I got married at the Calhoun's in Oak Ridge in March 2021. Overall, the food was great. Unfortunately, every other aspect of my experience with this company was incredibly disappointing and despicable. We were forced out an hour prior to the time written into our contract (written in by Brooke Brennan **kitchen manager at this location** who assured us she would be present on our day but wasn't) by Kimberly Sterchi, so we lost out on more memories with our friends and family and our DJ, photographer, and videographer's time. Tea and coffee were not served with dinner though we paid for a beverage station, my guests and I were only given water. Our cake was not cut for our guests and no utensils/plate ware were put on our dessert table causing most of it to go to waste. The alcohol served at our hosted bar was completely inconsistent in price. Two of the same drinks went from $30, to $25, to $15. This caused some of our guests to go inside the restaurant bar to order drinks because they were cheaper. Rather than leaving for our honeymoon, my husband, his parents, and I went back the next day to bring all this information to whichever manager was present. It was Brooke. She apologizes for our day being cut short and says she'd have to look at the tabs to be able to explain the inconsistent alcohol prices. She tells us the alcohol was cheaper in the restaurant because of happy hour. When I ask what the hours are, we're told it lasts about 4 hours but aren't given any times. She gives us the contact number for Peter Jahn, their area director to further help us. Once we leave, we call the restaurant to go line to ask about their happy hour on the weekend. The staff member tells us there is no happy hour on the weekends, it is Monday-Thursday from 4-7pm. So, Brooke had no problem LYING to our faces. I contact Peter and he asks for a copy of my contract. When I pull it up, I see Brooke CHANGED our contract from 10am-8pm to 10am-7pm after our conversation a few hours prior. Luckily, I had a screen shot from that morning of when it read 10-8pm. I send both copies to Peter and he makes every excuse he can for everything we dealt with. He offers us a $100 gift card for our inconveniences, and I say that's completely ridiculous and decline it. I have contacted the corporate office three different times over the last 4 weeks and have still not received a call back. About 2 weeks ago, I received a letter in the mail. It was a generic apology letter that was not even tailored to my event signed by Brooke. Not only was this already insulting, but the name it is made out to is completely incorrect. There is no excuse why that should've happened when I met with Brooke on multiple different occasions and she wrote my contract, not to mention has all my contact info. Not only was this completely insulting, but truly unbelievable. I have never been treated with such disrespect from a company and will NEVER return to this facility or any of their restaurant chains. I am embarrassed, hurt, disgusted and truly shocked by the unacceptable and unprofessional behavior of their managers/corporate staff. If you are even considering working with the Copper Cellar family for any event/banquet/wedding, I advise you to run the other direction. read more