck a couple of times and never had a bad experience. They have always been very coutious and professional. read more

UPDATE: The manager called me and expressed his regret at the service I received and offered a partial refund along with a free oil change. I appreciate that they recognized where they were weak and stepped up. Disappointed with the service I was met. I came in with two concerns, my main concern that I was mostly worried about was noise coming from one of my wheels (turned out to be a wheel bearing issue) and the second was that I felt my emergency brake had too much slack. I came in on day 1 communicating this and they said they would have to do a diagnostic which was $115, I asked if I wanted only my wheel to be checked would the price go down and they responded saying no they need to do a full diagnostic checking all aspects of the vehicle which I agreed to. After the end of the day when they were going to close they said they didn't get around to it and to pick up my car, i'm fine with that but they should've been able to tell how much work they can handle in a day. I come in on day 2, reconfirm the job and they stated it would take about three hours. Five hours later they called and said they found the issue was from a wheel bearing and that they did not complete a full diagnostic but I could come in for my car and complete the diagnostic another day. I come in on day 3 to complete the full diagnostic service and they said it wasn't necessary since they discovered the main issue. When I asked about the emergency brake they said I would have to pay for another service. This is not what I was originally told. Either they were dishonest, didn't understand their policies, or had poor communication skills. Whatever the reason, due to this and their slow turnaround time I will not be coming back to this location. read more

Made a next day appt for an alignment on my truck. Everyone is very professional and polite. They were done within an hour and the waiting area is very clean and comfortable. Thank you again! read more

I take several of my cars there , never had a problem, very fast and friendly, you will not be disappointed. In fact just took my vehicle in for the inspection ,they apologized for taking to long ( which didn't seem that bad) and didn't charge me for the inspection. You will love this place!! read more

The guys who work there alone make the visit worth waiting...I would recommend Caliber Auto to all Family & Friends. I own a Porsche Cayenne GTS and I would rather sit and wait with them than going to my Porsche Dealer and that's saying a lot!! read more

Caliber Auto Care - Nordstroms & Me - Auto Repair Near Me - Magnolia, Texas

Great service, great atmosphere while I waited, friendly staff and even found me a discount code to save me money, win!

Jay helped me out with a vehicle inspection on our new RV. Everyone I spoke with at this shop was professional and courteous. This was a very efficient and positive experience. I'll be back! read more

Great people, great work. Best experience I've had at an auto shop in years, highly recommend! Big thank you to Clay for his honesty and quick delivery of the services required! read more

Ok this place is a hidden gem as I have never experienced this kind of excellent customer service at any type of automotive shop in my lifetime. Soon as you walk in you are greeted and they go over every single detail and charge with you before they start any work. I took in my Honda for a check engine light and left it there so they can inspect it. I got lucky to meet Kyle who kept me informed via text and phone calls with progress of the repair and updates. They even took pictures of their full inspection of recommended repairs and what they found. This is really impressive for any type of service business yet alone an auto repair shop. I got my car back and I am happy with the service and value this place brings to the automotive industry. I will be taking all of my cars here moving forward. read more

Caliber Auto Care - Actual photo from technician. - Auto Repair Near Me - Magnolia, Texas

My car had a wicked vibration and the folks at Caliber diagnosed and fixed it immediately. Great service.

I've been bringing my car to Caliber since moving to Montgomery over a year ago. From filling the diesel exhaust fluid to oil changes even inflating my tires after a temperature change, they happily help me keep me safely running the roads. Today I am here getting new tires and an alignment. If you are looking for top notch service, ask for Stewart. He always greats me with a smile, and takes extra good care of me. He gets me a shuttle home if the service is going to take some time, even transferring the grand baby's car seat over for the ride home. On shorter visits, he gets me set up in the play area and offers refreshments. When needing tires he showed me three options and pointed out the ones he would recommend if it was his own mom driving with a grand baby. It may seem small but, I really feel like Caliber/Stewart genuinely care and I have great trust in their services and and all the little extras they do at no charge to (tire air pressures, adding exhaust fluid that I provided) Great work and top of the line customer service! read more

This team is by far above and beyond industry standards. No one trusts auto places because of their history of ripping people off. Caliber (Service First) has an amazing team at this location. Kyle was patient while I tried to verbally sound out the noise and vibration I was feeling in my steering column. Kyle asked his tech to look into it and we found the problem (thanks to my audible theatrics I'm sure) it wasn't the easy fix I was hoping for but they made the repair seamless. Their entire group was kind, courteous and professional the entire time. This is a place you can trust. Plus, they have a dope playlist in the waiting area. read more

