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    Caledonian MacBrayne

    3.0 (2 reviews)

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    West Coast Tours - Isle of Mull

    West Coast Tours

    3.6(5 reviews)
    0.2 mi

    Their customer service is very poor. They canceled the tour to Staffa that we purchased months in…read moreadvance and only sent an email the day before to say it was canceled The woman at the counter said that they canceled the day before due to weather and swale conditions. Yet other companies took tours to Staffa that same day The woman was short/brusque with us and did not offer to help Us find another provider We were here from the states and only had that one day available before heading to Ireland The only reason we included oban in our vacation was to go to Staffa and fingals cave, so it was very disappointing not only to miss this but to also be treated without empathy was salt in the wound I recommend seeking out other providers for this service

    We went on a boat tour of Staffa and Iona, although we had been to Staffa to see the Puffins a…read morecouple of days previously, my husband wanted to walk into Fingal's Cave to take pictures. I am not the outdoor kind of gal, and since we had previously cruised by it on the previous tour- I didn't feel the need to leave the boat. I asked Sean if I could remain on board. He was very kind and said no problem and I was more than welcomed to remain. This hour was absolutely THE BEST PART of the tour! I had the privilege to see some of the Puffins fairly close just floating on the waves, while others were flying very fast in a huge group towards the island. It was a lovely sight to see. Sean was the perfect gentleman and patiently answered all of my questions. He gave me so much insight into various aspects of the tour, like the Puffins habits; fishing for lobster/mussels and the Staffa Boats. Plus, I asked him where I could purchase "local" wool yarn and he told me where to shop. The yarn I purchased was simply perfect and exactly what I was looking for. Sean was friendly, polite and very professional. I was so, so happy that I remained on the boat. Thank you SO MUCH Sean and Staffa Tours. VDC

    Photos
    West Coast Tours - The only bar in Iona...pints around £3.75ish

    The only bar in Iona...pints around £3.75ish

    West Coast Tours
    West Coast Tours

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    Oban Ferry Terminal

    Oban Ferry Terminal

    3.5(2 reviews)
    0.1 mi

    There is not much to dislike about the Oban Ferry Terminal. It is located right next to the train…read morestation for an easy transfer. There is an information desk inside for Oban as well as a ticket counter. I was travelling with my dog and everything about the place was very dog friendly. There is a nice big indoor ramp that bridges over to the ferry so you don't get slammed by rain entering and exitting by a ladder like at other ports. And there are lovely views of the bay in Oban, with great little shops and restaurants. Oban is not a bad place to get stuck either, if you miss a transfer. People are very friendly and I hear there is a good distillery in town.

    When I've been here in the past there was an old ticket office & waiting room with a vending…read moremachine that served your instant tea & dried instant Knorr soup. In recent years there has been a lot of renovation to the building to bring the look to the 21st century, modern ticket office & heated waiting room, comfortable seating but plastic plants, what could be missing? Coffee machine - well they got rid of that for health & safety reasons. Wifi - well forget that one, would be quicker sending message by pigeon, the area is like a black hole for any type of phone signal that brands all phones useless. There is a television in the waiting room but it shows nothing worth viewing unless you like constant adverts. Toilets are there but you now have to pay for them 40p, they do have disabled toilets & baby changing rooms that are free.

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    Oban Ferry Terminal

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    West Coast Motors

    West Coast Motors

    4.0(2 reviews)
    0.1 mi

    We booked a 2 island tour for late June 2024. We booked in December of 2023. Then we saw they…read moreoffered a 3 island tour. We emailed them about changing to that tour. No response for literally 5 months. They responded finally and said that was fine. There was an additional charge-we understood that. They did not ask for payment. Now we are there, literally in Oban the day before our tour. We were supposed to get details about the trip emailed to us, including our ferry tickets. Nothing. We went to the store front (after a days drive to get there). It was closed. Now what? We got up early and walked in the rain to go to the shop. The person behind the counter said "oh ya, I know about that one." We had emailed them asking what the status was-again no response. They hadn't sent us the email because we owed them the balance. Could they not have contacted us to share that info? We live in the US, so calling would have been very expensive. We paid the balance and ran to get on the boat. Better communication please! The tour itself was lovely, but it was stressful in the planning stages.

    If you travel from Glasgow to Oban this is the final stop before the bus heads Back to the big…read morecity, here you can purchase tickets to other destinations by bus. A lot of people miss or forget facilities that are available to them, here there is use of free toilets and there is a bag drop of where you can leave your bags here for an hour or two, only costing £1 per bag, train station charges £3 for one hour for a small locker. You couldn't get staff any nicer here, I've always found them very helpful and polite, the office is ideally located at the sea front where all the shops are, and only a few minutes walk to the ferry terminal. The bus stop for the city link bus to glasgow is right outside.

    Caledonian MacBrayne - ferries - Updated May 2026

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