A++ expert service and hassle-free warranty! Caliber Auto replaced our 2016 Explorer shocks and struts. 18 months later, the front passenger side developed a terrible noise and rough ride. Caliber Auto not only fixed our front suspension problem, but also checked the rear and replaced our struts, ALL under warranty ($0 charge). Better, yet, my warranty was renewed so I get another 3yrs! I was amazed by the hassle-free warranty process: just bring the car, no questions, no excuses, no hassle! Sure, every business claims to honor their warranty, until you bring the car back... In my experience, 1/2 the time is a fight or some excuse to get me to cover the replacement, but not with Caliber. These guys truly stand by their warranty. I will def. do business here again. read more

I'm cool with the environment and prices, but I recommend NOT waiting. An oil change took 2/12 hours..I felt they were not transparent about the wait time and I left feeling my time was not valued. Fast forward a few weeks later when I had to return for my tires which they ordered...only to wait 3+ hours in the lobby for tires and an alignment. It's ridiculous and inconsiderate of the patrons time. I will take my business elsewhere for my next services. read more

My first time having my oil changed here and it was literally the best experience I've had at a car shop. They are incredibly thorough and everyone was very friendly and helpful. The price was lower than I've paid in a long time and I had no issues afterward. They didn't try to upsell a bunch of extras but they were super clear on the condition of filters, fluids, etc. The waiting room looks very comfy and the kids play area is a really nice addition. I imagine it could get jam packed in there on a busy day, but I went during the week so it was very pleasant. read more

Took my 2012 F-250 into have some front end work and a alignment done. F-250 can develop what's called the death wobble. The guys in the shop worked with me to add a aftermarket kit from PMF Suspension out of Arizona. They where very patient allowing me to order the parts for my truck while they did the labor. It was a extensive undertaking, but not a expensive undertaking due to the shop keeping their rates reasonable. After driving the truck 1200 miles it feels like a new truck and I'm very happy with their work. I recommend this shop for your F-250 front suspension issues. Thomas read more

Have taken our car for repairs many times. I took my car in to check the brakes at 8:00 am. Told them I needed it by 4:30. They said absolutely no problem. At 2:00 I had not heard from them and called them, said they'd call in 5 minutes. After 20 minutes we called, no answer. Went in to pick up the car since I needed it by 4:30. I waited 30 minutes with 3 different guys giving me the run around about my car. Obviously, no one is in charge cause didn't seem like anyone could find my car. Seems that they do not have same quality work or leadership needed to accomodate customers. They could have just told me when I took it in that they would not be able to get to it and I would have understood, but this is not acceptable read more

Felix and John have taken the best care of me and my Jeep especially while my husband was in the hospital this year. Super responsive, honest, never felt taken advantage of and the customer service was top notch. Very open with wait times, they have a shuttle to take you home/pick you up and when the shuttle was out one day even called me a Lyft. I highly recommend and will continue to bring our vehicles here. Thanks guys! read more

I was so relieved and excited to see a location for Service First open up near my home. I have used Service First on Louetta for many years and was sad when I moved too far away to be able to continue using them for my varying automotive repair needs. This organization has always provided me with proficient, professional, and reasonably priced services. They have always they have always diagnosed and completed repairs on the first visit, which is not the experience I have had in working with dealerships. There shops are kid friendly, and immaculate. There is a ball play area for the children as well as iPads comfortable seating and water and coffee for the adults. For those who's repair may take an extended period of time, they provide transportation back to your residence or office, and will pick you up when repairs are completed. This is the place to go! read more

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My son brought in my Charger for a oil change mid-week. They were quick, knowledgeable but most importantly friendly and reasonably priced for the service. Caliber service is what you want to expect from any business. Top notch. read more

I went in for alignment, had an appointment but it didn't matter because they did everyone else's cars before mine anyway. Very annoying, don't care about reserved times. I was there almost 2 hours waiting anyway. When the guy brought car around, supposed to be completed alignment. I drove to end of driveway, heard very loud engine and unusual engine hesitation. Backed up and told desk clerk. I was upset because I go in for alignment and come out with check engine light on and engine troubles. I opened hood with guy, saw at least a very large wide open and disconnected. He said he'd check all that have been pulled off and bring to fix whatever tubs had been disconnected. Waited another 20 minutes, brought it out. Got in it, engine light still on and engine still hesitating. Backed back to front door, again. Same story, guy said bring it in back again, I showed my frustrations with obvious unskilled labor there. Brought out third time, guy was sitting in it revving engine. I got in and drive again to end of driveway, check engine light came back on, they said they had plugged computer in to get fail codes and fixed them. I talked to manager, he was new and listened well but I was too mad to give them anymore chances. I brought to another shop, got list of codes, 8 of them all related to disconnected tubes. I definitely don't recommend caliber repair for obvious! Go in for alignment, come out with intentional engine damage. There is no need to pulled tubes off engine when doing alignment. Stay away from this company if you care about your car or your wasted time!!! read more

Great job! Nice people. They were all concerned about my experience and made it a simple process.

Came in for a state inspection today, first time in. I was greeted by a friendly staff, the waiting room was comfortable and clean, and the service was fast. I will definitely be back! read more

Vehicle inspection is performed immediately and accurately with great customer service.

I pulled into caliber to get a tire plug. I had a nail in my tire. They were unable to plug the tire because of where the nail was but they did change it out with my spare. They were very kind and respectful. They didn't charge me anything for the tire change and I was on my way in minutes. I would definitely recommend this business and will use them again in the future. read more

OMG! These folks are amazing! Felix helped me and he saved our family vacation! He is my hero! Felix was an absolute professional! This man deserves a Metal of Honor! Thank you so much Felix, you are an incredible young man! I will always be grateful for all of your help, and 10 minutes before they closed! That is unbelievable! I will be coming here for all of my service, thanks to my Hero Felix!! read more

Love these guys and girls. Always helpful and friendly. Wait times are reasonable and they genuinely want to help you. I take all my vehicles here and send my family as well. read more

Friday the 13th struck hard this year. The cv axle on my Honda Pilot was making lots of noise for my wife in the morning. I had asked her to go here first, but she was in a different part of town. She decided to take it to a different shop due to the noise. She called and gave me that shops quote. I asked her to go to Service First for a second opinion. My wife dealt with Kyle and Cody at different parts of the day throughout the process. They gave their opinion and the quote. The actual quote was $100 cheaper than the other shop with a better warranty. My wife was not completely comfortable with what she was hearing, so she called me to speak with Cody. Cody was the utmost professional. He was willing to email the quote and send pictures if needed. He was honest about the assessment and to what level things should be prioritized. My wife and i were impressed with the appearance of the shop, cleanliness and overall professionalism of all the staff. We had moved to the area about 7 months ago, i now have a shop i feel i can trust for my future repairs on both of my vehicles. Cody made us feel like we were friends. Thank you cody and the staff at Service First. read more

Used these guys now several times on different cars Issues and they really go over and beyond both in terms it customer care and delivery! Both Justin and Kyle are consummate professionals. Just fixed my Audi convertible roof a very simple fix (for them) and didn't even charge me - just requested that I come back in future ..... I will for sure read more

Nice place, free shuttle, free waters and coffee but prices are about double what you would pay elsewhere. No matter what issue you have the price always seems to be upward of 1000 to 2000 dollars, seems to be more expensive since they changed their name. The place used to be packed and now empty. Do yourself a favor to get your own coffee and water and go somewhere else! read more

this place has the best customer service. They will make it right for you! Have a kids area and shuttle. Very nice people. I have coming here for a year now with my Porsche. read more

Love love love this place... Never felt so comfortable in a place that repairs cars etc. but this place is great. They are so friendly and accommodating. My husband and I are totally impressed with how they explain everything to you ....and there are no surprises on the cost because they tell you right up front how much everything will be. Their show room is clean and you can sit there and have a Cup of coffee while you wait or you can choose to get a ride back home and they will pick you up when your car is ready. They check out everything thoroughly and give you the option if you choose to repair or replace. We also have taken our car there for the state inspection. They are close to our home so they're very convenient for us. We have used them twice now and we are totally sold on this place and probably will never go anywhere else. read more

The customer service and professionalism is the best around. The people here are amazing and go out of there way to make everything right. After NTB refused to repair my tire the night before because they were closing in 30 minutes, I went to Service First the next morning and I was in and out in 15 minutes. The gentlemen showed me the screw in my tire, the plug they put in my tire, aired up my tires and did not charge me a dime. Thank you Service First! read more

There's a reason why this place consistently gets 5 stars. We've taken our vehicles to them on multiple occasions for various reasons (from repairs to state inspections) and they're always reasonably priced. You never feel like they're just trying to drain you of every dollar. The employees are super nice, and their waiting area is clean, good smelling, and offers a play area for the kids. (My kids actually want to go with us, that's how great this place is.) Major points: they will come pick up your vehicle, drop you off, or return your vehicle to your house.. free. Can't beat this service! read more

I made an appointment online pretty late one night for the next day at 11:30. I received a confirmation email. I arrived at 11:30 and everyone was very friendly. They took my information quickly and got my car back promptly. They sent me a diagnostic report (with actual pictures of MY car) while I was waiting. My coupon was happily accepted when i checked out at 12:05. In and out in 35 minutes!!! I will DEFINITELY return for all my car's service. read more